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FAQs |
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If you have any queries that are not answered here, please call us or
write to us.
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What is the difference between a Customer ID Number and a Telephone Identification Number (TIN)?
The Customer (Cust) ID Number and the Telephone Identification Number (TIN), are two separate unique numbers. The Cust ID is a unique number given to an account holder when he opens an account. It is usually sent along with the welcome letter.
The Telephone Identification Number (TIN), is a four-digit number, which you need to use along with the Cust ID Number in order to access Phone Banking. This number is sent to you by mail after you open your account. We suggest that you keep both the numbers confidential.
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How can I get my Cust ID Number if I have not received the welcome letter?
You can call the PhoneBanking
numbers in your city and speak with a Phone Banker. You can select a language
by dialing 3 for English or 6 for Hindi then Dial 9 to talk to a Phone Banker.
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What is IVR?
IVR is the abbreviation for Interactive Voice Response System. This is the automated PhoneBanking system that guides you through the banking transactions.
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Why am I not able to access the IVR system?
The probable reason is that you are calling from a Pulse (analog) telephone exchange or instrument. The other reasons and the solutions are as under:
- You dial and get a engaged tone
This could happen because of some issue at the exchange or all the lines in the hunt could be occupied. You would be required to call after some time.
- You dial and get a ringing tone
One or more lines in the hunt group are dead. Hence, in case you cannot get transferred to the IVR after 3 rings, please try again.
- You get through but are unable to go past the IVR welcome message
This is the most common complaint. This happens when you are calling from a Pulse mode instrument. In such cases the instrument has to be converted to the Tone mode by dialling the Star " * " button on the telephone before dialing.
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Why am I not able to make my bill payment through PhoneBanking?
You need to first register with us to avail of the BillPay facility.
If you are already registered, we may not have received your billing details from the utility company. You can get more information by speaking to a Phone Banker.
If you have any further queries on this product, contact
us and we'll get back to you.
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How do i report lost of ATM / Debit card after agent hours?
Just call up the local PhoneBanking number. Hotlisting of the ATM / Debit card can be done 24 hours a day, 7 days a week.
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Ready to use PhoneBanking? Click here to Register
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