FAQs

What can we help you with?

Example: How do I change my address?

Common questions for all Salary Accounts

All Salary Accounts

What are the tenure options?

The choice is yours. You can choose from any of our repayment options - 12, 18, 24, 30, 36 or 48 months, all specially designed to suit your requirements.

When can I open a salary account with HDFC Bank?

The salary account can be opened by virtue of your employer / company having a Corporate Salary arrangement with the Bank.

I have not received the Welcome Letter and ATM/Debit Card PIN for my new account?

If you have not recieved the same at your mailing address within 7 days from the receipt of the Welcome Kit containing the Account deliverables, kindly Contact us.

What is the time taken to realize outstation cheques?

The indicative time taken for the realization of outstation cheques is given below:

What are the documents required to open a salary account?

To open a Salary Account you have to:

What to do if my Account becomes dormant ?

Due to non operation for a period of 2 years your account will become Dormant.

In order to activate your account you are requested to :
Submit a written instruction signed by all applicants along with ID proof and address proof at the branch where the account is held or at your nearest branch. Initiate credit or debit transaction atleast once in a year to keep your account active.

For information on the complete address and contact details of our Branches as well as our PhoneBanking numbers Click Here

Have questions specific to your product?

Classic Salary Account

From where can I enquire about the status of my request to change the residential address of my HDFC Bank account?

Please revert with the following details for us to look into the matter:

  • Date of submission of request for address change
  • The branch where the request was submitted
  • Your Customer ID or Account number (in case, the same has not been mentioned earlier)
  • Your new address
  • Kindly visit the URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers.

    The primary benefit of this account is that it enables the account holder to track reimbursements you receive from your company separately.

 

How do I know my beneficiary's details for a cheque issued in my name?

To know your beneficiary's details for a cheque issued by you / issuer name for a cheque credited in your account, please contact any of our bank branches. To download a Service Brochure, click here For more details, Contact Us

What are the documents required to open a Salary Account with HDFC Bank?

  • Employment Confirmation from your company
  • Photo ID 
  • Address Proof Address Proof (If communication address is not office address)

How long will it take to update a change of address?

Your mailing address will be updated within 7 working days once the application, with any supporting documents, is received and found to be in order. The change in address will also be confirmed through system generated mailers sent to the old as well as the new addresses. If you do not receive any update after the stipulated time mentioned above, we request you to Contact Us with the following details in order to enable us to assist you further:

  • The date when you submitted your request
  • The complete Branch address where the request was submitted. Click here to see details of all our bank branches
  • The name of the executive and complete address of the executive’s source branch, if the form is handed over to an executive

 

Can I use my existing Salary Account if I have changed employers ?

Yes, In case an arrangement exists, we request you to visit the nearest branch along with a letter or an e-mail received from the official Corporate email ID. The letter / e-mail should have your complete name and account number and state that you have joined the corporate.

How can I stop a cheque payment?

To make a Stop Payment request on an issued Cheque, kindly follow the steps mentioned below:

  • Log in to your NetBanking account
  • Click on the "Stop Payment of Cheque" option available under "Request" menu on the left hand side of the web page
  • Select the Account Number (if more than 1 account)
  • Enter first/Start cheque number to the last/End cheque number, with a reason for stopping the payment.
  • Click on "Continue".
  • On the next web page, you can verify and click on "Confirm" tab to confirm the stop payment request.

To make a stop payment request on a single cheque, enter the same number in both the fields provided. Stop payment of cheques through NetBanking is free of charge. You may obtain the cheque series from PhoneBanking and then use NetBanking to stop the cheques. Alternatively, you could use PhoneBanking or the branch to make a Stop Payment request for a cheque. Read more about fees and charges applicable to stop cheques here. These charges attract a Service Tax and an Educational Cess as applicable in terms with the current Finance Bill.

What are the charges for collection of outstation cheques?

To know the charges for collection of cheques levied in your account, click here to view the current schedule of charges. Kindly check under the following headings:

  • Collection of outstation cheques - Our Bank Locations
  • Collection of outstation cheques - Other Locations

These charges attract a Service tax and an Educational Cess as applicable in terms of the current Finance Bill

 

Can a Company ID card be accepted as a Photo ID document ?

