Hindi Version
Terms and Conditions
This document lays out the Terms and Conditions which shall be applicable to all the accounts which are existing or may be opened anytime in future with HDFC Bank. The words, I, me, my and Customer refer to the person(s) who open the account and shall include both singular and plural. Reference to masculine shall include the feminine and neuter gender. The Bank refers to HDFC Bank Ltd., a banking company incorporated in India under the Companies Act 1956 and having its registered office at HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai-400013.
1. GENERAL - APPLICABLE TO ALL SERVICES 2. SAVINGS ACCOUNTS
3. CURRENT ACCOUNTS 4. FIXED DEPOSITS
5. SUPERSAVER ACCOUNTS / FACILITY 6. SWEEP IN INSTRUCTIONS
7. RECURRING DEPOSITS 8. ATM USABLE CARDS
9. ARHTIA CARD 10. PHONEBANKING
11. BILL PAY FACILITY 12. MOBILEBANKING
13. INSTAALERT 14. NETBANKING
15. Visa CardPay 16. INTERNATIONAL DEBIT CARD
17. EMAIL STATEMENTS 18. PASSBOOK
19. INVESTMENT SERVICES ACCOUNT 20. AVERAGE MONTHLY BALANCE
21. DOORSTEP BANKING SERVICES 22. ADD-ON CARD ON MOBILE
23.FOREX PLUS PLATINUM CARD TERMS AND CONDITIONS 24.FOREX PLUS CARD TERMS AND CONDITIONS
25. IMPORTANT NOTICE FOR USA CUSTOMERS 26. MULTI CURRENCY FOREXPLUS PLATINUM CARD
1. GENERAL - APPLICABLE TO ALL SERVICES
1.1 I agree to abide by the Bank's Terms and Conditions and rules in force and the changes thereto in Terms and Conditions from time to time relating to my account as communicated and made available on the Bank's website.
1.2 I agree that the opening and maintenance of the account is subject to rules and regulations introduced or amended from time to time by the Reserve Bank of India.
1.3 I agree that the bank before opening any deposit account, will carry out a due diligence as required under Know Your Customer guidelines of the bank. I would be required to submit necessary documents or proofs, such as identity , address, photograph and any such information to meet with KYC, AML or other statutory/regulatory requirements.
Further, after the account is opened, in compliance with the extant regulatory guidelines, I agree to submit the above documents again at periodic intervals, as may be required by the Bank.
1.4 I agree that the Bank may, at its discretion, engage the services of Business Facilitators (hereinafter referred to as "BF") and Business Correspondents (hereinafter referred to as "BC") for extension of banking and financial services so as to ensure greater financial inclusion and increasing the outreach of the banking sector. The Bank, however, shall be responsible for the acts and omission of such BC and BF.
1.5 I agree that, under normal circumstances, the bank has the liberty to close my account at any time by giving me at least 30 days notice. However, if the Average Monthly/ Quarterly Balance, is not maintained, the Bank reserves the right to close my account without giving any prior notice.
1.6 I agree that the Bank can at its sole discretion, amend any of the services/facilities given in my account either wholly or partially at any time by giving me at least 30 days notice and/or provide an option to me to switch to other services/facilities.
1.7 I agree that any change in my account status or change of address will be immediately informed to the Bank failing which I shall be responsible for any non-receipt of communication/deliverables or the same being delivered at my old address.
1.8 I agree that all instructions relating to my account will be issued to the Bank as per acceptable mode of communication to the Bank.
1.9 I agree to preserve my cheque book/ATM Card carefully. In case of loss/theft of the same I shall immediately inform the Bank in writing.
1.10 I agree that I will maintain the minimum balance in my account as prescribed by the Bank from time to time.
1.11 I agree that I shall be liable to pay all charges, fees, interest, costs wherever applicable, which the Bank may levy with respect to my account or any transaction or services rendered and the same may be recovered by the Bank by a debit to my account. I agree and acknowledge that in case of non-availability of adequate funds the charges will be debited to the account over a period of time till the entire amount is recovered.
1.12 The Bank reserves the right to refuse Chequebooks, Adhoc Statements, PhoneBanking TINs, NetBanking IPINs, Debit/ATM Cards & PINs to the customer, in case the Average Monthly/ Quarterly Balance in the account is not maintained.
1.13 I agree that I shall not pay any amount in cash to any Sales Representative of the Bank at the time of opening an account or carrying out any transaction in the normal course of the business. I agree to deposit cash only at the Bank's teller counters at the branch premises.
1.14 I agree to execute necessary writings in the form and manner as may be required by the Bank in order to execute my Fax instructions to the Bank.
1.15 I agree that the Bank will send me communications/letters etc. through courier/messenger/mail or through any other mode at its discretion and the Bank shall not be liable for any delay arising there from.
1.16 I agree and acknowledge that in the absence of my specific instructions to personally collect from the Branch, the cheque books, PhoneBanking TINs, NetBanking IPINs, Debit/ATM Cards & PINs will be despatched by courier/messenger/mail or through any other mode by the Bank at its discretion to the address notified by me for correspondence.
1.17 I agree that the Bank will, unless requested by me in writing to the contrary, issue cheque book on the opening of my account. Further issue of cheque books will be only against written requisition by me or through ATM, PhoneBanking or NetBanking.
1.18 I agree that an account may be opened on behalf of a Minor by his natural guardian or by a guardian appointed by a court of Competent Jurisdiction. The guardian shall represent the Minor in all transactions of any description in the above account until the said Minor attains majority. Upon the Minor attaining majority, the right of the guardian to operate the account shall cease. The guardian agrees to indemnify the Bank against the claim of above Minor for any withdrawal/transactions made by him in the Minor's account.
1.19 I agree and undertake to ensure that there would be sufficient funds/cleared balance/pre-arranged credit facilities in my account for effecting transactions. I agree that the Bank shall not be liable for any consequences arising out of non-compliance by the Bank of my instructions due to inadequacy of funds and the Bank can at its sole discretion decide to carry out the instructions not withstanding the inadequacy of funds without prior approval from or notice to me and I shall be liable to repay with interest the resulting advance, overdraft or credit thereby created and all related charges arising thereby at prime lending rate applicable from time to time. I agree that frequent dishonour of cheques or high value cheque returns due to insufficient funds may lead to discontinuation of cheque books / closure of bank account.
1.20 I agree that in the event of an account being overdrawn, the Bank reserves the right to set off this amount against any credit lying in any of my accounts.
1.21 I agree that the transactions conducted by me at the BC counters shall be reflected in the bank’s books latest by the next working day.
1.22 I agree that the Bank shall not be liable for any damages, losses (direct or indirect) whatsoever, due to disruption or non availability of any of services/facilities due to technical fault/error or any failure in telecommunication network or any error in any software or hardware systems beyond the control of the Bank.
1.23 I agree that the Bank may disclose, in strict confidence, to other institutions, such Personal Information as may be reasonably necessary for reasons inclusive of:
  1. For participation in any telecommunication or electronic clearing network
  2. In compliance with a legal directive
  3. For credit rating by recognized credit rating agencies
  4. For fraud prevention purposes
  5. To credit information bureaus.
1.24 I give consent to the Bank to update my Aadhaar number in its records, basis information received by it through any external source/agencies, including government agencies. I also give consent to the Bank to disclose my Aadhaar number, as well as other related information, not restricted to the linked account number, to external institution(s) and/or regulatory body/bodies and/or statutory body/bodies and/or any other agent/s and/or vendor/s and/or contractors with whom the Bank enters, or has entered into any arrangement, in connection with providing of services / products.
Further, I agree that the Bank may use Aadhaar based transaction and/or authentication mechanism/system, either through biometric means or any other means deemed suitable by the Bank, as applicable and possible.
1.25 I give consent to the Bank to disclose information provided in the account opening form for the purpose of cross selling by HBL Global Ltd and any other marketing agent/s and/or contractors with whom the Bank enters, or has entered into any arrangement, in connection with providing of services/products, including without limitation, cross selling of various financial products. The Bank will have to always check before any cross-sell attempt whether or not I have registered for ‘Do Not Call’ facility.
1.26 Disclosure of Information to CIBIL:
I understand that as a pre-condition, relating to grant of the loans/ advances/ other fund-based and non-fund-based credit facilities to me, the Bank, requires my consent for the disclosure by the Bank of information and data relating to me, of the credit facility availed of/to be availed, by me, obligations assumed/ to be assumed, by me, in relation thereto and default, if any, committed by me, in discharge thereof. Accordingly, I, hereby agree and give consent for the disclosure by the Bank of all or any such,
  1. information and data relating to me
  2. the information or data relating to any credit facility availed of/ to be availed, by me, and
  3. default, if any, committed by me in discharge of my such obligation, as the Bank may deem appropriate and necessary, to disclose and furnish to Credit Information Bureau (India) Ltd. and any other agency authorised in this behalf by RBI.I, declare that the information and data furnished by me to the Bank are true and correct.
I, undertake that:
  1. The Credit Information Bureau (India) Ltd. and any other agency so authorised may use, process the said information and data disclosed by the Bank in the manner as deemed fit by them; and
  2. The Credit Information Bureau (India) Ltd. and any other agency so authorised may furnish for consideration, the processed information and data or products thereof prepared by them, to banks/ financial institutions and other credit grantors or registered users, as may be specified by the Reserve Bank in this behalf.
1.27 Force Majeure:
The Bank shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of the Bank to perform any of its obligations under these Terms and Conditions or those applicable specifically to its services/facilities if performance is prevented, hindered or delayed by a Force Majeure event (defined below) and in such case its obligations shall be suspended for so long as the Force Majeure event continues.

"Force Majeure Event" means any event due to any cause beyond the reasonable control of the Bank, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.
1.28 Indemnity:
I agree that I shall indemnify and hold the Bank harmless against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses whatsoever which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing any of the services or due to any negligence/mistake/misconduct on my part or breach or non-compliance by me of any of the Terms and Conditions relating to any of the services or by reason of the Bank in good faith taking or refusing to take action on any instruction given by me.
1.29 Right of Lien/Set off:
I hereby grant and confirm the existence of the right of lien and set-off with the Bank, which the Bank may at any time without prejudice to any of its specific rights under any other agreements with me, at its sole discretion and without notice to me utilise to appropriate any moneys belonging to me and lying/deposited with the Bank or due by the Bank to me, towards any of the Bank’s dues and outstandings under or in respect of a loan facility, including any charges/fees/dues payable under these Terms and Conditions..
1.30 Miscellaneous:
Failure to enforce any rights conferred by these Terms and Conditions or any law shall not be deemed to be a waiver of any such rights or operate so as to the exercise or enforcement thereof at any subsequent time.
1.31 Governing Law:
All claims, matters and disputes are subject to the exclusive jurisdiction of the competent courts in Mumbai only. These Terms and Conditions and/or the operations in the accounts of the customer maintained by the Bank and/or the use of the services provided by the Bank shall be governed by the laws of the Republic of India and no other nation. The customer and the Bank agree to submit to the exclusive Jurisdiction of the Courts located in Mumbai, India as regards any claims or matters arising under these Terms and Conditions.The Bank accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India.
1.32 Should I have any complaint relating to the features of any of the products/services of the Bank that I hold/avail of, I am aware that I can approach the Grievance Redressal Cell within the Bank at grievance[dot]redressal[at]hdfcbank[dot]com for a resolution and if I do not get a satisfactory response within 30 days of lodging the complaint, then, under the Banking Ombudsman Scheme 2006,I can approach the Ombudsman appointed by the Reserve Bank of India, in charge of the region where I hold my account, details of which are available at www.bankingombudsman.rbi.org.in
1.33 In case there are no transactions initiated by me / us in the account for a continuous period of two years for Savings Account and Current Account (excludes system generated transactions like credit interest,debit interest), I / We agree that the account would be treated as a 'Dormant' Account by the Bank. I/We agree that the account status would change to 'Active' only on my/our ( all joint holders) written instruction in this regard and by initiating a transaction by me / us at the home branch. I/We understand that until the account status is 'Dormant', transactions through Direct Banking Channels like ATM, Net Banking, Phone-banking may not be allowed by the Bank.
1.34 I/We agree that, in case I/we have issued single cheque/instruction, for debit to my/our account, for issuing more than one Demand Draft/Pay-order, then the same will reflect as multiple debit entries in my/our account
1.35 Bank reserves the right to record telephonic conversations with customers for quality control purposes.
1.36 Bank reserves the right to reject your application even if KYC documents / Account opening form are in order.
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2. SAVINGS ACCOUNTS
2.1 Salary Accounts
2.1.1 Reversal of Salary Credits: I hereby irrevocably and unconditionally authorise the Bank to on the request of my employer/company recover by marking hold funds/debiting/reversal of credit, any excess amount credited by and/or on the instructions of the employer/company into my account, with notice to me. The Bank will not be held responsible and liable for any such hold funds/debit/reversal of credit carried out by the Bank.
2.1.2 I acknowledge that my account has been opened with the Bank by virtue of my employment with the employer/company and is designated as "Salary Account". I understand that pursuant to the arrangement between the employer/company and the Bank, at the sole discretion of the Bank I may be entitled to certain facilities on the Salary Account only during the currency of my employment with the employer/company or till the subsistence of the arrangement between the employer/company and the Bank. I shall notify the Bank on cessation of services with the employer/company. The words "the employer/company" refers to the corporate in which I am employed and on whose request the Salary Account is opened with the Bank.
2.1.3 I understand and acknowledge that the special facilities offered on Salary Account are basis agreement of regular salary credit between the employer/company and the Bank.
2.1.4 I understand and acknowledge that the name of the account holder is not tallied with the account number before crediting salary in the respective accounts as provided by my employer/company.
2.1.5 I understand and acknowledge that the responsibility of providing the correct account number for crediting of salaries will lie solely with my employer/company and i shall not hold the bank responsible for any wrong credit arising out of such incorrect account number provided by my employer/company.
2.1.6 I hereby agree that in the event of no salary credits in my Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank.
2.1.7 I hereby agree that the Bank may at its sole and absolute discretion close the Salary Account if noticed that no amounts are credited by and/or on the instructions of the employer/company to the Salary Account regularly or in the event of my ceasing to be in the services of the employer/company for any reason whatsoever after giving me a notice of 30 days.
2.1.8 I agree that any modification to the mode of operation in my account can be effected by the Bank with the consent of all joint holders to my account. I acknowledge that the Bank will not be entertaining any request for modification received without consent of all joint holders to my account. I further agree and acknowledge that till such time the Bank shall continue to honor the instructions in accordance with the mode of operation agreed at the time of opening the account.
2.2 Additional benefit for Salary Account Customer - Personal Accidental Death Cover (PADC) on Salary Account
2.2.1 The following are the broad Terms & Conditions of the captioned cover on salary account and Titanium Royale Debit card
  • Accidental Death resulting from bodily injury due accident only
  • Accidental Death resulting from bodily injury which directly and independently of all other causes results in Death within twelve (12) months of the event date
  • On the event date, the account holder
    • Is a bonafide employees (aged less than 70 years ) of the organization to whom the specific offer has been extended
    • Is holding a Salary Account under the Corporate Salary Account Program with HDFC Bank and has received salary credit in the month or month prior
    • Should have carried out at least one purchase transaction using the Debit Card, within 6 months prior to the date of loss.
    • In case of Air Accidental Death claim ticket should have been purchased using Debit Card linked to Salary Account
  • Cover provided only to the primary account holder

