Buy & Recharge FASTag Online

 

Frequently Asked Questions

What is FASTag?
FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement.

What are the benefits of using FASTag?

  1. Ease of payment – No need to carry cash for the toll transactions, saves time
  2. Online Recharge – Tag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking
  3. SMS & Email alerts for toll transactions, low balance, etc.
  4. Online Portal for customers
  5. Validity of 5 Years
  6. You can avail a Cashback of 7.5% on all National Toll payments using FASTag*
  7. Emergency road side assistance for your fleet drivers
  8. Accidental death cover of Rs. 1,00,000 to all your on-duty drivers while driving the vehicles **
      *Cashback for next three years
    • For FY 2017-18 - 7.5%
    • For FY 2018-19 - 5%
    • For FY 2019-20 - 2.5%
    • Cash back communication received from IHMCL/ NHAI and it is subject to change from time to time.

      ** For Corporate Customers Only

Which are the roads where the tag can be used?
FASTag is presently operational at 360+ toll plazas across national highways. More toll plazas will be brought under the FASTag program in the future. You may see the list of plazas in the 'Toll Plazas' section.
What are the charges for FASTag?
FASTag has a onetime Fee of Rs. 200 including GST. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for details.
How can I buy FASTag?
You may visit any of the Point of Sale (POS) locations at Toll Plazas / HDFC Bank Sales offices to get your tag account created. You may call our customer care @ 1800 120 1243 to know more details.

You will need to carry original as well as copy of your KYC document along with your vehicle at the POS / Sales office location.

What are the documents needed to apply for FASTag?
You will need to carry original as well as copy of your KYC document

You need to submit the following documents along with the application for FASTag:

  1. Registration Certificate (RC) of the vehicle.
  2. Passport size photograph of the vehicle owner
  3. KYC documents as per the category of the vehicle owner:

Individual

  • ID proof and Address proof from the list mentioned, and 1 passport size photograph
  • Driving License PAN Card Passport Voter ID Card Aadhar Card (with address)
  • A valid driving license would be sufficient for Address & ID proof.

Corporate

  • Public Ltd./ Private Ltd./ Partnership Proprietorship
  • Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
  • PAN Card of the corporate Address Proof of the Proprietor
  • Photo ID of signing authority Shop Act or other Firm Proof
  • List of Directors with addresses/Name and addresses of Partners

Our representative will provide you an application form, which you need fill and submit.

All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.

Do I need to use any specific lane at the toll plaza for FASTag?
Yes, you will have to use the lanes demarcated for FASTag.
Can I avail a monthly pass?
The monthly pass facility is specific to each toll plaza. You may call our customer care @ 1800 120 1243 to check the details.
How can I recharge my tag account?
You may recharge your TAG account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. The TAG account can be recharged upto Rs. 1,00,000.00 (Rupees One Lac only)

How do I recharge through HDFC Bank Fastag Portal?

  1. Log into Customer Portal: 'Customer Login', with your username and password
  2. Go to Road User Centre>>Payment and Top Up>> Recharge
  3. Select the Wallet ID to be recharged and mention the respective amounts to be uploaded
  4. Choose payment mode as 'Pay by Online' and click 'Continue'
  5. A new window will open with an option to select your bank
  6. Please select your bank from the list and continue
  7. You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.

For recharge through NEFT/RTGS, please follow the following steps:

  1. Corporates can also get their FASTag Account recharged through NEFT/RTGS payment option
  2. For recharge through NEFT/RTGS, in the payee details, the corporate to Add HDFC Bank’s eTOLL Dummy Account No. and IFSC Code
  3. Post the NEFT/RTGS is initiated, the corporate will share the screenshot of the NEFT/RTGS transfer screenshot along with the Wallet/Account Recharge details
  4. Post sighting the funds, the Central Team will recharge the respective wallets
  5. Convenience fee will be applicable for online recharge through NEFT/RTGS

Note:

  1. Convenience fee will be applicable for online recharge.
  2. Rs. 1,00,000 can be recharged by KYC customers
  3. Do not refresh the browser or press the 'Back' button in the middle of the transaction.
  4. NEFT / RTGS option is available to Corporate only
How do I generate/ reset my username and password?
Once your FASTag account is created, Please log in to the customer portal and register yourself to generate your user id and password.
Click here Login Help for step by step help or you may also call our customer care @ 1800-123-1243 for assistance
Is there any convenience fees?
Convenience fee will be levied to all the HDFC Bank FASTag Customers for executing "Online TAG Recharge" transactions. The rate of convenience fee will be levied based on the type of transactions.

Please find below the details of convenience fee rates for your reference.

  • Credit Card 1.10% of the transaction value
  • Debit Card 1% of the transaction value
  • Net Banking Rs. 8

Plus taxes as per the prevailing applicable rates.

