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Manager, HDFC Bank Cards Division,
PO BOX # 8654
Thiruvanmiyur PO
Chennai - 600 041.

 

VISA INFINIA CUSTOMER CENTRE (VICC)

(Exclusive call centre facility for VISA Infinia cardmembers provided by VISA)

The Visa Infinia Customer Center (VICC) is a one-stop shop staffed by highly trained professionals who provide a wide range of Concierge & Emergency services for Visa Infinia cardholders in Asia Pacific. The VICC is operational 24 X 7 and is easily accessible via a comprehensive network of international toll-free numbers given below. If there is no international toll free number available for a particular country, cardmembers can reach the VICC by making a collect call. Emergency needs like lost/stolen cards replacement, emergency cash disbursement etc., can be fulfilled by VICC. Please refer to "Concierge Services" section on Benefits page for details of the types of concierge services that the VICC can offer.

VICC toll-free numbers

Card Holder Calling From English Speaking Service Mandarin Speaking Service Japanese Speaking Service Korean Speaking Service Cantonese Speaking Service Malay Speaking Service Thai Speaking Service
Australia 1800233688 1800555647 1800555649 1800555651 1800555652 - 1800555653
Austria 800293083 - 0800281689 - - - 1800555653
Belgium 080078464 - 080071029 - - - -
Brunei 800-1111, then 8667659643 - - - - 800-1111, then 8667753708 -
Canada 18666391910 - 18667957712 - - - -
China- Southem 108004400083 108004400026 108004400085 108004400086 108004400087 - 108004400088
China- Northen 108007440083 108007440026 108007440085 108007440086 108007440087 - 108007440088
Denmark 80883413 - 80884348 - - - -
France 800908852 - 800919553 - - - -
Germany 8001822809 - 8001822148 - - - -
Greece 0080044121091 - 0080044121222 - - - -
Hong Kong 800901869 800901870 800901872 800901873 30028589 800901874 800901875
Hungary 0680014351 - 680014855 - - - -
India 000-117, then 8667659643 000-117, then 8666700943 000-117, then 8666700974 000-117, then 8666700975 000-117, then 8666700976 - 000-117, then 8666100977
Indonesia 0018034415668 001803441226 00803441235 001803441238 001803441239 001803441242 00803441243
Italy 00781767 - 800784252 - - - -
Japan 00531440023 00531440024 0120363884 00531440025 00531440028 - 00531440027
Macau 0800706 O800707 800708 0800709 0800455 - 0800711
Malaysia 1800803006 1800805571 1800805572 1800805573 1800805574 1800805575 1800805576
Netherlands 08000232963 - 08000229478 - - - -
New Zealand 0508600100 0800103295 0800103298 0800103406 0800103407 - -
Philippines 180014410014 180014410078 180014410080 180014410081 180014410082 - 180014410083
Portugal 800844035 - 800844082 - - - -
Singapore 18008232049 8004481292 8004481294 8004481295 8004481296 800441297 8004481298
S. Korea 003684400072 003684400073 003684400075 00308440079 003684400076 - 0003684400077
Spain 900948965 - 900998948 - - - -
Sweden 020790941 - 0200285386 - - - -
Switzerland 0800835270 - 0800564962 - - - -
Taiwan 00801444189 00801103966 00801444191 00801444192 00801444193 - 00801444194
Thailand 0018004411248 008004411252 008004411259 0001800441260 0018004411268 - 0018004413327
UK 08001695187 - 08005870552 - - - -
USA 18667659643 18666700943 1866700974 18666700975 18666700976 - 18666700977

 

CONTACT DETAILS OF OTHER SERVICE PROVIDERS / PARTNERS

HDFC ERGO General Insurance Company: Toll-free Number 1800 2 700 700 or write to bankclaims[at]hdfcbank[dot]com
To avail of Emergency Hospitalisation Cover, please call +91 11 - 41898872.