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FAQs |
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If you have any queries that are not answered here, please call us or
write to us.
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Who is eligible for NetBanking?
All HDFC Bank Savings and Current account holders can access their accounts through NetBanking.
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Is there any charge for this service?
No. Currently, we offer NetBanking free with all accounts. However, all minimum balance/deposit amount requirements of the relevant accounts will need to be honoured.
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What can I do using NetBanking?
Currently, you can do any of the following:
Queries -
Check your Balance
See your Statement
Inquire about cheque status
Ask for a Statement
Ask for a Cheque Book
Inquire about your Fixed Deposit
Inquire about your TDS details
See your Demat Account
Update your profile
Transactions -
Stop a Cheque
Pay your Bills
Ask for a Demand Draft
Transfer funds between your accounts
Transfer funds to a third party
Request for a new Fixed Deposit
Shop
Online
Pay HDFC Bank Credit Card Dues
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What are the locations that a Demand Draft request can be made for?
We can issue Demand Drafts at all the locations where we have a branch or have an arrangement with our correspondent bank for the same.
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Is there any charge for booking Demand Draft Online?
Yes the charges for booking Demand Draft Online are:
- Rs. 30 for any DD booked online and sent to the customers address (
+ correspondant Bank charges if applicable)
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Where can I open a new Fixed Deposit?
You can open a Fixed Deposit in any of our branches throughout the country.
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What do you mean that the transactions are "Real-Time online"?
We have designed the NetBanking service in such a way that it takes your requests and acts on them immediately. All transactions that will affect your balance (except Demand Draft request) done automatically by the system. For example- Funds Transfer, Stop Payment instructions, Fixed Deposit requests and the like. All the balances that are displayed to you are as of that instant and would cover transactions done by you over any of our channels.
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When will my transactions affect my account?
Immediately! Except in the case of Demand Draft request, which will be processed during the banking hours on the next working day.
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How will I know that my transaction has been completed?
The NetBanking system does one of the following, depending upon the transaction you have requested:
- Displays the information requested
- Accepts your instruction and displays an appropriate message to the effect or gives you a transaction reference number which you may use in all future communication regarding the same
- Displays an appropriate message on why it cannot complete your transaction or asks you to try again
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How safe are my requests/transactions on NetBanking?
You can be assured of complete privacy when you use HDFC Bank's NetBanking facility. We have built several checks to safeguard your NetBanking transactions. Before you gain access to your account, you will be asked to enter your unique customer ID and IPIN (password) to verify your identity. To maximise the security and confidentiality of your transactions, your password is not accessible to anyone, not even bank employees.
When you bank with us on the Internet, you are always in a secure zone. To ensure the security of your transactions, we use a technology called Secured Socket Layer (SSL), which involves scrambling of the information between you and the Bank. If an unauthorised user tries to access your account by keying in various combinations while trying to guess your password, your account will automatically get locked. Moreover, when you log-in to NetBanking, your last date and time of log-in will be displayed so that you can make sure that nobody has accessed your account.
In addition to these online security features, we have in place a dedicated team to monitor the access to the web server and to prevent unauthorised access.
These features work together to maximise the security of your banking transactions. However, in order to ensure complete security, please remember to log-out of NetBanking after you have completed your transactions. Know more.
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Are there any special benefits to me for using NetBanking?
There are various befenfits of using NetBanking
- Free Stop Cheque
- Statement Request
- Free Fund Transfer
- BillPay facility
- Preferred rates for Demand Draft
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What kind of hardware and software are recommended for using NetBanking more efficiently?
Hardware: You need to have a Pentium PC with 32 MB RAM, 2.1 GB Hard Disk Space with 500MB free space.
Software: You need to have a browser: Internet Explorer Version 5.5 or Netscape Navigator Version 4.7.
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I cannot read some digits of the password. What should I do?
The IPIN (password) is a number randomly generated by the system, and the only person having access to it is you. We would therefore request you to apply for regeneration of the password.
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What is the process for regeneration of IPIN (password)?
Regeneration is a request for another IPIN. For this you can call PhoneBanking if you have a Telephone Identification Number (TIN)
OR
Download the PIN Regeneration Form (below), complete it and mail it to nearest P.O.Box or submit it at the nearest HDFC Bank branch.
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I have two accounts and two Cust IDs. How do I know which password is valid for which Cust ID?
For obvious security reasons we do not print the Cust ID or account number on the password mailer sent to you. The only solution, therefore, is to try the two combinations of the Cust IDs and passwords that you have.
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Why is my NetBanking IPIN (password) not functioning?
There could be various reasons for the IPIN (password) not functioning:
- The IPIN (password) is case-sensitive and may not have been entered in the same lower or upper case as mentioned in the IPIN envelope sent to you.
- The account has not been accessed for more than 180 days.
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How can I log-in if I have forgotten my password?
You need a new IPIN (password) to login in case you have forgotten your IPIN. For a new IPIN you can call PhoneBanking if you have a Telephone Identification Number (TIN)
OR
Download the PIN Regeneration Form (below), complete it and mail it to nearest P.O.Box or submit it at the nearest HDFC Bank branch.
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How do I change my password?
To change your IPIN (password), please follow the instructions given below
- Go to NetBanking Log-in area and key in your Cust ID and password. The password is case-sensitive. Please key in the same lower or upper case as mentioned in the IPIN envelope.
