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FAQs |
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If you have any queries that are not answered here, please call us.
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Who can open a Investment Services account?
- All Customers having a HDFC Bank Savings Account can register for Mutual Fund Investment Services Account.
- NRI customers having a saving bank account can also avail of this service.
- The Savings Bank account status has to be single or Either/Survivor.
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How can I register for this service?
- To register for this service, fill in a Investment services account opening form that is available in any HDFC Bank Branch or contact your Relationship Manager for the same.
- Fill in all details in the form with the requisite documents (as given below) along with details of the bank account that has to be linked with your Investment services account. Submit this form to your RM or drop it at the branch.
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How can one "Buy"/"Sell" Mutual Fund's?
Once you are Registered for Investment Services Account, you can start placing orders to buy/sell MF through the phone banking and net banking services offered by HDFC Bank.
Investing through Net Banking.
- You will have to login with CUST ID and Internet Password to place orders for Mutual Funds on the website.
- You can view their Mutual Fund Holdings with their present market values on our website.
- Cut-off Time on Net-Banking Channel for Same Day NAV for Mutual Fund transactions will be 1 p.m.
Investing through Phone Banking.
- You can also call on our Toll Free No. 1-800-22-1006 or 022 - 2856 1818 - Dial #6 to place Mutual Fund Orders.
- If you are calling from a Mobile or a private operator base phone (Landline), then you can call on 022-2856 1818
- Phone Mutual Fund orders would be accepted between 9:30 am to 6:30 pm from Monday to Friday and 9:30 am to 1:30 pm on Saturday. (This facility will not be available on Bank Holidays and Sundays).
- The CUST ID and Phone Banking Password (TPIN) would be required to place orders on Mutual Funds on Phone.
Cut-off Time on Phone-Banking Channel for Same Day NAV for Mutual Fund transactions will be 1 pm.
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What if I forget my customer ID/ IPIN / TPIN number?
The customer id is available on the welcome letter or can be obtained from the branch. The IPIN (NetBanking password) can be regenerated by using the customer's 4-digit Telephone Personal Identification Number (TPIN) over the phone or the customer can download 'Password Regeneration Request' from HDFC bank website and submit it in the branch. The new IPIN (NetBanking password) will be sent to the customer by post.
A new TPIN can be regenerated over the phone after verifying the customer details.
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What are the schemes available to the customers?
Only Select schemes of select AMC's are currently available for transactions done through PhoneBanking & NetBanking. The list of the schemes is available on the HDFC Bank's website.
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How do I buy Mutual Fund over the Phone or Net?
To invest through NetBanking Log onto www.hdfcbank.com or dial 1-800-22-1006 (toll free) & 022 - 2856 1818 - Dial #6 to invest through PhoneBanking.
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How do I redeem Mutual Fund units over the Phone or Net?
Only Mutual Funds that are bought (purchased) through the Investment Services Account can be redeemed through this service.
On NetBanking.
- To buy a Mutual Fund the customer has to login to the website with your Cust Id and IPIN.
- Click on the redemption link and then select the Investment Services Account No. from the drop down and the Mutual Fund that you want to redeem.
- Select the Scheme name and the Amount or number of units of redemption in the next screen keeping in mind the minimum transaction amount. The customer can choose to redeem fully OR partially by specifying the number of units and amount.
- The transaction will be processed and the redemption proceeds will be directly credited into the bank account.
Through PhoneBanking.
- Through the IVR , you have to punch in your cust ID and TPIN.
- Once the IVR considers the cust id and TPIN valid, you are put onto a phone banker who takes the order on the phone.
- ou will have to give all details like the Investment account no, scheme name with option and the Amount or number of units that the investor wishes to redeem.
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Can I cancel the transaction ?
No cancellations are allowed once the transaction is placed.
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After the First purchase , can the customer invest in the same AMC again on the same day?
After your first purchase you will not be permitted to transact for a period of 4 to 7 days depending on the processing time of the Mutual Funds' Registrar. After you place an investment order in any Mutual Fund for the first time a Folio Number is generated for that particular fund. Until the Folio number is generated you will not be allowed to place any further orders for that particular Mutual Fund. After the Folio Number is generated you can place any number of order in any schemes of the Mutual Fund.
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What is the cut off time to send the details?
Cut-off time for same day NAV is 1.00 pm for Netbanking and phone banking All instructions received on transaction day before the cut-off time will be eligible for same day's NAV (except, Saturday, Sunday and Holidays). For transactions post cut-off time applicable NAV will be as on next working day.
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I do not have an account with HDFC Bank, but would like to invest in Mutual Funds. What do I do?
You can contact any HDFC bank Branch to open a Bank account and once the processing of your form is completed, you can fill in the application form for the investment services account. After you receive the welcome letter , you can start investing in Mutual Funds online.
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How will I receive the redemption amount?
Through a direct credit in your Saving's Bank Account mentioned in Investment Services Account opening form as per Scheme Details.
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Will I get an online confirmation of my transactions?
The order once placed will be confirmed immediately. The confirmation of units bought or sold will be done by the AMC / Registrar only on next working day.
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Can I transact anytime during the day?
Yes, you can transact at any time of the day. However, in order to get the NAV of the same day you would have to transact before the cut-off time of the scheme. If you place any order after the said cut-off time, you would be eligible for NAV of the next day.
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Is there a minimum transaction amount for each scheme?
As decided by the fund, there is a minimum transaction amount indicated against each scheme. You will get to see the minimum transaction amount in the Purchase screen after you select the Name of the scheme from the drop down menu.
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How do I convert my existing portfolio of Mutual Fund units to Online Mutual Fund portfolio?
Curently ,this facility is not available. In this facility, you will be able to transfer all your holdings applied through the physical application method onto the online method. However, this facility is not available currently and would be provided shortly.
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How will I receive the Dividend Pay amount?
Through a direct credit by the AMC in your Saving's Bank Account mentioned in Investment Services Account opening form.
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Can I as an NRI buy Mutual Fund Units in the PIS account?
No, you cannot purchase mutual fund units in the PIS account. You can only do so in the Non-PIS account.
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If I change my address/Bank account /Nomination, what do I need to do?
For all changes in account profile or bank account linked for purchases or redemptions, contact the nearest branch and fill in a form to get the change done.
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Can I transact on a holiday?
Yes, You can place your request even on a holiday. However, the request would be processed on the next business day and respective NAV would be applicable as per the Mutual Fund's offer document.
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How is online investing more convenient ?
- No filling of multiple application forms . Only a one time registration agreement to be signed and submitted.
- Paperless method to invest in Mutual Funds. No application forms, No Cheques, No Documents require d for any transaction.
- Direct Credit to bank account for redemption and Dividend proceeds.
- Customer can view his online mutual fund holdings on Netbanking with the latest valuations.
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Can I sell/redeem schemes bought offline through online?
No, only those schemes bought through online mode can be sold /redeemed through this service.
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Who can be the first applicant in the Investment services Account holding? Can any of the holders transact ?
1st applicant of the Mutual Fund Investment Services Account has to be same as 1st Holder of Savings Bank Account. Only the 1st account holder can transact through this service.
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When will I be able to view the unit holdings in my A/c from the time of purchase?
The unit holdings will get reflected within 2-5 days.
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How much am I charged for this service?
One time charge of Rs 100 is paid by the customer while filling the Investment Services Account opening form.
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How will MIN be applicable for Online MF?
For all investments being done for Rs 50,000 and above, a MIN will be required to be submitted to HDFC Bank, failing which the transactions will get rejected by the Mutual fund House.
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| Invest Now |
You can now buy and sell Mutual Funds online
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