Customer Centre

Welcome to the HDFC Bank Customer Centre. If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way to answer your queries. Most of the commonly asked questions can be found here. This will save you the trouble of emailing or calling us. If, however, you still have a query, please feel free to contact us.

At HDFC Bank, ensuring that valued customers like you are completely satisfied with our service is of utmost importance. If in case, your query remains unanswered even after going through our comprehensive FAQs, or you would like to provide feedback or you have a complaint, you could contact us in the following ways:

Step

Level First

Queries / Feedback / Complaints

You can reach us for any query/complaint through any of our access channels mentioned below:

You will receive a response within 10 working days.

Step

Level Second

Grievance Redressal

If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:

You will receive a response within 10 working days.*

* Applicable when level wise escalation is followed.

Step

Level Third

Principal Nodal Officer

If the resolution provided at Step 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:

You will receive a response within 10 working days.*

* Applicable when level wise escalation is followed.

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