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FAQs |
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If you have any queries that are not answered here, please call us.
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What is the difference between a Customer ID and a
Telephone Identification Number (TIN)?
The Customer ID is a unique number given to an account holder when he opens an account and is communicated in the Welcome Letter.
The Telephone Identification Number (TIN) also called PhoneBanking password, is a four-digit number which you need to use along with the Customer ID in order to access account information on PhoneBanking. The Telephone Identification Number (TIN) is sent to you in your Welcome Kit.
Kindly keep both Customer ID and TIN confidential.
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How can I get my Customer ID if I have not received
the Welcome letter?
Just call PhoneBanking
in your city and request for your Customer ID.
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What is IVR?
IVR is the abbreviation for Interactive Voice Response System.
This is an automated PhoneBanking system which allows you to access your confidential
a/c information after dialing your Customer Id and the TIN or Debit card number
and PIN. You can also access a host of other transactions.
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Why am I not able to access the IVR system?
The probable reason is that you are calling from a Pulse (Analog) telephone exchange or instrument.
The other reasons and their solution are as under:
- You dial and get a engaged tone
This could happen because of some issue at the exchange or all PhoneBanking lines could be occupied. In this case, please call PhoneBanking after some time.
- You dial and get a ringing tone
One or more lines in the hunt group are dead. Hence, in case you cannot get transferred to the IVR after 3 rings, please try again.
- You get through but are unable to go past the IVR welcome message
This happens when you are calling from a Pulse mode instrument. In such cases the instrument has to be converted to the Tone mode by dialing the Star " * " button on the telephone before dialing.
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I am not able to make my bill payment through PhoneBanking?
To make a bill Payment, you need to register for our BillPay facility. If you are already registered and still unable to make the payment, please call the PhoneBanking number in your city.
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How do I report loss of ATM / Debit / Prepaid Card after agent hours ?
Just call the PhoneBanking number. Hotlisting / Blocking of the ATM / Debit / Prepaid Card is done 24 hours a day, 7 days a week.
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| Register Now |
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Ready to use PhoneBanking? Click here to Register
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