Important Messages

• Scheduled System Maintenance

  Date: 14th December 2024

  Time: 01:00 AM to 04:00 AM IST ( 3 Hours )

  Impacted Services:

  Payment Instrument	Impact
  Debit, Credit & Netsafe	All Online Transactions – will be impacted

• Scheduled Downtime Alert: HDFC Bank UPI Services

  
     Date & Time:
     🗓️ 10th December 2024
     ⏰ 12:00 AM IST to 02:00 AM IST (120 Minutes)

  
     Services Unavailable:

       All UPI transactions on:
         - HDFC Current/Savings Accounts
         - RuPay Credit Cards

       UPI services via (HDFC UPI handle):
         - HDFC Mobile Banking App
          - Shriram Finance
          - Mobikwik

      Merchant UPI transactions (HDFC Bank-acquired merchants).

  
        We apologize for the inconvenience as we work to improve our services. Thank you for your understanding!
  
  

• For enhanced banking experience HDFC Bank has scheduled system upgrades
  Date & Time	4th Dec’24: 05:00 AM IST to 07:30 AM IST (2.5 Hours)
  Scheduled Upgrade on	Credit Cards
  Services Unavailable During Maintenance	UPI transactions via RuPay credit cards
  	Select credit card services such as PIN change, card hot listing etc will be unavailable across Mobile banking, Net Banking, MyCards , Eva and Whatsapp, CBCI and Adobe

• For enhanced banking experience HDFC Bank has scheduled system upgrades
  Date & Time	17th Nov’24: 00:30 AM IST to 3:00 AM IST (2.5 Hours)  24th Nov’24: 00:30 AM to 03:00 AM IST (2.5 Hours)
  Scheduled Upgrade on	Debit, Credit, Domestic & Forex Prepaid Cards
  Services Unavailable During Maintenance	HDFC Bank Debit/Credit/Prepaid cards or Other Bank Cards would not work on domestic HDFC Bank ATMs for Cash withdrawals. (00:30 AM IST to 2:00 AM IST (1.5 Hours)  Some of the ATM transactions performed by HDFC Bank Customers on other Bank ATMs may get impacted during this time-period. (00:30 AM IST to 2:00 AM IST (1.5 Hours)  Domestic purchase transactions performed on HDFC Bank acquiring terminals (POS/Online) using HDFC/Other Bank Cards would also not work during the mentioned time-period. (00:30 AM IST to 2:00 AM IST (1.5 Hours)  Load / reload for Prepaid Cards using HDFC Bank Debit and Credit cards would get impacted during this period. (00:30 AM IST to 2:00 AM IST (1.5 Hours)  HDFC Bank Prepaid cards will not work on ATM, POS, ECOM (1.30 AM IST to 3 AM IST (1.5 hours) Prepaid card Net Banking/ Instant reload: customer portal will not work for Domestic and Forex prepaid card. (1.30 AM IST to 3 AM IST (1.5 hours).
  Services Available during Maintenance:	International transactions and transactions performed by HDFC Bank Customers on other Bank Acquiring (ATM/POS/e-commerce) would continue to work flawlessly. (00:30 AM IST to 2:00 AM IST (1.5 Hours)
  Should you have any queries, our customer service team is available at 18001600 / 18002600 within India or +912261606160 for overseas assistance. We encourage you to plan your card transactions before the scheduled upgrade to minimise inconvenience.

• Scheduled Downtime Alert for HDFC Bank UPI Services for November 2024
  
  To enhance your banking experience, we are undergoing essential system maintenance on the following dates:
  
  1) 05th November 2024 from 12:00 AM IST to 02:00 AM IST (2 hours).
  
  2) 23rd November 2024 from 12:00 AM IST to 03:00 AM IST (3 hours).
  
  For customers, it’s important to note that during this period, following services will be unavailable:
  
  - Financial and non-financial UPI transactions on HDFC Bank Current & Savings account and RuPay Credit Card.
  
  - Financial and non-financial UPI transactions on HDFC MobileBanking app, Gpay, WhatsApp Pay, Paytm, Shriram Finance, Mobikwik and Kredit.Pe for all bank account holders using HDFC Bank UPI handle.
  
  It is important to note that all UPI transactions will be unavailable for merchants acquired by HDFC Bank.
  
  We appreciate your understanding and cooperation as we work to enhance the efficiency of our services.
  
  Thank you for your continued trust in our services.
  