The following are the broad Terms & Conditions of the captioned cover in case of Salary Family Account
  • Accidental Death resulting from bodily injury due accident only
  • Accidental Death resulting from bodily injury which directly and independently of all other causes results in Death within twelve (12) months of the event date
  • On the event date, the account holder
    • Is aged less than 70 years
    • Is holding a Salary Family Account by virtue of his/her relationship with the salary account holder and such salary account is a zero balance account and has received salary credit in the month or month prior
    • Should have carried out at least one purchase transaction using the debit card, within 6 months prior to the date of loss
    • In case of Air Accidental Death claim ticket should have been purchased using Debit Card linked to Salary Family Account
  • Cover provided only to the primary account holder
2.2.2 Claim Procedure:
  • In the event of death of the account holder, the beneficiary to approach the account branch, and the branch would guide the customer on the documents required.
  • On the receipt of these documents by the branch, as special gesture for our salary account holders, HDFC bank would liaise with the insurance company for processing the claim. However, receipt of the documents by the branch does not construe acceptance of claim. In the event of death, the beneficiary has to inform the account branch immediately. As per policy the insurance company needs to be informed (through the bank) within 30 days of accident and all supporting documents relating to the claim needs to be submitted to the insurance company within sixty (60) days from the date of loss.
2.2.3 Disclaimer :
  • The account holder specifically acknowledges that the Bank will not be liable in any manner whatsoever by virtue of any insurance cover provided, and that the insurance company will be solely liable, in case of a death of a Cardholder and shall not hold the Bank responsible for any matter arising out of or in connection with such insurance cover, whether for or in respect of any deficiency or defect in such insurance cover, recovery or payment of compensation, processing or settlement of claims or otherwise howsoever, and all such matters shall be addressed to and sorted out directly with the Insurance company.
  • The account holder further acknowledges that the insurance cover so provided will be available to the salary accounts only as per the terms of the relevant insurance policy in force, with his account maintained in good standing. On the account being closed or converted to savings regular account temporarily or permanently for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of cesser of account. Further the account holder also agrees that even during continuation of his account, the Bank may at any time suspend, withdraw or cancel the benefit of such insurance cover, and there will no binding obligation on the Bank to continue this benefit.
  • Insurance company can be subject to change and insurance cover is subject to the terms and conditions of the policy in force
2.3 Kid's Advantage Account
2.3.1 An account may be opened on behalf of a Minor by his/her natural guardian or by a guardian appointed by a court of competent jurisdiction. The guardian shall represent the Minor in all transactions of any 1 description in the above account until the said Minor attains majority. Upon the Minor attaining majority, the right of the guardian to operate the account shall cease.
2.3.2 The guardian agrees that the Minor's account will not be entitled to any overdraft or any borrowing facility whatsoever.
2.3.3 If for any reason there is inadequate balance or the Minor's account is overdrawn, the Bank shall be entitled to dishonour any cheques drawn on the said account without being liable for any consequences arising there from.
2.3.4 The guardian agrees that on issue of ATM/Debit Card all the Terms and Conditions as applicable to ATM/Debit Card and its usage mentioned herein shall apply.
2.3.5 The guardian agrees and acknowledges that the withdrawal by the Minor, including through use of ATM/Debit Card, attach no liability to the Minor personally on account of Minority. Accordingly, the whole of such liability is assumed by the guardian and shall be discharged by the guardian alone. The guardian shall be fully bound by all debits to the Minor's account including through use of ATM/Debit Cards.
2.3.6 The guardian agrees that the Bank shall be entitled to debit any of his/her accounts to recover all charges, fees, interests, costs or any amounts overdrawn from the Minor's account.
2.3.7 In the event any special facility such as life insurance cover for the guardian is offered in the Minor's account, the provision of clause 15.59.1 & 15.59.2 hereunder shall apply mutatis mutandis. The guardian agrees that the Bank may disclose in strict confidence to the insurance company any personal information for any purposes arising out of or in connection with such insurance cover.
2.3.8 The guardian agrees to indemnify the Bank against all actions, claims, demands, proceedings, damages, losses, costs, charges and expenses whatsoever which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or arising out of opening and operation of the Minor’s account including withdrawals/transactions through use of ATM/Debit Card and further against all and any claims of the Minor for any withdrawal/transactions made by the guardian in the Minor's account.
2.3.9 Disclaimer
All supporting documents relating to claim must be submitted to the company within sixty (60) days from the date of loss and the claim should be within thirty (30) days from the date of Loss.
2.4 "Basic Savings Bank Deposit Account:"
2.4.1 I understand that, as per regulatory guidelines, holders of Basic Savings Bank Deposit Account are not eligible to open any other savings account in HDFC Bank
2.4.2 Thus, I agree that if I have any other existing savings account(s) with HDFC Bank, then I am required to close such other savings account(s) within 30 days of opening the Basic Savings Bank Deposit Account
2.4.3 I accept that the Bank reserves the right to close the other savings account(s) (if any), as applicable under the regulatory guidelines, if such account(s) is/are not closed by me within 30 days of opening the Basic Savings Bank Deposit Account
2.4.4 Any resident individual and do not have complete KYC is eligible to open a BSBDA Small Account. To be more specific, a residential individual who does not have:
  • Photo ID proof as per the bank’s acceptable list of documents.
  • Address proof as per the bank’s acceptable list of documents.
Listed below are the criteria required to operate a BSBDA Small Account :
2.4.5 As a BSBDA Small Account holder I would be subject to the following transactional limits:
  • The total balance in the BSDBA Small account should not exceed Rs. 50,000 at any point of time
    OR
  • The total credits in the BSDBA Small account should not exceed Rs. 1,00,000 at any point of time
    OR
  • The total withdrawals and transfers in the BSDBA Small account should not exceed Rs. 10,000 in a month
If the balance in the account exceeds Rs. 50,000, no further credit transactions will be permitted the Small account till such time the balance goes below Rs. 50,000

If the aggregate of credits in a financial year exceeds Rs. 1,00,000 no further credit transactions will be permitted in the Small account till the end of that financial year

If the withdrawals and transfers exceeds Rs. 10,000 no further debit transactions will be permitted in the Small account till the end of that calendar month
2.4.6 As a BSBDA Small Account holder I am required to submit to HDFC Bank:
  • An evidence of having applied for valid KYC (as per the acceptable list of KYC specified for BSBDA Small Accounts) within 12 months of account opening
  • The following documents will be treated as evidence for having applied for a valid KYC within 12 months of account opening:

    BSBDA Small Account – Acceptable list of documents accepted towards proof of having applied for valid KYC
    Documents to be establised for proof of identity
    KYC Document Document to be accepted as evidence
    Passport [ not expired] Copy of aaplication form by Ministry of External affairs - Govt.
    PAN card Copy of Form 49A
    Election/Voter’s card Copy of Form 6
    Driving Licensce - Permenant (except Copy of application form by RTO
    Aadhaar card / letter issued by Government of India Aadhaar Acknowledgement letter issued by UIDAI (Unique Identiifcation Authority of India)
    NREGA card. Copy of application form by NREGA
       
    Documents to be establised for proof of Address
    KYC Document Document to be accepted as evidence
    Passport [ not expired] Copy of aaplication form by Ministry of External affairs - Govt. of India
    Driving license - Permanent(except issued by the Govt of Maharashtra). Copy of application form by RTO
    Ration card Copy of application form / Acknowledgement slip
    Election card / Voters ID [if it has address]. Copy of Form 6
    Aadhaar card / letter issued by Government of India. Aadhaar Acknowledgement letter issued by UIDAI (Unique Identiifcation Authority of India)
    NREGA card. Copy of application form by NREGA
    Senior citizens card issued by the State /Central Govt. of India (if it has address). Copy of application form / Acknowledgement slip issued by the State /Central Govt. of India
    Domicile certificate with communication address issued by Municipal Corporation. Copy of application form / Acknowledgement slip issued by Municipal Corporation

  • Actual KYC (ID proof, Address proof and Photograph) as per the Bank's acceptable list of KYC within 24 months of account opening
2.4.7 I understand that, holders of BSBDA – Small Account are not eligible to open any other CASA / TD / RD in HDFC Bank till such time I am KYC complied
2.4.8 I accept that the Bank reserves the right to close the other current, savings, term deposit account(s) (if any), if such account(s) is/are not closed by me within 7 days of opening the BSBDA Small Account
2.5 "Senior Citizen" Account:
Additional benefit for customers holding Senior Citizens Account.

Description Sum Insured
Accidental Hospitalisation Cover (Reimbursement Cover) Rs.50,000/- p.a
Accidental Hospital Cash (One claim per year) Rs.500/- per day for a maximum of 15 days per year

Currently the policy is with HDFC ERGO Insurance Company Limited.

The following are the broad Terms & Conditions of the captioned cover:
2.5.1 Accidental Hospitalisation Cover:
  1. This cover is extended only to the first holder of the Senior Citizens Account.
  2. This is a Reimbursement cover valid only in India.
  3. If the cardholder is hospitalized for a minimum period of 24 hrs on the advice of a doctor because of accidental bodily injury sustained during the policy period, than the insurance company will reimburse, reasonable and customary medical expenses incurred upto a maximum sum insured.
  4. This includes the reasonable charges incurred on the advice of a doctor as an inpatient in a hospital for accommodation, nursing care, the attention of medically qualified staff, undergoing medically necessary procedures and medical consumables.
  5. For the claim to be accepted & processed, the cardholder should have carried out at least 1 purchase (point of sale) transaction at a merchant establishment using the Debit Card, in the previous 6 months before the accident. A purchase transaction performed before the date of hospitalization - in the same month (as the month of the accident) will also be valid.
  6. This cover is applicable for resident individuals only. It will not be applicable to Non-individual entities.
2.5.2 Accidental Hospital Cash :
  1. It provides cash benefit for each completed day of hospitalisation, payable once a year @Rs.500 per day for a maximum of 15 days per year. 'Day' for this purpose shall be every completed (24 hours) of hospitalisation.
2.5.3 Claim Procedure :
  1. In the event of accidental hospitalisation of the cardholder, the claimant / claimant's representative to approach the account branch, and the branch would guide the customer on the documents required. On the receipt of these documents by the branch, as special gesture for our debit card holders, HDFC bank would liaise with the insurance company for processing the claim. However, receipt of the documents by the branch does not construe acceptance of claim. In the event of accidental hospitalisation, the claimant has to inform the account branch immediately. As per policy the insurance company needs to be informed ( through the bank) within 30 days of accident.
2.5.4 Disclaimer :
  1. Insurance is the subject matter of solicitation and HDFC Bank is not responsible for any compensation or processing of claims or for any reason whatsoever.
2.6 "SavingsMax" Account:
Additional benefit for customers holding SavingsMax Accounts:

Description Sum Insured
Accidental Hospitalisation Cover (Reimbursement Cover) Rs. 1,00,000/- p.a
Accidental Hospital Cash Rs.1,000/- per day for a maximum of 15 days per year

Currently the policy is with HDFC ERGO Insurance Company Limited.