Note: Convenience fee is levied against transaction processing fees

I am interested for availing FASTag. How do I get the FASTag for my vehicle?
You can avail HDFC Bank FASTag just by going online - https://getprepaidcard.hdfcbank.com/fastag/index.aspx

Alternatively, you can call us at our helpline number 1800 120 1243

For more details on FASTag, you may also visit www.HDFCbank.com/FASTAG

Is there any discount / cashback on Toll payments using FASTag?
  • You can avail cashback of 7.5% on all National Toll payments using FASTag in FY 2017-18.
  • There is no capping on Cashback amount*
  • Cashback will be credited in FASTag wallet in the 3rd month of the transaction month, i.e. if the transaction is done in June then cashback will be processed in September.
  • Cashback for next three years*
    • For FY 2017-18 - 7.5%
    • For FY 2018-19 - 5%
    • For FY 2019-20 - 2.5%

Note - Cash back communication received from IHMCL/ NHAI and it is subject to change from time to time.

How would I cross toll plaza, if ETC equipment are not working?
In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.
Is there any minimum value for such recharge / top up?
No, there is no minimum recharge amount for recharge
I have two vehicles, can I use one FASTag for two vehicles?
You will need to take two separate FASTags for the two vehicles
What do I have to do if I lost my RFID Tag? What will happen to the account balance?
You will need to call our customer care number to block your FASTag and ask to initiate refund process.
How would I know that the correct user fee has been deducted from my FASTag account?
You will receive an SMS & Email alert in your registered phone number and email address each time a balance is deducted from your FASTag account.
How would I report an incorrect deduction and how will I get back the same?
You can report an incorrect deduction by calling us at our call center. We will review your request and if found correct, we will revert the incorrect deduction.
How do I block my FASTag account, in case my vehicle is lost?
You can call up our customer care or use portal (Login Help) to block your FASTag account.
I have new vehicle fitted with RFID Tag. How to get it activated?
We are exploring ways to use these tags for ETC , however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering.
Can FASTag be used for passage through toll plazas on the state highways
FASTag can be used on all toll plazas where it has been implemented. You can check the list of Plazas click here
I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?
You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle
Why are the rates different for different vehicle categories?
Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.
Why concessions to local/ frequent users are different?
Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.
Why full user fee (toll) is to be paid although we travel a small length on the project road?
In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only is collected.
What is normal minimum distance between two adjacent Toll Plazas?
As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.
In case of Harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?
In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza.
Why the user fee (toll) rate is different at 2 Toll Plazas?
User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.
If I am an existing current account holder and have a requirement for few tags for my commercial vehicles, do I need to submit the KYC documents ?
In all probability you may not have to submit the KYC documents, however it is best to check with your Relationship Manager for more information
Do I need to individually recharge all my vehicles as I am into fleet business and have many vehicles
One wallet can have multiple vehicles hence corporate needs to load only one wallet through online and all vehicles under one wallet can use the balance
What is Turn Around Time for critical activities ?
Activity Turn Around Time
Affixing FasTag on your vehicle Metro cities – 7 working days 
Non Metro cities – 15 working days
Transaction update on portal Within 72 hours
Recharge Through -Debit / Credit Card, Netbanking Instant
Recharge through - NEFT / RTGS 1 working day
Tag Closure/ Suspension 1 working day
Wallet Closure and Refund 7 working days
Emergency Road Side Assistance • 80% cases within city limits, customer will be attended within 90 minutes.
• 80% cases outside city limits and on national highways, customer will be attended within 180 minutes.
• 80% cases outside city limits and on hiily areas, customer will be attended within 300 minutes.
In case of any rejection / delay - with whom I can touch base with?
You can either contact your HDFC Bank Relationship Manager or call our toll free number
Can I use cash to recharge my wallet?
Yes, Please refer the POS list to recharge tag by paying cash- link
How to get residual balance from the card to account?
There is no provision to get the card balance transferred to any linked Bank account however if you choose the close the FASTag account then a DD / Cheque will be issued to the customer within 7 business days
Can I transfer balance from one FASTag wallet to another?
Wallet to wallet transfer is not allowed.
Can I get another FASTag reissued?
Yes, please contact toll free number.
Do I need to pay charges for FASTag getting reissued?
Yes, reissuance fees is Rs. 200 ( Inclusive of taxes)
How I can Hotlist the card ?
You can either contact the toll free number or place online request, visit - www.hdfcbank.com/fastag
What is the meaning of Blacklisted FASTag?
Tag can be blacklisted for various reasons such any government authority can send us the request or wallet has gone in to negative balance. Once the account is recharged with sufficient balance tag will move in to active list however the tags which has been blacklisted due to govt authority request will become active only if we get a request from them
Post I reload the card, will it become active automatically or I need to call somebody?
Yes, if the tag was blacklisted due to low balance then after reload tag will become active automatically
Do I get any interest on Security deposit?
No, there is no interest given on any balance customer keeps in Wallet ( Balance or Security deposit)
Security deposit in at wallet level or tag level? The security deposit will reside on tag or it will remain in wallet?
Security deposit is for each tag and it is not the part of your wallet balance
Can I get refund of my balance if I close my account
Refund is given to only KYC customers, so if you have not submitted all your KYC documents then please do so to enjoy all the benefits
In case , I have not received cash back or I have queries on cash back - whom should I can call / write?
You can either call the toll free number or raise it through portal
For a corporates - how many staff can get access of corporate portal
Each corporate will have one login credentials
In corporate service portal - As a admin , I will have what options?
Recharge, statement of account, raise service request, edit profile, change password and many more
Can I generate bulk statements for all RFID purchased by me.
Statement is generated for a wallet regardless of count of tags under a wallet
Will RFID purchased by me , will automatically get reflected under my login ID or do I need to register each RFID?
Any Tag issued and activated to wallet will become a part of your login ID, no need to manually add it or register it
What are the benefits of Emergency roadside assistance service, terms and condition and charged?
For more information on Emergency roadside assistance service please click here - RSA link
What will be the turn around time to get the emergency service?
Within 90 minutes Emergency Service will be available in most part of the country, for detailed information refer the link - click here.
Can you please confirm the timing of Point of Sales
Point of sale is operational between 9:30 AM to 6:30 PM
Will balance be available in Wallet or individual tag?
Balance will always be available in wallet
Can I transfer security deposit electronically ?
Customer can only do recharge to increase the wallet balance, other than that there is no wallet to wallet transfer or surrender / cash out option.
Is it possible to transfer my FASTag from existing bank to HDFC Bank?
It is not possible to transfer the FASTag sticker and wallet balance from one bank to another. Each FASTag is linked to a specific issuer bank, and wallet balances are associated with the respective accounts. If you change banks, you need to close your existing FASTag account and get a new FASTag from HDFC Bank.
How to get HDFC Bank FASTag?
You can avail HDFC Bank FASTag just by applying online. Please visit the link: https://apply.hdfcbank.com/digital/fastag
Or You can check with your nearest HDFC Bank branch for availing Over the Counter (OTC) FASTag facility.
Can I buy the HDFC Bank FASTag even if I don’t have a savings/current account with HDFC Bank?
You can buy an HDFC Bank NETC FASTag even if you don’t have any savings/current account by visiting https://apply.hdfcbank.com/digital/fastag
Why do I have to pay for security deposit?
Security deposit is used to pay any outstanding toll charges in case of insufficient funds in your FASTag wallet.
Do I get any interest on the wallet balance & security deposit?
No, there is no interest given on any balance/security deposit in the FASTag wallet.
Does the security deposit remain on the tag or in the wallet?
The security deposit you pay will be applicable for each tag and won’t be a part of your wallet balance.
I have a requirement for a few tags for my commercial vehicles. Can I apply online?
You may apply for FASTag online only for vehicles under Vehicle Class 4 (passenger cars) and Vehicle Class 20 (Small Pick-up trucks like Tata Ace/ Maruti Carry/ Mahindra Maximo, etc). Contact your nearest HDFC Bank branch for FASTag on heavy vehicles like Trucks, Buses, Earth Moving vehicles, Cranes, etc.
Is it possible to transfer my FASTag from existing bank to HDFC Bank?

