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FAQs


Last Modified On 20/03/2024



1. What is the essence of the FoodPlus Prepaid Card 

The FoodPlus Prepaid Card streamlines your corporate financial transactions with its electronic convenience, perfect for handling reimbursements, small-scale salary distributions, and incentive programs. It's tailored to accelerate and simplify the payment process for businesses.

2. Who is eligible for the FoodPlus Prepaid Card 
All corporations engaged with HDFC Bank, whether your partnership is blossoming or well-established, can secure a FoodPlus Prepaid Card for their team members.

3.Can you highlight the advantages of using the FoodPlus Prepaid Card 
Certainly! Enjoy widespread acceptance at every merchant location nationwide, seamless online transactions, effortless loading via E-net, direct debit, or cheques, plus transaction alerts via SMS/email, and the ease of balance inquiries at any ATM across India.
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4. What is the tenure of the FoodPlus Prepaid Card 
Your FoodPlus Prepaid Card remains active for five years, retaining its validity until the final working day of the month mentioned on your card.

5. Where does the FoodPlus Prepaid Card find its utility? 
Your card is valid at all food and beverage outlets and online for Ecom transactions ( restricted to Food & Beverage) including Swiggy, Zomato.

6.How can one administer the FoodPlus Prepaid Card 
Administer your card with ease via our Prepaid Card NetBanking Portal. Track your balance, peruse your transaction history, manage your spending limits, subscribe to e-statements, alter your PIN, and secure your card

7. How do we update the FoodPlus Prepaid Card password? 
Simply sign in to our Prepaid Card NetBanking portal, navigate to 'Manage My Profile,' select 'Change Password,' and follow the prompts to ensure your credentials are up-to-date.


8.What's the cap on loading funds to the FoodPlus Prepaid Card 
Companies can load a maximum of Rs. 2 lakhs for full KYC cards.

9. Are transaction alerts provided for the FoodPlus Prepaid Card 
Absolutely, each transaction triggers an alert to your registered mobile number, and you can also monitor activity anytime via the Prepaid Card NetBanking Portal.

10. What steps should be taken if the card is misplaced or stolen? 
If your card ever falls into the wrong hands, promptly block it through the Prepaid Card NetBanking Portal or contact our Phone Banking service at 1800 1600/1800 2600 for immediate assistance.

11. What should one do if they detect unauthorized transactions? 
Should you notice any transactions that weren't authorized by you, it's crucial to inform HDFC Bank without delay and have your card blocked or hotlisted to prevent further misuse. You can do so by contacting our Phone Banking service at 1800 1600/1800 2600

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