FAQ

​​​​​​​1. What is a Digital Certificate?

Digital Certificate is an electronic certificate that establishes your Identity.

Digital Certificate is one of the strongest authentication mechanisms available today, as it is highly inimitable. It provides non-repudiation with tamper-evident seals, important for legal situations and has legal sanction.

Digital Certificates are issued by authorized and well-defined facilities known as “Certifying Authorities” (C.A.), which can also to revoke, cancel or renew the certificates.

In India, the regulations and guidelines mandate that Digital Certificates issued by CA be in crypto tokens for reasons of security.

In India, Digital Certificate is used for Filing Income Tax Returns for Non-Individual entities, Submitting e-tenders, Filing of MCA21 (Ministry of Company Affairs), and Agent Logins for IRCTC, amongst other applications.

2. Why do I need a Digital Certificate for Funds Transfer through HDFC Bank NetBanking?

RBI has recommended use of Digital Certificate for high value online transactions, to ensure authenticity of these transactions.

Accordingly, we have incorporated the Digital Certificate authentication for Fund Transfer transactions above Rs. 10 Lacs.

3. When do I need Digital Certificate for Funds Transfer through HDFC Bank NetBanking?

Effective 1st December 2015, you will require a Digital Certificate for Funds Transfers above Rs. 10 Lac done through NetBanking (this include NEFT, RTGS, and Third Party Funds Transfer within HDFC Bank).

Digital Certificate is not needed for transactions below Rs. 10 Lac.

4. How to get a Digital Certificate?

There are 3 commercial Certifying Authorities (CAs) in the country that issue digital certificates to the public:

• Safescrypt (Sify) : https://www.safescrypt.com/drupal/
• nCode Solutions : https://www.ncodesolutions.com/
• eMudhra : http://emudhradigital.com/allproducts.php

The CAs have a portal where the information is available on how to get a digital certificate. The CAs also have a list of Registration Authorities whom the customer can approach to get a Digital Certificate.

Based on the Class of certificate, the customer has to apply and submit the application form along with credential documents and payment.

5. How to Register the Digital Certificate on NetBanking?

To register your Digital Certificate on NetBanking, you need to have a valid Digital Certificate, as a pre-requisite.

To register your Digital Certificate, please use the option of “Register digital Certificate” that will be provided in the “Request” section of “Funds Transfer” tab.

If you have a Debit Card from HDFC Bank, you can register your Digital Certificate online.

Otherwise, you can click here to get the Digital Certificate Registration form. This form needs to be signed and submitted to your nearest HDFC Bank branch. This form will be processed within 4 working days. Once the form is updated, you can now register your Digital Certificate on NetBanking, using SMS OTP.

6. Can I continue to use Funds Transfer above Rs. 10 Lac, without Digital Certificate?

No. Effective 1^st December, Digital Certificate is mandatory to transfer funds above Rs. 10 Lacs.

7. Can I register someone else’s Digital Certificate in my NetBanking?

Registering another person’s Digital Certificate is illegal and not permitted.

8. What if my Digital Certificate expires, or I need to Register a new Digital Certificate?

If required, you can register a new Digital Certificate. The earlier certificate will be overwritten, and the new Certificate will be registered.

9. What are the Operating System and Browser requirements for using a Digital Certificate?

Digital Certificate is only supported on Windows operating system

Digital Certificate works on the following Browsers:

• Mozilla Firefox (version 22.0 and above)
• Google Chrome (version 20.0 to 45.0)
• Internet Explorer (version 6.0 to 11.0)
• Safari (version 4.0, 5.0)- Windows OS does not support Safari versions above 5.1.7

10. Which classes of Digital Certificate are permissible for HDFC Bank NetBanking?

Class 2 & 3 Digital certificates can be used on NetBanking.