No, a Company ID cannot be accepted as a Photo ID document. A government issued photo ID card is mandatory.

What is the procedure to add/modify or delete a nominee for all my accounts and deposits?

To add/modify or delete a nominee you will need to fill the nomination form and submit it to your nearest branch. The branch will assist you after the form has been submitted by you.For more details, Contact Us

Is address proof a mandatory requirement ?

Address proof is mandatory, if communication address in not office address.

Can a salary account have a joint applicant?

Yes, parents, spouse, child or sibling can be a joint applicant to an account. The joint applicant will need to submit a valid photo ID and address proof.

Is employment confirmation mandatory for me to open a Classic Salary Account?

Yes, employment confirmation is required to ensure that you are an employee of the company.

What is the time taken to realize outstation cheques?

The indicative time taken for the realization of out-station cheques is given below:

  • Cheques drawn where HDFC Bank has a branch, credit will be given on receipt of clear funds in:
    • Main metro locations (Mumbai, Chennai, Kolkata, New Delhi): 7 working days
    • Metro centers and state capitals (other than those of North Eastern states and Sikkim): Maximum period of 10 working days.
    • In all other centers where we have branches: maximum period of 14 working days.
  • Cheques drawn on non-branch locations where we have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days
  • Cheques drawn on non-branch locations where we do not have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days

For more details on the outstation cheque collection policy, click here
For other queries, Contact Us

Regular Salary Account

What are the charges for collection of outstation cheques?

To know the charges for collection of cheques levied in your account, click here to view the current schedule of charges. Kindly check under the following headings:

  • Collection of outstation cheques - Our Bank Locations
  • Collection of outstation cheques - Other Locations

These charges attract a Service tax and an Educational Cess as applicable in terms of the current Finance Bill

 

Can a Company ID card be accepted as a Photo ID document ?

No, a Company ID cannot be accepted as a Photo ID document. A government issued photo ID card is mandatory.

What are the documents required to open a Salary Account with HDFC Bank?

  • Employment Confirmation from your company
  • Photo ID 
  • Address Proof (If communication address is not office address)

What are the eligibility criteria for Personal Accident Death Cover?

Eligibility:

On the event date, the account holder

  • Is a bonafide employees (aged less than 70 years) of the organization to whom the specific offer has been extended
  • Is holding a Salary Account under the Corporate Salary Account Program with HDFC Bank and has received salary credit in the month or month prior
  • Should have carried out at least one purchase transaction using the Debit Card, within 6 months prior to the date of loss

What is the procedure to add/modify or delete a nominee for all my accounts and deposits?

To add/modify or delete a nominee you will need to fill the nomination form and submit it to your nearest branch. The branch will assist you after the form has been submitted by you.For more details, Contact Us

Can I use my existing Salary Account if I have changed employers ?

Yes, In case an arrangement exists, we request you to visit the nearest branch along with a letter or an e-mail received from the official Corporate email ID. The letter / e-mail should have your complete name and account number and state that you have joined the corporate.

Is employment confirmation mandatory for me to open a Regular Salary Account?

Yes, employment confirmation is required to ensure that you are an employee of the company.

How can I stop a cheque payment?

To make a Stop Payment request on an issued Cheque, kindly follow the steps mentioned below:

  • Log in to your NetBanking account
  • Click on the "Stop Payment of Cheque" option available under "Request" menu on the left hand side of the web page
  • Select the Account Number (if more than 1 account)
  • Enter first/Start cheque number to the last/End cheque number, with a reason for stopping the payment.
  • Click on "Continue".
  • On the next web page, you can verify and click on "Confirm" tab to confirm the stop payment request.

To make a stop payment request on a single cheque, enter the same number in both the fields provided. Stop payment of cheques through NetBanking is free of charge. You may obtain the cheque series from PhoneBanking and then use NetBanking to stop the cheques. Alternatively, you could use PhoneBanking or the branch to make a Stop Payment request for a cheque. Read more about fees and charges applicable to stop cheques here. These charges attract a Service Tax and an Educational Cess as applicable in terms with the current Finance Bill.

What is the time taken to realize outstation cheques?