The following are the broad Terms & Conditions of the captioned cover :
2.6.1 Accidental Hospitalisation Cover
  • This cover is extended only to the first holder of the SavingsMax account.
  • It would be applicable after the completion of the 1st calendar quarter, post the quarter of account opening.
  • This is a Reimbursement cover valid only in India.
  • If the first holder of the SavingsMax account is hospitalized for a minimum period of 24 hrs on the advice of a doctor because of accidental bodily injury sustained during the policy period, then the insurance company will reimburse, reasonable and customary medical expenses incurred upto a maximum sum of Rs. 1,00,000/-.
  • This includes the reasonable charges incurred on the advice of a doctor as an in-patient in a hospital for accommodation, nursing care, the attention of medically qualified staff, undergoing medically necessary procedures and medical consumables.
  • For the claim to be accepted & processed, the first holder of the SavingsMax account should have fulfilled the below 2 conditions -
    • Maintained an Average Quarterly Balance of Rs. 25,000 (irrespective of enjoying the benefit of a zero balance account with a Fixed Deposit of minimum Rs. 1,00,000/-), in the calendar quarter previous to the quarter of the date of accident
    • Should have done at least 1 purchase - point of sale (POS) transaction at a merchant establishment using the Debit Card in the previous 3 months before the date of accident
  • Accidental hospitalisation reimbursement cover will be payable by the insurance company till the sum insured of Rs. 1,00,000/- is exhausted under one policy period of the bank with the insurance company, which is subject to renewal annually.
  • The accident will be covered only if it requires hospitalisation of more than 24 hrs.
  • This cover is applicable for resident individuals only. It will not be applicable to Non-Individual entities.
2.6.2 Accidental Hospitalisation Cash
  • It provides cash benefits for each completed day of hospitalisation & can be claimed if the customer is hospitalized due to an accident for more than 24 hrs. This is meant to cover expenses for which bills cannot be produced
  • It is limited to Rs. 1,000/- per day for a maximum of 15 days per year, per person. 'Day' for this purpose shall be every completed (24 hours) of hospitalisation.
  • Accidental hospital cash will be payable by the insurance company till 15 days are exhausted under one policy period of the bank with the insurance company, only in the situation where claim under Accidental hospitalisation has been accepted.
2.6.3 All supporting documents relating to claim must be submitted to the company within sixty (60) days from the date of loss and the claim should be within thirty (30) days from the date of Loss.
2.6.4 Claim Procedure
  • In the event of Accidental hospitalisation of the first holder of the SavingsMax account, the claimant/claimant's representative to approach the account branch, and the branch would guide the customer on the documents required. On the receipt of these documents by the branch, as a special gesture for our SavingsMax account holders, HDFC Bank would liaise with the insurance company for processing the claim. However receipt of documents by the branch does not construe acceptance of claim. In the event of Accidental hospitalisation, the claimant has to inform the account branch immediately. As per policy the insurance company needs to be informed (through the bank) within 30 days of the accident.
2.6.5 Disclaimer
  • Insurance is the subject matter of solicitation and HDFC Bank is not responsible for any compensation or processing of claims or for any reason whatsoever
  • Claims will be subject to the exclusions mentioned in the policy document
2.6.6 Accidental Death Cover of Rs.10 lac
 
  • The insurance cover is restricted to death by vehicular accidents (Rail/Road/Air)
  • This cover is extended only to the first holder of the SavingsMax account
  • For claim to be processed, primary account holder should have done atleast 1 purchase- Point of Sale transaction at a merchant establishment using the Debit Card in the previous 3 months before the date of death. A purchase transaction performed before the date of death in the same month will also be valid
2.6.7 Disclaimer
 
  • In the event of accidental death of the account holder, the claimant / claimant's representative to approach the account branch, and the branch would guide the customer on the documents required
  • On the receipt of these documents by the branch, as special gesture, HDFC bank would liaise with the insurance company for processing the claim
  • However, receipt of the documents by the branch does not construe acceptance of claim
  • In the event of accidental hospitalisation/death, the claimant has to inform the account branch immediately
  • All supporting documents relating to claim must be submitted to the company within sixty (60) days from the date of loss and the claim should be within thirty (30) days from the date of Loss
  • Claims will be subject to the exclusions mentioned in the policy document
2.7 Women's Savings Account
Additional benefit for customers holding Women's Savings Account

Description Sum Insured
Personal Accidental Death Cover Rs 10,00,000/-
Accidental Hospitalisation Cover (Reimbursement Cover) Rs 1,00,000/- p.a
Accidental Hospital Cash Rs 1,000/- per day for a maximum of 10 days per year

Currently the policy is with HDFC ERGO General Insurance.

The following are the broad Terms & Conditions of the captioned cover :
2.7.1 Personal Accidental Death Cover
  • This cover is extended only to the first holder of the Women's Savings account
  • For the claim to be accepted & processed, the first holder of the Women's Savings account should have done at least 1 purchase - point of sale (POS) transaction at a merchant establishment, using the Debit Card, in the previous 6 months before the date of accident. A purchase transaction performed before date of death in the same month will also be valid.
2.7.2 Accidental Hospitalisation Cover
  • This cover is extended only to the first holder of the Women's Savings account
  • This is a reimbursement cover, valid only in India
  • If the first holder of the Women's Savings account is hospitalized for a minimum period of 24 hours on the advice of a doctor because of accidental bodily injury sustained during the policy period, then the insurance company will reimburse, reasonable and customary medical expenses incurred upto a maximum sum of Rs. 1,00,000/-
  • This includes the reasonable charges incurred on the advice of a doctor as an in-patient in a hospital for accommodation, nursing care, the attention of medically qualified staff, undergoing medically necessary procedures and medical consumables.
  • For the claim to be accepted & processed, the first holder of the Women's Savings account should have done at least 1 purchase - point of sale (POS) transaction at a merchant establishment, using the Debit Card, in the previous 6 months before the date of accident. A purchase transaction performed before date of hospitalization in the same month as the month of accident will also be valid.
  • Accidental hospitalization reimbursement cover will be payable by the insurance company till the sum insured of Rs. 1,00,000/- is exhausted under one policy period of the bank with the insurance company, which is subject to renewal annually
  • The accident will be covered only if it requires hospitalization of more than 24 hours
  • This cover is applicable for resident individuals only. It will not be applicable to Non-Individual entities.
  • The age limit for the policy is 18 years - 70 years.
2.7.3 Accidental Hospital Cash
  • The policy provides cash benefits for each completed day of hospitalization & can be claimed if the customer is hospitalised due to an accident for more than 24 hours. This is meant to cover expenses for which bills cannot be produced.
  • It is limited to Rs. 1,000/- per day for a maximum of 10 days per year, per person. ‘Day’ for this purpose shall be every completed (24 hours) of hospitalization
  • Accidental hospital cash will be payable by the insurance company till 10 days are exhausted under one policy period of the bank with the insurance company, only in the situation where claim under Accidental Hospitalization has been accepted
  • The cash benefit will be payable maximum once a year only
2.7.4 Claim Procedure
  • In the event of accidental hospitalisation / death of the account holder, the claimant / claimant's representative to approach the account branch, and the branch would guide the customer on the documents required
  • On the receipt of these documents by the branch, as special gesture for our Women's Savings Account holders, HDFC bank would liaise with the insurance company for processing the claim
  • However, receipt of the documents by the branch does not construe acceptance of claim
  • In the event of accidental hospitalisation/death, the claimant has to inform the account branch immediately
  • As per policy the insurance company needs to be informed (through the bank) within 30 days of accident
2.7.5 Disclaimer
  • Insurance is the subject matter of solicitation and HDFC Bank is not responsible for any compensation or processing of claims for any reason whatsoever
  • Claims will be subject to the exclusions mentioned in the policy document
  • Receipt of documents by the branch does not construe acceptance of claim
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3. CURRENT ACCOUNTS
3.1 I understand that as per extant Reserve Bank of India guidelines, opening of any current account requires declaration of existing credit facilities with any of the Bank's branches or any other bank.
I shall declare details of any such Credit facilities enjoyed with any Bank in the Account Opening Form, as per the required format therein.
I undertake to obtain the requisite No Objection Certificate/s from such Bank/s and hand it/them over to you before the account gets opened.
3.2 I agree to repay to the Bank on demand, unconditionally, the amounts of overdrafts that the Bank may grant to me from time to time, together with interest accrued thereon. I agree that this does not imply that the Bank is bound to grant me any credit facility whatsoever.
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4. FIXED DEPOSITS
4.1 I agree to the Bank issuing certificate in the prescribed form for tax deducted at source on interest on Fixed Deposits, after the end of every calender quarter
4.2 I agree that on maturity of my Fixed Deposit, in absence of my written instructions on disposal, the Bank reserves the right at its discretion to renew the deposit along with accrued interest thereon at prevailing rates of interest for a similar tenor of the deposit which has matured.
4.3 I agree that in case of premature withdrawal of my fixed deposit based on my instructions or the instructions of all the joint depositors in the case of joint deposit, the bank shall have the right to recover interest already paid or the penalty, if any, from the proceeds of the fixed deposit in accordance with prevailing regulations of the bank and the Reserve Bank of India.
4.4 I agree that the bank will pay the Fixed Deposit amount either on maturity or premature withdrawal at any branch irrespective of the branch where the deposit is booked.
4.5 I am aware that HDFC Bank computes interest on its Domestic, NRO & NRE deposit accounts based on the actual number of days in a year (i.e 366 days in a leap year and 365 days in a non leap year).
4.6 In case of Domestic & NRO deposits no interest will be paid if the deposit is liquidated within 7 days of the date of booking.
4.7 In case of NRE/FCNR deposit no interest will be paid if the NRE/FCNR Deposit is liquidated before the completion of 1 year from the date of booking.
4.8 As per the Terms & Conditions of Fixed Deposit Accounts of the bank, the penalty on premature closure of Fixed Deposits including sweep-in and partial closures has been fixed by the Bank at the rate of 1%. However Premature penalty will not be applicable for FDs booked for a tenor of 7-14 days.
4.9 In the event of the death of one of the joint account holders, the right to the deposit proceeds does not automatically devolve on the surviving joint deposit account holder, unless there is a survivorship clause.
4.10 I/we agree that in case of joint Fixed Deposits with a survivorship clause, the Bank shall be discharged by paying the Fixed Deposit proceeds prematurely to survivor/s, on request, in the event of death of one or more Joint Depositor.
4.11 Any interest / maturity payout less than or equal to Rs 100/- on Term Deposits shall be credited to the savings or current account, irrespective of the instruction given at the time of booking of the deposit or change anytime during the tenure of the deposit.
4.12 In the event of the death of the depositor, premature liquidation of the term deposit/s will be allowed. Such premature liquidation will not attract any penal charges .
4.13 Fixed Deposit can be prematurely liquidated through Netbanking only if the Deposit as well as Source Saving/Current Account is held under Single Owner “SOW” relationship.
FCNR DEPOSITS
  Click Here for FCNR Deposit
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5. SUPERSAVER ACCOUNTS / FACILITY
5.1 In consideration of the Bank agreeing to grant me a Temporary Overdraft facility for an amount not exceeding the predefined limit which will not exceed 90% of the amount/s that may be held by the Bank in Fixed Deposits on my behalf, I hereby agree, record and confirm, that the Bank shall have a first charge on the amount/s of such Fixed Deposits (which expression shall mean and include all such amounts standing to my credit in the Fixed Deposit account with the Bank and whether such sums are additional to or by way of renewal of or replacement for any sums deposited/to be deposited by me with the Bank or otherwise together in each case with all and any interest accruing in respect thereof) as a continuing security for the due repayment by me to the Bank on demand of all the sums which at any time or from time to time become due and owing by me to the Bank in respect of the said Temporary Overdraft Facility and all interests, costs, charges, expenses, and other amounts whatsoever which may become due and payable by me to the Bank. I hereby irrevocably and unconditionally authorise the Bank to appropriate, adjust and set off the amount/s of such Fixed Deposits towards the dues of the Bank in the event of my failure to pay the amount demanded from me by the Bank, the demand of the Bank being conclusive as to my liability for repayment thereof and for the said purpose.I hereby irrevocably and unconditionally authorise the Bank to, basis my consent terminate all or any part of the Fixed Deposit prior to the maturity date thereof.
5.2 I hereby irrevocably and unconditionally agree that the Bank shall be entitled to discontinue or terminate the said Temporary Overdraft Facility at any time with 30 days notice to me.
5.3 I am aware that incase a Supersaver facility is withdrawn by me, then I have to maintain the stipulated Average Monthly Balance for that entire month and also in subsequent months.
5.4 I am aware that the Bank will provide a Temporary Overdraft facility of predefined amount. On autorenewal of my Fixed Deposit along with the Principal, the overdraft limit remains unchanged. In case I require a higher limit, I will be required to provide written instructions to the Bank
5.5 I/we hereby expressly authorize the Bank (i) to break/ en cash /liquidate, any all of the Fixed Deposits even before the maturity date of such Fixed Deposits and adjust the amount thereof (including interest thereon) against the amount outstanding under the Overdraft Facility and/or in the Account and hereby agree and undertake not to hold the Bank responsible for any loss arising thereof including loss of interest on premature encashment; and (ii) in case the Temporary Overdraft facility is subsisting to renew without any further act, deed or thing from me/us any or all of the Fixed Deposits with interest thereon as per the rates then applicable for such periods as may be decided by the Bank, at its absolute discretion.
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6. SWEEP-IN ACCOUNT
6.1 I agree that my Fixed Deposit(s) linked for Sweep-in facility to my savings account/current account should be in the same name(s) and title as my account.
6.2 I agree that all Sweep-in deposits will be for a predetermined period only. I authorise the Bank to break units of deposits formed due to Sweep-out instruction in case there is insufficient balance in my linked savings/current account.
6.3 I am aware and acknowledge that only the principal amount of the fixed deposit/s and not the interest will be considered for sweep in facility. Accordingly, Bank shall not be liable for any consequences arising out of non compliance of any payment instructions due to insufficiency of principal amount to honour payments under sweep-in facility.
6.4 I am aware that, incase of linkage of more than one deposit to the Savings / Current Account for a Sweep-in, the system will first Sweep-in funds from the oldest deposit opened, i.e., the deposit which was first linked to the Savings / Current Account based on the First-In-First-Out method. Effective 22nd Feb 2014, Sweep in of funds from your Fixed Deposit (FD) to Saving/ Current account will trigger on Last in First out basis (LIFO)
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7. RECURRING DEPOSITS

