Blocking or reporting unauthorised transactions

Here’s how you report not done by you through PhoneBanking

To report credit card/ debit card/ NetBanking/ UPI transactions not done by you, call PhoneBanking (click here for the number in your state if are a Resident Customer; click here if you a Non Resident Customer)
To report Prepaid Card transactions not done by you, call PhoneBanking (click here)
For PayZapp Call on 1800 102 9426 or email at cybercell@payzapp.in
To report credit card/ debit card/ NetBanking/ UPI transactions not done by you, Call on 18002586161

Please keep the following handy before calling PhoneBanking

To report unauthorised UPI transactions:

To report unauthorised transactions on NetBanking:

To report unauthorised Debit Card or ATM card transactions:

Debit card or ATM card number
Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
Date of transaction
Transaction amount

To report unauthorised Credit Card transactions:

To Report unauthorised Prepaid Card transactions

To Report unauthorised PayZapp wallet transactions

Here's how you can report the incident to National Cyber Frauds Reporting and Management System

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Step1	Login to NetBanking using your customer ID & password click here
Step2	Click on "Card" tab
Step3	Select "Request" under Credit or Debit Card, whichever applies
Step4	Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies

Step1	Click to select the type of card variant you wish to block click here
Step2	Login into Prepaid Card NetBanking with your user ID and password
Step3	Select Hotlist Card tab under My request tab
Step4	Select the card number and confirm

Report Unauthorised Transactions