The indicative time taken for the realization of out-station cheques is given below:

  • Cheques drawn where HDFC Bank has a branch, credit will be given on receipt of clear funds in:
    • Main metro locations (Mumbai, Chennai, Kolkata, New Delhi): 7 working days
    • Metro centers and state capitals (other than those of North Eastern states and Sikkim): Maximum period of 10 working days.
    • In all other centers where we have branches: maximum period of 14 working days.
  • Cheques drawn on non-branch locations where we have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days
  • Cheques drawn on non-branch locations where we do not have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days

For more details on the outstation cheque collection policy, click here
For other queries, Contact Us

What are the modes of accident covered under Personal Accidental Death Cover?

Accident occur via rail, road & air.

How long will it take to update a change of address?

Your mailing address will be updated within 7 working days once the application, with any supporting documents, is received and found to be in order. The change in address will also be confirmed through system generated mailers sent to the old as well as the new addresses. If you do not receive any update after the stipulated time mentioned above, we request you to Contact Us with the following details in order to enable us to assist you further:

  • The date when you submitted your request
  • The complete Branch address where the request was submitted. Click here to see details of all our bank branches
  • The name of the executive and complete address of the executive’s source branch, if the form is handed over to an executive

 

Is there any timeline to claim the Insurance Cover?

The claim should be made within 60 days from the date of death.

Is address proof a mandatory requirement ?

Address proof is mandatory, if communication address in not office address.

How do I know my beneficiary's details for a cheque issued in my name?

To know your beneficiary's details for a cheque issued by you / issuer name for a cheque credited in your account, please contact any of our bank branches. To download a Service Brochure, click here For more details, Contact Us

From where can I enquire about the status of my request to change the residential address of my HDFC Bank account?

Please revert with the following details for us to look into the matter:

  • Date of submission of request for address change
  • The branch where the request was submitted
  • Your Customer ID or Account number (in case, the same has not been mentioned earlier)
  • Your new address
  • Kindly visit the URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers.

    The primary benefit of this account is that it enables the account holder to track reimbursements you receive from your company separately.

 

Premium Salary Account

From where can I enquire about the status of my request to change the residential address of my HDFC Bank account?

Please revert with the following details for us to look into the matter:

  • Date of submission of request for address change
  • The branch where the request was submitted
  • Your Customer ID or Account number (in case, the same has not been mentioned earlier)
  • Your new address
  • Kindly visit the URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers.

    The primary benefit of this account is that it enables the account holder to track reimbursements you receive from your company separately.

 

How can I stop a cheque payment?

To make a Stop Payment request on an issued Cheque, kindly follow the steps mentioned below:

  • Log in to your NetBanking account
  • Click on the "Stop Payment of Cheque" option available under "Request" menu on the left hand side of the web page
  • Select the Account Number (if more than 1 account)
  • Enter first/Start cheque number to the last/End cheque number, with a reason for stopping the payment.
  • Click on "Continue".
  • On the next web page, you can verify and click on "Confirm" tab to confirm the stop payment request.

To make a stop payment request on a single cheque, enter the same number in both the fields provided. Stop payment of cheques through NetBanking is free of charge. You may obtain the cheque series from PhoneBanking and then use NetBanking to stop the cheques. Alternatively, you could use PhoneBanking or the branch to make a Stop Payment request for a cheque. Read more about fees and charges applicable to stop cheques here. These charges attract a Service Tax and an Educational Cess as applicable in terms with the current Finance Bill.

How do I know my beneficiary's details for a cheque issued in my name?

To know your beneficiary's details for a cheque issued by you / issuer name for a cheque credited in your account, please contact any of our bank branches. To download a Service Brochure, click here For more details, Contact Us

Is there any timeline to claim the Insurance Cover?

The claim should be made within 60 days from the date of death.

Can a Company ID card be accepted as a Photo ID document ?

No, a Company ID cannot be accepted as a Photo ID document. A government issued photo ID card is mandatory.

How long will it take to update a change of address?

Your mailing address will be updated within 7 working days once the application, with any supporting documents, is received and found to be in order. The change in address will also be confirmed through system generated mailers sent to the old as well as the new addresses. If you do not receive any update after the stipulated time mentioned above, we request you to Contact Us with the following details in order to enable us to assist you further:

  • The date when you submitted your request
  • The complete Branch address where the request was submitted. Click here to see details of all our bank branches
  • The name of the executive and complete address of the executive’s source branch, if the form is handed over to an executive

 

What are the modes of accident covered under Personal Accidental Death Cover?

