In this document the following words and phrases have the meaning opposite them unless the context indicates below:
Bank refers to HDFC Bank Limited, a banking company incorporated in India under the Companies Act 1956 and having its registered office at HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, India and includes its successors and assigns
Debit Card Issued to the customer by HDFC Bank in association with VISA/Master card and Rupay.
Cardholder refers to a customer of the Bank authorised to use the card..
EDC terminal shall mean point of sale electronic data capture capable of handling card transactions i.e., electronic draft capture (EDC) terminal, printers, other peripherals and accessories, including PIN (defined hereunder) pads and necessary software to run the devices and which processes the
International Transactions refer to the transactions entered into by the cardholder on his card outside India, Nepal and Bhutan.
Merchant means any person who owns or manages or operates a service establishment wherever located which honours the card and includes amongst others stores, shops, restaurants, hotels, airline organisations, ATMs advertised by the Bank, VISA/MasterCard/Rupay Card or the Merchant.
Merchant Establishments shall mean establishments wherever located which honours a VISA/MasterCard/Rupay Card and shall include among others, stores, shops, restaurants, hotels, airline organisations advertised as honouring the VISA/MasterCard and Rupay Card.
Terms refer to Terms and Conditions for use of the card as specified in this document
Transactions mean any instructions given by a cardholder using a card directly or indirectly to the Bank to effect a transaction.
VISA/MasterCard/Rupay shall mean mark owned by VISA/MasterCard/Rupay International.
VISA/MasterCard /Rupay/ PLUS ATM Network shall mean ATMs wherever located which honour the VISA/MasterCard/Rupay and displaying the VISA/MasterCard / Rupay/PLUS symbols.
In the document, all reference to the cardholder being referred in masculine gender will also include the feminine gender.
Transaction: Transaction includes cash withdrawals, payment for purchases made / services availed at Merchant Establishments, availing other services by utilising the card at ATMs and / or Merchant Establishments.
Personal Identification Number (PIN / IPIN): The Bank will allot to the cardholder a PIN / IPIN to be used for cash withdrawals and balance inquiry at ATMs and permitted transactions on the Net. The cardholder shall be responsible to maintain the confidentiality of the PIN / IPIN. The Bank bears no liability for unauthorised use of the card.
APPLICABILITY OF RULES AND REGULATIONS
Bank is responsible for direct losses incurred by a cardholder due to a system malfunction directly within the bank’s control. However, the bank shall not be held liable for any loss caused by a technical breakdown of the payment system if the breakdown of the system was recognizable for the cardholder by a message on the display of the device or otherwise known. The responsibility of the bank for the non-execution or defective execution of the transaction is limited to the principal sum and the loss of interest subject to the provisions of the law governing the terms.
The issue and use of the card shall be subject to the RBI’s regulations in force from time to time.
Utilisation of the card shall be in strict accordance with the Exchange Control Regulations of the Reserve Bank of India (RBI). In the event of non-compliance by the cardholder with the same, the cardholder shall be liable for action under the Foreign Exchange Management Act, 1999 and any other Law and / or regulation in force from time to time relating to Foreign Exchange. The cardholder may be debarred from holding the card, either at the instance of the Bank or the RBI. The card cannot be used for making payment towards foreign currency transactions in India, Nepal and Bhutan i.e., while using the card in Nepal and Bhutan, the currency of the transactions should be the local currency of those countries or in Indian rupees. In case the card is cancelled, whether on account of non-compliance with Exchange Control Regulations or otherwise, the Bank will not be responsible for any attempted usage of the card, whether in India or abroad, resulting in the card being dishonored and the concerned Merchant would be entitled to pick up a cancelled card on presentation.
The card may be used, within the foreign entitlements as stipulated by RBI from time to time, by cardholders going abroad for all bonafide personal expenses for personal use provided, the total exchange drawn during the trip abroad does not exceed the entitlement. Import of goods so purchased abroad into India, would be governed by the baggage rules / EXIM policy in force. The entitlement of exchange should be ascertained (prior to the trip) from the authorised dealer branches of the Bank. The card cannot be used for effecting remittances for which the release of exchange is not permissible under the regulations.
The card is valid abroad.
