First hand assistance of technical problem over phone

In the event the customer’s motor vehicle is immobilized due to a breakdown, EURO ASSIST INDIA will assist the customer over the phone and try to resolve the problem then and there.

Vehicle is immobilised whether at home or on the road

ROAD SIDE ASSISTANCE service will be provided in all the situations whether the vehicle is at home or on road.

Vehicle Transfer to nearest dealership for mechanical, electrical or accidental breakdown

In the event that the user’s vehicle breaks down due to mechanical, electrical fault or due to an accident which cannot be repaired on the spot and becomes immobilized, EURO ASSIST INDIA will assist in making arrangement for the vehicle to be towed to the nearest preferred garage. Customer will bear the cost of towing till the nearest authorized dealership

Battery Jumpstart

In the event that the user’s vehicle is immobilized due to a rundown battery, EURO ASSIST INDIA will assist the User by organizing for a technician to start the motor-vehicle by the appropriate means. Customer will bear labour and conveyance costs. If the run down battery has to be replaced with a new battery, the cost of such battery replacement and any costs to obtain the battery will be borne by the User

Key problems : Locked Keys, Lost Keys or Broken Vehicle key

If the keys of the vehicle is broken, lost, or misplaced, EURO ASSIST INDIA (upon the request of the client) will arrange for the forwarding of another set from his/her place of residence or office by courier to the location of the vehicle after receiving the requisite authorizations from the Customer with regards to the person designated to hand over the same to EURO ASSIST INDIA. The Customer may be requested to submit an identity proof at the time of delivery of the keys and all the cost will be borne by the customer

Tyre problems : Puncture bolts or valve related issues & assistance in tyre replacement

In the event covered vehicle is immobilized due to a flat tyre, EURO ASSIST INDIA will assist the Customer by organizing for a vehicle technician to get the tyre puncture to be fixed. Customer will bear the labour cost and round trip conveyance costs of the service provider. The cost of puncture will be borne by the User

Fuel Problems : Out of Fuel, Incorrect Fuel or contaminated fuel up to 5 litres free

In the event that a vehicle runs out of fuel and is immobilized while on a trip, EURO ASSIST INDIA will assist the User by organizing for a vehicle technician to supply emergency fuel (up to 5 Litres) at the location of the breakdown. The cost of fuel and labour will be borne by the User. This service is limited to coverage radius only.

Local Taxi Benefit - 50 KMS

In the event the Customer’s vehicle is immobilized due to a breakdown within city limits, EURO ASSIST INDIA will assist the Customer by arranging for alternate mode of transport (Taxi) to continue the journey or return to Customer’ home within the radius of 50 KMs.

Replacement Vehicle : Arrangement for onward journey back to registered address by most suitable means ( for 200 KMS ) - Excluding Accident cases

In the event the Customer’s vehicle is immobilized due to a breakdown while travelling outside home city, EURO ASSIST INDIA will assist the Customer by referring for alternate mode of transport (Taxi) to continue the journey or return to the Customer’ home town all the cost need to be borne by the customer

Suitable Hotel Accommodation ( In case of Outstation breakdown and repair time is more than 72 hours ) for 1 night only - Excluding Accident Cases

In the event the Customer’s vehicle is immobilized due to a breakdown, while travelling outside home city, EURO ASSIST INDIA will assist the Customer by doing arrangement for Hotel accommodation

Repatriation of Vehicle

If your Vehicle is immobilized due to Accident and repair of the immobilized vehicle takes extended hours for repair or in the case of theft of the vehicle and if the vehicle is repaired or recovered after you have left the place of the incident, then EURO ASSIST INDIA shall make arrangements to repatriate the repaired or recovered vehicle upto 200 KMS from service to Customers place

Field Team Support

In the event that the user’s vehicle breaks down due to a minor mechanical / electrical fault and immediate repair on the spot is deemed possible, EURO ASSIST INDIA shall assist User by arranging for a Vehicle technician to reach the breakdown location. Customer will bear labour cost and conveyance costs. The cost of Material & Spare Parts if required to repair the vehicle on the spot and any other incidental conveyance to obtain such material & spare parts will be borne by the user. This service will be provided when the vehicle is not in a position to be driven to the nearest garage.

No Age Restrictions

There won’t be any age restrictions to the vehicles which will be covered in this program

Relay if Urgent Messages.

EURO ASSIST INDIA will relay urgent messages on behalf of the Customer to a designated person of their choice

Medical Advice/ Assistance – Hospital/ Ambulance

If requested EURO ASSIST INDIA will assist the Customer in obtaining access to medical / Legal advice or treatment. EURO ASSIST INDIA’s team will refer the Customer to the nearest appropriate medical centre for treatment. Consultation and treatment fees are the responsibility of the Customer. This service will be on a referral basis and all payments shall be made directly by the Customer to the provider.

Legal Advice/ Assistance

If requested EURO ASSIST INDIA will assist the Customer in obtaining access to medical / Legal advice or treatment. EURO ASSIST INDIA’s team will refer the Customer to the nearest appropriate medical centre for treatment. Consultation and treatment fees are the responsibility of the Customer. This service will be on a referral basis and all payments shall be made directly by the Customer to the provider.

Helpline Numbers.