  Warm regards,
  HDFC Bank

• Revision in Fee and Service Charge for Government Savings & Current Account, Pension Savings Account, Beneficiary Savings Account, Saksham Current Account
  For details, Click here

• Service Downtime Alert
   
  Select Credit Card services, including UPI for RuPay Cards, will be unavailable across our digital platforms on October 24th from 6:00 AM to 7:30 AM IST (90 Mins.)
  We regret any inconvenience caused.

• Scheduled Downtime Alert for HDFC Bank UPI Services on 5th November 2024
  
  To enhance your banking experience, we are undergoing an essential system maintenance on 5th November 2024 from 00:00 AM IST to 02:00 AM IST (2 hours).
  
  During this period, please note the following:
  
  - Financial and non-financial transactions for HDFC Bank Current & Savings Account (CASA) holders will be unavailable on UPI.
  
  - Financial and non-financial transactions for HDFC Bank Rupay Credit Card on UPI will be unavailable.
  
  - Financial and non-financial transactions on the HDFC Mobile Banking app, Gpay, WhatsApp Pay, Paytm, Shriram Finance, Mobikwik and Kredit.Pe will be unavailable for all users having HDFC Bank UPI handle.
  
  We appreciate your understanding and cooperation as we work to improve the efficiency of our services.
  
  Thank you for your continued trust in our services.
  
  Warm regards,
  HDFC Bank

• Revision in Current Account Fees and Service Charges
  For details, please click here

• Revision in Fee and Service Charge for Startup Current Account effective 1st November 2024
  For details, click here

• Revision in Fees and Service Charges for Institutional Savings & Current Account variants effective 1st November 2024
  For details, click here

• Scheduled System Maintenance
  Date: 23rd August 2024
  Time: 06:00 AM to 08:00 AM ( 2 Hours )
  
  Impacted Services:
  
  

  Payment Instrument	Impact
  RuPay UPI Credit Cards	All UPI Transactions

  
  

• Scheduled System Maintenance
  Dear Customer, due to scheduled system maintenance, Reward Points redemption inside Netbanking and SmartBuy will be impacted between 12 AM to 5 AM on 9th Aug’24.

• Scheduled Downtime Alert for HDFC Bank UPI Services on 10th August 2024
  
  To enhance our banking experience, we will be conducting essential system maintenance on 10th August 2024 from 02:30 AM IST to 05:30 AM IST (180 minutes).
  
  During this period, please note the following:
  
  - Financial and non-financial transactions for HDFC Bank Current & Savings Account (CASA) holders will be unavailable.
  
  - Financial and non-financial transactions on HDFC Bank Mobile Banking app, Gpay, WhatsApp Pay, PayTM, Shriram Finance and Mobikwik linked to HDFC Bank account will be unavailable.
  
  We appreciate your understanding and cooperation as we work to improve the efficiency of our services.
  
  Thank you for your continued trust in our services.
  
  
  Warm Regards,
  HDFC Bank

• We are updating the features of Institutional Savings/Current accounts having Overdrafts/Limits.

  Effective Date: 1st September 2024

  Changes:
    - Existing customers with Overdrafts/Limits will be moved to a new account variant.
    - Debit Cards: Debit Cards will not be issued in the new variant. Existing Debit Cards issued in these accounts will be blocked from 31st August 2024.
  
  For details on features and charges in the new variant, click Savings / Current Account.
  
  If you have any queries, please contact your Branch/Relationship Manager.

• Scheduled Downtime Alert for HDFC Bank UPI Services on 04^th August 2024

  
  To enhance your banking experience, we will be conducting essential system maintenance on 04^th August 2024 from 12:00 AM IST to 03:00 AM IST (180 minutes).

  During this period, please note the following:

  - Financial and non-financial transactions for HDFC Bank Current & Savings Account (CASA) holders will be unavailable
  
  - Financial and non-financial transactions on the HDFC Bank Mobile Banking app, Gpay, WhatsApp Pay, and PayTM, Shriram Finance and Mobikwik will be unavailable for all HDFC Bank account holders.
  
  - POS merchants for UPI txns : No transaction would be accessible during the downtime
  
  - Offline merchants for UPI txns: No transaction would be accessible during the downtime
  
  - Online merchants for UPI txns: No transaction would be accessible during the downtime

  We appreciate your understanding and cooperation as we work to improve the efficiency of our services.
  
  Thank you for your continued trust in our services.

