Q1. Who are the target corporates for CTA?
A: Corporates looking for centralization of travel expenses management.
Q2. What is the minimum annual turnover required to apply for CTA?
A: 10 Crs is the required Minimum annual turnover.
Q3. What if the turnover of the company is less than 10 Crs?
A: Company can still apply for CTA basis secured collaterals like Fixed deposit.
Q4. How are the bookings completed on CTA?
A: CTA is lodged with the travel agency of corporate. The employees of corporate will raise the Travel Requisition Form (TRF) to the travel agency. The travel agency will utilize the CTA card for each authorized travel requisition received.
Q5. Can the CTA card be used on Self Booking Tool (SBT)?
A: Yes, the corporate can use the CTA card on the SBT tool also.
Q6. What are the type of expenses which can be debited on CTA?
A: CTA card can be used for all Travel related expenses such as Air, Hotel & VISA bookings (Hotel & VISA expenses to be discussed in detail along with Travel agency)
Q7. What is the difference between Pass thru & Non Pass thru transactions?
• Pass thru transactions – Airlines accepting the payment via credit card of the corporate are known as pass thru transactions. Such Airlines are normally present on GDS, however there are airlines who have their own portal to accept the card payments. For all pass thru transactions, the merchant name on statement appears as the Airline name.
• Non pass thru transactions – Transactions where the airline ticket payment is done by the travel agent to airline and later charged to the corporate are called Non Pass-thru transaction. Normally LCC airlines works on Non-Pass-thru transactions. The bookings for these airlines is completed by debiting the CTA card on HDFC payment gateway issued to travel agencies, TMC name appears as the merchant for such transaction.
Q8. Is OTP required for CTA transactions?
A: OTP is not required for CTA transactions provided the bookings are completed by Travel agency on GDS or HDFC payment gateway.
Q9. How are the refunds handled on CTA?
A: All refunds for the cancelled bookings credited back to same CTA card
Q10. What is the process to dispute transactions which are not recognized by Corporate?
A: Transactions which aren’t recognized by the corporate has to be disputed before the due date with a valid dispute reason. Bank will provide temporary credit for the disputed amount & reach out to TMC / merchant for validation. In case response isn’t provided by TMC/merchant within 30-day bank will chargeback the merchant.
Q11. What are the various fields which can be captured on CTA?
A: CTA can capture following data:
L1: Financial data - Transaction amount, Transaction date, Merchant name, Card number, etc.
L2: Travel data - Ticket number, Routing, Invoice number, etc.
L3: Custom data - Employee id, cost center, project code etc.
Q12. What is the timeframe by which the dispute can be raised?
A: Corporate can raise the dispute within 60 days from the receipt of the Statement. However, in case disputes are raised post due date, any unpaid balances will attract finance / late fee charges.
Q13. What if the TMC charged the corporate twice on CTA card for same booking?
A: In such scenario, the TMC can provide the reversal of the transaction via Payment Gateway, credit note, etc. Or the corporate can raise a dispute for such transaction.
Q14. Can all travel agencies use CTA & provide enhanced data?
A: All Travel agencies who have GDS & Payment gateway facility can debit the corporate’s CTA card. However enhanced data can only be provided franchise certified travel agencies.
Q15. What is the process of certification of travel agencies?
A: Any Travel agency which needs to be certified for submission of enhanced data has to be introduced to franchisee networks – MasterCard, VISA, Diners via Products team.
Q16. Is it possible to push CTA transaction data to corporate ERP system?
A: Yes, transaction wise data can be pushed to corporate’s ERP system.
HDFC Bank is integrated with all major ERP systems such as Concur, Oracle, Happay, Zoho, please confirm the ERP system which corporate is using & raise the query to CTA Support desk.
Q17. Is there any cost to corporate for pushing data to ERP system?
A: No, there is no cost to corporate for pushing of data to ERP system. Though the corporate will have to bear the cost of integration with their ERP.
Q18. How is the reconciliation completed for CTA?
A: Corporate will be provided with a consolidated enhanced data report for all transactions debited on CTA card, reconciliation to be completed basis same (report can also be pulled from online reporting tools)
Q19. What are the payment options for CTA?
A: Payments can be made via cheque, auto debits or online modes such as NEFT, RTGS. Full payment needs to be made by the corporate to Bank (minus disputed transactions if any).
Q20. What is the servicing channel for CTA?
A: There is a dedicated CTA Support desk for handling CTA related queries, in addition requests can also be routed through Corporate Assist.
Q21. What are the Insurance covers provided on CTA?
Air Accident Insurance
Up to INR 30 Lakhs
Up to INR 25,000 for International Flights only
Delay in Baggage (by 6 hours)
Up to INR 10,000 for International Flights only
Loss of Passport/docs
Up to INR 10,000 for International Travel Only
Up to INR 15,000 for International Travel Only (deductible – 12 hours)