Merchants

Merchants


Now you can raise requests pertaining to your POS terminal or Payment gateway by calling on a Single Number or mailing us at merchantsupport@hdfcbank.com

Please keep your Terminal Identification Number (TID number) ready to access your account.

Phone numbers and email addresses mentioned here are the only Customer Care numbers of HDFC Bank Merchant Services, which you should use. Please do not use any other since it may put you at risk of fraud.

HDFC Bank Merchant Services customer care is available 24 hours on all days including Sundays and Holidays. Just call the customer care number in your Location.

For Gujarat / Karnataka / Chennai / Delhi & NCR / Telangana / West Bengal / Mumbai / Maharashtra / North East dial (STD) 60017000

For Punjab , Haryana,  J&K / Coimbatore/ Kerala / Goa / Rajasthan / Andhra Pradesh/ Bihar & Jharkhand / Madhya Pradesh & Chhattisgarh / Uttar Pradesh & Uttaranchal / Odisha /  dial  (STD) 6001700​​​​​​​

Please refer the below table for more details.  

Level 1 Support

Level 1 Support

Level 1 Support
RegionHelpdesk No
Andhra Pradesh0891-6001700
Bihar0657-6001700
Chennai044-60017000
Coimbatore0422-6001700
Delhi & NCR011-60017000
Goa0832-6001700
Gujarat079-60017000
Jharkhand0657-6001700
Karnataka080-60017000
Kerala0484-6001700
Kolkata033-60017000
Madhya Pradesh & Chattisgarh0731-6001700
Maharashtra020-60017000
Mumbai022-60017000
North East033-60017000
Odisha0674-6001700
Punjab , Haryana, J&K0172-6001700
Rajasthan0141-6001700
Telangana040-60017000
Uttar Pradesh & Uttaranchal0562-6001700


LEVEL 2 SUPPORT

Level 2 Support
RegionService Manager Email IDHelpdesk Manager Name
Andhra PradeshGopi.molli@hdfcbank.comMr. Gopi Moli
BiharsudipK.roy@hdfcbank.comMr.Sudip Roy
Chennaisanthosh.dhanasekar@hdfcbank.com / 
shankar.chakkaravarthy@hdfcbank.com
Mr. Santhosh Dhanasekar/ Mr Shankar Chakkaravarthy
Coimbatoresanthosh.dhanasekar@hdfcbank.com / 
shankar.chakkaravarthy@hdfcbank.com
Mr. Santhosh Dhanasekar/ Mr Shankar Chakkaravarthy
Delhi & NCRsonali.kumar1@hdfcbank.comSonali Kumar
Goasmitar.naik@hdfcbank.comMs. Smita R Naik
Gujaratjalpa.ajmeri@hdfcbank.comMrs. Jalpa Ajmeri
vini.yeole@hdfcbank.comMrs. Vini Yeole
JharkhandsudipK.roy@hdfcbank.comMr.Sudip Roy
Karnatakamadhusudana.s@hdfcbank.comMr.Madhu Sudana
Keralavinukurian.abraham@hdfcbank.comMr. Vinu Kurian Abraham
West BengalsudipK.roy@hdfcbank.comMr.Sudip Roy
Madhya Pradesh & ChattisgarhSrushti.Palande@hdfcbank.comMs. Srushti Palande
Maharashtra

poorva.sardesai@hdfcbank.com

Ms. Poorva Sardesai /
viral.patel5@hdfcbank.comMs. Viral Patel
Mumbaisanchi.vijan@hdfcbank.comMs. Sanchi vijan
North Eastpuspa.samal@hdfcbank.comMs. Puspa Rani Samal
Odishapuspa.samal@hdfcbank.comMs. Puspa Rani Samal
Punjabsunny.kumar13@hdfcbank.comMr. Sunny Kumar
Rajasthanabhishek.sameria@hdfcbank.comMr. Abhishek Sameria
Telanganapadmavathi.gujula@hdfcbank.comMs. Padmavathi Gujula
Uttar Pradesh & Uttaranchalvishnu.sharma9@hdfcbank.com
Mr. Vishnu Sharma