Accident occur via rail, road & air.

What is the time taken to realize outstation cheques?

The indicative time taken for the realization of out-station cheques is given below:

  • Cheques drawn where HDFC Bank has a branch, credit will be given on receipt of clear funds in:
    • Main metro locations (Mumbai, Chennai, Kolkata, New Delhi): 7 working days
    • Metro centers and state capitals (other than those of North Eastern states and Sikkim): Maximum period of 10 working days.
    • In all other centers where we have branches: maximum period of 14 working days.
  • Cheques drawn on non-branch locations where we have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days
  • Cheques drawn on non-branch locations where we do not have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days

For more details on the outstation cheque collection policy, click here
For other queries, Contact Us

Can a salary account have a joint applicant?

Yes, parents, spouse, child or sibling can be a joint applicant to an account. The joint applicant will need to submit a valid photo ID and address proof.

Is employment confirmation mandatory to open a Premium Salary Account?

Yes, employment confirmation is required to ensure that you are an employee of the company.

Is address proof a mandatory requirement?

Address proof is mandatory, if communication address in not office address.

What are the documents required to open a Salary Account with HDFC Bank?

  • Employment Confirmation from your company
  • Photo ID 
  • Address Proof (If communication address is not office address)

Can I use my existing Salary Account if I have changed employers ?

Yes, In case an arrangement exists, we request you to visit the nearest branch along with a letter or an e-mail received from the official Corporate email ID. The letter / e-mail should have your complete name and account number and state that you have joined the corporate.

What are the charges for collection of outstation cheques?

To know the charges for collection of cheques levied in your account, click here to view the current schedule of charges. Kindly check under the following headings:

  • Collection of outstation cheques - Our Bank Locations
  • Collection of outstation cheques - Other Locations

These charges attract a Service tax and an Educational Cess as applicable in terms of the current Finance Bill

 

What are the eligibility criteria for Personal Accident Death Cover?

Eligibility:

On the event date, the account holder

  • Is a bonafide employees (aged less than 70 years) of the organization to whom the specific offer has been extended
  • Is holding a Salary Account under the Corporate Salary Account Program with HDFC Bank and has received salary credit in the month or month prior
  • Should have carried out at least one purchase transaction using the Debit Card, within 6 months prior to the date of loss

Defence Salary Account

Can I use my existing Salary Account if I have changed employers ?

Yes, In case an arrangement exists, we request you to visit the nearest branch along with a letter or an e-mail received from the official Corporate email ID. The letter / e-mail should have your complete name and account number and state that you have joined the corporate.

What are the charges for collection of outstation cheques?

To know the charges for collection of cheques levied in your account, click here to view the current schedule of charges. Kindly check under the following headings:

  • Collection of outstation cheques - Our Bank Locations
  • Collection of outstation cheques - Other Locations

These charges attract a Service tax and an Educational Cess as applicable in terms of the current Finance Bill

 

What are the eligibility criteria for Personal Accident Death Cover?

Eligibility:

On the event date, the account holder

  • Is a bonafide employees (aged less than 70 years) of the organization to whom the specific offer has been extended
  • Is holding a Salary Account under the Corporate Salary Account Program with HDFC Bank and has received salary credit in the month or month prior
  • Should have carried out at least one purchase transaction using the Debit Card, within 6 months prior to the date of loss

How can I stop a cheque payment?

To make a Stop Payment request on an issued Cheque, kindly follow the steps mentioned below:

  • Log in to your NetBanking account
  • Click on the "Stop Payment of Cheque" option available under "Request" menu on the left hand side of the web page
  • Select the Account Number (if more than 1 account)
  • Enter first/Start cheque number to the last/End cheque number, with a reason for stopping the payment.
  • Click on "Continue".
  • On the next web page, you can verify and click on "Confirm" tab to confirm the stop payment request.

To make a stop payment request on a single cheque, enter the same number in both the fields provided. Stop payment of cheques through NetBanking is free of charge. You may obtain the cheque series from PhoneBanking and then use NetBanking to stop the cheques. Alternatively, you could use PhoneBanking or the branch to make a Stop Payment request for a cheque. Read more about fees and charges applicable to stop cheques here. These charges attract a Service Tax and an Educational Cess as applicable in terms with the current Finance Bill.

