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FAQs |
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If you have any queries that are not answered here, please call us or
write to us.
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What is InstaAlert?
HDFC Bank InstaAlert is a facility through which you can receive latest information about your banking transactions on your HDFC Bank Account. These could be event or frequency based alerts. Alerts for which you are registered with the bank are sent either via an SMS on your mobile phone or through an email to your mail id or both.
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What are the kinds of alerts that I can get?
You can register for any or all of the following alerts:
- Debit transactions greater than Rs. 5,000/ Rs.10, 000/ Rs. 20,000/Rs. 50,000
- Credit in account greater than Rs. 5,000/ Rs.10, 000/ Rs. 20,000/Rs. 50,000
- Account Balance below Rs. 5,000/ Rs.10, 000/ Rs. 20,000/Rs. 50,000
- Weekly account balance
- Salary Credits*
- Utility bill payment due Alert**
*You need to have a Corporate Salary account
** You need to be registered for Bill pay for this and this alert will happen for presentment/biller companies
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How often will I receive the alerts?
Depending on the type of alerts selected, you will receive the alert(s) when the particular event happens. However, in case of the Weekly account balance, the alert is sent once a week.
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How do I register for InstaAlert?
You can register online by logging to netbanking or by filling up an insta alert registration form and drop it at nearest HDFC Bank branch.
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Do I have to register separately for each alert or will I automatically get all the alerts , once I register for this service?
On the InstaAlert application form, you need to tick on the alerts that you want to receive. You will receive only those alerts that you choose on the InstaAlert application form.
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I have more than one account -will I get alerts for all my accounts through one time registration?
Yes, if you fill the account numbers in the application form
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Is it a charged service?
Insta Alert is FREE ( w.e.f April 2007), for all Savings Accounts EXCEPT ' Pension Accounts' For these accounts the charge is Rs 25/- per quarter. Current Account are charged at Rs 50/- per quarter.
Service Tax as applicable
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Can I give you more than one email-ids and mobile numbers for my alert service?
No, for one customer, we will send the alerts only on one mobile no and email id. However on one account, if there are 2 account holders both of you can give separate mobile numbers/email IDs.
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I have a joint account with HDFC Bank. Will you send alerts to both account holders?
Yes, if both of you are registered for the alerts service. Register Now
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I am a second account holder. Will you send me alerts to my email-id?
Yes, if you are registered for the alerts service.Register Now
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Do I need a special phone for receiving SMS based alerts?
All you need to have is a GSM/CDMA mobile with an Indian number. You need not be registered with any particular service provider
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Can I sign up for all the alerts or is there any restriction?
Yes, you can sign up for all alerts. However for receiving Salary alert, you need to have a Corporate Salary account with HDFC Bank and for receiving utility bill payment alert, you need to be registered for Bill Pay with HDFC Bank and it needs to be a presentment/biller company.
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How will HDFC Bank know which utility bills I need to pay?
For receiving utility bill payment alert, you need to be registered for Bill Pay with HDFC bank. This facility will be available only for presentment /biller companies.
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Do I need to sign up for Bill Pay separately?
Yes, for receiving alerts on Bill Pay, you need to be registered for Bill Pay with HDFC bank. Registering for the BillPay service is simple! Click here for detailed instructions on how to register for the BillPay.
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