With the onset of the digital age, how we make payments has changed drastically. Today, you can conduct cashless transactions via various digital payment products. However, with so many new means of executing digital payments, it is natural to run into queries or issues. To ensure that you can easily use any of these payment products and resolve your questions, you can rely on DigiSaathi – a 24x7 helpline.

What is DigiSaathi?
DigiSaathi is a helpline launched by the Reserve Bank of India in association with the National Payments Corporation of India. DigiSaathi is a 24x7 helpline announced by the RBI Governor in March 2022, that provides assistance and support for the public with regards to queries they may have about digital payment products and services. 

What are the Features of DigiSaathi?
DigiSaathi allows you to benefit from the following features:

  1. It is available 24x7, and you can reach out at any time to get answers to questions you may have.
  2. Queries about the following payment services and products can be answered:
    • Credit Cards, Debit Cards and Prepaid Cards
    • Point of Sale/E-Commerce (PoS/ E-Com)
    • Unified Payment Interface (UPI)
    • National Electronic Funds Transfer (NEFT)
    • Real Time Gross Settlement (RTGS)
    • Immediate Payment Service (IMPS)
    • Aadhaar Enabled Payment System (AePS)
    • National Electronic Toll Collection (NETC/FASTag)
    • Bharat Bill Payment System (BBPS)
    • Prepaid Payment Instruments (PPI Wallets)
    • Automated Teller Machine (ATM)
    • Quick Response (QR - UPI/Bharat)
    • National Automated Clearing House (NACH)
    • Mobile Banking and Internet banking (MB/ NB)
  3. You can access information about the abovementioned digital payment products and services, including questions regarding availing and usage.
  4. DigiSaathi has been introduced on behalf of a consortium of payment systems operators, including banks and non-banks. Thus, you can use it to post product and transaction-related queries. The platform can also provide you with the contact details of the concerned bank/ non-bank institution.
  5. DigiSaathi is easily accessible to people around the country. To connect via Whatsapp you simply need to message your query to DigiSaathi helpline number, which is +91 892 891 3333. You can also use the chatbot via the website  or talk to the representative through the toll-free numbers 14431 & 1800 891 3333.
  6. You can submit your questions, and DigiSaathi will deliver the most appropriate or relevant answers to you real-time.
  7. Currently available in English, Hindi, Marathi and Kannada, with support in other languages expected soon.

DigiSaathi has been created with the aim of empowering users like you with the knowledge to use digital payment modes with complete confidence. From accessing information about usage to addressing your concerns, DigiSaathi is available to help you 24x7.

Click here to access DigiSaathi today!

*Terms and conditions apply. The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances.