Investor's Grievances Contacts & Escalation Matrix

Primary contact

Datamatics Business Solutions Limited is the Bank’s Registrar and Share Transfer Agent (“RTA”) for handling all matters relating to its shares (both in physical as well as demat mode). All matters relating to the securities of the Company such as transfer, transmission, dematerialization, receipt of dividend etc. and related queries may be addressed to RTA, as under.

Darshana Champanekar
Datamatics Business Solutions Limited
Address: Plot No. A 16 & 17 Part B Crosslane, MIDC, Andheri East, Mumbai 400093
Contact No: 022-66712199
Email ID: darshana_champanekar@datamaticsbpm.com
Website: www.datamaticsbpm.com

Escalation level 1

Manisha Parkar
Datamatics Business Solutions Limited
Address: Plot No. A 16 & 17 Part B Crosslane, MIDC, Andheri East, Mumbai 400093
Contact No: 022-66712167
Email ID: manisha.parkar@datamaticsbpm.com
Website: www.datamaticsbpm.com

Sunny Abraham
Datamatics Business Solutions Limited
Address: Plot No. A 16 & 17 Part B Crosslane, MIDC, Andheri East, Mumbai 400093
Contact No: 022-66712196
Email ID: sunny.abraham@datamaticsbpm.com
Website: www.datamaticsbpm.com

Escalation level 2

For the convenience of investors, complaints from investors are also accepted at the Bank's office at 4th Floor, HDFC House, H T Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai - 400 020. 

In case a query or grievance remains unresolved post correspondence with the RTA, the investors may contact the Bank, as per details mentioned below.

Mr. Ajay Agarwal 
Company Secretary
Group Head- Secretarial & Group Oversight
Telephone: +91 (22) 66316000
Email: shareholder.grievances@hdfcbank.com 

Escalation level 3

Mr. V. Srinivasa Rangan 
Executive Director
Telephone: +91 (22) 66316000
Email: shareholder.escalation@hdfcbank.com
 

Escalation level 4

In case a complaint is still not redressed to the investor's satisfaction, the investor may approach the Securities and Exchange Board of India and file their grievance through “SCORES”, the centralized online system for lodging and tracking complaints. SCORES facility can be accessed at https://scores.sebi.gov.in/.

Online Dispute Resolution Mechanism:

At any point of time if a grievance is not redressed satisfactorily, investors can register their complaint on the Online Dispute Resolution Portal with respect to any disputes in the Indian Securities Market (against company, registrar and share transfer agents, depository participants, stock brokers, etc.). Further details in this regard can be read here.

The investor grievance redressal mechanism for an investor to seek redressal of grievances is as explained below: