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Welcome!
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✕
- Home
- PAY Cards, Bill Pay
- Money Transfer
- To Other Account
- To Own Account
- UPI (Instant Mobile Money Transfer)
- IMPS (Immediate Payment 24 * 7)
- RTGS (Available 24 * 7)
- NEFT (Available 24 * 7)
- RemitNow Foreign Outward Remittance
- Remittance (International Money Transfers )
- Religious Offering's & Donation
- Forex Services for students
- Pay your overseas education fees with Flywire
- ESOP Remittances
- Visa CardPay
- Cards
- Bill Payments
- Recharge
- Payment Solutions
- Money Transfer
- SAVE Accounts, Deposits
- INVEST Bonds, Mutual Funds
- BORROW Loans, EMI
- INSURE Cover, Protect
- OFFERS Offers, Discounts
- My Mailbox
- My Profile
- Home
- PAY Cards, Bill Pay
- Money Transfer
- To Other Account
- To Own Account
- UPI (Instant Mobile Money Transfer)
- IMPS (Immediate Payment 24 * 7)
- RTGS (Available 24 * 7)
- NEFT (Available 24 * 7)
- RemitNow Foreign Outward Remittance
- Remittance (International Money Transfers )
- Religious Offering's & Donation
- Forex Services for students
- Pay your overseas education fees with Flywire
- ESOP Remittances
- Visa CardPay
- SAVE Accounts, Deposits
- INVEST Bonds, Mutual Funds
- BORROW Loans, EMI
- INSURE Cover, Protect
- OFFERS Offers, Discounts
- My Mailbox
- My Profile
- Personal
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- content/bbp/repositories/723fb80a-2dde-42a3-9793-7ae1be57c87f?path=/Menu Icons/accounts.svgAccounts
- ThisPageDoesNotContainIconSalary Account
- Regular Salary Account
- ThisPageDoesNotCntainIconZero Liability on fraudulent Point of Sale usage on lost and stolen cards
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Zero Liability on fraudulent Point of Sale usage on lost and stolen cards
- Cardholder will receive the credit, with a hold marked for the disputed amount within 5 days of the submission of the required documents, ie,
- FIR
- Dispute letter
- Indemnity letter
- Passport copies in case of international transaction dispute
- Zero liability insurance is applicable for point-of sale(POS) transactions which are not authenticated using ATM PIN and not for ATM/online Debit Card/Netsafe transactions
- The liability per card is restricted to a maximum of Rs. 4 lakh per card.(Except RuPay PMJDY Debit Card)
- The liability per card for Platinum Debit Card is restricted to a maximum of Rs. 5 lakh per card.(This cover is applicable only for HNW/ Managed Customers)
- The liability per card for Business Debit Card is restricted to a maximum of Rs. 5 lakh per card.
- For Claims under Zero Liability to be accepted & processed, the cardholder should have carried out at least 1 purchase transaction using the Debit Card, within 90 days prior to the date of the disputed purchase transaction.
- The findings of the Bank's investigation will be final and binding on the customer.
- Cardholder cannot close the account till the hold funds for the said amount is released.
- In case it is an unsigned card, Zero Liability will not be applicable; the cardholder will be liable for the transaction.
- The Zero Liability offering is valid for all Point of Sale transactions which are not authenticated using ATM PIN carried out and reported after August 29, 2005.
- The Point of Sale transaction under dispute can be for a maximum of 90 days prior to the date of reporting of the loss of Debit Card to the Bank.
- The case would be processed subject to the receipt of all required documents within 21 days of reporting of loss by the customer.
- All necessary documents to be provided within 21 days of reporting of loss.
- The Cardholder has not shown any delay or negligence in reporting the loss of the Card to the bank.