- After you have logged in, you can change your password using the change password option. The password should be alpha-numeric and less than or equal to 15 characters.
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I am getting the message "Access denied". What do I do?
Reasons you could be locked out for:
- You have not used the NetBanking facility for more than 180 days
- You have entered the wrong IPIN (password) five (5) times and could be a user error on your part
- If you have forgotten your IPIN, then we have no choice but to regenerate on an authenticated request from you
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I have changed my password but am unable to use my old or new password. What am I supposed to do?
This is possibly because:
- You have not keyed in the new IPIN (password) correctly OR
- After five unsuccessful attempts, access to NetBanking has been disabled for security reasons.
- If you remember your IPIN click here to submit a request for enabling your access to NetBanking.
- If you have forgotten your IPIN you need to submit a request for regeneration. You can call PhoneBanking if you have a Telephone Identification Number (TIN)
OR
Click here to download the NetBanking Password Regeneration form. The completed form can be submitted at the nearest HDFC Bank branch.
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How can I block my IPIN (password) or un-register?
We require a written instruction from you to block your IPIN.
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Who is eligible for Credit Cards NetBanking?
All HDFC Bank customers who are
- NetBanking users and have an
- HDFC Bank Credit Card
Your card should be in regular status for accessing your card account through NetBanking
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Is there any charge for Credit Cards NetBanking service?
No. This service is offered free of charge
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How can I register for Credit Cards NetBanking service?
The process for registering your Credit Card for NetBanking is easy.
- If you are an HDFC Bank Account Holder and have already registered for NetBanking,
Step 1 On HDFC Bank website page Choose "NetBanking" option and click on LOGIN
Step 2 On the next page click on "continue" button
Step 3 Now you are on NetBanking log in page. Please Type your Customer Identification Number and NetBanking password (IPIN) to log in. This brings you onto the NetBanking page that displays all your account summary details and other Transaction options.
Step 4 Please click on "Credit Cards" tab.
Step 5 Click on "Register New Card" option on the left hand side panel.
Step 6 Please enter your 16 digit HDFC Bank Credit Card number, expiry date and your Credit Card PIN number and click on "submit" to link your card to your NetBanking ID.
- If you are an HDFC Bank Account Holder and haven't registered for NetBanking, you have to first register for NetBanking by filling in a NetBanking application form
Download the e-Age Banking form (below), complete it and submit it at the nearest HDFC Bank branch.
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What can I do using Credit Cards NetBanking?
Currently, you can use the following Credit Cards NetBanking features
Registration
De-Registration
View Account Information
Credit Cards Payment
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What all information can I view in Credit Cards account summary?
The following Credit Cards account details are displayed on the screen
- Total Credit limit
(This is the total credit limit assigned to you at the time of card activation)
- Available Credit limit
(This is the credit limit available to you as of today and is exclusive of total outstanding - billed or unbilled)
- Available Cash limit
(This is the cash limit available to you as of today)
- Total billed amount
(This is the total billed amount up to your latest statement date)
- Payment due date
(This is the payment due date for your latest statement)
- Minimum Amount due
(This is the min amount due on your latest statement)
- Total unbilled amount
(This is the sum of all transactions after the latest statement date which are already billed to your card account)
- Total outstanding authorizations
(This is the sum of all the transactions after the latest statement date which are authorised by you but are yet to be billed to your account. In case you have availed Cash-on-Call, it also includes the Cash-on-Call principal amount which is outstanding on your card account.)
- Reward Points balance - Last Statement
(This shows the total rewards points you had accumulated till the latest statement date)
- Rewards Points balance - Current Points
(This shows the total reward points you currently have in your card account)
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Are there any special benefits to me for using Credit Cards NetBanking?
Credit Cards NetBanking saves your time and provides you the convenience of transacting from your home without hassels.
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How can I de-register for the Credit Cards NetBanking service?
Please click on the de-register option on the left hand side panel and select the card number for discontinuing NetBanking facility for your card.
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How can I register for Credit Cards NetBanking if I don't have my Credit Card ATM PIN number?
You can call up your nearest Credit Cards customer service number to request for the generation of a new ATM PIN number. You can register for Credit Cards NetBanking once you get your new ATM PIN number
To find a Credit Cards customer service number, click here
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What are the measures I can take to ensure greater security?
- You should log-out from the NetBanking when leaving your PC.
- Always change your password continuously, choose "strong" 6 to 8 digit passwords (alphanumeric) and change them regularly; avoid obvious passwords (names of family members, pets, favourite musician etc), and don't reveal your passwords to anyone.
- You should not write a password down on any paper, which may be easily accessible to anyone.
- Put in a power-on password in your machine so that nobody else can switch on your machine.
- Have a screensaver password so that when you are away from your workstation nobody else can access it.
- If you think someone knows your password go online and change it immediately
- If you are using the Internet in a public place (e.g. a Cyber Cafe) do not leave the PC unattended, and ensure that no one is watching what you type.
- Logoff from NetBanking upon completion of your session by clicking on the logout button, so that the session closes, and not by shutting the window. This will prevent the viewing of previous pages of your online session via your PC.
- You should consider running a Personal Firewall, which will prevent unauthorised persons from accessing your computer and guard against the introduction of malicious programs onto your PC.
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If you suspect that the security of any account has been compromised, contact us immediately
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| Register Now |
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Ready to use NetBanking? Click here to Register
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