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FAQs |
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If you have any queries that are not answered
here, please call
us or
write
to us.
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What
is the HDFC Bank ForexPlus card?
The HDFC Bank ForexPlus card is a magnetic strip based Pre-paid Card introduced
in partnership with Visa / Master International, which offers you a convenient
and secure way to carry your forex cash. This card offers you the freedom
to shop anywhere in the world and provides access to the currency of your
destination at competitive market rates. It can be used at all Visa / Master
ATMs and Merchant establishment worldwide. This card cannot be used for payments
in India, Nepal or Bhutan.
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What
are the currencies available for HDFC Bank ForexPlus card?
The HDFC Bank ForexPlus card is currently available in 9 currencies, Australian Dollar, AED (Dirhams) Canadian Dollar, Euro, Japanese Yen, Singapore Dollars, Sterling Pound, Swiss Francand US Dollar.
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Where
do I get this card?
This card is available over the counter at all HDFC Bank branches and "Select
FFMCs" branches. You simply need to walk into the branch, fill in the required
documentation, fund your card and walk out with the Card pack. The card will
get activated within hours of the funding being done.
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How
does this card work?
Your HDFC Bank ForexPlus card will be activated with the loaded AUD / AED / CAD / CHF/ Euro / GBP / JPY / SGD and USD within hours of the bank getting the clear funds from you. Once active, the card can be used at any international location. (Usage of the card is not allowed in India, Nepal and Bhutan.)
The HDFC Bank ForexPlus card works just like a Credit Card for purchase transactions at Merchants' Establishments that have an electronic terminal. The only difference is that the transaction amount is directly debited from your HDFC Bank ForexPlus card balance. Your HDFC Bank ForexPlus card is accepted at over all Merchant Establishments displaying the Visa / Master symbol.
The card can be used to withdraw cash at all Visa / Master ATMs worldwide. Irrespective of the currency of the card, the cash will be in the currency of the country. Only ensure that you remember the PIN given to you with the card pack. The same is unique for every card and cannot be changed at any domestic or international ATM.
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Do
I need to have HDFC Bank account to purchase the HDFC Bank ForexPlus card?
No, you don't need to have an account with HDFC Bank to purchase the Bank
ForexPlus card. You can just walk into any of our HDFC bank branches in India
and purchase it over the counter.
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What
documents should I submit when I purchase the HDFC Bank ForexPlus card?
HDFC Bank Current or Savings account holders need to just submit the application
form for the HDFC Bank ForexPlus card and the form A2 (or any other Forex
Documentation as mandated under FEMA)
If you don't have an HDFC Bank Current or Savings account, you need to submit
the application form for the HDFC Bank ForexPlus card, the form A2 (or any
other Forex Documentation as mandated under FEMA) as well as a Photocopy of
your current and valid Passport.
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How
soon can the card be used after it is purchased?
Your card will be activated with the loaded AUD / AED / CAD / CHF/ Euro / GBP / JPY / SGD and USD within a few hours of the bank having received the clear funds from you. Post activation, the card is ready for use. |
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Are
there any transactions for which this Card should not be used?
Yes, your card should not be used for temporary charges - e.g. paying deposits
at hotels, hiring of cars etc. Incase you have paid these deposits using the
ForexPlus card and the hotel/car rental agency etc. settles for an amount
lesser than the deposit amount or you pay through a different mode the balance
amount will get credited into your account only after 35 days from the transaction
date.
Note: the Bank reserves the right to charge
the Card holder for any unauthorized amounts. |
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Can
the value of the card be topped up?
Yes, the top up or reloads can be carried out in 2 ways:
You can authorize the Bank to debit your account by giving an HDFC Bank cheque
or cash or a local cheque drawn on HDFC Bank and reload the card.
Remote reload -by anybody other than yourself is also possible. The person
authorised by you for the same will need to come to the bank branch with the
money and will need to provide the necessary documents to the bank. On receipt
of the application form and the funds, your card will get reloaded for the
desired amount.
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Can
the ATM PIN be changed?
No, the ATM PIN cannot be changed at any of the HDFC Bank ATMs.
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What
if I forget my ATM PIN?
You can call the HDFC bank PhoneBanking for assistance. A new PIN will be
sent across to your mailing address with the bank.
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How
will I know which ATMs accept the HDFC Bank ForexPlus Card?
All ATMs displaying the Visa/ PLUS / Master Logo will accept the HDFC Bank
ForexPlus Card.
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Whom
should I contact if my card is lost or stolen?
In case of loss of card please report the loss immediately.
You will not be liable for transactions on your Card Account (if any) from
the moment your report is registered with the bank.
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Who
should I contact for my replacement Card? Is there a charge for replacement?
You can call the HDFC Bank PhoneBanking number of your city and ask for replacement
of your HDFC Bank ForexPlus card. The reissued card will be sent to your domestic
address with the bank.
The charges for the Reissue of the Card are given in the Schedule of Charges.
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What is the maximum value for which the Card can be used?
There is no limit imposed on the usage of the Card. Customer's can withdraw/utilise
any amount, upto the loaded value on the card at any ATM/POS. However, there
are some ATMs which have a per transaction limit on every withdrawal that
they honor, which cannot be changed by the Bank. Hence, in such cases the
cardholder might need to do multiple transactions if he wants to withdraw
a higher amount.
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How to activate e-commerce on my card?
Follow 2 simple steps
Step 1: Log on to Prepaid card NetBanking.
Step 2: Enable your e-commerce transaction facility to make purchase
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