7.1 Payment of interest on recurring deposit
7.1.1 I am aware that the interest on Recurring Deposits will be calculated by the bank in accordance with the directions advised by Indian Banks' Association.
7.1.2 I am aware that the interest rates for recurring deposits will be the corresponding rate as applicable for a Fixed Deposit.
7.1.3 I am aware that interest on the Deposits is compounded at quarterly intervals, at the applicable rates.
7.2 Payment of installment
7.2.1 I agree that the installment amount once fixed will not be allowed to be altered at a later date.
7.2.2 I agree that in case of more than one installment being overdue at the time of payment, the paid installment if sufficient to cover only one installment will be appropriated towards the first/ earliest installment overdue.
7.2.3 I agree that partial payment of installments will not be permitted.
7.2.4 I agree that the bank shall not be responsible for informing me to maintain adequate balance in my account to pay my installments.
7.3 Lock in period
7.3.1 I agree to the lock in period of one month on Recurring Deposits.
7.3.2 I agree that in case of premature closure within a month, no interest shall be paid out to me & only my principal amount shall be returned.
7.4 Maturity
7.4.1 I agree that the Deposit shall be due for repayment & shall mature on completion of the contracted tenure even if there are installments remaining to be paid.
7.4.2 I am aware that the maturity amount mentioned on the Recurring deposit confirmation advice is subject to payment of all installments on time
7.4.3 I am aware that in case of any delay in payment of scheduled installments, the maturity amount shall change due to application of penal charges.
7.5 Penalty on delay in payment of installment
7.5.1 Even if the payment for the month is honoured, but the standing instruction towards installment recovery has failed, the bank will recover a standing instruction failure charge of Rs 200/-
7.5.2 I agree that in case of delay in payment of any installment, I/we shall be liable to pay penal interest at the rate of Recurring Deposit interest rate (contracted rate of interest at the time of booking of the RD) + 2% p.a or such other rate as may be specified by HDFC Bank from time to time for the actual period of delay.
7.5.3 I agree that the total penal interest chargeable to me/us shall be recovered from the total amount of interest payable by the bank and shall be recovered only at the time of maturity or premature closure of the account as the case may be.
7.5.4 I am aware that penal charges will be calculated on a 30/360 basis.
7.6 Overdue installments
7.6.1 I agree that if frequent defaults (non-payments) are observed in the monthly installments, and six installments fall in arrears, the Bank reserves the right to close the RD account. The interest rate applicable on such closed accounts will be as per the premature withdrawal policy of the Bank.
7.7 Premature withdrawal
7.7.1 I am aware that the interest rate applicable for premature closure of deposits (all amounts) will be lower of: the base rate for the original/contracted tenure for which the deposit has been booked OR the base rate applicable for the tenure for which the deposit has been in force with the Bank. The base rate is the rate applicable to deposits of less than Rs.15 lacs as on the date of booking the deposit.
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8. ATM USABLE CARDS: (Refers to Cards usable at the ATM)
8.1 FEES:
I agree that all fees/taxes/surcharges/service charges and all other levies related to the ATM usable Card may be recovered by the Bank by debit to my /our account.
8.2 TRANSACTIONS RESPONSIBILITY:
I will be responsible for all types of transactions processed by use of my ATM usable Card, whether or not processed with my knowledge or authority, express or implied. I shall accept the Bank's record of transactions as conclusive and binding for all purposes.
8.3 CASH WITHDRAWAL LIMITS:
I will be allowed to withdraw through the ATM, the available balance in my account or a stipulated predefined limit per day, whichever is lower. This per day limit will be determined by the Bank and may be changed at any time at the Bank's sole discretion without notice to me. I agree that cash withdrawals will be subject to tax as applicable from time to time.
8.4 OVERDRAWN ACCOUNTS:
I agree not to attempt to overdraw cash from the ATM unless sufficient funds are available in my account for effecting the transactions. The onus of ensuring adequate account balances is entirely on me. In case my account gets overdrawn due to cash withdrawal from the ATM, I agree to rectify the account balance position immediately. In case my /our account gets overdrawn, the Bank may levy interest at prime lending rate applicable from time to time and the same shall be charged on the debit balance on my account.
8.5 DEPOSITS/WITHDRAWALS/OTHER TRANSACTIONS:
I agree that a receipt will be produced by the ATM for all cash/cheque deposits/withdrawals/other transactions and that no separate receipt will be issued by the Bank. The amount of deposit will be verified by the Bank's staff / authorised representative, and this verified amount shall be deemed to be the correct amount and binding on me conclusively. I shall not deposit any cash in a Cheque Drop Box nor deposit any cash / cheque in a Drop Box meant for collecting other documents / payments. I agree and acknowledge that in case I deposit any cash / cheque in the wrong Drop Box then the Bank shall not be liable for the same. I acknowledge that no receipt will be issued for any cheque deposits in the Drop Box. I understand that the Bank will process the cheque deposited in the ATM machine or Cheque Drop Box on the basis of the information provided by me in the Pay-in slip duly filled by me, The Bank will not be held responsible for any non-credits/wrong credits due to incorrect information provided by me in this regards. I shall hold the Bank harmless for any consequences arising thereof.
8.6 PIN:
To enable me to use the Card at ATMs, a Personal Identification Number (PIN) will be issued to me. The PIN shall be mailed to me and I will ensure that the same is received in a sealed envelope. The PIN may subsequently, be changed by me, at my own risk, at an ATM. The security of the PIN is very important and that I must keep it confidential and not reveal to any third party. If I fail to observe these security requirements, I shall be responsible and liable for any consequences arising there from.
8.7 VALIDITY OF CARD:
I agree that the ATM usable Card at all times is the Bank's property. The validity period of the ATM usable Card will be mentioned on the face of the Card. I agree to surrender the Card to the Bank in case of account closure or whenever demanded by the Bank for any reason whatsoever.
8.8 LOST CARD:
In case my ATM usable Card is misplaced, stolen or otherwise lost, I agree to immediately report the event in writing to the Bank/call up PhoneBanking. The Bank shall not be liable for any loss by the misuse of the Card prior to the Card being reported as lost/ stolen by me.
8.9 SECURITY OF CARD:
I agree that the Card will be despatched to the address on record with the Bank. I agree to keep ATM usable Card in Safe custody and agree not to hand over the Card to anyone including anyone who claims to represent the Bank. I understand that the Bank shall not be responsible for any misuse of the Card by virtue of the same falling into wrong hands prior to the Card being reported as lost/stolen by me.
8.10 WRONG ENTRIES TO ACCOUNT DUE TO ATM TRANSACTIONS:
In case I notice that a wrong entry has been debited to my account for ATM transactions done by me, I would immediately raise the issue with the branch where my account is maintained (Account Branch). I understand that the Bank will investigate and revert to me with its findings and decision of the Bank shall be final and binding on me.
8.11 AUDIT TRAIL TO BE FINAL AND CONCLUSIVE IN CASE OF ANY DISPUTE:
I agree that in case of any dispute the Bank will be using the Audit Trail of the ATM (either in a Printed/non-editable Electronic Form) as the final and conclusive evidence in all disputes. I agree to abide by the recordings of the Audit Trail.
8.12 In case, I receive a mutilated/ torn/cut currency note(s) from the ATM, I will visit the account branch and exchange the note(s) by submitting a letter and the transaction slip and confirming that I transacted at the ATM. I accept that any other form of claim will not be entertained by the Bank.
8.13 In case the Bank finds a Forged / Mutilated / Torn Note in the Deposit that I make through the ATM / Teller counter then the Bank will not give me the Credit corresponding to the value of the Forged / Mutilated / Torn Note. I understand that the Bank will also not give me the Forged Note back. However, based on my written request, the Bank will return the Mutilated / Torn Note back to me. The Bank will also comply with all the requirements/ guidelines on reporting to authorities as per the guidelines issued by Reserve Bank of India.
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9.ARHTIA CARD