  Warm Regards,
  HDFC Bank

• Scheduled Downtime Alert for HDFC Bank UPI Services on 23rd July 2024
  
  To enhance your banking experience, we will be conducting essential system maintenance on 23rd July 2024 from 12:00 AM IST to 01:00 AM IST (60 minutes).
  
  During this period, please note the following:
  
  - Financial and non-financial transactions for HDFC Bank Current & Savings Account (CASA) holders will be unavailable.
  
  - Financial and non-financial transactions on the HDFC Mobile Banking app, Shriram Finance, and Mobikwik will be unavailable for all bank account holders.
  
  - Financial and non-financial transactions on Gpay, WhatsApp Pay, and PayTM for non-HDFC Bank account holders will be available. HDFC Rupay credit card transactions will also be available.
  
  - Financial transactions for HDFC Bank acquired merchants will be unavailable.
  
  We appreciate your understanding and cooperation as we work to improve the efficiency of our services.
  
  Thank you for your continued trust in our services.
  
  Warm Regards,
  HDFC Bank

• To enhance your banking experience, we have scheduled a system upgrade for HDFC Bank Domestic Prepaid & Forex Prepaid Cards services as per below details:
  Date & Time	6th July 2024  1:30 AM - 3:00 AM IST.
  Scheduled Upgrade on	Domestic & Forex Prepaid Cards
  Impact	Transactions impacting Domestic & Forex Prepaid: • Prepaid card Net banking/Instant reload portal will not work. • HDFC Bank Prepaid cards will not work on ATM, POS & ECOM.
  Should you have any queries, our customer service team is available at 18001600 / 18002600 within India or +912261606160 for overseas assistance.
  We encourage you to plan your card transactions before the scheduled upgrade to minimise inconvenience.

• Transaction Security Update!
  
  To make your transactions safer, we're updating how you approve merchant payments using HDFC Bank NetBanking.
  
  From now on, all merchant payment transactions will need a One Time Password (OTP) instead of security questions.
  
  What's in it for you?
  
  > Better Security: Your transactions will be more secure.
  > Easy to Use: Approving payments with an OTP is quick and simple.

• This is to inform you that a scheduled maintenance activity on UPI services is planned on 06th July’ 24, from 01.00 AM to 02.30 AM.

  The following UPI transactions will be restricted during the event: -

  - UPI transactions from HDFC Bank account holders.
  
  - Customers using PayTM (ptHDFC), Gpay (okhdfcbank), WA (wahdfcbank) will not be affected unless their linked account is with HDFC Bank.
  
  - Customers with Mobikwik or Shriram One accounts using ikwik handle or Shriramhdfcbank handle will not have access to UPI services, regardless of whether they hold an HDFC Bank account or an account with any other bank.
  
  - The UPI merchant gateway will not be available for processing transactions.

  We appreciate your understanding and cooperation as we work to improve your banking experience. Please plan your banking activities accordingly.

  To enhance your banking experience, we have scheduled a system upgrade for HDFC Bank Domestic Prepaid & Forex Prepaid Cards services as per below details:
  Date & Time	16th June 2024
  	1:30 AM - 3:00 AM IST.
  Scheduled Upgrade on	Domestic & Forex Prepaid Cards
  Impact	Transactions impacting Domestic & Forex Prepaid: • Prepaid card Net banking/Instant reload portal will not work. • HDFC Bank Prepaid cards will not work on ATM, POS & ECOM.
  Should you have any queries, our customer service team is available at 18002586161 within India or +912261606160 for overseas assistance.
  We encourage you to plan your card transactions before the scheduled upgrade to minimise inconvenience.

  
  

• Basis RBI Circular No. DOR.LEG.REC/40/09.07.005/2021-22 dated 18th August 2021 and RBI/2022-23/168 CO.CEPD.PRS.No.S1233/13-01-018/2022-2023 dated January 23, 2023, it is mandatory to collect the revised agreement  from all locker customers.

• Change in the Unlimited Free ATM Transaction limit at Non-HDFC Bank ATMs for Savings Account
  
  For Details Please click here

• Revision in Institutional Current Account Fees and Service Charges
  
  Effective 1st February 2023, Cash Deposit Charges, Criteria for Non-Maintenance of Average Quarterly Balance Charge, Account Closure and Common Charges are revised.
  
  For details, please click here

• Cash Transaction
  
  ​​​​Cash deposit or Cash withdrawal above twenty lakhs rupees in one or more account of a customer in a financial year will not be allowed if PAN/Aadhaar in lieu of PAN is not updated with the Bank.

