HDFC Phoenix Gift Card: Apply for HDFC Phoenix Gift Card Online

All you need to know

Features

Phoenix Gift Card Replacement Process

Below are the steps for replacement of Phoenix Gift Card

Customer (Purchaser / Beneficiary)

Approach to your nearest branch and ask the relationship manager to replace your Phoenix Gift Card with HDFC Bank GiftPlus Prepaid Card.
Cardholder need to fill the application form and submit it along with KYC documents (ID and Address Proof) to the branch official.
Post verification, branch will assign HDFC Bank GiftPlus Prepaid Card.
HDFC Bank GiftPlus Card can be used any store or online site within India.

To know more, click here

Branch

On the request of customer Branch need to initiate a mail to Prepaid Card Operations team to confirm the balance, along with Purchaser and Beneficiary details for issue of replacement card
Provide instant GiftPlus card kit to the customer post checking and verifying the KYC documents and the application form.
Scan the documents, front and back side of the card submitted by the customer and send the same to prepaid card ops team on email.
Destroy the Card Plastic. After the confirmation from operation team, follow the existing process for card replacement of gift card.

For any support, please write to phoenixgiftcardreplacement@hdfcbank.com

FAQs

What is Phoenix Gift Card?

The Phoenix Gift Card is a prepaid card which is a financial instrument which can be preloaded with a designated amount in Indian rupees for subsequent use as per cardholder’s requirement.

Where can I use the card?

Card can be used at all merchant outlet that accepts visa cards in all the phoenix malls in India. The card cannot be used to withdraw cash.

How can I get a replacement card?

Approach to your nearest HDFC Bank branch and ask the relationship manager to replace your Phoenix Gift Card with HDFC Bank GiftPlus Prepaid card.
Cardholder need to fill the application form and submit it along with KYC documents (id and address proof) to the branch official.
Post verification, branch will assign HDFC Bank GiftPlus Prepaid card.
HDFC Bank GiftPlus card can be used any store or online site within India. To know more, click here

How does the card work?

Every time the gift card is used, the purchase amount is deducted automatically from the card balance. When you swipe the card at any POS machine, the machine will prompt for pin. You need to enter your gift card pin details to complete the transaction

How to use the card at POS?

Swipe the card & input the purchase amount, the terminal will prompt for a pin. User to punch in the correct pin. Post verification of the pin is the transaction will get authenticated / approved.

Can the card value be topped up?

This is a one-time single non-reloadable card and the value of the card cannot be topped up.

Are there any charges for using this card?

No, there are no charges for using this card. If there are any merchant charges/fees, it will be directly debited from your card on every transaction. Charges are subjective to change from time to time.

What is the validity of the card?

The validity of the card is three years from the date of activation.

In how much time will my card be loaded from the time of activation?

The card will be activated immediately on payment confirmation.

How to check balance on card?

Beneficiary mobile app: download the beneficiary mobile app > login > my cards > the card balance will show

IVRS: call the support number (printed on the back of the card) using your registered mobile number to check the balance on the card

Concierge: the cardholder can share the kit number at the concierge and check their card balance

SMS:  after every spend transaction the cardholder gets an SMS with the amount spent and the available card balance

What should I do to prevent unauthorized usage if I lose the card?

Beneficiary mobile app: download the beneficiary mobile app > login > block card > select the card you wish to block

IVRS: call the support number (printed on the back of the card) registered mobile number to block and hotlist the card.

How do I use the money on my blocked card?

After you have blocked your card, you can approach your nearest HDFC Bank branch and ask for replacement for your HDFC Bank Phoenix Gift Card.

Can I transfer funds from one card to another?

The funds can be transferred only in case of blocked/hot listed/damaged/lost scenarios

Is there a daily limit, to value of shopping for a day?

There is no daily limit on the card to the value of shopping for a day. You can shop until the balance amount in the card is exhausted.

Can an expired gift card be exchanged for a new gift card?

You can avail a replacement card in case the gift card has got expired. Visit your nearest HDFC Bank branch for a replacement card.

Can I use the gift card for online transaction?

No, the card can only be used for POS transaction at phoenix malls across India.

What if the purchase value at the brand store is higher than the gift card value?

If the purchase value is higher than the gift card value the balance can be paid by the customer in any accepted mode of payment at the vendor.

Can any item purchased through Phoenix Gift Card be returned or exchanged?

Yes, any item purchased through Phoenix Gift Card can be returned or exchanged as per the return policy of the brand /store.

If purchased online then how to check the balance?

The purchases can be checked through various options:

Beneficiary mobile app: download the beneficiary mobile app > login > my cards > the card balance will show

IVRS: call the support number (printed on the back of the card) using your registered mobile number to check the balance on the card

Concierge: the cardholder can share the kit number at the concierge and check their card balance

SMS: after every spend transaction the cardholder gets an SMS with the amount spent and the available card balance

How do I change my address Post purchase of gift card?

There is no option to change the address Post purchase of the gift card. An address confirmation pops up is shown in the portal for checking the courier address for final confirmation.

What all a gift card kit comprises?

A gift card kit comprises of: - a welcome letter, the card, a pin mailer and the terms and conditions sheet

How to check the purchase history

Customer journey (on all the phoenix websites) > card purchase history tab > enter purchaser’s mobile number > validate with opt > card purchase history is shown

How to activate the card if purchased online

The cards are dispatched in an activated state. The cardholder does not need to activate the cards.

What if the purchased card is not working?

If the purchased gift card is not working the following actions can be taken:

Visit nearest phoenix mall gift card issuance outlet and report for the gift card issue.

Or write to phoenix mall authorities on phoenixgiftcards@go.ooo

Or call on the phoenix mall authorities on 998848888.

Where to report if card is stolen or lost or misused?

Beneficiary mobile app: download the beneficiary mobile app > login > block card > select the card you wish to block

IVRS: call the support number (printed on the back of the card) registered mobile number to block and hotlist the card

Email: you can write to us on the registered support email id printed on the back of the card to hotlist your card.

How can I change my demographic details?

For changes in demographic details, please reach out to us at phoenixgiftcards@go.ooo

The changes will be done within 24 hours. An email communication will be sent on the registered email id after the changes are done.

false

HDFC Phoenix Gift Card

All you need to know

Features

Phoenix Gift Card Replacement Process