What can we help you with?
Example: How do I change my address?
Common questions for all Bill pay (Online)
All BillPay Plus-NetBanking
Will I have a confirmation of my payment using BillPay?
You are given a reference number for successful payments. Your account statement will also include the details of your transaction.
I have changed my mobile service provider using Mobile number Portability option for my registered mobile bill. Will my biller registration remain valid?
If you are already registered for Bill Pay Service for your mobile bill and you have changed your service provider e.g. from Idea to Vodafone etc, (through Mobile number portability 'MNP' option), your existing registered billing details will no longer be valid and the payment done would not go to the new service provider. You will have to de-register your Bill Pay facility for your existing mobile service provider by giving written request at nearest branch. Once the de-registration is successfully done you may once again register for Bill Pay facility for your new mobile service provider by filling up the Bill Pay registration form and submitting to the branch or through 'Add Biller' option on the website.
I am not registered for Third Party Transfer facility, can I do the same online?
Yes, you can register online. Please click here.
How do I register for BillPay Plus?
There are two ways to register:
How many billers can I choose under BillPay Plus?
There are no restrictions on number of bills that you can register under BillPay Plus for Electricity, Gas, Mobile, Telephone, Insurance Credit Card & Mutual under NetBanking.
Is there a charge for the BillPay Plus service?
BillPay Plus Online service is free for all HDFC Bank customer w.e.f. 1st August'2011.
I’ve paid my bill. When will my account be debited, and when will the utility service get my payment?
When you make an online payment against a biller, your selected bank account will be debited online immediately. The payment is then sent to the utility company within 3 working days from the date of payment.
What is BillPay Plus Online?
BillPay Plus Online is a facility offered by HDFC Bank that helps you pay your electricity, telephone, postpaid mobile and insurance bills from the comfort of your desktop. You can purchase subscriptions or make donations through online BillPay Plus.
Am I eligible to use the BillPay Plus service?
All Savings Account holders (single, joint, with either or survivor mandate) and Sole Proprietorship Current Account holders are eligible to use BillPay Plus Online.
Can I use BillPay Plus Online to pay a bill that isn’t in my name?
Yes - You can register and pay bills that are not in your name.
If I am registered for BillPay Plus in a city, can I pay my bills from any other city?
Yes, you can pay your bills from any location through Net Banking.
E.g. If you are registered for MTNL at Mumbai, and you are currently in Bangalore, even then you can view and pay your MTNL bill through any of the above-mentioned channels.
Will I still be sent a physical bill after registering for BillPay Plus?
You will continue to receive your physical bill even after registering for BillPay Plus.
Will I have a confirmation of my payment using BillPay Plus?
You will be provided with a Transaction Reference Number for all your successful payments that are debited to your account. Additionally, your account statement will also include the details of your transaction. You can also take print of the payment page for your reference.
Will I be sent a confirmation of my registration?
You will receive an SMS alert to your registered mobile number immediately once the registration is done.
Will you let me know when my bill has been uploaded?
You will receive an SMS Alert to your mobile number registered with HDFC Bank once your utility bill has been received from biller and processed in the BillPay Plus system.
What other alerts will I receive for Online BillPay Plus?
Additionally, you will receive alerts for following BillPay Plus events:
- Addition of Biller
- Rejection of Biller
- Deletion of Biller
- Payment Success
- Payment Failure
Will I be able to check the status of my payment/transaction done using BillPay Plus service under Netbanking ?
You can view your last 5 payment/transaction status done using BillPay Plus. As an added feature you can also view the payment history for the past 180 days. Payment history will only be visible for billers added using BillPay Plus service under NetBanking.
Within how many days will my biller get added/deleted using BillPay Plus service under NetBanking?
The addition/deletion of biller using BillPay Plus service under NetBanking happens immediately.
How do I delete my billers?
There are 2 ways to delete
1)You can delete your biller online by logging into NetBanking ---> BillPayment Tab---> View/Delete Billers
2) You can visit your HDFC Bank branch and submit an application to delete the selected biller from the BillPay Plus service.
When can I start using BillPay Plus Online?
You can make payments using BillPay Plus Online immediately after you successfully add a biller online. This facility is available for billers who accept partial/ ad-hoc payments. For billers who do not accept partial/ ad-hoc payments, you will have to wait for 4 to 6 weeks from the date of registration depending on the billing cycle you fall under. You will need to login and make payment against the specific bill presented to you.
Is Third Party Transfer registration required for making bill payment using BillPay plus service through Netbanking
To pay bills for existing registered billers through BillPay Plus service Third Party Registration (TPT) is not required. However, to add a new biller using BillPay plus service through Netbanking, TPT registration is required. TPT registration is a simple one-time activity, which can be done online itself.
I do not want to register for Third Party Transfer (TPT), how do I add a new biller ?
For adding a new biller, you will have to visit your nearest HDFC Bank branch and submit a duly filled BillPay registration form, if you do not wish to register for TPT.