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- PAY Cards, Bill Pay
- Money Transfer
- To Other Account
- To Own Account
- UPI (Instant Mobile Money Transfer)
- IMPS (Immediate Payment 24 * 7)
- RTGS (Available 24 * 7)
- NEFT (Available 24 * 7)
- RemitNow Foreign Outward Remittance
- RemitNow2India (Foreign Inward Remittance)
- Remittance (International Money Transfers )
- Religious Offering's & Donation
- Forex Services for students
- Pay your overseas education fees with Flywire
- ESOP Remittances
- Visa CardPay
- Cards
- Bill Payments
- Recharge
- Payment Solutions
- Money Transfer
- SAVE Accounts, Deposits
- INVEST Bonds, Mutual Funds
- BORROW Loans, EMI
- INSURE Cover, Protect
- Shop Offers, Discounts
- My Mailbox
- My Profile
- Home
- PAY Cards, Bill Pay
- Money Transfer
- To Other Account
- To Own Account
- UPI (Instant Mobile Money Transfer)
- IMPS (Immediate Payment 24 * 7)
- RTGS (Available 24 * 7)
- NEFT (Available 24 * 7)
- RemitNow Foreign Outward Remittance
- RemitNow2India (Foreign Inward Remittance)
- Remittance (International Money Transfers )
- Religious Offering's & Donation
- Forex Services for students
- Pay your overseas education fees with Flywire
- ESOP Remittances
- Visa CardPay
- Cards
- Bill Payments
- Recharge
- Payment Solutions
- Money Transfer
- SAVE Accounts, Deposits
- INVEST Bonds, Mutual Funds
- BORROW Loans, EMI
- INSURE Cover, Protect
- Shop Offers, Discounts
- My Mailbox
- My Profile
- Home
- PAY Cards, Bill Pay
- Money Transfer
- To Other Account
- To Own Account
- UPI (Instant Mobile Money Transfer)
- IMPS (Immediate Payment 24 * 7)
- RTGS (Available 24 * 7)
- NEFT (Available 24 * 7)
- RemitNow Foreign Outward Remittance
- RemitNow2India (Foreign Inward Remittance)
- Remittance (International Money Transfers )
- Religious Offering's & Donation
- Forex Services for students
- Pay your overseas education fees with Flywire
- ESOP Remittances
- Visa CardPay
- SAVE Accounts, Deposits
- INVEST Bonds, Mutual Funds
- BORROW Loans, EMI
- INSURE Cover, Protect
- Shop Offers, Discounts
- My Mailbox
- My Profile
- SME
- content/bbp/repositories/723fb80a-2dde-42a3-9793-7ae1be57c87f?path=/Menu Icons/06d-pay-icon-large-off.pngPAY
- content/bbp/repositories/723fb80a-2dde-42a3-9793-7ae1be57c87f?path=/Menu Icons/money_transfer.svgPayments & Collections
- Mobile Optimized
false
Quick Services
Helpdesk Number and Email ID
Now you can raise requests pertaining to your POS terminal or Payment gateway by calling on a Single Number.
Please keep your Terminal Identification Number (TID number) ready to access your account.
Phone numbers and email addresses mentioned here are the only Customer Care numbers of HDFC Bank Merchant Services, which you should use. Please do not use any other since it may put you at risk of fraud.
HDFC Bank Merchant Services customer care is available 24 hours on all days including Sundays and Holidays. Just call the customer care number in your Location.
For Gujarat / Karnataka / Chennai / Delhi & NCR / Telangana / West Bengal / Mumbai / Maharashtra dial (STD) 60017000
For Punjab , Haryana, J&K / Coimbatore/ Kerala / Goa / Rajasthan / Andhra Pradesh/ Bihar & Jharkhand / Madhya Pradesh & Chhattisgarh / Uttar Pradesh & Uttaranchal / Odisha / dial (STD) 6001700
For North East dial 9333557000
Please refer the below table for more details.
