Family Savings Group Account

Please refer to the following options to know the type of charges levied in your account:

• Cheque Book
• Cheque return charges drawn on us - Local
• Cheques deposited - outward
• Branch transactions
• PhoneBanking - Non IVRInteractive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and keypad inputs.
• Debit Card - Transaction Charge - HDFC Bank ATM's

As per the Finance Bill 2009, all fees and charges mentioned above will attract Service Tax @ 12% and Education Cess @ 3% of the service tax amount effective 24th February 2009.

If you wish to know more about Account Statements or want to know its status if requested, please call up PhoneBanking or write to us with full details viz. date of request, mode of request and period of request.

Kindly submit any of the following documents as proof of your new address:

• Passport
• Driving license
• Telephone bill
• Electricity bill
• Bank account statement
• Ration card
• Voters ID (if it has address)
• Letter from the society (only registered societies) on the letterhead which carries the society's Registration No. The letter should carry the applicant's name and full address, as well as the signatory’s full name, designation (Secretary, President) and address.
• Monthly outgoings bill from registered housing society on the letterhead which carries the society's registration no. (Maintenance charges receipts issued by the society are NOT acceptable).
• Registration documents/ownership proof copy
• Lease deed/rent agreement copy
• Senior citizens card from Indian Railways/Indian Airlines (if it has address)
• Mobile postpaid bill

As soon as we receive the form and the supporting documents, after verification, your existing account will be closed and a new account will be opened. An average monthly balance (AMB) as applicable for new accounts opened, effective March 01, 2009, will have to be maintained in your account at all times.

Read more about AMB here.

You may continue to access your new account with your existing NetBanking/PhoneBanking passwords. Your existing ATM/Debit card will be linked to your new account. However, if you are availing any of facilities like auto debit facility, mutual funds SIP, credit card, ECSStands for Electronic Clearing Service. It is a mode by which funds are automatically debited to your account every month to pay or a certain bill or fee. It helps so you don’t have to remember every month to pay your regular bills. It is only done after a standing instruction is given by the account holder., loans, etc., and in case the same are linked to your existing account, we request you to contact the respective authorities/service providers to link these facilities to the new account.

The cheque book for your new account will be reaching you at your mailing address as The cheque book for your new account will be reaching you at your mailing address as mentioned in your documents/registered in our records by courier within a maximum of 5 days based, on your address location, from the day your account is opened with us.

For more details,

To change your mobile number in our records, please refer to the procedure given below:

Update your Contact Details

Please submit your requirement at the nearest branch in a written letter, duly signed by all account holders. In case you are unable to visit the branch, you can send the letter by postal service or courier. We trust you will appreciate that this is to protect your interests. For more details, Contact Us
Update contact details in InstaAlerts facility
Kindly follow the steps mentioned below to update your mobile number for the InstaAlert facility through NetBanking:

• Log in to your NetBanking account and click on "InstaAlerts" option located at the top of the web page
• Click on Unsubscribe Alerts on the left hand pane of the web page
• Check the SMS option and select Continue
• Click on Confirm
• Click on Subscribe for Alerts on the left hand pane of the web page
• Check the SMS option and enter your new mobile number
• Click on Continue and Confirm
• Go to Manage Alerts and select the required alert types

Update contact details in MobileBanking/ InstaQuery facility Kindly follow the steps mentioned below to update your mobile number for the InstaQuery facility through NetBanking:

• Log in to NetBanking with your Customer Identification Number and NetBanking Password (IPIN).
• Click on InstaQuery Registration on the top right hand corner
• Select De-register for InstaQuery from the left hand side menu
• From the list shown, select the mobile number that needs to be de-registered
• Click on Continue
• Select Confirm
• Your InstaQuery de-registration request will be processed online
• Subsequently, you need to re-register for InstaQuery on the new number as below:
• Log in to NetBanking with your Customer Identification Number and NetBanking Password (IPIN)
• Click on InstaQuery Registration on the top right hand corner
• Select Subscribe for InstaQuery from the left hand side menu
• Choose your Account Number from the list of all accounts linked to your Customer Identification Number as shown to you (all the account level transactions will be effective for the Primary Account selected by you at the time of registration. The primary account can be changed at a later date, whenever required, to use the 'Change Primary Account' facility in InstaQuery).
• Provide your 10 digit mobile number along with the country code. Note that all Reliance CDMA customers need to provide 10 digit mobile number only, without the country code
• Click on the Check box which states 'I accept Terms and Conditions'
• Click on Confirm. Your request will be processed online

Alternatively, please submit the E-age banking form to the branch to avail of the InstaQuery facility. Please check for the availability of the service with your cellular service provider. For more details regarding InstaQuery, please click here

Update Secure Access

Please submit a duly signed request at the nearest branch to change your telephone numbers. For more details, Contact Us.

Update your Residential (land line number) To change your residential number in our records, we request you to follow the steps mentioned below:

• Log into Netbanking
• Click on My Contact Details and Scroll down
• Enter the new number in Phone# (residential) column
• Click on Continue
• Your contact details will be displayed
• Click on Confirm

For more details, Contact Us.