On the request of ROAD SIDE ASSISTANCE service. Will share the confirmation SMS to customer mobile number for activation of the service and will share Area Service Person contact details and final closure SMS

• Coverage Radius -  Unlimited Kilo meters (KMS)
• First hand assistance of technical problem over the phone-In the event the customer’s motor vehicle is immobilized due to a breakdown, EURO ASSIST INDIA will assist the customer over the phone and try to resolve the problem then and there.
• Vehicle is immobilised whether at home or on the road- ROAD SIDE ASSISTANCE service will be provided in all the situations whether the vehicle is at home or on road.
• Vehicle Transfer to nearest dealership for mechanical, electrical or accidental breakdown - In the event that the user’s vehicle breaks down due to mechanical, electrical fault or due to an accident which cannot be repaired on the spot and becomes immobilized, EURO ASSIST INDIA will assist in making arrangement for the vehicle to be towed to the nearest preferred garage. Customer will bear the cost of towing till the nearest authorized dealership
• Battery Drain/Jumpstart - In the event that the user’s vehicle is immobilized due to a rundown battery, EURO ASSIST INDIA will assist the User by organizing for a technician to start the motor-vehicle by the appropriate means. Customer will bear labour and conveyance costs. If the run down battery has to be replaced with a new battery, the cost of such battery replacement and any costs to obtain the battery will be borne by the User
• Key problems: Locked Keys, Lost Keys or Broken Vehicle key- If the keys of the vehicle is broken, lost, or misplaced, EURO ASSIST INDIA (upon the request of the client) will arrange for the forwarding of another set from his/her place of residence or office by courier to the location of the vehicle after receiving the requisite authorizations from the Customer with regards to the person designated to hand over the same to EURO ASSIST INDIA. The Customer may be requested to submit an identity proof at the time of delivery of the keys and all the cost will be borne by the customer
• Tyre problems: Puncture bolts or valve related issues & assistance in tyre replacement- In the event covered vehicle is immobilized due to a flat tyre, EURO ASSIST INDIA will assist the Customer by organizing for a vehicle technician to get the tyre puncture to be fixed. Customer will bear the labour cost and round trip conveyance costs of the service provider. The cost of puncture will be borne by the User
• Fuel Problems : Out of Fuel, Incorrect Fuel or contaminated fuel, up to 5 litres free ( Petrol only )- In the event that a vehicle runs out of fuel and is immobilized while on a trip, EURO ASSIST INDIA will assist the User by organizing for a vehicle technician to supply emergency fuel (up to 5 Litres) at the location of the breakdown.

  The cost of fuel and labour will be borne by the User. This service is limited to coverage radius only.

• Cost of Fuel ( Petrol only ) – Will be borne by the customer
• Local Taxi Benefit - 50 Kms - In the event the Customer’s vehicle is immobilized due to a breakdown within city limits, EURO ASSIST INDIA will assist the Customer by arranging for alternate mode of transport (Taxi) to continue the journey or return to Customer’ home within the radius of 50 KMs.
• Replacement Vehicle : Arrangement for onward journey back to registered address by most suitable means  - Excluding Accident cases - In the event the Customer’s vehicle is immobilized due to a breakdown while travelling outside home city, EURO ASSIST INDIA will assist the Customer by referring for alternate mode of transport (Taxi) to continue the journey or return to the Customer’ home town all the cost need to be borne by the customer
• Suitable Hotel Accommodation ( In case of Outstation breakdown and repair time is more than 72 hours ) for 1 night only - Excluding Accident Cases - In the event the Customer’s vehicle is immobilized due to a breakdown, while travelling outside home city, EURO ASSIST INDIA will assist the Customer by doing arrangement for Hotel accommodation
• Repatriation of Vehicle ( for 200 Kms ) -   If your Vehicle is immobilized due to Accident and repair of the immobilized vehicle takes extended hours for repair or in the case of theft of the vehicle and if the vehicle is repaired or recovered after you have left the place of the incident, then EURO ASSIST INDIA shall make arrangements to repatriate the repaired or recovered vehicle upto 200 KMS from service to Customers place
• Field Team Support - In the event that the user’s vehicle breaks down due to a minor mechanical / electrical fault and immediate repair on the spot is deemed possible, EURO ASSIST INDIA shall assist User by arranging for a Vehicle technician to reach the breakdown location. Customer will bear labour cost and conveyance costs. The cost of Material & Spare Parts if required to repair the vehicle on the spot and any other incidental conveyance to obtain such material & spare parts will be borne by the user. This service will be provided when the vehicle is not in a position to be driven to the nearest garage.
• No Age Restrictions – There won’t be any age restrictions to the vehicles which will be covered in this program
• Relay if Urgent Messages- EURO ASSIST INDIA will relay urgent messages on behalf of the Customer to a designated person of their choice
• Medical/ Legal Referral – If requested EURO ASSIST INDIA will assist the Customer in obtaining access to medical / Legal advice or treatment. EURO ASSIST INDIA’s team will refer the Customer to the nearest appropriate medical centre for treatment. Consultation and treatment fees are the responsibility of the Customer. This service will be on a referral basis and all payments shall be made directly by the Customer to the provider.
• SMS Service – On the request of ROAD SIDE ASSISTANCE service. Will share the confirmation SMS to customer mobile number for activation of the service and will share Area Service Person contact details and final closure SMS