The card is valid up to the last working day of the month indicated. It can be re-issued on request.
The card is acceptable at any of the following:
The Debit card will be auto-renewed by the Bank .The renewed card will be sent to the customer’s registered mailing address. Upon activation of the new card by the customer, the old card will be de-activated. Customer can opt out from availing the Debit card services at any point of time by visiting the branch or contacting Relationship manager.
The cardholder shall at all times ensure that the card is kept at a safe place. The cardholder shall under no circumstance whatsoever allow the card to be used by any other individual. The cardholder will sign the card immediately upon receipt.
The cardholder will be responsible for all facilities granted by the Bank in respect to the card and for all related charges for use of the card.
In case the cardholder has any dispute with respect to any charge indicated in the statement, the cardholder shall advise details to the Bank within 30 days of the statement date failing which, it will be construed that all charges are acceptable and in order.
LOST OR STOLEN CARDS
If a card is lost or stolen, the cardholder must file a report with the local police and send a copy thereafter to the Bank. The cardholder will be liable for all the charges incurred on the card until the card is hotlisted. In case of an unsigned card, the cardholder will be liable for all charges incurred on it. The cardholder may report a card loss over the telephone to the Bank. The Bank upon adequate verification will suspend the card and will not be liable for any inconvenience caused to the cardholder on this account. The Bank will hotlist / cancel the card during working hours on a working day following the receipt of such intimation. Other channels for hotlisting may be offered to the cardholder as and when the service is launched.
If the cardholder loses his card overseas, he may either follow the above procedure or may report the loss through the VISA/MasterCard Global Emergency Assistance helplines. In case the cardholder uses the VISA/MasterCard Global Emergency Assistance services, then the charges for usage of such services shall be borne by the cardholder
The cardholder shall take cognizance of the fact that once a card is reported lost, stolen or damaged and is subsequently found, the same shall be promptly cut in half and adequate care would be taken to prevent its misuse.
The cardholder is responsible for the security of the card and shall take all steps towards ensuring the safe keeping thereof. In the event the Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen card would rest with cardholder.
Replacement card may be issued by the Bank provided that the cardholder has in all respects complied with the terms and conditions pertaining to the same.
In case customer's HDFC Bank Debit Card is lost/ stolen or damaged; customer can hotlist/ block the card through any of the multiple channels such as MobileBanking App, NetBanking, Progressive Web Application, Whatsapp Banking, Eva Chatbot, Phonebanking & Branch banking. Details updated in the below link - https://www.hdfcbank.com/personal/pay/cards/debit-cards/block-loststolen-card
Any failed/unsuccessful transaction will be auto reversed within T+5 days. Compensation of ₹100/- per day would be paid to the customer in case of any delay beyond the mentioned TAT.
The card is operable with the help of a confidential PIN at ATM locations. The cardholder’s PIN is given to him at the time of purchase of the card and the cardholder shall ensure that the same is received in a sealed envelope. The PIN should never be disclosed to any person or written down where any other person may discover it. Any such disclosure or inadequate protection of the confidentiality of the PIN is entirely at the cardholder’s risk. All transactions conducted with use of the PIN will be the cardholder’s responsibility and he will abide by the record of the transaction as generated.
The card is acceptable at any VISA/MasterCard/Rupay / PLUS ATM network belonging to institutions abroad. The Bank will not accept responsibility for any dealings the cardholder may have with the other institutions including but not limited to such services. The Bank is not responsible for the charges levied by the ATM network for such services. Should the cardholder have any complaints concerning any PLUS ATM network establishment, the matter should be resolved by the cardholder with the establishment and failure to do so will not relieve him from any obligations to the Bank. However, the cardholder should notify the Bank of this complaint immediately.
There will be separate service charges levied for facilities that will be announced by the Bank from time to time and deducted from the card account. In the situation that the card account does not have sufficient funds to deduct such service charges, the Bank reserves the right to deny such transactions and the decision of the Bank shall be binding on the cardholder. The Bank shall not be liable for any consequences arising out of denial of transactions. The Bank shall have the right to set-off and lien, irrespective of any other lien or charge, at present or in future on deposits held in the cardholder's accounts whether in single name or joint name(s), to the extent of all outstanding dues, whatsoever, arising as a result of the services extended by the Bank.
