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FAQs |
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If you have any queries that are not answered here, please call us or
write to us.
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What is the HDFC Bank ForexPlus card?
The HDFC Bank ForexPlus card is a magnetic strip based Pre-paid Card introduced in partnership with Visa International, which offers you a convenient and secure way to carry your forex cash. This card offers you the freedom to shop anywhere in the world and provides access to the currency of your destination at competitive market rates. It can be used at over 850,000 Visa ATMs worldwide and at over 13 million Visa Merchant Establishments worldwide. This card cannot be used for payments in India, Nepal or Bhutan.
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What are the currencies available for HDFC ForexPlus?
The HDFC ForexPlus is currently available in 6currencies, Australian Dollar, Canadian Dollar, Euro, GBP, US Dollar and Japanese Yen.
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Where do I get this card?
This card is available over the counter at all HDFC Bank branches and "Select FFMCs" branches. You simply need to walk into the branch, fill in the required documentation, fund your card and walk out with the Card pack. The card will get activated within hours of the funding being done.
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How does this card work?
Your HDFC Bank ForexPlus Travel card will be activated with the loaded AUD / CAD/ Euro / GBP / USD / JPY within hours of the bank getting the clear funds from you. Once active, the card can be used at any international location. (Usage of the card is not allowed in India, Nepal and Bhutan.)
The HDFC Bank ForexPlus card works just like a Credit Card for purchase transactions at Merchants' Establishments that have an electronic terminal. The only difference is that the transaction amount is directly debited from your HDFC Bank ForexPlus card balance. Your HDFC Bank ForexPlus card is accepted at over all Merchant Establishments displaying the Visa symbol.
The card can be used to withdraw cash at all Visa ATMs worldwide. Irrespective of the currency of the card, the cash will be in the currency of the country. Only ensure that you remember the PIN given to you with the card pack. The same is unique for every card and cannot be changed at any domestic or international ATM.
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Do I need to have HDFC Bank account to purchase the HDFC Bank ForexPlus card?
No, you don't need to have an account with HDFC Bank to purchase the Bank ForexPlus card. You can just walk into any of our HDFC bank branches in India and purchase it over the counter.
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What documents should I submit when I purchase the HDFC Bank ForexPlus card?
HDFC Bank Current or Savings account holders need to just submit the application form for the HDFC Bank ForexPlus card and the form A2 (or any other Forex Documentation as mandated under FEMA)
If you don't have an HDFC Bank Current or Savings account, you need to submit the application form for the HDFC Bank ForexPlus card, the form A2 (or any other Forex Documentation as mandated under FEMA) as well as a Photocopy of your current and valid Passport.
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How soon can the card be used after it is purchased?
Your card will be activated with the loaded AUD / CAD / Euro / GBP / USD / JPY within a few hours of the bank having received the clear funds from you. Post activation, the card is ready for use
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Are there any transactions for which this Card should not be used?
Yes, your card should not be used for temporary charges - e.g. paying deposits at hotels, hiring of cars etc. Incase you have paid these deposits using the ForexPlus card and the hotel/car rental agency etc. settles for an amount lesser than the deposit amount or you pay through a different mode the balance amount will get credited into your account only after 35 days from the transaction date.
Note: the Bank reserves the right to charge the Card holder for any unauthorized amounts.
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Can the value of the card be topped up?
Yes, the top up or reloads can be carried out in 2 ways:
You can authorize the Bank to debit your account by giving an HDFC Bank cheque or cash or a local cheque drawn on HDFC Bank and reload the card.
Remote reload -by anybody other than yourself is also possible. The person authorised by you for the same will need to come to the bank branch with the money and will need to provide the necessary documents to the bank. On receipt of the application form and the funds, your card will get reloaded for the desired amount.
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Can the ATM PIN be changed?
No, the ATM PIN cannot be changed at any of the HDFC Bank ATMs.
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What if I forget my ATM PIN?
You can call the HDFC bank PhoneBanking for assistance. A new PIN will be sent across to your mailing address with the bank.
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How will I know which ATMs accept the HDFC Bank ForexPlus Card?
All ATMs displaying the Visa/PLUS Logo will accept the HDFC Bank ForexPlus Card.
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How many Visa ATMs and Visa Point of Sale (POS) terminals are there worldwide?
There are 85,000 Visa ATMs and over 13 million Visa Merchant Establishments worldwide, where you can use your Card. The worldwide list of Visa ATMs is available online at http://www.visa-asia.com. This card cannot be used for payments in India, Nepal or Bhutan.
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Whom should I contact if my card is lost or stolen?
Immediately report the loss of your HDFC Bank ForexPlus Card by calling HDFC Bank PhoneBanking at Mumbai 022-28561818. You will not be liable for transactions on your Card Account (if any) from the moment your report is registered with the bank.
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Who should I contact for my replacement Card? Is there a charge for replacement?
You can call the HDFC Bank PhoneBanking number of your city and ask for replacement of your HDFC Bank ForexPlus card. The reissued card will be sent to your domestic address with the bank.
The charges for the Reissue of the Card are given in the Schedule of Charges.
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