9.1

I/We agree and accept the Arhtia Card facility provided by HDFC Bank Limited (“the Bank” or “HDFC Bank”) at my/our request to carry out banking transactions in the Current Account bearing number as mentioned in our application(s) with HDFC Bank and as per instructions for operation of the said account. I /We am aware that the Arhtia Card is to facilitate automated grain purchase / sale using Point of Sale terminals at the PunGrain mandis and receipt of payments towards the said sale/purchase
9.2 I/We shall abide by all HDFC Bank’s terms, conditions and rules in force from time to time relating to the use of Arhtia Card facility.
9.3 I/We agree and accept that the Company/the Firm and the Cardholder shall be entitled to receive the Arhtia Card and the Personal Identification Number (PIN) to access the ATM by use of the Arhtia Card and to acknowledge the same.
9.4 I/We agree and undertake that the company/Firm and the Cardholder shall keep the PIN totally secret and confidential and not reveal the same to any third party.
9.5 I/We agree and acknowledge that the use of the Arhtia Card at ATMs will result in debit to the said account and I/We shall have no objection.
9.6 I/We agree and acknowledge that the Company/the Firm and the Cardholder shall be responsible and liable for all transactions carried on through the use of the Arhtia Card at the ATMs including by withdrawal of cash and use for automated grain procurement facility at PunGrain mandis, and the same shall be binding on the Company/the Firm and the Cardholder.
9.7 I/We shall from time to time inform HDFC Bank by furnishing a copy of the Board Resolution/Authority letter of partners and all other documents and writing about changes in the operating instructions and in such event to forthwith change the PIN. I/We shall indemnify HDFC Bank at all times and keep HDFC Bank indemnified and save harmless from and against any and all claims, losses, damages, costs, liabilities charges and expenses incurred, suffered or paid by HDFC Bank and against all demands, actions, suits and proceedings made, filed, instituted against HDFC Bank in connection with or arising out of or relating to HDFC Bank by carrying out the transactions performed by the Cardholder or any substitute/s through the Arhtia Card.
9.8 I/We agree and confirm that HDFC Bank shall not be responsible and liable to monitor the nature of expenses incurred by the use of the Arhtia Card.
9.9 I/We agree, undertake and confirm that I/We shall solely be responsible to comply with the provisions of the Foreign Exchange Management Act, 1999 and the regulations of the Reserve Bank of India relating to foreign exchange in force from time to time.
9.10 I/We agree that for the automated grain procurement facility using the Arhtia Card, any errors / disputes arising out of the said transaction shall be taken up with PunGrain and HDFC Bank will not be liable for the same.
9.11 I/We acknowledge that this card will work only on all HDFC Banks ATMs, RuPay ATMs and at Point of Sale (POS) / Electronic Draft Capture (EDC) terminals installed at PunGrain mandis.
9.12 I/We agree and acknowledge that incase I/We have an existing HDFC Bank Debit Card, the Arhtia Card would be issued to me/us in addition to my/our existing HDFC Bank Debit Card without blocking / hotlisting my/our existing HDFC Bank Debit Card. I /We accept & agree to be bound by the all Terms & Conditions governing Debit Cards and the Arhtia Card.
9.13 I/We agree and acknowledge that Arhtia Card is valid only in India and I/We cannot carry out foreign currency transactions on this card
9.14 I/we agree and acknowledge that Arhtia Card is to facilitate automated grain purchase / sale using Point of Sale terminals at the Pungrain mandis and receipt of payments towards the said sale/purchase.
9.15 I/We accept and agree to be bound by the "ATM USABLE CARDS (Refer point 8)", PHONEBANKING( Refer Point 10)" and "NETBANKING (Refer Point 14)" Terms and Conditions and any changes made to it from time to time available on HDFC Bank web site.
9.16 HDFC Bank reserves the right to revise policies, features and benefits offered on the card and alter these Terms and Conditions from time to time and may notify the Cardholder of any such alterations through an appropriate channel. The Compant/Firm and the Cardholder will be bound by such alterations unless the card is returned to the Bank for cancellation before the date upon which any alteration is to have effect.
9.17 HDFC Bank may introduce new services from time to time. The existence and availability of the new functions will be notified to the Cardholder as and when they become available, through HDFC Bank website (www.hdfcbank.com) or any mode of communication deemed fit by the Bank. The changed Terms and Conditions applicable to the new services shall be communicated to the Cardholder. By using these new services, the Cardholder agrees to be bound by the Terms and Conditions applicable.
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10. PHONEBANKING
10.1 Definitions:
In this document the following words and phrases have the meanings set opposite them unless the context indicates otherwise:
10.1.1 Account(s) refers to the Customer's Savings Account and/or Current Account and/or Term Deposit Account and/ or Demat Account and/ or Personal Loan Account and/ or Automobile Loan Account and/ or Two Wheeler Loan Account and/ or Investment Account and/or any other type of account (each an “Account” and collectively “Accounts”, so maintained with HDFC Bank which are eligible Account(s) for operations through the use of PhoneBanking. The oldest live Savings Account or Current Account of the Customer shall be designated the Primary Account for purpose of PhoneBanking, and all other Savings or Current Account(s) (if any) of the Customer referred to as Secondary Account(s).
10.1.2 PhoneBanking/PhoneBanking Service refers to HDFC Bank‘s PhoneBanking service, pursuant to which HDFC Bank would provide information and facilitate transactions through telephone, e-mail or other systems to the Customer thereof, in relation inter alia to the Account(s) of such Customer, about products and services of HDFC Bank and other entities with whom HDFC Bank has entered into arrangements.
10.1.3 "TIN" (Telephone Identification Number) refers to a 4-digit number that is provided by HDFC Bank for accessing PhoneBanking Service.
"PIN" (Personal Identification Number) refers to a 4-digit number that is provided by HDFC Bank for accessing the ATM service using the associated ATM or Debit Card.
10.1.4 TERMS refer to Terms and Conditions for use of PhoneBanking as specified in this document.
10.1.5 "Cust Id" (Customer Identification Number) refers to a system generated but random Unique Identification Number provided to each Customer at the time of opening of the Savings or Current or Term Deposit Account.
10.2 Applicability of TERMS :
These TERMS form the contract between the Customer and HDFC Bank. Each customer of HDFC Bank at locations where PhoneBanking Service is extended to customer(s) shall be eligible for PhoneBanking, based on eligibility norms as prescribed by HDFC Bank from time to time. HDFC Bank shall be entitled at its sole discretion to accept or reject any application received at locations where PhoneBanking Service is not available or for a customer who is not eligible as per HDFC Bank norms.
10.2.1 By applying for the PhoneBanking Service and accessing the service for the first time, I acknowledge and accept these TERMS. Notwithstanding anything contained herein, all Terms and Conditions stipulated by HDFC Bank in connection with the account(s) shall continue to apply.
10.3 PhoneBanking Service:
HDFC Bank shall endeavour to provide to me through the PhoneBanking Service, various services including but not limited to enquiry of the balance in the account(s), request for account(s) Statement and /or Cheque Books, request for transfer of funds between the account(s) of the same customer and such other facilities as HDFC Bank may decide to provide from time to time. I accept that HDFC Bank reserves the right to decide the type of services that may be offered on each account and may differ for different categories of customers. The services through PhoneBanking shall be provided in a phased manner at the discretion of HDFC Bank. I am aware and accept that HDFC Bank reserves the right to revise, suspend in whole or in part any of the services provided through PhoneBanking, with notice of 30 days communicated to me on the Bank’s website and other acceptable modes of communication, and these shall be binding on me.
10.4 Access to PhoneBanking Services :
10.4.1 I am aware and accept that HDFC Bank has agreed to provide the PhoneBanking Service by giving instructions through the 24-hour Interactive Voice Response system and/or through a PhoneBanker. PhoneBanker assisted service timings are communicated and updated on HDFC Bank’s website and other acceptable modes of communication.
10.4.2 I am aware and accept that to avail the PhoneBanking Service, I am required to identify myself to the PhoneBanking system by successfully validating (a) the Customer Identification Number and the Telephone Identification Number (TIN) or (b) the Debit Card number and the associated Personal Identification Number (PIN)and/or successful verification as per the procedures as decided by HDFC Bank from time to time. The transactions done post the successful validation shall be binding on me and the relevant records of which will be admissible in the event of any dispute.
10.4.3 I am aware and accept that HDFC Bank has no means of verifying the identity of the person giving the telephone instructions in my name and any transaction made will be binding on me subject to the successful validation as detailed in Clause 9.4.2.
10.4.4 I am aware and accept that the PhoneBanking Services will be available to all the account holders of HDFC Bank and the operating instructions as applicable in the account(s) would be applicable to the PhoneBanking Services mutatis mutandis.
10.4.5 An account in the name of a Minor or an account, in which a Minor is a Joint account holder, is not eligible for PhoneBanking. I am aware and accept that in case of Minor account(s), where I as the Natural Guardian have a TIN (allotted to the Natural Guardian basis his own account relationship with HDFC Bank), I undertake to give all instructions relating to the operation of the account and further undertake not to reveal the Customer Identification Number and TIN to the Minor.
10.5 Telephone Identification Number (TIN) :
10.5.1 HDFC Bank will provide me a 4-digit TIN of which I will maintain secrecy and ensure that the same is kept confidential. The TIN may subsequently, be changed by me, at my own risk, by using the PhoneBanking IVR. I will not let any unauthorised person including any employee or representative of HDFC Bank, voluntarily, accidentally or by mistake, have access to the TIN. If I forget / lose / misplace the TIN or the TIN ceases to remain secret, I undertake to inform HDFC Bank immediately.
10.5.2 I am aware and accept that I may request for the issue of a new TIN through PhoneBanking or at any HDFC Bank branch or have the TIN re-generated online through PhoneBanking, as per the required process. A new TIN will be issued to me after the necessary authentication procedures are carried out. I am aware and accept that issuance of a new TIN shall not be construed as the commencement of a new contract.
10.5.3 I acknowledge and accept that the despatch and delivery norms of the TIN would be as detailed in Clause 1.13
10.6 Charges :
I acknowledge and accept that the applicable charges would be as detailed in Clause 1.9.
10.7 Financial Transactions :
I understand that the facility of financial transactions will be provided in accordance with the procedures as decided by HDFC Bank from time to time and subject to successful validation of my bonafides’. I understand that HDFC Bank will endeavour to effect such transactions received through PhoneBanking Service subject to sufficient balance available in my Bank account.
10.8 Limits :
I am aware and accept that HDFC Bank may from time to time impose maximum and minimum limits on Financial Transactions given to the customer hereunder. I acknowledge and accept and agree that the same is to reduce the risks on me. For instance, HDFC Bank may impose transaction restrictions within particular periods or amount restrictions within a particular period or even each transaction limits. I understand and agree that I shall be bound by such limits.
10.9 Authority to HDFC Bank :
I understand and accept that the read-out or the faxed /email output, if any, that is received by me at the time of operation of PhoneBanking is a record of the operation of the telephonic access by me. I understand that all the records of HDFC Bank generated by the transactions arising out of the use of the PhoneBanking Service, including the time the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction, and admissible evidence in case of any dispute. The authority to tape or record the transaction over telephone is hereby expressly granted by me to HDFC Bank.
10.10 Liability on Hotlisting of ATM / Debit / Pre-paid Cards :
I am aware and accept that to protect my interest, the facility of reporting Loss of ATM / Debit / Prepaid Cards is available 24 hours and HDFC Bank will carry out the request for Hotlisting of my ATM / Debit / Prepaid Card, the request for which may be received from me or any other person acting on my behalf or the ‘finder’ of the said Card who may not be related to or authorised by me. I accept that HDFC Bank will not be liable for any losses or damages on account of my not being able to use the Hotlisted Card to carry out any transactions.
10.11 Changes in Terms & Conditions :
I understand and accept HDFC Bank has the absolute discretion to amend or supplement any of the TERMS at any time and will give prior notice of 30 days for such changes. Changed Terms and Conditions for the new services introduced shall be communicated to me on the Bank’s website and by other acceptable modes of communication. By using the services, I shall be deemed to have accepted the changed Terms and Conditions.
10.12 Termination of PhoneBanking Services:
I agree to give HDFC Bank 7 days notice in writing and obtain a receipt thereof in order to terminate the PhoneBanking services availed of by me. I understand that in event the PhoneBanking facility is used by all or any Joint account holders, the termination notice shall be given by all the Joint account holders. I accept that the termination shall take effect on the completion of the seventh day, and I will remain responsible for any transactions made through the PhoneBanking Service until the time of such termination. I accept that HDFC Bank may suspend or terminate PhoneBanking facilities without prior notice if I have breached these Terms and Conditions or HDFC Bank learns of my death, bankruptcy or lack of legal capacity.
10.13 Notices :
I understand that Notices under these TERMS may be given by HDFC Bank and me in writing by delivering them by hand or by sending them by post to the last address given by me and in the case of HDFC Bank to its Corporate Office address as set out herein above. In addition, HDFC Bank may also publish notices of general nature, which are applicable to all customer(s) of PhoneBanking in a newspaper or on its website. Such notices will have the same effect as a notice served individually to me. I understand and accept that Notice and instructions will be deemed served 30 days after posting or upon receipt in the case of hand delivery, cable, telex or facsimile.
10.14 Governing Law :
I understand that these Terms and Conditions and/or the operations in my account(s) maintained by HDFC Bank and/or the use of the services provided through PhoneBanking shall be governed by the laws of the Republic of India and no other nation. I and HDFC Bank agree to submit to the exclusive Jurisdiction of the Courts located in Mumbai, India as regards any claims or matters arising under these Terms and Conditions. I understand that HDFC Bank accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India. I accept that the mere fact that the PhoneBanking Service can be accessed by me in a country other than India shall not be interpreted to imply that the laws of the said country govern these Terms and Conditions and/or the operations in my PhoneBanking Account(s) and/or the use of PhoneBanking.
10.15 Applicability to Future Accounts:
I agree that if I open further account(s) with / subscribe to any of the products/services of HDFC Bank, and HDFC Bank extends the PhoneBanking Service to such account(s) or products or services and I opt for use thereof, then these TERMS shall automatically apply to such further use of the PhoneBanking by me.
10.16 General :
10.16.1 I understand that the clause headings in this agreement are only for convenience and do not affect the meaning of the relative clause.
10.16.2 I am aware and accept that HDFC Bank may sub-contract and employ agents to carry out any of its obligations under this contract. I accept that HDFC Bank may transfer or assign its rights and obligations under this contract to any other entity.
10.16.3 I am aware and accept that the PhoneBanking Service would operate during timings specified by HDFC Bank from time to time and transactions would be carried out on the same day or on the next working day depending upon the time of logging of the transaction.
10.16.4 I accept that I would have to ensure that the telephone I use meets the criteria. I am aware that the service is available only in certain cities, and all costs incurred by me including tele-communication costs to use PhoneBanking would be borne by me.
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11. BILL PAY
11.1 I agree and accept the services as provided by the Bank at my request to carry out my bill payments by PhoneBanking/ATM/NetBanking on my account as given by me from time to time.
11.2 I agree to provide my correct identification details as registered with the billing company. I agree to indemnify the Bank from any liability due to erroneous/incomplete information given by me in this regard.
11.3 I agree that in case of any change in my identification details, it is my sole responsibility to communicate these changes as registered with the billing company to the Bank immediately.
11.4 I agree that this facility will be available to me subject to and upon receipt of the billing company's confirmation as to the details furnished by me.
11.5 I have no objections whatsoever to the billing company providing my billing details to the Bank.
11.6 I agree that all billing and payment details will be prepared by electronic means and the information contained therein will be extracted from the computerized system maintained by the billing company and the Bank respectively. The Bank is not liable for any error in the statement as provided by billing company and I shall always hold the Bank harmless against any losses, damages etc. that may be incurred or suffered by me if the information contained is inaccurate/incorrect/incomplete.
11.7 I agree that any disputes on bill details will be settled directly by me with the billing company and the Bank's responsibility is limited to provision of information only.
11.8 I agree to pay the exact amount due as per the billing company's bill before the expiry of due date thereof and failing which I hold the Bank harmless against the consequences thereof including in particular the non-payment of bill amount.
11.9 I unconditionally agree that I shall not hold the Bank liable for :
11.9.1 such transactions that are carried out on my instructions by the Bank in good faith.
11.9.2 not carrying out such instructions where the Bank has reason to believe (which decision of the Bank I shall not question/dispute) that the instructions are not genuine or are otherwise unclear, improper, vague or doubtful.
11.9.3 accepting instructions given by any one of us in case of joint accounts.
11.9.4 for any loss or damage incurred or suffered by me due to any error, defect, failure or interruption in the provision of bill payment services arising from or caused by any reason whatsoever.
11.9.5 withdrawing/suspending the facility wholly/partially where Bank on a best-effort basis has tried to notify me through its website or through any legally recognised medium of communication giving a minimum notice of 30 days.
11.10 I agree that the record of instructions given and transactions with the Bank shall be conclusive proof and binding for all purposes and can be used as evidence in any proceedings.
11.11 I agree that all transactions other than those executed instantaneously by the Bank, that is those requiring processing by the Bank/Billing company will be carried out only during business hours and the value dates if any, will follow the operating hours /days decided by the Bank /billing company.
11.12 I agree to give the Bank 15 days notice in writing and obtain an acknowledgment thereof in order to terminate the Bill Payments facility availed by me.
11.13 I agree that all the conditions applicable to ATM Services, PhoneBanking Services, NetBanking Services are binding on me in this regard.
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12. MOBILEBANKING
12.1 Definitions:
In this section, the following words and phrases have the meaning set opposite them unless the context indicates otherwise:

"MobileBanking or SMSBanking" means facility of access to information relating to the Saving / Current Account(s) / Fixed Deposit of the Customer and usage of products and/or other services as may be advised or made available on the Customer’s Mobile Phone by the Bank from time to time on / through MobileBanking. The words MobileBanking and MobileBanking Services are used interchangeably in this document.