There are countries where the ATM service provider charges for its ATM usage. This cannot be controlled by HDFC Bank and hence if a pop-up message comes on an ATM, specifying a service charge for the service, please do not use the ATM, as these charges cannot be recovered.
MERCHANT LOCATION USAGE
The card is acceptable at all electronic Merchant Establishments abroad which display the VISA/MasterCard/Rupay logo.
The card is for electronic use only and will be acceptable only at Merchant Establishments, which have an EDC terminal. Electronic usage is construed as the chargeslip / transaction slip is printed electronically from the EDC terminal.
The card is operable with the help of the cardholder’s signature at EDC terminals installed at Merchant Establishments.
Transactions are deemed authorised and completed once the EDC terminal generates a sales slip. The amount of the transaction is debited from the primary account linked to the card immediately. The cardholder should ensure the card is used only once at the merchant location for every purchase. The
The Bank will not accept responsibility for any dealings the cardholder may have with the Merchant Establishment including but not limited to the supply of goods and services. Should the cardholder have any complaints concerning any VISA/MasterCard /Rupay Merchant Establishment, the matter should be resolved by the cardholder with the Merchant Establishment and failure to do so will not relieve him from any obligations to the Bank. However, the cardholder should notify the Bank of this complaint immediately.
The Bank accepts no responsibility for any surcharge levied by any Merchant Establishment / ATM and debited to the card account with the transaction amount.
The cardholder must sign a sales slip whenever the card is used at a Merchant Establishment and should retain his copy. The Bank at an additional charge may furnish copies of the sales slip. Any sales slip not personally signed by the cardholder, but which can be proved, as being authorised by the cardholder, will be binding on the cardholder.
Any charge or other payment requisition received from a Merchant Establishment by the Bank for payment shall be conclusive proof that the charge recorded on such requisition, was properly incurred at the Merchant Establishment in the amount and by the cardholder referred to in that charge or other requisition, as the case may be, by the use of the card except where the card has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the cardholder.
In case, a merchant wishes to cancel a completed transaction due to an error or on account of merchandise return, the earlier sales receipt must be cancelled by the merchant and a copy of the cancelled receipt must be retained in his possession. Reveal / refunds of debits due to such a transaction will be processed manually and the cancelled sales slip needs to be produced, if called for.
All refunds and adjustments due to any merchant / device error or communication link will be processed manually and the account will be credited after due verification and in accordance with VISA/MasterCard rules and regulations as applicable. The cardholder agrees that any debits received during this time will be honoured only based on the available balance in the account(s) without considering this refund. The cardholder also indemnifies the Bank from such acts of dishonoring the payment instructions.
The card is not to be used at the hotels during check-in and also at other locations where paying arrangement is done before completion of the purchase transaction or service.
The usage of the card for any mail order / phone order / internet purchases will be made available when the service is launched by the Bank.
Quality of goods and services: The Bank shall not be in any way responsible for merchandise, warranty or services purchased or availed by cardholder from Merchant Establishments including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order placed by the cardholder. It must be distinctly understood that the card facility is purely a facility to the cardholder to purchase goods or avail of services and the Bank holds out no warranty or makes no representation about quality, delivery or otherwise howsoever regarding the goods or services, and any dispute must be resolved by the cardholder with the Merchant Establishment.
The Bank will debit the card account for the value of all purchases of goods or services, cash, fees, charges and payments effected by the use of the card (‘Transaction’). All transactions will be reflected in the statement of the card account, which are linked to the card. Such statements shall be mailed to
The cardholder agrees the Bank’s record of transaction relating to his card(s) is authentic and conclusive.
The cardholder is advised to retain a record of transactions generated by the ATM / EDC terminal at Merchant Establishments with him.
The cardholder agrees not to attempt to withdraw / purchase using the card unless sufficient funds are available in the account. The onus of ensuring adequate card balances is entirely on him.
In the event of an account being overdrawn due to card transactions, the Bank reserves the right to set off this amount against any credit lying in any of the cardholder’s other accounts held jointly or singly with reasonable notice to the cardholder.