Is address proof a mandatory requirement?

Address proof is not mandatory while opening an account.

What are the modes of accident covered under Personal Accidental Death Cover?

Accident occur via rail, road & air under Civilain Conditions

Is employment confirmation mandatory for me to open a Defence Salary Account?

Yes, employment confirmation is required to ensure that you are an employee of the company.

What is the procedure to add/modify or delete a nominee for all my accounts and deposits?

To add/modify or delete a nominee you will need to fill the nomination form and submit it to your nearest branch. The branch will assist you after the form has been submitted by you.For more details, Contact Us

What is the time taken to realize outstation cheques?

The indicative time taken for the realization of out-station cheques is given below:

  • Cheques drawn where HDFC Bank has a branch, credit will be given on receipt of clear funds in:
    • Main metro locations (Mumbai, Chennai, Kolkata, New Delhi): 7 working days
    • Metro centers and state capitals (other than those of North Eastern states and Sikkim): Maximum period of 10 working days.
    • In all other centers where we have branches: maximum period of 14 working days.
  • Cheques drawn on non-branch locations where we have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days
  • Cheques drawn on non-branch locations where we do not have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days

For more details on the outstation cheque collection policy, click here
For other queries, Contact Us

Can a Defence ID card be accepted as a Photo ID document (Defense Salary Account)?

A Defence ID can be accepted as a Photo ID document.

How long will it take to update a change of address?

Your mailing address will be updated within 7 working days once the application, with any supporting documents, is received and found to be in order. The change in address will also be confirmed through system generated mailers sent to the old as well as the new addresses. If you do not receive any update after the stipulated time mentioned above, we request you to Contact Us with the following details in order to enable us to assist you further:

  • The date when you submitted your request
  • The complete Branch address where the request was submitted. Click here to see details of all our bank branches
  • The name of the executive and complete address of the executive’s source branch, if the form is handed over to an executive

 

Is there any timeline to claim the Insurance Cover?

The claim should be made within 60 days from the date of death.

What are the documents required to open a Salary Account with HDFC Bank?

  • Employment Confirmation from your company
  • Photo ID 

How do I know my beneficiary's details for a cheque issued in my name?

To know your beneficiary's details for a cheque issued by you / issuer name for a cheque credited in your account, please contact any of our bank branches. To download a Service Brochure, click here For more details, Contact Us

From where can I enquire about the status of my request to change the residential address of my HDFC Bank account?

Please revert with the following details for us to look into the matter:

  • Date of submission of request for address change
  • The branch where the request was submitted
  • Your Customer ID or Account number (in case, the same has not been mentioned earlier)
  • Your new address
  • Kindly visit the URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers.

    The primary benefit of this account is that it enables the account holder to track reimbursements you receive from your company separately.

 

Basic Savings Bank Deposit Account - Salary

From where can I enquire about the status of my request to change the residential address of my HDFC Bank account?

Please revert with the following details for us to look into the matter:

  • Date of submission of request for address change
  • The branch where the request was submitted
  • Your Customer ID or Account number (in case, the same has not been mentioned earlier)
  • Your new address
  • Kindly visit the URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers.

    The primary benefit of this account is that it enables the account holder to track reimbursements you receive from your company separately.

 

How do I know my beneficiary's details for a cheque issued in my name?

To know your beneficiary's details for a cheque issued by you / issuer name for a cheque credited in your account, please contact any of our bank branches. To download a Service Brochure, click here For more details, Contact Us

Is employment confirmation mandatory for me to open a Basic Savings Bank Deposit Account - Salary?

To ensure that you are an employee of the company a confirmation of employment is necessary.

What is the procedure to add/modify or delete a nominee for all my accounts and deposits?

To add/modify or delete a nominee you will need to fill the nomination form and submit it to your nearest branch. The branch will assist you after the form has been submitted by you.For more details, Contact Us

What is the time taken to realize outstation cheques?

