Secure Usage Guidelines - Mobile Banking

DO’s

1. Always password protect the mobile phone.
2. Always download the mobile banking app from a trusted source and ensure that you are using the official HDFC Bank Mobile Banking App.
3. Choose a strong password to keep your account and data safe.
4. Review your account statements frequently to check for any unauthorized transactions.
5. Change your password and 4 Digit Login Pin regularly.
6. Report a lost or stolen phone immediately to your service provider and law enforcement authorities.
7. Monitor your transactions regularly. Use HDFC Bank's "InstaAlerts" service and bring any fraudulent transaction to the notice of the bank.
8. While exchanging, selling, lending or giving your phone for repairs, please make sure that the Banking App is uninstalled and temporary files, browsing history and cache cleared.
9. Check your account statements periodically to ensure that all entries are correctly captured. In case of any discrepancy, inform the Bank immediately.

DONT’s

1. Never give your PIN or confidential information over the phone or internet. Never share these details with anyone including Bank Staff.
2. Don’t click on links in emails/social networking sites claiming to be from the bank.
3. Don’t transfer funds without due validation of the recipient, as funds once transferred cannot be reversed.
4. Don’t store sensitive information such as credit card details, mobile banking password, and User ID on your phone.
5. Don’t forget to inform the bank of changes in your mobile number to ensure that SMS notifications are not sent to someone else.
6. Never reveal or write down PINs or retain any email or paper communication from the bank with regard to the PIN or password.
7. Be cautious with offers from caller tunes or dial tunes or email attachments from known/unknown sources.
8. Be cautious while using Bluetooth in public places as someone may access your confidential data/information.
9. Be careful about the websites you are browsing, if it does not look authentic, do not download anything from it.
10. Do not leave your smartphone unattended.
11. Do not share confidential information via SMS/WhatsApp or any other means.
12. Do not use a public or unsecured Wi-Fi to login or transact with your banking app.
13. Do not force close the MB App during an active session. Logout and then close the app.