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FAQs |
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If you have any queries that are not answered here, please call us.
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What is the difference between a Customer ID Number and a Telephone Identification Number (TIN)?
The Customer ID Number and the Telephone Identification Number (TIN), are two separate unique numbers. The Customer ID is a unique number given while Account opening. This is communicated to you in the Welcome Letter.
The Telephone Identification Number (TIN), is a four-digit number also called as a Phonebanking password. You need to use the TIN along with the Customer ID Number in order to access A/c information through PhoneBanking. The Telephone Identification Number is sent to you in the welcome kit.
We suggest that you keep both the numbers confidential.
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How can I get my Cust ID Number if I have not received the welcome letter?
You can call your nearest PhoneBanking centers and speak to the Phonebanker. Our Phonebanker will give you the Customer ID number after carrying on mandatory verification checks.
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What is IVR?
IVR is the abbreviation for Interactive Voice Response System.
This is an automated PhoneBanking system which allows you to access your confidential a/c information after dialing your Customer Id and the TIN. You can also access a host of other transactions.
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Why am I not able to access the IVR system?
The probable reason is that you are calling from a Pulse (Analog) telephone exchange or instrument.
The other reasons and their solution are as under:
- You dial and get a engaged tone
This could happen because of some issue at the exchange or all lines in the hunt group could be occupied. You would be required to call after some time.
- You dial and get a ringing tone
One or more lines in the hunt group are dead. Hence, in case you cannot get transferred to the IVR after 3 rings, please try again.
- You get through but are unable to go past the IVR welcome message
This happens when you are calling from a Pulse mode instrument. In such cases the instrument has to be converted to the Tone mode by dialling the Star " * " button on the telephone before dialing.
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I am not able to make my bill payment through PhoneBanking?
To make a Bill Payment, you need to register for our BillPay facility.
If you are already registered and still unable to make the payment, please call the nearest PhoneBanking center and speak to our Phonebanker.
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How do I report loss of ATM / Debit / ForexPlus / GiftPlus Card after agent hours?
You need to call up the nearest PhoneBanking number and choose the appropriate option i.e 33 for hotlisting the card. Your call will be transferred to a Phonebanking agent who will immediately block your card.
Hotlisting of the ATM / Debit / ForexPlus / GiftPlus Card can be done 24 hours a day, 7 days a week.
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| Register Now |
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Ready to use PhoneBanking? Click here to Register
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