FAQs

What can we help you with?

Example: How do I change my address?

Common questions for all Two Wheeler Loans

All Two Wheeler Loans

What is De-pledge?

Removal of a pledge from the security to regain the rights over the security is called de-pledge.

*Conditions Apply

What is Guarantor?

A Guarantor is a person who guarantees to pay for someone else's debt if he or she should default on a loan obligation.

What is Amortization?

Amortization is paying off debts in regular instalments over a period of time.

What is Pledge?

A right over the security is created in favour of HDFC Bank. Hence shares cannot be transferred or sold by the customer or shareholder.

What is RTGS?

RTGS is the Real Time Gross Settlement which is used for the transfer of amounts of Rs. 1,00,000 or more from one bank account to another bank account (any bank located anywhere in India if attached with an Internet system) at very minimal charges. The amount is credited into the beneficiary's account in real time. For amounts less than Rs. 1,00,000 we use NEFT( National Electronic Fund Transfer).

What is NEFT?

The National Electronic Funds Transfer (NEFT) system is a nation-wide funds transfer system to facilitate transfer of funds from any bank branch to any other bank branch.

What is SI?

SI stands for Standing Instructions. It is one of the modes you can use to repay a loan, wherein your HDFC Bank account is directly debited for the EMI amounts, based on your specific instructions in the form of the Standing Instructions Mandate.

What is CIBIL?

CIBIL stands for Credit Information Bureau India Limited. CIBIL's aim is to fulfil the need of credit granting institutions for comprehensive credit information by collecting, collating and disseminating credit information pertaining to both commercial and consumer borrowers, to a closed user group of members. Banks, Financial Institutions, Non-Banking Financial Companies, Housing Finance Companies and Credit Card Companies use CIBIL's services. Data sharing is based on the Principle of Reciprocity, which means that only Members who have submitted all their credit data may access Credit Information Reports from CIBIL.

How can I change the mode of repayment/ account for my loan?

With reference to your request to change the mode of repayment/account for your loan, there are 3 modes of repayment for the loan account.

Kindly submit the Swap Form along with the required documents mentioned below pertaining to the new mode/account of repayment at the nearest Retail Loan Service Center.

Are there any additional charges for loan repayment?

The additional charges (if any) are applicable in case you default or in case of SWAP (i.e. change the repayment mode). The charges are updated and can be viewed in the Fees & Charges section in the Bank’s website of each loan product.

Are there any charges for issue of duplicate Form 35?

Yes. A duplicate NOC and Form 35 are chargeable. Please check the Fees & charges section.

Which documents should I carry at the time of visiting HDFC bank?

You need to carry an Agreement Number, Self-attested Identification Proof containing your signature to avail of any information / deliverable along with a written request and produce the documents at the Customer Service Desk.

Who can resolve my queries?

For your queries related to Loans (other than home loans), please visit the nearest Retail Asset Branch.
You can also write to us at loansupport[at]hdfcbank[dot]com with the following verification details or contact your nearest PhoneBanking officer:

Have questions specific to your product?

Two Wheeler Loan

Do I have the option to pre-pay the entire loan amount?

Yes, you can pre-pay the loan any time after six months of availing of the loan at a nominal charge.

Kindly note :- No Cash Payment accepted towards Pre-payment of loan, Only DD/MC/Cheques accepted.

How long will it take to process the loan?

The loan gets processed within 48 hours of completing documentation.

What are the Conditions in which Form-35 is withheld/ not-issued by the Bank?

  • Copy of RC Book is not submitted
  • The same vehicle is encumbered to the Bank for any other loan facility
  • Any notice from a competent authority restraining the Bank from release of hypothecation
  • If there are existing any over dues, direct or otherwise, in your name

How much finance can I avail of?

The minimum loan amount is Rs. 7,000 and the maximum is Rs. 1.5 Lacs. But you can borrow up to 85% of the ORP depending on the model.

How much time will it take to change the mode of repayment/ account for repayment of my loan?

It will take 25 working days to activate the revised instructions. In case your next installment falls due prior to the said date, instruction already lodged with us will be presented for payment.

How should I apply for a duplicate NOC/ closure letter?

We request you to visit our nearest Retail Asset Branch along with the written request for duplicate No Objection Certificate (NOC) and your photo identity proof.

This service is charged @ Rs.500.00 per request for NOCs.

You may refer the charges details by clicking here

You need to submit the cheque favouring "HDFC Bank Ltd. Loan A/c - XXXX" at the nearest Retail Asset Branch.

What will be done with the post-dated cheques if I request to change the mode of repayment/ account for my loan?

Post-dated cheques / security cheques submitted earlier will be dispatched to your mailing address within 15 days provided the revised instructions are verified and found to be in order.

What are the charges I have to pay to change the mode of repayment/ account for my loan?

A service charge of Rs.500.00 is applicable to swap to the ECS or PDC facility. You can pay a separate cheque / DD for Rs. 500 favouring your HDFC Bank Ltd. <Loan Account Number> for the required charges.

In which other ways can I get in touch with the bank for details on Two Wheeler Loans?

You can Call us or Visit our branch. Alternatively, for more details on our Two Wheeler Loans, SMS "TW" to 5676712 or write to tw.support[at]hdfcbank[dot]com

If I don’t have an account with HDFC Bank, can I still avail of loans?

Yes, you can get an HDFC Bank Two Wheeler Loan. You need not necessarily have an account with us.

What is Grahak Seva Kendra?

Our Grahak Seva Kendra addresses your queries pertaining to Two-Wheeler Loans.

Contact our Grahak Seva Kendra on 020-39401010 between 10:00 AM and 05:30 PM from Monday to Friday, and 10:00 AM and 01:30 PM on Saturday.

Alternatively you can also contact our PhoneBanking number for customer support.

*Conditions Apply

Do I need a guarantor?

No, but in case if you don't meet the Bank's norms then you may be required to have a guarantor surety. A guarantor becomes a co-endorser and assumes liability in event of default. To stand surety for your loan.