How to Deactivate FASTag Account?

How to Deactivate FASTag Account?

16 October, 2023

While bidding farewell to your four-wheeled companion can be an experience driven by mixed emotions, some practicalities must be addressed with this transition. One such consideration is deactivating your FASTag account linked with the car. Whether you are selling your car, upgrading to a new one or scrapping it, deactivating your FASTag is essential. Here’s how you can deactivate your FASTag account.

What are the reasons to deactivate FASTag?

FASTag has redefined the toll payment experience, offering greater convenience and reduced wait time when driving on highways. However, there may come a time when you need to cancel your FASTag for distinct reasons. Here are some common reasons why you might need to deactivate your FASTag:

  • Vehicle sale or transfer

    If you have sold your vehicle or transferred its ownership, you will need to deactivate the existing FASTag linked to that vehicle. Deactivation of FASTag ensures that the new owner can easily associate a new FASTag with the vehicle and also prevents the new owner to use your prepaid account.

  • Damaged or lost FASTag

    In the unfortunate event of your FASTag being damaged or lost, deactivating your FASTag is imperative to prevent unauthorised usage and potential toll penalties.

  • Vehicle scrapping

    When you are scrapping your vehicle that is old and beyond repair, deactivate your FASTag to avoid complications in future. As your FASTag could be misused on another car, resulting in you having to pay the toll and facing potential toll penalties.

How to deactivate FASTag?

To deactivate your HDFC Bank FASTag, follow these steps below:

Step 1: Contact HDFC Bank customer support

Reach out to our dedicated FASTag customer service through any of the following channels:

  • Phone Support: Call us at 1800-120-1243 or the helpline number 1033 to raise your request.

  • Email support: You can write to us at

  • FASTag customer portal: Alternatively, you can raise a FASTag deactivation request by visiting our FASTag portal.

Step 2: Provide the necessary information

When you connect with the customer support executive, be ready to provide essential information related to your FASTag and the linked account:

  • FASTag account details: Share your FASTag account number or the registered mobile number.

  • Vehicle information: Provide the details of your vehicle such as registration number, make and model and vehicle class.

  • Reason for deactivation: Clearly state the reason for deactivating your FASTag, whether it is due to selling your vehicle or any other reason you may have.

Step 3: Confirmation and closure

Upon successfully completing the deactivation process, you will receive a confirmation message from HDFC Bank. It will state that your FASTag is deactivated, and you will no longer be able to use it for toll payments.

How to deactivate FASTag online

You can deactivate your FASTag online through our FASTag customer portal. Here’s how:

  1. Visit

  2. Login using your credentials.

  3. Navigate to the ‘Service Request’ option available in the sidebar.

  4. Select the ‘Generate Service Request’ option under the ‘Service Request’ menu.

  5. Choose ‘Request type’ as ‘Closure Request’ to deactivate your FASTag account with HDFC Bank.

Why is it necessary to deactivate your FASTag before selling your vehicle?

As long as your FASTag sticker is in a not damaged, toll will be deducted from the linked amount when the car passes through the toll booth, regardless of who the driver is. The following are reasons why you must deactivate your FASTag when you are selling your vehicle:

  • Preventing unauthorised usage

    A deactivated FASTag ensures that the new owner cannot use the tag linked to your account for their toll payment. As unauthorised usage can result in unexpected toll charges on your account.

  • Smooth transition

    Deactivating FASTag ensures that the new owner can associate their own FASTag with the vehicle without facing any problems.

  • Avoid potential toll violations

    If the new owner fails to use their own FASTag to make toll payments, toll violations may occur on the vehicle still associated with your FASTag. Therefore, as the registered owner of the vehicle, you could be held responsible for these violations.

Apply for a new HDFC Bank FAStag

After selling or scrapping your old vehicle, it is time to upgrade to a new vehicle. And a new vehicle requires a new FASTag to enable convenient journeys on highways. Apply for a new HDFC Bank FASTag for smoother travels and enjoy the benefits and rewards from HDFC Bank.

Follow the steps to apply for a new HDFC Bank FASTag for your brand-new vehicle:

  1. Confirm with your nearest HDFC Bank branch to get an Over Counter (OTC) FASTag facility. OR

  2. Visit and apply for a new FASTag.

  3. Provide the required information, complete the OTP (One Time Password) validation process, and make payment.

Your new HDFC Bank FASTag will be delivered to your house in no time.

Wrapping up

Deactivating your FASTag account ensures a seamless and hassle-free experience for both you and the buyer. It helps to avoid toll payment disputes, protects your personal and financial information, and ensures compliance with regulatory requirements. By deactivating your FASTag you can save yourself from unwanted problems and complications after selling your car.

​​​​​​​*Terms and conditions apply. The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. Any information or charges mentioned above are subjected to change. Please connect with the HDFC Bank team to know the latest information.

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