Customer Centre
Welcome to the HDFC Bank Customer Centre. If you are an existing HDFC Bank customer seeking information or wanting to get in touch with us, find all the relevant information on this page.
At HDFC Bank nothing is more important to us, than to ensure workthat valued customers like you are completely satisfied with our service. To ensure that your queries, feedback or complaints about our products or services are ALWAYS addressed, we have three levels of contact
Step
Queries / Feedback / complaints
You can reach us for any query/complaint through any of our access channels mentioned below:
- Call us:
- On-line Submission
- Visit us
- Write to us
Are you a shareholder / Investor? View investor contacts
You will receive a response within 10 working days.
Step
Grievance Redressal
If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:
You will receive a response within 10 working days.*
* Applicable when level wise escalation is followed.
Step
Principal Nodal Officer
If the resolution provided at Step 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:
You will receive a response within 10 working days.*
* Applicable when level wise escalation is followed.
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