Secure Phone Banking


While talking to the Phone Banking officer, never disclose the following

  • 4 digit ATM/IVR PIN
  • OTP
  • NetBanking password
  • CVV (Card Verification Value)


Ensure that no one see you entering you PIN (personal identification number).


Avoid giving verification details to the Phone Banking officer while in public places.


The Phone Banking channel is meant to be used by the account holder only. Do not transfer the line or hand over the phone to any other person after you complete self-authentication.