FAQs

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Common questions for all Bill pay (Online)

All BillPay plus-NetBanking

Will I have a confirmation of my payment using BillPay?

You are given a reference number for successful payments. Your account statement will also include the details of your transaction.

I have changed my mobile service provider using Mobile number Portability option for my registered mobile bill. Will my biller registration remain valid?

If you are already registered for Bill Pay Service for your mobile bill and you have changed your service provider e.g. from Idea to Vodafone etc, (through Mobile number portability 'MNP' option), your existing registered billing details will no longer be valid and the payment done would not go to the new service provider. You will have to de-register your Bill Pay facility for your existing mobile service provider by giving written request at nearest branch. Once the de-registration is successfully done you may once again register for Bill Pay facility for your new mobile service provider by filling up the Bill Pay registration form and submitting to the branch or through 'Add Biller' option on the website.

How many billers can I choose under BillPay Plus?

There are no restrictions on number of bills that you can register under BillPay Plus for Electricity, Gas, Mobile, Telephone, Insurance Credit Card & Mutual under NetBanking.

What is BillPay Plus Online?

BillPay Plus Online is a facility offered by HDFC Bank that helps you pay your electricity, telephone, postpaid mobile and insurance bills from the comfort of your desktop. You can purchase subscriptions or make donations through online BillPay Plus.

Will I still be sent a physical bill after registering for BillPay Plus?

You will continue to receive your physical bill even after registering for BillPay Plus.

Will I be sent a confirmation of my registration?

You will receive an SMS alert to your registered mobile number immediately once the registration is done.

When will the billing details will be uploaded in Netbanking?

We would be updating your billing details online as soon as we receive the same from the biller.

Please note we are totally dependant on the utility company for receiving the billing details.

What are the recharge facilities available?

The following recharge facilities are available:

  • Prepaid mobile number recharge
  • Direct To Home connection (DTH recharge)

I have added my Mobile / Subscription number, but unable to view the same?

DTH / Prepaid mobile recharge registration would take 12 hours to get activated. Post which recharge can be done instantly.

How do I register for DTH/Prepaid mobile recharge?

You can register online by providing your Subscription number / prepaid mobile number and selecting the Bank account number.

How long would it take to register my DTH/Prepaid mobile recharge?

To register DTH/Prepaid mobile recharge would take 12 hours as there would be a cooling period for the same to be registered. This has been kept from a security point of view.

What is the process if my bank account is debited and talk-time limit is not increased / DTH T.V is not recharged?

Incase the recharge amount is debited from your bank account and talk-time limit is not increased / DTH T.V is not recharged for any reason, the amount will be reversed into your bank account within 3 working days.

When will my bank account be debited?

Your bank account is debited immediately.

Will I get any receipt of the payment from the Bank?

There is a transaction reference number, which is generated immediately upon recharge.

What if I forget my Transaction Reference number?

You can get your transaction reference number by going to Payment History; you can view up to 180 days transactions.

Will I receive SMS confirmation for completion of recharge?

For all successful payments received online, a recharge will be initiated on your mobile number and you will receive an SMS confirmation within 30 minutes

How do I check if I do not receive any recharge confirmation?

In case you do not receive the recharge confirmation, please click on the 'Check Recharge Status' link and ascertain the status of your online recharge request.

What are the operators for which I can use for DTH/Prepaid mobile recharge?

Click here to view the List of Operators

What if an incorrect DTH subscription number or Prepaid Mobile number is registered?

The correct DTH subscriber number / prepaid mobile number need to be entered at the time of registration; The Bank is not in a position to ascertain the correctness of the DTH subscriber number / prepaid mobile number being entered.

How do I delete my billers?

There are 2 ways to delete

1)You can delete your biller online by logging into NetBanking ---> BillPay & Recharge Tab---> View/Delete Billers
OR
2) You can visit your HDFC Bank branch and submit an application to delete the selected biller from the BillPay plus service.

Will I be able to check the status of my payment/transaction done using BillPay plus service under NetBanking?

You can view your last 5 payment/transaction status done using BillPay plus. As an added feature you can also view the payment history for the past 180 days. Payment history will only be visible for billers added using BillPay plus service under NetBanking.

What other alerts will I receive under the BillPay plus service?

Additionally, you will receive alerts for following BillPay plus events:

  • Addition of Biller
  • Rejection of Biller
  • Deletion of Biller
  • Payment Success
  • Payment Failure

Will I be sent a confirmation of my biller addition?