| Level 1 Support | ||
Region | Email ID | Helpdesk No |
| Andhra Pradesh | MerchantHelpdesk-Vizag@hdfcbank.com | 0891-6001700 |
| Bihar & Jharkhand | MerchantHelpdesk.Patna@hdfcbank.com | 0657-6001700 |
Chennai | 044-60017000 | |
Coimbatore | 0422-6001700 | |
| Delhi & NCR | MerchantHelpdesk.Delhi@hdfcbank.com | 011-60017000 |
| Goa | MerchantHelpdesk.Panjim@hdfcbank.com | 0832-6001700 |
| Gujarat | MerchantHelpdesk.Gujarat@hdfcbank.com | 079-60017000 |
| Karnataka | MerchantHelpdesk.Bangalore@hdfcbank.com | 080-60017000 |
Kerala | 0484-6001700 | |
| Kolkata | MerchantHelpdesk.Kolkata@hdfcbank.com | 033-60017000 |
Madhya Pradesh & Chattisgarh | MerchantHelpdesk-Indore@hdfcbank.com | 0731-6001700 |
| Maharashtra | Merchanthelpdesk.Pune@hdfcbank.com | 020-60017000 |
| Mumbai | MerchantHelpdesk.Mumbai@hdfcbank.com | 022-60017000 |
| North East | MerchantHelpdesk.Guwahati@hdfcbank.com | 9333557000 |
| Odisha | MerchantHelpdesk.Orissa@hdfcbank.com | 0674-6001700 |
Punjab , Haryana, J&K | 0172-6001700 | |
Rajasthan | 0141-6001700 | |
| Telangana | MerchantHelpdesk.Hyderabad@hdfcbank.com | 040-60017000 |
Uttar Pradesh & Uttaranchal | 0562-6001700 | |
| Level 2 Support | ||
Region | Helpdesk Manager Name | Service Manager Email ID |
| Andhra Pradesh | Ms. Kranthikumari Adari | Kranthikumari.Adari@hdfcbank.com |
| Bihar & Jharkhand | Mr. Amit Chandra | Amit.Chandra1@hdfcbank.com |
Chennai | Mr. Kelliyamohan Teenuhasan | Kelliyamohan.Teenuhasan@hdfcbank.com |
Coimbatore | Mr. Muniappan Dhanaraj | Muniappan.Dhanaraj@hdfcbank.com |
| Delhi & NCR | Mr. Gaurav Kumar | Gaurav.Kumar44@hdfcbank.com |
| Goa | Ms. Shilpa Chodankar | Shilpa.Chodankar@hdfcbank.com |
| Gujarat | Mr. Mayur Bhatt | Mayur.Bhatt1@hdfcbank.com |
| Karnataka | Ms. Priti Bhawnani | Priti.Bhawnani@hdfcbank.com |
Kerala | Mr. Prabhu D | Prabhu.d@hdfcbank.com |
| Kolkata | Mr. Arnab Ganguli | Arnab.Ganguli@hdfcbank.com |
Madhya Pradesh & Chattisgarh | Ms. Srushti Palande | Srushti.Palande@hdfcbank.com |
| Maharashtra | Mr. Shinil Raj / Mr. Kartik Bhandari | Shinil.Raj@hdfcbank.com / Kartik.Bhandari1@hdfcbank.com |
| Mumbai | Ms. Renuka Shetty | renuka.shetty@hdfcbank.com |
| North East | Mr. Bikash R Sharma | BikashR.Sharma@hdfcbank.com |
| Odisha | Mr. Soumya Ranjan Nayak | Soumyaranjan.nayak@hdfcbank.com |
Punjab , Haryana, J&K | Mr. Arvind Thakur2 | Arvind.Thakur2@hdfcbank.com |
Rajasthan | Mr. Abhishek Sameria | Abhishek.sameria@hdfcbank.com |
| Telangana | Ms. Ramya Konduparthi | Ramya.Konduparthi@hdfcbank.com |
Uttar Pradesh & Uttaranchal | Mr. Mohammad Ibrahim | Mohammad.Ibrahim@hdfcbank.com |
DO's and Dont's for a terminal
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