"Mobile Phone" means the handset together with requisite accessories, equipment attachments and other software which is owned / possessed by the Cellular Service subscriber.

"User or I" refers to a Customer of the Bank authorized to use the MobileBanking Service provided by the Bank.

"Personal Information" refers to the information about the User obtained in connection with the MobileBanking Service.

"Cellular Service" hereafter referred to as "CSP" refers to the GSM/ CDMA / GPRS / EDGE Service provider (for operation of Mobile Phones) / any Aggregator who have entered into an agreement with the Bank for provision of MobileBanking Services to its customers.
12.2 Applicability of Terms and Conditions:
These Terms and Conditions form the contract between the User, the Bank and the Cellular Service Provider (hereinafter referred to as the CSP) and shall be in addition to and not in derogation of the Terms and Conditions relating to any account of the User and / or the respective product or the service provided by the Bank, or the CSP.
12.3 Eligibility :
Any customer of the Bank, having a saving and or current and or fixed deposit account authorised to operate singly or on either or survivor basis and who is also a current subscriber of the CSP. The User should have access to the Mobile Phone and knowledge of how the Mobile Phone works. The User should at all times possess the Mobile Phone software, which are required for using MobileBanking. In case of Minor accounts, only the natural guardian of the Minor shall be eligible to avail of this service.
12.4 Registration :
I agree that I shall be entitled to use the MobileBanking Service only if my application is found in order and the relevant particulars are registered by the Bank and the CSP. The Bank and the CSP shall be at liberty to reject my application without assigning any reason.
12.5 The Bank shall endeavour to provide to the user through MobileBanking, such services as the Bank may decide from time to time. The Bank reserves the right to decide the type of services, which a category of user may be offered on each account and may differ from category to category.
The Bank may also make additions /deletions to the services offered through MobileBanking at its sole discretion.
12.6 Only those accounts opened with the Bank and attached to the respective User's ID will be accessible through MobileBanking.
12.7 There will be no obligation on the Bank to support all the versions of this Mobile Phone software.
12.8 I agree that I shall use only my Mobile Phone to access the MobileBanking Service of the Bank. The access is restricted to me on the specific Mobile Phone Number only as registered with the Bank for MobileBanking. I must not let any other person have access to my Mobile Phone or leave the Mobile Phone unattended.I shall not attempt or permit others to attempt accessing the account information stored in the computers of the Bank through any unauthorised means.
12.9 I grant express authority to the Bank for carrying out the transactions performed by me through MobileBanking. The Bank shall have no obligation to verify the authenticity of any transaction received from me through MobileBanking or purporting to have been sent by me via MobileBanking other than by means of verification of the Mobile Phone Number. The display that is produced by me at the time of operation of MobileBanking is a record of the operation of the mobile access and shall not be construed as the Bank's records of the relative transactions. The Bank's own records of transactions maintained through computer systems or otherwise shall be accepted as conclusive and binding for all purposes unless I point out any discrepancy within 15 days from the date of receipt of periodical statement. All transactions arising from the use of MobileBanking, in a joint account, shall be binding on all the joint account holders, jointly and severally.
12.10 I am responsible for the correctness of information supplied by me to the Bank through the use of or through any other means such as electronic mail or written communication. Neither the Bank nor the CSP accepts any liability for the consequences arising out of erroneous information supplied by me. If I suspect that there is an error in the information supplied to the Bank by me, I shall advise the Bank as soon as possible .The Bank will endeavour to correct the error promptly and adjust any interest or charges arising out of the error. All outputs of statements are duplicate statements of account and will be prepared by electronic means and the information contained therein will be extracted from a computerized back up system maintained by the Bank. While the Bank will take all reasonable steps to ensure the accuracy of the statement, the Bank is not liable for any error, which may happen due to reasons beyond its control like Data getting corrupted in transmission.
12.11 Liability of the User :
I shall not be liable for losses arising out of the unauthorized transactions occurring in my accounts if I have complied with the Terms and advised the Bank in writing under acknowledgement immediately after I suspect that my Mobile Phone number is / has been allotted to another person and/or notice an unauthorized transaction in my account, after a maximum of 2 days from the receipt of such advice by the Bank.

I agree that the access to MobileBanking is through my Mobile Phone and any transaction, which originates from the same, whether initiated by me or not shall be deemed to have originated from me. I shall be liable for all loss from unauthorized transactions in my accounts if I have breached the Terms or contributed or caused the loss by negligent actions such as the following:
  1. Not advising the Bank in a reasonable time about unauthorized access to or erroneous transactions in the MobileBanking accounts.
  2. In case of change in or termination of the Mobile Phone number/SIM Card, not informing the CSP and the Bank about the change/ termination.
I understand that in the event of loss of my Mobile Phone or it falling in the wrong hands, it can be misused. I indemnify the Bank for any such misuse arising out of the same. I shall not hold Bank responsible for any loss that I may suffer in these circumstances.
12.12 Liability of the Bank :
The Bank shall, in no circumstances, be held liable to me, if access is not available in the desired manner for reasons including natural calamity, floods, fire and other natural disasters, legal restraints, faults in the telecommunication network or network failure, non delivery of SMS, software or hardware error or any other reason beyond the control of the Bank. Under no circumstances shall the Bank be liable for any damages whatsoever whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, investment, production, goodwill, profit, interruption of business or any other loss of any character or nature whatsoever and whether sustained by the User or any other person. The Bank is in no way liable for the services provided by the CSP in relation to the Mobile Phone. The Bank is in no way responsible/liable for the charges levied by the CSP in relation to MobileBanking transaction.
12.13 Liability of the CSP :
Due to limitations of the SMS (Short Messaging Services) Technology and of WAP (Wireless Application Protocol) Technology, the CSP and the Bank do not warrant the confidentiality or security of the messages whether personal or otherwise transmitted through MobileBanking Service. The CSP makes no warranty or representation of any kind in relation to the system and the network or their function or performance or for any loss or damage whenever and however suffered or incurred by the User or by any person resulting from or in connection with the MobileBanking Service or the CSP network. Without limitation to the other provisions of this agreement, the CSP, its employees, agents or contractors, shall not be liable for any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profits, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the User or any other person howsoever arising from or relating to any delay, interruption, suspension, resolution of error of the Bank and the MobileBanking Service in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction or error in the transmission of any information or message to and from the telecommunication equipment of the User and the CSP network and the Bank's system or any break down, interruption, suspension or failure of the telecommunication equipment of the User, the Bank's system or the CSP network. Notwithstanding herein to the contrary, the CSP shall not be involved in or in any way liable to the User for any dispute between the Bank and the user.
12.14 Indemnity :
I shall indemnify and hold the Bank and the CSP harmless against any loss suffered by the Bank, its customers or a third party or any claim or action brought by a third party which is in any way the result of the MobileBanking transactions done by me. I agree that the MobileBanking Service uses the network provided by the CSP. I hold the Bank harmless against any loss incurred by me due to failure in this network.
12.15 Disclosure of Personal Information :
I agree that the Bank or its contractors may hold and process my Personal Information on computer or otherwise in connection with MobileBanking Services as well as for statistical analysis and credit scoring.
12.16 Termination of MobileBanking Service :
I can request for termination of the MobileBanking Services at any time by giving a written notice of at least 15 days to the Bank from the time the Notice is delivered to the Bank. I agree that I will remain responsible for any transactions made on my MobileBanking account(s) through MobileBanking until the termination of my MobileBanking Service.