Nothing in these terms and conditions shall affect the Bank’s right to set-off transfer and application for monies at law or pursuant to another agreement from time to time subsisting between the Bank and cardholder.
The use of the card is allowed for the purposes as per the Exchange Control Regulations of RBI.
As per RBI guidelines, in case the amount on account of use of the card during visits abroad exceed the cardholder’s foreign exchange entitlements, the cardholder should provide documentary evidence for the usage of foreign exchange utilised. The Bank is authorised to report the matter to the regional
A sales slip with the signature of the cardholder together with the card number noted thereon, shall be conclusive evidence as between the Bank and the cardholder as to the extent of liability incurred by the cardholder and the Bank shall not be required to ensure that the cardholder has duly received the
The Bank shall make bonafide and reasonable efforts to resolve an aggrieved cardholder’s disagreement with applicable charge indicated in the statement within timelines stipulated as per VISA/MasterCard guidelines. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the cardholder along with details including a copy of the sales slip or payment requisition.
The Bank accepts no responsibility for refusal by any establishment to honour the card.
EXCLUSION OF LIABILITY
Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the applicant in respect to any loss or damage arising, directly or indirectly out of:
the designated employees of the Bank at the Bank’s premises.
The cardholder specifically acknowledges that the Bank will not be liable in any manner whatsoever by virtue of any insurance cover provided, and that the insurance company will be solely liable for compensation if any, in case of a death of a cardholder and / or loss of baggage and / or loss of passport and shall not hold the Bank responsible for any matter arising out of or in
Registered nominee in the CASA account will be considered as the default nominee in the Debit Card linked Insurance Cover.
Debit Card provides complimentary insurance on select Debit Card variants. For any Insurance related queries or claims on Debit cards, customer can contact the HDFC Bank Branch or various other modes available on the link - https://www.hdfcbank.com/personal/need-help/contact-us
The cardholder acknowledges that the insurance cover so provided will be available to the cardholder only as per the terms of the relevant insurance policy in force, and only so long as the cardholder is and remains a cardholder of the Bank with his card being active. On the card / account being cancelled or withdrawn temporarily or permanently for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of cessation of card / account. Further the cardholder also agrees that even during continuation of his card / account, the Bank may at any time at its sole discretion and with reasonable notice thereof to the cardholder or assigning any reason thereof suspend, withdraw or cancel the benefit of such insurance cover and there will no binding obligation on the bank to continue this benefit. The current insurance benefit offered on your Debit Card is in association with HDFC Ergo General Insurance Company Limited.
The following are the broad Terms and Conditions of the captioned cover:
1. Personal Accident Insurance
1.1. This is a death only cover, with a maximum limit of Rs. 2,00,000 valid on any bodily injury resulting in death by Air / Rail / Road accident
1.2. The death to be within 12 months of injury
2. Loss of Checked Baggage Cover
2.1. The maximum cover is for Rs. 20,000
3. Passport Reconstruction Cover
3.1. Actual cost of reconstruction of passport only. Cost of reconstruction on VISA/MasterCard and Rupay not included
The cardholder may discontinue this facility any time by getting the card hotlisted. However, for the transactions done during the card active period, but posted of the card after the surrender, the cardholder shall be entirely liable. In case of a dispute on any transaction, cardholder can notify the Bank and the Bank can raise a chargeback as per regulations of VISA/MasterCard/Ruapy Card.
The Bank shall be entitled to discontinue this facility at any time by canceling the card by giving 30 days notice and shall be deemed to have received by the cardholder within 30 days of posting to the cardholders’ address in India last notified in writing to the Bank.
The Bank reserves the right to disclose customer information to any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government.
The Bank may also restrict, terminate or suspend the use of the card at any time without prior notice if the Bank reasonably believes it necessary for business or security reasons.
The cardholder agrees to indemnify the Bank against all liabilities, losses, damages and expenses which the Bank may sustain or incur either directly or indirectly as a result of:
Control Regulations of the RBI.
The cardholder shall be deemed to have unconditionally agreed to and accepted the terms of these terms and conditions by signing the card application form acknowledging the receipt of the card in writing, by signing the reverse of the card or by performing a transaction with the card.