You will receive an SMS alert to your registered mobile number immediately once the biller addition is done.

Will I have a confirmation of my payment using BillPay plus?

You will be provided with a Transaction Reference Number for all your successful payments that are debited to your account. Additionally, your account statement will also include the details of your transaction. You can also take print of the payment page for your reference.

If I am registered for BillPay plus in a city, can I pay my bills from any other city?

Yes, you can pay your bills from any location through NetBanking.

E.g. If you are registered for MTNL at Mumbai, and you are currently in Bangalore, even then you can view and pay your MTNL bill through BillPay plus.

Can I use BillPay plus to pay a bill that isn’t in my name?

Yes - You can register and pay bills that are not in your name.

When should I make a payment for a presented bill?

To ensure no service disruptions or late payment charges, you are requested to pay your bills at least 3 working days before the due date.

How do I add billlers under BillPay plus?

You can register online by logging into HDFC Bank NetBanking and add your billers. OR You can complete and submit the 'BillPay plus Registration Form' at your local HDFC Bank branch. Just download and complete the form and take it to the branch with a copy of your last paid bill.

Am I eligible to use the BillPay plus service?

All Savings Account holders (single, joint, with either or survivor mandate) and Sole Proprietorship Current Account holders are eligible to use BillPay plus.

Am I eligible to use the service?

All savings account holders (single, joint, with either or survivor mandate) and sole proprietorship current account holders are eligible to use BillPay Online.

Is there any limit for amount of recharge?

The per day limit for Prepaid mobile recharge is Rs1000/- and the per month limit is Rs 3000/- per Customer ID.

And for DTH recharge per day limit is Rs 9500/- and the per month limit is Rs 9500/- per Customer ID.

This has been kept from a security point of view.

Will you let me know when my bill has been uploaded?

You will receive an SMS Alert to your mobile number registered with HDFC Bank once your utility bill has been received from biller and processed in the BillPay plus system. SMS on bill presentment is available for only those billers who provide the bank with electronic bill details. Please note we are totally dependent on the utility company for receiving the billing details.

When can I start making payments using BillPay plus?

You can make payments using BillPay plus immediately after you successfully add a biller. This immediate payment facility is available for billers who accept partial/ ad-hoc payments. For billers who do not accept partial/ ad-hoc payments, you will have to wait for the bill to be presented from the next billing cycle. Kindly refer your bill copy to reconfirm the payment amount when making payments. To ensure no service disruptions or late payment charges, you are requested to pay your bills at least 3 working days before the due date.

Is there a charge for making payments to added billers under BillPay plus service?

There are no transaction charges for making payments to added billers using this service.

Can I register DTH / Prepaid recharge via form?

Currently DTH/Prepaid mobile recharge is only available online.

Within how many days will my biller get added/deleted using BillPay plus service under NetBanking?

The addition of the biller will appear only after 12 hours and deletion of biller using BillPay plus service under NetBanking happens immediately.

How do I register for BillPay Plus?

There are three ways to register:

  • You can register online by logging into HDFC Bank NetBanking and add your billers.
  • You can complete and submit the 'BillPay Plus Registration Form' at your local HDFC Bank branch. Just download and complete the form and take it to the branch with a copy of your last paid bill.
  • You can register through our phone banking service.

How do I register for BillPay Plus?

There are three ways to register:

  • You can register online by logging into HDFC Bank NetBanking and add your billers.
  • You can complete and submit the 'BillPay Registration Form' at your local HDFC Bank branch. Just download and complete the form and take it to the branch with a copy of your last paid bill.
  • You can register through our phone banking service

What are the requirements for adding a biller online?

You should keep your bill copy handy. Billers added using the online option will appear only after 12 hours.

I’ve paid my bill. When will my account be debited, and when will the utility service get my payment?

When you make an online payment for a biller, your selected bank account will be debited online. Updation of the payment at the biller's end may take 3 to 6 working days.

What are the payment options available to make payment?

You can pay your Bills / Recharge by any of the below three payment options
1) Bank Account
2) Liked Debit Card
3) Linked Credit Card

Will the payments get deducted automatically?

No. You will need to login and make payment against each bill. For Automatic payments you will need to set a standing instruction upto a defined amount threshold by using the Set/Modify/Delete Standing Instruction option on the left panel. Please refer to the notes at the bottom inside the BillPay module in Set/Modify/Delete for more details.