The Bank may withdraw the MobileBanking Services anytime and shall endeavour to give a 30 days notice to me. The closure of all my accounts will automatically terminate the MobileBanking Service. Similarly the Bank may suspend or terminate MobileBanking Services without prior notice if I have breached these Terms and Conditions or if the Bank notices some errors / omissions / fraudulent transactions related to my account or Cust id.
12.17 Notices :
The Bank may give notices under these Terms and Conditions, electronically to my mailbox (which will be regarded as being in writing), or in writing by hand-delivery, or by sending them by post to the last address given by me and in the case of the Bank to its registered office. In addition, the Bank may also publish notices of general nature, which are applicable to all Users of MobileBanking on its website. Such notices will have the same effect as a notice served individually to me.
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13. INSTAALERT
13.1 Definitions :
In these Terms and Conditions, the following terms shall have the following meanings:
"Alerts" or "Facility" or "Alerts Facility" mean the customized messages based on Triggers, sent as Short Messaging Service ("SMS") over mobile phone or as message via Email to the Customer; "Account" means any Savings/Current Account of the Customer with the Bank; "Bank" means any branch in India of HDFC Bank Ltd in which the Customer's Account is maintained; "Customer" means the person who holds an Account with the Bank; "Triggers" means the customized instructions to be set or placed by the Customer or by the Bank with the Bank & its systems, with respect to specific events/transactions relating to his Account to enable the Bank to send the corresponding Alerts to the Customer. "CSP" means the cellular service provider through whom the Customer or the Bank receives the mobile services.
13.2 Availability
13.2.1 I have requested for this facility which the Bank at its sole discretion may discontinue at any time with the Bank providing a prior intimation on a best-effort basis through its website or any legally recognised medium of communication. The Facility is currently available to resident customers through SMS on mobile phone and E-mail.
13.2.2 The Alerts would be generated by the Bank and will be sent to me on the mobile number provided by me and the delivery of the alert would be entirely based on the service availability of the service provider and connectivity with other cellular circles of the CSPs or in circles forming part of the roaming GSM network agreement between such CSPs. I agree and understand that the Alerts being dependent on various issues including connectivity the Bank cannot assure final and timely delivery of the alerts.
13.2.3 The alerts are dependent on various issues including connectivity if I am within the cellular circles of the CSPs or in circles forming part of the roaming GSM network agreement between such CSPs.
13.2.4 A mobile phone/email trigger may not be received by me or sent by the Bank if the account operations have been suspended for any reasons whatsoever.
13.2.5 I assume full responsibility for the security and confidentiality of my Mobile Phone/mobile phone number and mobile phone identification number to be used in initially gaining access to my account(s) through the use of my mobile phone.
13.3 Process :
13.3.1 To receive Alerts, I may select and set all or any of the Triggers available under this facility by submission of the duly completed Registration form at any of the Bank branches/locations. The form could also be downloaded/submitted electronically through the Bank's website www.hdfcbank.com subject to the introduction of the facility or format on the website. I can also register Online through HDFC Bank NetBanking. Alerts shall be sent to my mobile phone number and/or the E-mail ID registered with the Bank.
13.3.2 I am duty bound to acquaint myself with the detailed process for using the facility and the Bank is not responsible for any error/ omissions by me in setting the Triggers.
13.3.3 I acknowledge that the Alerts will be implemented in a phased manner and the Bank may at a later stage, as and when feasible, add more Triggers or Alerts. The Bank may, at its discretion, from time to time change the features of any Trigger or Alert. I will be solely responsible for keeping myself updated of the available Triggers or Alerts, which shall, on best-effort basis, be notified by the Bank through its website or through any legally recognized medium of communication. I may, from time to time, alter or add to the Triggers selected by me by prior written intimation to the Bank by an acceptable mode of communication.
13.4 Setting Triggers and Receiving Alerts :
13.4.1 The Bank is not bound to acknowledge the receipt of any request / forms given by me for setting triggers nor shall the Bank be held responsible to verify the requests / forms or Triggers. The Bank shall endeavor to provide Triggers and Alerts on a best effort basis and wherever operationally possible for the Bank.
13.4.2 The Bank may, in its discretion, not give effect to any Triggers if the Bank has reason to believe (which decision of the Bank shall be binding on me) that the Triggers are not genuine or otherwise improper or unclear or raises any doubt or in case any Triggers cannot be put into effect for any reasons whatsoever.
13.4.3 I am solely responsible for intimating in writing to the Bank any change in my mobile phone number or e-mail address or account details and the Bank will not be liable for sending Alerts or other information over my mobile phone number/e-mail address recorded with the Bank.
13.4.4 I acknowledge that to receive Alerts, my mobile phone must be in an “on” mode. If my mobile phone is kept “off” for a specified period from the time of delivery of an Alert message by the Bank, that particular message may not be received by me.
13.4.5 Triggers will be activated by the Bank within 7 working days after receipt of the form as provided by me. Initially, the alerts provided by the Bank on the mobile and/or the e-mail on any particular day, will have a certain time lag and accordingly the alerts being received are based on data available with the Bank with a certain time lag and may not represent data available on date of receipt. Select Alerts will be sent based on data updated as of the preceding working day. I also acknowledge that reasonable time may be taken for data processing for the purpose of sending Alerts on working days of the Bank.
13.4.6 I acknowledge that the Facility is dependent on the infrastructure, connectivity and services provided by the CSPs within India. I accept that timeliness, accuracy and readability of Alerts sent by the Bank will depend on factors affecting the CSPs and other service providers. The Bank shall not be liable for non-delivery or delayed delivery of Alerts, error, loss or distortion in transmission of Alerts to me.
13.4.7 The Bank shall endeavour to provide the Facility on a best effort basis and I shall not hold the Bank responsible / liable for non-availability of the Facility or non-performance by any CSPs or other service providers or any loss or damage caused to me as a result of use of the Facility (including relying on the Alerts for my investment or business or any other purposes) for causes which are not attributable to / and are beyond the control of the Bank. The Bank shall not be held liable in any manner to me in connection with the use of the Facility.
13.4.8 I accept that each Alert may contain certain account information relating to me. I authorize the Bank to send account related information, though not specifically requested, if the Bank deems that the same is relevant.
13.5 Withdrawal or Termination :
13.5.1 The Bank may, in its discretion, withdraw temporarily or terminate the Facility, either wholly or in part, at any time with a notice period of 30 days. The Bank may, without prior notice, suspend temporarily the Facility at any time during which any maintenance work or repair is required to be carried out or in case of any emergency or for security reasons, which require the temporary suspension of the facility.
13.5.2 Notwithstanding the terms laid down in clause 12.5.1 above, either I or the Bank may, for any reason whatsoever, terminate this facility at any time upon prior written notice. Liabilities incurred by me shall, however survive the termination of this facility.
13.6 Fees :
13.6.1 I shall be liable to pay to the Bank such fees as may be applicable from time to time. I shall be liable for payment of such airtime or other charges, which may be levied by the CSP in connection with the receiving of the Alerts, which may be levied by the CSP as per the Terms and Conditions of the CSP, and the Bank is in no way concerned with the same.
13.6.2 Unless otherwise expressly waived by the Bank, I shall pay the Bank, its standard fees and charges for the use of the facility. In this connection, the Bank is hereby authorised by me to debit any of my account with the Bank from time to time.
13.7 Disclaimer :
13.7.1 The Bank will not be liable for:
  1. any unauthorised use of my account number or
  2. mobile phone number /instrument or unauthorised access to e-mails received at my notified email address for any fraudulent, duplicate or erroneous instructions /Triggers given by use of the same
  3. acting in good faith on any instructions/Triggers received by the Bank
  4. delay or inability of the Bank to act on all or any of the instructions /Triggers for reasons beyond the control of the Bank
  5. loss of any information/instructions /Alerts in transmission
  6. unauthorized access by any other person or any information /instructions /Triggers given by me or breach of confidentiality.
13.7.2 The Bank shall not be concerned with any dispute that may arise between me and the CSP and makes no representation or gives no warranty with respect to the quality of the service provided by the CSP or guarantee for timely delivery or accuracy of the contents of each Alert.
13.7.3 Incase of a cheque deposit, though the alert will be sent to me on deposit of the cheque into the account, I am aware that the clear funds will be available to me only on clearing of the cheque. I am made aware by the Bank that as per the process of clearing, the credits may be reversed or may not fructify, including due to late returns. I shall issue cheque or any debit instructions only after confirming the available balance in the account is sufficient for effecting the transaction.
13.7.4 The Alerts represent particular transaction and it is not an indicator of available credit balance in the account.
13.8 Disclosure :
I accept that all information /Instructions /Triggers will be transmitted to and /or stored at various locations and be accessed by personnel of the Bank (and its affiliates/agents). The Bank is authorised to provide any information or details relating to me or my account to the CSPs or any service providers so far as is necessary to give effect to any instructions/ Triggers.
13.9 Liability and Indemnity :
I shall indemnify and keep the Bank free and harmless from and against all liabilities, losses, claims and damages arising from negligence, fraud, collusion or violation of the terms herein on my part and/or a third party provided there is no gross negligence on the part of the Bank.
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14. NET BANKING
14.1 Definitions and Interpretations:
14.2 "NetBanking Terms and Conditions" shall mean the Terms and Conditions as modified from time to time applicable to NetBanking offered by the Bank.
14.3 "Confidential Information" refers to information obtained by the Customer, through the Bank, for availing various Services through NetBanking.
14.4 "Payment Instruction" shall mean an instruction given by a Customer to transfer funds from the Account held by the Customer to different account(s) held by other approved Customers within the Bank or with any other Bank in India (select cities) and /or request to issue Demand Drafts (DD) in the name of the beneficiary who may or may not have an account with the Bank or to make payments of the nature of bill payments, Credit Card payments, Visa CardPay and such payments of similar nature. The Bank may in its sole and exclusive discretion confine this facility only to certain permitted Customers or may extend it from time to time to be generally available to all Customers.
14.5 INTERNET refers to the network of computers / mobile phones / other electronic devices which share and exchange information. The Internet is a worldwide broadcasting capability, mechanism for information dissemination, and a medium for collaboration and interaction between individuals and their computers / mobile phones / other electronic devices capable of accessing the Internet without regard for geographic location.
14.6 NETBANKING SERVICES is the Bank's Service (including all modifications of such services) which provides access to account information, products and other services (Including transactions of non-financial and financial in nature) as advised by the Bank from time to time to the customers through the website of the Bank. NetBanking Services also include the services for Demat account, Credit Cards and loan on the website of the Bank . The terms NetBanking and NetBanking Services/facility may be interchangeably used.
14.7 CUSTOMER refers to any person who has a Bank Account and/or a Demat Account and/or a Credit Card account and/or a loan account who has been authorised by the Bank to avail of the said facility.
Customer Identification Number (Cust id) is a system generated but random Unique Identification Number that is given to each customer of the Bank.
IPIN is the Password that the customer needs to use along with the Cust id in order to do his NetBanking transactions.
14.8 ACCOUNT refers to the Customer's Savings and/or Current Account and/or Credit Card account and/or loan accounts and/or Fixed Deposit or Demat Account opened in NSDL or CDSL or any other type of account so designated by the Bank to be eligible account(s) for operations through the use of NetBanking.
14.9 PERSONAL INFORMATION refers to the information about the customer obtained in connection with NetBanking/any other Banking relationship with the Bank.
14.10 NETBANKING SERVICES will be available to the customers upon opening of account with the bank without requiring completion of any formalities for activation of such service. The customer hereby agrees that the terms and conditions for net banking shall be applicable in addition to the applicable terms of account opening.
14.11 SOFTWARE:
The Bank will advise from time to time the Internet Software such as Browsers, which are required for using NetBanking. There will be no obligation on the Bank to support all the versions of this Internet Software. I agree that I shall be responsible for upgrading my software, hardware and the operating system at my cost from time to time so as to be compatible with that of the Bank. The Bank shall be at liberty to change, vary or upgrade its software, hardware, operating systems, etc., from time to time and shall be under no obligation to support the software, hardware, operating systems used by me and that the same shall be my sole responsibility.
14.12 NETBANKING SERVICE:
The Bank shall endeavor to provide through NetBanking, such services as the Bank may decide from time to time. The Bank reserves the right to decide the type of services that may be offered on each account and may differ from customer to customer. These facilities shall be offered in a phased manner at the discretion of the Bank. The Bank may also make additions / deletions to the services offered through NetBanking at its sole discretion. The availability / non-availability of a particular service shall be advised through e-mail or SMS or website of the Bank or through written communication. All accounts opened with the Bank attached to the same Cust id will be accessible through NetBanking. In case of Joint accounts and accounts with two or more signatories, the Bank will offer such services as restricted by the Terms and Conditions governing the operation of such accounts. In case of Minor accounts, the natural guardian undertakes to give all instructions relating to the operation of the account and further undertakes not to reveal the Cust id and IPIN to the Minor. The Bank shall take reasonable care to ensure the security of and prevent unauthorized access to the NetBanking Service using technology reasonably available to the Bank.
14.13 OTHER HOLDERS OF DEMAT ACCOUNT refers to such holders other than the first named holder of the Demat Account. The NetBanking Services of the Bank for Demat Account is available to a customer who has a Demat Account and a Bank Account in his name (i.e. the first holder of the Demat Account and the Bank Account to be same). The Bank reserves its rights to consider any deviation to the above at it sole discretion. The Demat Account will be attached to the Cust id and will be accessible through NetBanking. Wherever the Demat Account is jointly held by the Customer, the Bank will construe that the other holders of the Demat Account have authorized the first holder to either query on the account or initiate transaction on the account and it will be binding on them.

Due to the fact that the Bank receives Demat Information from NSDL and CDSL , it is important to check the current position with your respective branch.

All information coming from NSDL / CDSL is provided on 'as is' basis without warranty of the kind. The Bank makes no representation and disclaims all express, implied and statutory warranties of any kind to the user and/or any third party including warranties as to accuracy, timeliness, completeness, merchantability or fitness of the information for any particular purpose.
14.14 NETBANKING ACCESS:

I understand that the Bank would allot me a Cust id and IPIN in the first instance.

I will be required to change the IPIN assigned by the Bank on accessing NetBanking for the first time and thereafter at certain intervals. As a safety measure, the Bank may ask me to change my IPIN on a compulsory basis.

I agree that in the absence of any specific request from me for personally collecting the IPIN, the IPIN shall be sent to me by courier at my risk and consequences to the address notified by me for correspondence.

In addition to Cust id and IPIN the Bank may, at its discretion, require me to adopt such other means of authentication including but not limited to digital certification and / or Smart Cards and/or Two Factor Authentication like Public or Private Keys / Risk Engine / Challenge Questions.

I agree that I shall not attempt or permit others to attempt accessing the account information stored in the computers of the Bank through any means other than the NetBanking Service.

I am aware that the transaction through NetBanking can be effected by concurrent use of Cust id and IPIN.
14.15 IPIN :

I understand and agree that I must:

Keep the IPIN totally confidential and not reveal the IPIN to any third party.

Choose an IPIN which shall be at least of 6 characters long or such minimum number as may be specified by the Bank from time to time and shall consist of a mix of alphabets, numbers and special characters which must not relate to any readily accessible personal data such as my name, address, telephone number, driver license etc. or easily guessable combination of letters and number;

Commit the IPIN to memory and not record them in a written or electronic form;

Not allow any unauthorized person have access to my computer or leave the computer unattended while accessing NetBanking;

I agree that in case I forget the IPIN, I can request for change of the IPIN. Such replacement shall not be construed / deemed as the commencement of a new contract.
14.16 CHARGES:
I authorize the Bank to recover all charges related to NetBanking as determined by the Bank from time to time by debiting my account. The schedule of charges would be applicable as mentioned on the website.
14.17 MAILING ADDRESS:
All correspondence / delivery by the Bank shall only be at the address and / or e-mail address as registered with the Bank.
14.18 TRANSACTION PROCESSING:

All the instructions for instantaneous transactions will be given effect to instantaneously unless and until some processing work or Maintenance activity is being done. In case the services are not available during the End of the Day processing then the transaction will get credit on the next day.

All the requests for non-instantaneous transactions such as Demand Draft Request, Fixed Deposit Opening etc received after 10pm will be carried out at the next working day on first in first out basis subject to availability of clear funds in the account authorised for debit . Similarly requests for on-line Financial transactions like Fund Transfer , Third Party Fund Transfer , Credit Card payments and other such payments received after 10pm will be carried out at the next working day on first in first out basis subject to availability of clear funds in the account authorised for debit . In case instructions for effecting any transactions are received on weekly offs/holidays/public holidays, they shall be effected on the immediately succeeding working day on the Terms and Conditions prevailing on that day.

I shall not hold the Bank responsible for not processing/effecting any transactions in case the Bank does not receive instruction to this effect even though I have forwarded the same electronically, i.e. by means of e-mails and short messaging services (SMS). In the event of any dispute on the actual communication made to the Bank , the records of the Bank shall be final and binding on me .

I hereby agree to abide by the following Terms and Conditions in addition to the Terms and Conditions as applicable to NetBanking:

I shall be at liberty to utilise the Payment Instruction Services through NetBanking for transfer of funds for such purpose, as I shall deem fit;

I have the full right and/or authority to access and avail of the services obtained and the goods purchased and I shall observe and comply with the applicable laws and regulations in each jurisdiction in applicable territories. I shall not involve the Bank as a party to such transaction. I shall provide the Bank with such information and/or assistance as is required by the Bank for the performance of the Services and/or any other obligations of the Bank herein.

