Blocking or reporting unauthorised (those not done by you) transactions

• You can use NetBanking to block your debit or credit card immediately to protect it from further such transactions
  
  OR
  
  
• You can contact PhoneBanking
  
  

Block through NetBanking

How to block your debit/credit card using NetBanking

• Login to NetBanking using your customer ID & password click here
• Click on "Card" tab
• Select "Request" under Credit or Debit Card, whichever applies
• Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies

How to block Prepaid card using Prepaid Card NetBanking

• Click to select the type of card variant you wish to block click here
• Login into Prepaid Card NetBanking with your user ID and password
• Select Hotlist Card tab under My request tab
• Select the card number and confirm

Report transactions not done by you:

Please read instructions below before reporting

• To report credit card / debit card /net banking / UPI / Aadhaar enabled Payments System(AePS) transactions not done by you, call PhoneBanking ( click here for the number in your state if are a Resident Customer; click here if you a Non Resident Customer)
• To report Prepaid Card transactions not done by you, call PhoneBanking ( click here )
• For PayZapp, go to ‘Profile > Help Centre > Select a transaction > Tap on ‘?’ sign > Raise a Ticket.’
  
• To report credit card /debit card /net banking / UPI transactions not done by you, Call on 18002586161

To report unauthorised transactions on NetBanking:

• Customer ID
  • Account number
  • Transaction date
  • Transaction amount
  • Type of transaction e.g. NEFT/RTGS/IMPS
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To report unauthorised UPI transactions:

• Mobile number
• Customer ID
• Account number
• Date of transaction and time
• Transaction amount
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To report unauthorised Debit Card or ATM card transactions:

• Debit card or ATM card number
• Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
• Date of transaction
• Transaction amount
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To report unauthorised Credit Card transactions:

• Credit card number
• Type of transaction e.g. online, at a store, local grocer, etc.
• Date of transaction
• Transaction amount
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To Report unauthorised Prepaid Card transactions

• Prepaid Card number
• Type of transaction e.g. online/ purchase/ ATM
• Date of transaction
• Transaction amount
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To Report unauthorised PayZapp wallet transactions

• PayZapp registered mobile number
• Date of transaction
• Transaction amount

In addition to reporting unauthorized electronic banking transactions to the bank, also report the incident to National Cyber Crime Helpline,
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• Report the incident to National Cyber Crime Helpline Number at 1930
• Report through online portal at https://cybercrime.gov.in/Webform/Crime_AuthoLogin.aspx or www.cybercrime.gov.in
  
  For more info, visit, https://www.pib.gov.in/PressReleasePage.aspx?PRID=1814120