  Please update your PAN/Aadhaar in lieu of PAN by visiting the nearest HDFC Bank branch,

  PAN can also be updated via NetBanking Login >> Profile >> Update PAN or via visiting our website www.hdfcbank.com >> Insta Service >> PAN updation

• Revised Locker Agreement
  
  Basis RBI Circular No. DOR.LEG.REC/40/09.07.005/2021-22 dated August 18, 2021, all existing and new customers availing locker facility are required to submit the revised locker agreement. 

 
     Beware of New mobile banking malware: SOVA Android Trojan Attack

• The Indian Banking Sector is hit by a new mobile banking malware variant called SOVA Android Trojan. This malware, among other serious things, can capture the credentials of the users when they log into their netbanking apps. It spreads mainly through phishing via SMS. The customer is tricked into installing it on their Android smartphones.
  
  Cert-in has issued an advisory already to the Banks. We request the customers to stay protected focusing primarily on staying clear of any third-party apps by restricting their downloads from official app stores, regularly updating Android devices with patches, and avoid visiting or clicking on suspicious websites and links especially given in an SMS.
  
  

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   Special Mention Account (SMA) & Non Performing Assets (NPA)

• Click here for details
• Click here to know more about Special Mention Account & Non Performing Assets
• Click here to see video about Special Mention Account & Non Performing Assets

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   Revision in InstaAlert Charges

• Please Note - From 1st Jan'22, we have revised charges for InstaAlert service via Email & SMS
  Click Here to  Know More

   Maintenance schedule for HDFC Bank platforms - Click here

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   Revision in Service Charges & Fees

• Effective 1'st Aug'2021 , the service charges and fees for savings, salary & non -resident customers are being revised .For Details , please click here. 

   
  Higher Rates of TDS for ITR Non-Filers w.e.f 1-Jul-2021

• Please note:

  As per Section 206 AB of the Income Tax Act 1961, w.e.f 1st July 2021, a person shall be  levied  higher TDS rate if they have:
  
  -  Not filed Income Tax returns for the last two years; and

  -  aggregate TDS/TCS credit of Rs. 50,000 or more in each of the two years.

  The TDS rate levied would be the highest of:

  1.  Twice the rate specified in the relevant provision of the Income Tax Act; or

  2.  Twice the rate of rates in force; or

  3.  The rate of five per cent.

• In complince with SEBI circular, w.e.f. 7th April 2020 until further notice, the revised cut off timing for reporting any subscription / redemption / switch / systematic plans in any type of schemes, through Netbanking / App, liquid or non-liquid shall be 12:00 PM.

   Prohibition of Indian residents from trading foreign exchange online

• Please note that under the Foreign Exchange Management Act (FEMA), 1999, Indian residents are prohibited from trading in foreign exchange overseas through electronic/internet trading portals. If such transactions are noted on your credit / debit / forex card or online / mobile banking, we will be constrained to close your card / account held with us and report the same to the regulator.

    Revision in Credit Card charges

• IMPORTANT! Effective 1st Sep'20, there will be a revision in the Schedule of Charges on your Credit Card. Know More.
• New TDS rule on Cash Withdrawal wef 01-July-2020

   Solvency certificate

• IMPORTANT ! Solvency Certificate is valid only if the same is signed by two branch officials including the Branch Manager, else it is null and void.

   Branch details

• Click here  to know about the availability of uninterrupted banking services and precautionary measures to be followed while visiting the branches of the banks

• Fees and charges will be revised for Basic Savings Bank Deposit Accounts effective 1st August 2019 Click here to know more.
• IMPORTANT! Effective 1st April'19, there will be a revision in Late Payment Charges on your Credit Card. Know more.
• Promotional Cashback Points earned on HDFC Bank Debit Cards will now have an expiry date.Know More.
• Important! As per RBI Mandate, all customers holding Magnetic Stripe Debit Card need to upgrade to Chip + Pin Debit Card for enhanced security. Click Here for details.
• Effective 30th June 2018, Video Banking Services will not be available until further notice.
• Effective 5th April 2018, PhoneBanking numbers will change. Click here for the NEW numbers.
• Effective 1st Mar'18 - The Issuance Fee and Annual Debit Card Fee of Woman's Advantage Debit Card, Rupay Premium Debit Card and Rupay NRO Debit Card are revised to Rs.200 + Applicable Taxes
• CashBack Points earned on HDFC Bank Debit Cards will now have an expiry date. Know More.