 |
 |
FAQs |
|
|
|
If you have any queries that are not answered
here, please call
us or
write
to us.
|
| |
What
is MobileBanking?
MobileBanking is a service that allows you to do banking transactions on
your mobile phone without making a call , using the SMS facility.
|
|
How
is this different from making a call on my mobile phone or using PhoneBanking?
The differences between making a call on your mobile phone and sending a
text message are as follows:
- You are not required to dial a number, you send a text message i.e.
a coded message to 5676712
- HDFC Bank does not charge anything for this service and there is no
airtime involved. However, the Cellular Service Provider may levy a
nominal charge for the SMS facility.
- In MobileBanking, you actually see your banking transactions on your
mobile phone screen as opposed to hearing a message through the phone.
|
|
How
does it work?
MobileBanking works on the 'Text Messaging Facility' also called the SMS
that is available on mobile phones. This facility allows you to send a short
text message from your mobile phone instead of making a phone call.
All you need to do is type out a short text message on your mobile phone
and send it out to 5676712
.The response is sent to you as an SMS message, all in the matter of a few
seconds.
This message travels from your mobile phone to the SMS Centre of the Cellular
Service Provider, and from there it travels to the Bank's systems. The information
is retrieved and sent back to your mobile phone via the SMS Centre, all
in a matter of a few seconds.
|
|
What
are the eligibility criteria?
Following are the eligibility criteria for availing the IMobileBanking service
- You need to have a mobile phone connection.
- You need to have a Savings/Current/Fixed Deposit Account with HDFC
Bank to be able to use this facility
|
|
How
do I avail of this service?
a. If you are opening an account with the bank, you can apply for MobileBanking
through the account opening document.
b. If you already have an account with the bank, you can apply for MobileBanking
through the combined Direct Banking Channels form. You can download the
form and call for a sales representative. Alternatively you can fill this
form and hand it over to your nearest branch.
c. If you already have an account with the bank and
if you are registered for NetBanking services, then you can register online using
the "Insta query Registration" option available inside NetBanking.
|
|
Does
it cost anything?
No, this service is brought to you FREE from HDFC Bank. Also, since you
are using the text messaging service from your mobile phone, you do not
incur any airtime charges in making a phone call from your mobile phone.
However, the Cellular Service Provider may levy a nominal Value Added Services
(VAS) charge for the SMS facility.
|
|
What
transactions can I currently carry out from my cell phone using the MobileBanking
service?
The following transactions are currently available -
- Balance Inquiry of all accounts linked to your Customer Identification
Number (maximun up to five accounts)
- Checking the last 3 transactions in your primary account for MobileBanking
- Placing a Stop Payment on a cheque
- Requesting a cheque book
- Requesting an Account Statement
- Cheque Status inquiry
- Bill Presentment
- Fixed Deposit Inquiry
- A Help menu, which gives you the transaction codes for the various
transactions
- IPIN registration request (Only for customers who have registered
for HDFC Bank NetBanking)
|
|
Can
I stop a series of cheques?
Currently, you can stop only one cheque at a time.
|
|
Can
I get a statement for a previous period?
No, you can get statements only for the Current Period. Current Period is
the period from the date your last statements mailed out to you till date.
|
|
Is
there a charge for stop payment on a cheque?
There is no charge for stop payment on a cheque.
|
|
What
is the order in which Fixed Deposit Account details appear?
The details gets listed in the order of the oldest Fixed Deposit appearing
first up to a maximum of 5 Fixed Deposits.
|
|
Is
there a PIN number?
There is no PIN number. However, you can access information only of your
own account from your mobile phone.
|
|
Is
e-mail address necessary?
E-mail address is ideal but not necessary
|
|
If
I do a Balance Inquiry, will it count as 1 message or 2?
It will count as 2 messages. Putting in your request is one message and
the response is another.
|
|
Who
intimates me once the registration process is complete?
The bank will send you a SMS (on the mobile number given for MobileBanking
registration) after successful registration.
|
|
What
if I lose my mobile phone, who do I report it to?
If you lose your mobile phone you should inform the branch. The MobileBanking
facility will be disabled immediately.
|
|
What
if I change my mobile number?
You will have to de-register your old mobile number and request for MobileBanking
registration seperately for the new mobile number.
You can submit the application for de-registration / registration at the
Branch. Alternately you can use the 'MobileBanking Registrations' option
under NetBanking services to register the new mobile number for MobileBanking.
|
|
Can
I avail of this service from outside my city of registration/telecom circle?
If you have national roaming facility from the Cellular Service Provider
you can avail of this service from anywhere in India.
|
|
How
long does it take for the Registration process to be completed ?
Form based MobileBanking registration will be completed in 4 working days
from submission of your application form. If you register through NetBanking,
you will be able to access MobileBanking services instantly.
|
|
|
|
| Register Now |
|
Ready
to use MobileBanking? Click
here to Register
|
| |
| |