The Bank reserves the right to revise policies, features and benefits offered on the card and alter these Terms and Conditions from time to time and may notify the cardholder of any such alteration in any manner it thinks appropriate. The cardholder will be bound by such alteration unless the card is hotlisted / cancelled before the date upon which any alteration is to have effect.
The Bank may introduce new services from time to time. The existence and availability of the new functions will be notified to the cardholder as and when they become available. The changed Terms and Conditions applicable to the new services shall be communicated to the cardholder. By using these
These terms form the contract between the cardholder and the Bank. By applying for the card and accessing the service the cardholder acknowledges and accepts these terms and conditions. These terms and conditions will be in addition to and not in derogation of the terms and conditions relating to any account of the customer.
These terms and conditions and / or the operations in the accounts of the customer maintained by the Bank and / or the use of the services provided through the card shall be governed by laws of the Republic of India and no other nation. The Customer and the Bank agree to submit to the exclusive jurisdiction of the Courts located in Mumbai, India as regards to any claim or matters arising under these terms and conditions. The Banks accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India. The mere fact that the card can be accessed by a Customer in a country other than India shall not be interpreted to imply that the laws of the said country govern these terms and conditions and / or the operations in the card account of the Customer and / or the use of the card.
I understand that the Alert facility offered by HDFC Bank limited (“the bank”) will enable me to receive customised Alert messages through the Short messaging service(SMS) over my mobile phone as chosen by me and informed by the bank with respect to events and transactions on my card. I have read and understood the Terms and Conditions relating to the Alert Service being offered by the bank. If this application form is accepted, I shall be bound by the said terms and conditions as in force, and as may be amended by the Bank from time to time and use of Alert Facility will be deemed to be acceptance of those terms and conditions. I certify the details furnished in this Application Form are correct and I give my consent to receive such information under this alert facility. I shall advice the
I/We authorise the bank to disclose, from time to time any information relating to my/our savings account/Debit Card to any parent/subsidiary, affiliate and associate of HDFC Bank, third parties engaged by the Bank and to Co- branding Partners for various purposes such as enrolling the cardholders into the loyalty program, managing end-to-end redemption process, handling customer queries/grievances etc.
TERMS AND CONDITIONS (InstaAlert)
1. Definitions: in these Terms and conditions, the following meanings: “Alerts” or “Facility” mean the customised messages based on Triggers, sent as Short Messaging Service “(SMS)” over mobile phone to the cardholder: “Bank” means all HDFC Bank branches in India; “Card” means the HDFC Bank Debit Card issued to cardholder; “Cardholder” means the person who holds the HDFC Bank Debit Card; “CSP” means the cellular service provider through whom the cardholder or the Bank receives the mobile services; “Triggers” means the trigger set or placed by the Bank with its systems with respect to specific events/transactions relating to the cardholder’s Card, to enable the Bank to send
3. Registration Process:
4. Receiving Alert:
The cardholder is solely responsible for intimating in writing to the bank any change in his mobile number. The bank will send Alerts only to the registered mobile number.
Alerts will be processed by the bank after receipt of transaction instruction and the processing time will be deduced by the Bank, in its sole discretion. The alerts provided by the bank on the mobile on any particular day, can have a certain time lag. The cardholder acknowledges that the facility is dependent on the infrastructure, connectivity and service provided by the CSP’s. The Cardholder accepts that timeliness, accuracy and readability of alerts sent by the bank will depend on the factors affecting the CSP’s and other service providers. The bank shall not be liable for non delivery or delayed deliveries of alerts, error, loss or distortion in transmission of alerts to the cardholder.
5. Withdrawal or Termination:
5.2) Notwithstanding the terms laid down in clause 5.1 above, the cardholder for any reason whatsoever can terminate this agreement at any time upon prior written notice.
6.2) The cardholder shall be liable for payment of such airtime or other charges which may be levied by the CSP in connection with the receiving of Alerts, which may be levied by the CSP as per the Terms and conditions of CSP and the Bank is in no way concerned with the same.
7.2) The Bank shall not be concerned with any dispute that may arise between the cardholder and the CSP and makes no representation or gives no warranty with respect to quality of service provided by the CSP or guarantee of timely delivery or accuracy of the contents of each alert.