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Depositors having any complaint / grievance
with regard to services rendered by the bank have a right to approach the
authority designated by the bank for handling customer complaint / grievances.
The details of the internal set up for redressal of complaints / grievances
will be displayed in the branch premises. The branch officials shall provide
all required information regarding procedure for lodging the complaint.
In case the depositor does not get response from the bank within one month
from date of complaint or he is not satisfied with the response received
from the bank, he has a right to approach the Banking Ombudsman appointed
by the Reserve Bank of India.
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