The indicative time taken for the realization of out-station cheques is given below:

  • Cheques drawn where HDFC Bank has a branch, credit will be given on receipt of clear funds in:
    • Main metro locations (Mumbai, Chennai, Kolkata, New Delhi): 7 working days
    • Metro centers and state capitals (other than those of North Eastern states and Sikkim): Maximum period of 10 working days.
    • In all other centers where we have branches: maximum period of 14 working days.
  • Cheques drawn on non-branch locations where we have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days
  • Cheques drawn on non-branch locations where we do not have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days

For more details on the outstation cheque collection policy, click here
For other queries, Contact Us

How long will it take to update a change of address?

Your mailing address will be updated within 7 working days once the application, with any supporting documents, is received and found to be in order. The change in address will also be confirmed through system generated mailers sent to the old as well as the new addresses. If you do not receive any update after the stipulated time mentioned above, we request you to Contact Us with the following details in order to enable us to assist you further:

  • The date when you submitted your request
  • The complete Branch address where the request was submitted. Click here to see details of all our bank branches
  • The name of the executive and complete address of the executive’s source branch, if the form is handed over to an executive

 

What are the charges for collection of outstation cheques?

To know the charges for collection of cheques levied in your account, click here to view the current schedule of charges. Kindly check under the following headings:

  • Collection of outstation cheques - Our Bank Locations
  • Collection of outstation cheques - Other Locations

These charges attract a Service tax and an Educational Cess as applicable in terms of the current Finance Bill

 

Can I use my existing Basic Savings Bank Deposit Account - Salary if I have changed employers?

Yes, In case an arrangement exists, we request you to visit the nearest branch along with a letter or an e-mail received from the official Corporate email ID. The letter / e-mail should have your complete name and account number and state that you have joined the corporate.

How can I stop a cheque payment?

To make a Stop Payment request on an issued Cheque, kindly follow the steps mentioned below:

  • Log in to your NetBanking account
  • Click on the "Stop Payment of Cheque" option available under "Request" menu on the left hand side of the web page
  • Select the Account Number (if more than 1 account)
  • Enter first/Start cheque number to the last/End cheque number, with a reason for stopping the payment.
  • Click on "Continue".
  • On the next web page, you can verify and click on "Confirm" tab to confirm the stop payment request.

To make a stop payment request on a single cheque, enter the same number in both the fields provided. Stop payment of cheques through NetBanking is free of charge. You may obtain the cheque series from PhoneBanking and then use NetBanking to stop the cheques. Alternatively, you could use PhoneBanking or the branch to make a Stop Payment request for a cheque. Read more about fees and charges applicable to stop cheques here. These charges attract a Service Tax and an Educational Cess as applicable in terms with the current Finance Bill.

Is address proof a mandatory requirement (Basic Savings Bank Deposit Account - Salary)?

Yes. address proof is mandatory

What are the documents required to open a Salary Account with HDFC Bank (Basic Savings Bank Deposit Account - Salary)?

  • Employment Confirmation from your company
  • Photo ID 
  • Address Proof (If communication address is not office address)

Can a Company ID card be accepted as a Photo ID document (Basic Savings Bank Deposit Account - Salary)?

No, a Company ID cannot be accepted as a Photo ID document. A government issued photo ID card is mandatory.

Reimbursement Account

Can I use this account for regular cheque/ cash deposits & withdrawals?

Yes, you can use it as a regular account for typical banking transactions.

What are the eligibility criteria for Personal Accident Death Cover?

Eligibility:

On the event date, the account holder

  • Is a bonafide employees (aged less than 70 years) of the organization to whom the specific offer has been extended
  • Is holding a Salary Account under the Corporate Salary Account Program with HDFC Bank and has received salary credit in the month or month prior
  • Should have carried out at least one purchase transaction using the Debit Card, within 6 months prior to the date of loss

What are the charges for collection of outstation cheques?

To know the charges for collection of cheques levied in your account, click here to view the current schedule of charges. Kindly check under the following headings:

  • Collection of outstation cheques - Our Bank Locations
  • Collection of outstation cheques - Other Locations

These charges attract a Service tax and an Educational Cess as applicable in terms of the current Finance Bill

 

How can I stop a cheque payment?