It is not possible to transfer the FASTag sticker and wallet balance from one bank to another. Each FASTag is linked to a specific issuer bank, and wallet balances are associated with the respective accounts. If you change banks, you need to close your existing FASTag account and get a new FASTag from HDFC Bank.

I have a Paytm FASTag for my vehicle. Will it be mapped to HDFC Bank FASTag system?

No, it will not get mapped to HDFC Bank FASTag system. You must close the Paytm issued tag by raising closure request with Paytm Payment Bank Team.

How do I get a new HDFC Bank FASTag?

You can avail HDFC Bank FASTag just by applying online. Please visit the link: https://apply.hdfcbank.com/digital/fastag OR you can check with your nearest HDFC Bank branch for availing Over the Counter (OTC) FASTag facility. 

Can I buy the HDFC Bank FASTag even if I don’t have a savings/current account with HDFC Bank?

You can buy an HDFC Bank NETC FASTag even if you don’t have any savings/current account by visiting the link: https://apply.hdfcbank.com/digital/fastag  

Why do I have to pay for security deposit?

Security deposit is used to pay any outstanding toll charges in case of insufficient funds in your FASTag wallet.

Do I get any interest on the wallet balance & security deposit?

No, there is no interest given on any balance/security deposit in the FASTag wallet. 

Does the security deposit remain on the tag or in the wallet?

The security deposit you pay will be applicable for each tag and won’t be a part of your wallet balance. 

When will I get my FASTag once successfully applied for HDFC Bank FASTag?

Your FASTag will be dispatched by T+2 and Delivered by T+4. 

How to check FASTag dispatch status?

You can click here to check your FASTag dispatch status using FASTag Application No / Mobile No / Vehicle Registration No. 

I have a requirement for a few tags for my commercial vehicles. Can I apply online?

You can apply for FASTag online only for vehicles under Vehicle Class 4 (passenger cars) and Vehicle Class 20 (Small Pick-up trucks like Tata Ace/ Maruti Carry/ Mahindra Maximo, etc). Contact your nearest HDFC Bank branch for FASTag on heavy vehicles like Trucks, Buses, Earth Moving vehicles, Cranes, etc. 

For more details, please click here