If i delete a scheduled Standing Instruction on bank Account / Debit Card for a particular bill, will I be able to make the payment through HDFC Bank BillPay?

Yes, once you delete the scheduled Standing Instruction for a bill , it will move to the 'View/Pay Bills' page. Then you need to initiate payment from 'View/Pay Bills' page. Here, you can make the bill payment through the Debit Card option available under BillPay.

Can I set Standing Instructions (SI) through Bank account or Debit card?

Yes, you can set standing instruction through Bank account or Debit card for the available billers

What bills can I pay using Standing Instruction facility on Bank Account or Debit Cards?

Bills such as Utility (Electricity, Gas, etc.), Telecom (Post-paid mobile and Landline) bills and Insurance premium payments can be made through SI on Bank Account and Debit Cards. Also you can assign Mutual fund payment through SI on Bank Account.

When will bills setup for Standing Instruction on Bank Account / Debit Card be scheduled for payment?

Upon successful registration and receiving a bill from next bill cycle, HDFC Bank will immediately schedule the bill for payment. The bill will be paid 4 days before the bill due date. All bills scheduled for payment can be viewed and stopped by going to the ' View / Stop Scheduled Bills' page.

How can I delete a Standing Instruction on Bank Account / Debit Card for a particular biller?

You have to go to "Modify / Delete Standing Instruction" section and select Standing instruction as " No" and submit. Changes will get implemented from next billing cycle. The scheduled payment will not automatically get deleted upon disabling the Standing Instruction. All bills already scheduled for payment can be viewed and stopped by going to the ' View / Stop Scheduled Bills' page.

How many days prior to the due date are bills processed through Standing Instruction on Bank Account / Debit Card?

Bills setup for Standing Instruction on Debit Card will be processed 4 days prior to the due date through Standing Instruction on Debit Card.

Will I receive any alerts for Standing Instruction on Bank Account / Debit Card payments?

Yes, you will receive SMS alert, on your registered mobile number, for Standing Instruction on Debit Card when the bill is scheduled for Standing Instruction on Debit Card and after it is processed for payment.

How can I modify the Standing Instruction on Bank Account / Debit Card details set for a biller?

You can modify the details of a biller for Standing Instruction on Bank Account /Debit Card biller by clicking the “Modify/Delete Standing Instruction on Debit Card” page and choosing the 'Modify / Delete' button against the biller you wish to edit the details of.

What is “Pay at a later date” option in Pay / Schedule bill?

Pay at a later date means you can schedule your payment to a later date (but prior to at least 4 working days before due date). Please note your account will be automatically debited on next working day of the scheduled date. This scheduling will be done only for the particular bill generation as a onetime scheduling only.

To delete a scheduled payment, go to View/ Stop Scheduled Bills.

How do I register / set for Standing Instruction on Bank Account /Debit Cards?

For New Bills

  • Visit NetBanking > BillPay & Recharge (tab on top)> Add Biller > Enter new Biller details
  • Select Yes for the option of Standing Instruction
  • In Pay entire bill amount select Yes or No basis your wish. If you have selected “No” then enter the SI limit. In case is bill is generated greater than the limit set then amount will not get debited automatically, in such scenario you need to initiate transaction for the respective bill.
  • In case selected Debit card then kindly select the Debit card from the drop down list add the Debit card Expiry Date (MM/YYYY). In case selected Bank Account then select the Debit card from the drop down list.
  • Kindly click on continue and confirm
  • You can easily Modify / Delete the SI through this option whenever you want

For bills already registered on BillPay

  • Visit NetBanking > BillPay & Recharge (tab on top)> Standing Instruction > Set/Modify/Delete
  • From the list of already registered bills, select ‘Set’ on the bill in action column
  • In Pay entire bill amount select Yes or No basis your wish. If you have selected “No” then enter the SI limit. In case is bill is generated greater than the limit set then amount will not get debited automatically, in such scenario you need to initiate transactionfor the respective bill.
  • Select Payment mode
  • In case selected Debit card then kindly select the Debit card from the drop down list add the Debit card Expiry Date (MM/YYYY). In case selected Bank Account then select the Debit card from the drop down list.
  • Kindly click on Submit and confirm
  • You can easily Modify / Delete the SI through this option whenever you want
  • Further, you can register New Bills on BillPay and set Standing Instruction facility