To make a Stop Payment request on an issued Cheque, kindly follow the steps mentioned below:

  • Log in to your NetBanking account
  • Click on the "Stop Payment of Cheque" option available under "Request" menu on the left hand side of the web page
  • Select the Account Number (if more than 1 account)
  • Enter first/Start cheque number to the last/End cheque number, with a reason for stopping the payment.
  • Click on "Continue".
  • On the next web page, you can verify and click on "Confirm" tab to confirm the stop payment request.

To make a stop payment request on a single cheque, enter the same number in both the fields provided. Stop payment of cheques through NetBanking is free of charge. You may obtain the cheque series from PhoneBanking and then use NetBanking to stop the cheques. Alternatively, you could use PhoneBanking or the branch to make a Stop Payment request for a cheque. Read more about fees and charges applicable to stop cheques here. These charges attract a Service Tax and an Educational Cess as applicable in terms with the current Finance Bill.

How long will it take to update a change of address?

Your mailing address will be updated within 7 working days once the application, with any supporting documents, is received and found to be in order. The change in address will also be confirmed through system generated mailers sent to the old as well as the new addresses. If you do not receive any update after the stipulated time mentioned above, we request you to Contact Us with the following details in order to enable us to assist you further:

  • The date when you submitted your request
  • The complete Branch address where the request was submitted. Click here to see details of all our bank branches
  • The name of the executive and complete address of the executive’s source branch, if the form is handed over to an executive

 

What is the procedure to add/modify or delete a nominee for all my accounts and deposits?

To add/modify or delete a nominee you will need to fill the nomination form and submit it to your nearest branch. The branch will assist you after the form has been submitted by you.For more details, Contact Us

What is the time taken to realize outstation cheques?

The indicative time taken for the realization of out-station cheques is given below:

  • Cheques drawn where HDFC Bank has a branch, credit will be given on receipt of clear funds in:
    • Main metro locations (Mumbai, Chennai, Kolkata, New Delhi): 7 working days
    • Metro centers and state capitals (other than those of North Eastern states and Sikkim): Maximum period of 10 working days.
    • In all other centers where we have branches: maximum period of 14 working days.
  • Cheques drawn on non-branch locations where we have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days
  • Cheques drawn on non-branch locations where we do not have a tie-up with correspondent bank, credit will be given on receipt of clear funds:
    • Within a maximum period of 14 working days

For more details on the outstation cheque collection policy, click here
For other queries, Contact Us

Will I be entitled to the same kind of benefits on this account as my Salary account?

The features & benefits on the Reimbursement account are as follows:

Click Here for features & benefits on the Reimbursement account.

How do I know my beneficiary's details for a cheque issued in my name?

To know your beneficiary's details for a cheque issued by you / issuer name for a cheque credited in your account, please contact any of our bank branches. To download a Service Brochure, click here For more details, Contact Us

What do I need to do to open a joint account?

The Reimbursement Account has to be in the same order as your Salary Savings Account. In case your Salary savings account is a joint account then a separate introduction is not required and you only need to add the name in the (Account Opening Document) AOD.

Will I be able to access both my accounts at all establishments/ATMs through a single Debit Card?

Your existing Debit Card will be linked to both accounts. Any additional card will be charged at the regular rates. You will be able to select either account to transact at HDFC Bank ATMs. At other VISA/PLUS ATMs (Other Bank’s ATMs) you may or may not have access to both accounts. When such an option is unavailable, you can only access your salary account. If you are a VISA Electron Debit Cardholder you can access only your Salary Account at merchant locations for transactions and not your Reimbursement Account. If you are a Maestro Debit Cardholder may be able to select between your Salary Account and Reimbursement Account at merchant locations.

Will I earn interest on the Reimbursement Account?

The Reimbursement Account is value added benefit given to the salary account holder and hence is a non-interest bearing account.

Why do I need a Reimbursement Account?

A Reimbursement Account enables you to separate your regular monthly salary from the monthly reimbursements you receive from your company. This helps you track reimbursements separately.

From where can I enquire about the status of my request to change the residential address of my HDFC Bank account?

Please revert with the following details for us to look into the matter:

  • Date of submission of request for address change
  • The branch where the request was submitted
  • Your Customer ID or Account number (in case, the same has not been mentioned earlier)
  • Your new address
  • Kindly visit the URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers.

    The primary benefit of this account is that it enables the account holder to track reimbursements you receive from your company separately.