FAQs

You are given a reference number for successful payments. Your account statement will also include the details of your transaction.

If you are already registered for Bill Pay Service for your mobile bill and you have changed your service provider e.g. from Idea to Vodafone etc, (through Mobile number portability 'MNP' option), your existing registered billing details will no longer be valid and the payment done would not go to the new service provider. You will have to de-register your Bill Pay facility for your existing mobile service provider by giving written request at nearest branch. Once the de-registration is successfully done you may once again register for Bill Pay facility for your new mobile service provider by filling up the Bill Pay registration form and submitting to the branch or through 'Add Biller' option on the website.

Yes, you can register online. Please click here.

There are two ways to register:

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There are no restrictions on number of bills that you can register under BillPay Plus for Electricity, Gas, Mobile, Telephone, Insurance Credit Card & Mutual under NetBanking.

BillPay Plus Online service is free for all HDFC Bank customer w.e.f. 1st August'2011.

When you make an online payment against a biller, your selected bank account will be debited online immediately. The payment is then sent to the utility company within 3 working days from the date of payment.

BillPay Plus Online is a facility offered by HDFC Bank that helps you pay your electricity, telephone, postpaid mobile and insurance bills from the comfort of your desktop. You can purchase subscriptions or make donations through online BillPay Plus.

All Savings Account holders (single, joint, with either or survivor mandate) and Sole Proprietorship Current Account holders are eligible to use BillPay Plus Online.

Yes - You can register and pay bills that are not in your name.

Yes, you can pay your bills from any location through Net Banking.

E.g. If you are registered for MTNL at Mumbai, and you are currently in Bangalore, even then you can view and pay your MTNL bill through any of the above-mentioned channels.

You will continue to receive your physical bill even after registering for BillPay Plus.

You will be provided with a Transaction Reference Number for all your successful payments that are debited to your account. Additionally, your account statement will also include the details of your transaction. You can also take print of the payment page for your reference.

You will receive an SMS alert to your registered mobile number immediately once the registration is done.

You will receive an SMS Alert to your mobile number registered with HDFC Bank once your utility bill  has been received from biller and processed in the BillPay Plus system.

Additionally, you will receive alerts for following BillPay Plus events:

  - Addition of Biller
  - Rejection of Biller
  - Deletion of Biller
  - Payment Success
  - Payment Failure

You can view your last 5 payment/transaction status done using BillPay Plus. As an added feature you can also view the payment history for the past 180 days. Payment history will only be visible for billers added using BillPay Plus service under NetBanking.

The addition/deletion of biller using BillPay Plus service under NetBanking happens immediately.

There are 2 ways to delete

1)You can delete your biller online by logging into NetBanking ---> BillPayment Tab---> View/Delete Billers
OR
2) You can visit your HDFC Bank branch and submit an application to delete the selected biller from the BillPay Plus service.

You can make payments using BillPay Plus Online immediately after you successfully add a biller online. This facility is available for billers who accept partial/ ad-hoc payments. For billers who do not accept partial/ ad-hoc payments, you will have to wait for 4 to 6 weeks from the date of registration depending on the billing cycle you fall under. You will need to login and make payment against the specific bill presented to you.

To pay bills for existing registered billers through BillPay Plus service Third Party Registration (TPT) is not required. However, to add a new biller using BillPay plus service through Netbanking, TPT registration is required. TPT registration is a simple one-time activity, which can be done online itself.