I shall not at any time provide to any person, with any details of the accounts held by me with the Bank including, IPIN, account number, Card numbers and PIN/ TIN / m-PIN which may be assigned to me by the Bank from time to time.

I agree that the Bank shall be entitled to presume that all instructions received by the Bank by using my Cust id and IPIN are in order / genuine and have been actually given by me and I shall be bound by the same conclusively.
14.19 Risks:
I hereby acknowledge that I am availing the Payment Instruction Services at my own risk.
14.20 Misuse of Cust id and IPIN:
I acknowledge that if any third person obtains access to my Cust id and IPIN, such third person would be able to provide Payment Instructions / other instructions to the Bank. I shall ensure that the Terms and Conditions applicable to the use of the Cust id and IPIN as contained herein are complied with at all times.

Internet Frauds:
The Internet per se is susceptible to a number of frauds, misuse, hacking and other actions that could affect Payment Instructions / other instructions to the Bank. Whilst the Bank shall aim to provide security to prevent the same, there cannot be any guarantee from such Internet frauds, hacking and other actions that could affect Payment Instructions / other instructions to the Bank including result in delay or failure in processing the instructions. I shall separately evolve/ evaluate all risks arising out of the same and the Bank shall not be responsible for the same.
I understand that doing a NetBanking transaction at a Cybercafe/shared computer terminal is risky and I shall not use the services of a cybercafe/shared computer terminal to do any NetBanking transactions.

Mistakes and Errors:
The filling in of applicable data for transfer of funds and/or issue of Demand Drafts would require proper, accurate and complete details.

For instance, I am aware that:

I would be required to fill in the correct account number of the person to whom the funds are to be transferred;
I would be required to fill in the correct Credit Card number while making Credit Card payments;
I would be required to fill in the correct details such as the name of the payee (who may or may not have an account with the Bank), mailing address, amount of the Demand Draft and the city/state where the Demand Draft is payable.

In the event of any inaccuracy in this regard, the funds could be transferred to incorrect accounts or the Demand Draft maybe incorrectly issued or sent to a wrong address and there is no guarantee of recovery of the same thereafter. I shall therefore take all care to ensure that there are no mistakes and errors and that the information given by me to the Bank in this regard is error free, accurate, proper and complete at all points of time. I indemnify the Bank from any loss due to an error on my part.

On the other hand in the event of my account receiving an incorrect credit by reason of a mistake committed by some other person, the Bank shall be entitled to reverse the incorrect credit at any time whatsoever without my consent. I shall be liable and responsible to the Bank and accede to accept the Bank's instructions without questions for any unfair or unjust gain obtained by me as a result of the same.

Transactions:
The transactions, which may require, the transfer of the funds or issue of Demand Draft may not fructify or may not be completed by the parties to whom I request the Bank to transfer the funds or issue of Demand Draft. The Bank is not in any manner involved in the said transactions and contracts and my sole recourse in this regard shall be with the party with whom I have the transactions. The Bank is merely providing me services whereby the said funds would be transferred on my instructions.

Technology Risks:
The technology for enabling the transfer of funds and the other services offered by the Bank could be affected by virus or other malicious, destructive or corrupting code, programme or macro. It may also be possible that the site of the Bank may require maintenance and during such time it may not be possible to process the request of the customers. This could result in delays in the processing of instructions or failure in the processing of instructions. I understand that the Bank disclaims all and any liability, whether direct or indirect, whether arising out of loss or profit or otherwise arising out of any failure or inability by the Bank to honour any customer instruction for whatsoever reason.
14.21 Limits:
I am aware that the Bank may from time to time impose maximum and minimum limits including daily limits on transfer of funds that may be transferred or amount of the Demand Draft that can be issued by virtue of the payment instructions given hereunder. I acknowledge that the same is to reduce the risks on me. For instance, the Bank may impose transaction restrictions within particular periods or amount restrictions within a particular period or even each transaction limits. I shall be bound by such limits imposed and shall strictly comply with them. The Bank shall put an appropriate message on the concerned page or the website.
14.22 Indemnity:
I shall indemnify the Bank from and against all losses and damages that may be caused as a consequence of breach of any of the Terms and Conditions mentioned herein above.
14.23 The Bank's sole obligation and my sole and exclusive remedy in the event of interruption to the NetBanking services or loss of use and/or access to the Bank's website shall be to use all reasonable endeavour to restore the services and/or access as soon as reasonably possible. The Bank makes no express or implied warranty with respect to the NetBanking services provided hereunder including without limitations any warranties of uninterrupted/error-free performance of the NetBanking System, non-infringement of third party rights, title ,merchantability, satisfactory quality and/or fitness for a particular purpose.
14.24 Liability:

I shall not be liable for any unauthorized transactions occurring through the use of NetBanking, which can be attributed to the fraudulent or negligent conduct of the employees of the Bank.

If I comply with the Terms and Conditions and advise the Bank in writing under acknowledgment immediately after I suspect that my Cust id and IPIN is known to another person and/or notice an unauthorized transaction in my NetBanking account, I shall not be liable for losses arising out of the unauthorized transactions occurring in the NetBanking accounts after the receipt of such advice by the Bank.

I agree that I shall be liable for some or all loss from unauthorized transactions in my accounts if I have breached the Terms or contributed or caused the loss by negligent actions such as the following:

Keeping a written or electronic record of Cust id and IPIN;

Disclosing or failing to take all reasonable steps to prevent disclosure of the NetBanking IPIN to anyone including Bank staff and/or failing to advise the Bank of such disclosure within reasonable time;

Not advising the Bank in a reasonable time about unauthorized access to or erroneous transactions in my accounts.
14.25 Secure Access:
14.25.1 Secure Banking service (“said service”) is available for all the customers who are registered for NetBanking under the Third Party Transfer Module (TPT Module) only.
14.25.2 The following is the list of transactions that are being covered by the TPT Module.
  • Transfer of funds to any other HDFC Bank account
  • Transfer of funds to any other Bank (under NEFT/ RTGS)
  • Transfer of funds using the Visa CardPay Module
  • Third Party Demand Draft
I agree that the Bank reserves the right to add / withdraw any of the above transactions under the TPT Module
14.25.3 I agree that the Bank reserves the right to withdraw TPT services in case of non usage from a customer over a period of time. I also understand that withdrawal / Cancellation of TPT service automatically cancels the Secure Banking Service.
14.25.4 I agree that the registration for the said Service is possible only through NetBanking and there are no other avenues for registration of the same. I can only register for this service by logging on to NetBanking with his login credentials.
14.25.5 I agree that the details entered at the time of registration is known only to me and no one else is privy to that data. I agree that I should not share this with anyone nor write it down.
14.25.6 I understand that there could be instances beyond the control of the Bank and the on line registration process remains incomplete. In such cases, I have to restart the online registration and complete the same. The Bank shall not be liable for any claims, damages arising out of the incomplete online registration.
14.25.7 I agree that it is my responsibility to ensure that the data that I enter at the time of registration is kept confidential. The Bank does not take any liability arising out of disclosure of this information at the customer end.
14.25.8 While this facility is currently free of cost, I agree that the Bank may at its discretion decide to charge for this service at a later date, and the said charges shall be communicated to me through appropriate mediums.
14.25.9 I agree that in case of wrong validation the Bank reserves the right to disable the Third Party Transfer facilities. In such case, I will have to once again apply for TPT facilities by filling up a form and submitting the same at a branch.
14.25.10 I understand that there are four parts to registration for Secure Banking Service which are mandatory
  1. Selection of a Picture
  2. Selection of a Message
  3. Entering Answers to the questions asked
  4. Giving the contact numbers (Mobile number mandatory)
14.25.11 I understand that the registered telephone numbers with the Bank will not be replaced with any new numbers of the customers during the registration for Secure Access. Incase of change of the said registered numbers, the same can be done by submitting an application to any of HDFC Bank Branch for change of registered number.
14.25.12 I understand that the Bank may ask questions to its customer before the completion of a transaction as additional verification checks. I need to input the answers to those questions which I have given at the time of registration. I agree that, in case of wrong entry of the answers for the questions asked, the Bank may at its discretion dis-continue with the transaction.
14.25.13 Similarly, I agree that Bank may decide to call me in order to validate a transaction, in case I do not answer the call, the Bank shall at its discretion disallow that transaction.
14.25.14 I agree that in case of change of contact number/s, it is my responsibility to update the same to continue to avail the said Service and TPT.
14.25.15 I understand that the calls made to me will be in English language.
14.25.16 I understand that the Bank reserves the right to withdraw the said service by giving to me at least 30 days notice under normal circumstances.
14.25.17 I understand that the Bank may at its discretion form time to time introduce additional services under the Secure Banking umbrella to make NetBanking more secure.
14.25.18 I understand that the Bank may allow to clear the transactions even in case the Secure Banking services are not available and there would be no authentications for the same. The Bank makes it clear that this will be done only from view of customer convenience and Bank is not liable in case password has been compromised. It is recommended that I need to get my PCs/laptops scanned on a regular basis and to be updated with the latest anti virus software available and I agree that the Bank shall not be held responsible for any data loss or identity theft due to a malware on the PC used by the customer.
14.25.19 I understand that the Bank shall be bound to share the information provided by the customers if required by the Government bodies and Quasi Government bodies or judicial bodies based on authorized requests.
14.25.20 I understand that the Bank reserves the right at anytime, without prior notice to add, alter, modify, change or vary all or any of these Terms and Conditions or to replace wholly or in part, the above offer by another offer whether similar to above or not, or to withdraw it altogether.
14.25.21 I understand that the method / process adopted for providing the said service is the Bank's prerogative and the same will not be shared with any third party or any customer.
14.25.22 I agree that the said service is aimed at providing transaction security for Third Party transactions done by me. I agree that the Site Picture and the Phrase is aimed at building customer confidence.
14.25.23 I agree that the Bank reserves the right to disable the customer’s TPT rights / Secure Banking Service for reasons other then those mentioned above.
14.25.24 I agree that the Bank is not responsible for, or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses that a customer may suffer, sustain or incur.
14.26 Proprietory Rights:
I acknowledge that the software and hardware underlying the NetBanking Service as well as other Internet related software which are required for accessing NetBanking are the legal property of the respective Vendors/Bank. The permission given by the Bank to access NetBanking will not convey any proprietary or ownership rights in the above software / hardware. I agree that I shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software / hardware underlying NetBanking or create any derivative product based on the software / hardware.
14.27 Termination of NetBanking Service:

I may request for termination of the NetBanking Services any time by giving a written notice of at least 15 days to the Bank. I agree that I will remain responsible for any transactions made on my account(s) through NetBanking prior to the time of such cancellation of the NetBanking Service.

The closure of all my accounts will automatically terminate the NetBanking Service.

The Bank may suspend or terminate NetBanking Services either wholly or partially at any time by giving to me at least 30 days notice under normal circumstances.
14.28 Notices:
The Bank and I may give notices under these Terms and Conditions:

Electronically to the mailbox of either party. Such notices will be regarded as being in writing;

In writing by delivering them by hand or by sending them by post to the last address given by me and in the case of the Bank to the Corporate office address as set out hereinabove

In addition, the Bank may also publish notices of general nature, which are applicable to all customers of NetBanking on its web site. Such notices will have the same effect as a notice served individually to me.
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15 Visa CardPay
15.1 Visa CardPay offers the HDFC Bank Account Holder/ User, online funds transfer from his Bank Account to any domestic Visa Credit Card.
15.2 Visa CardPay is provided by HDFC Bank at my request, which request shall mean my authorisation for debiting the Account Holder/ User's Account towards the amount of such transfer, together with the charges, if any.
15.3 To effect Visa CardPay, I shall provide to HDFC Bank all the information as required under the relevant screen including: Card number, amount, in absence of which the Bank shall not be liable to effect the Visa CardPay.
15.4 The Visa CardPay service is only applicable for credits to VISA Cards issued in India. This service is not applicable for Cards issued by any other Issuing authority.
15.5 The Visa CardPay service is not applicable for transfers to Cards not issued in India.
15.6 While HDFC Bank shall endeavour to ensure that transfers are not made to any Card not issued in India, the onus shall lie on me to ensure that there are no FEMA or Exchange Control violations being done by me, and I shall be held liable for liability therein.
15.7 HDFC Bank shall send the transfer only to the Card number of the beneficiary. While the Bank may at its discretion obtain certain other details of the beneficiary like: Name, Address, Bank name etc. the Bank is in no way responsible to verify or authenticate the same.
15.8 While HDFC Bank shall endeavour to effect the Visa CardPay instruction at the earliest on receipt, it does not guarantee or be held responsible for performance hereunder.
15.9 HDFC Bank shall process all transactions received till 12 midnight of the previous day on the next day.
15.10 All transactions shall be processed only on working days. Transactions done on Sundays and bank holidays will be processed on the next working day.
15.11 The Bank shall assume no responsibility for:
- Visa CardPay transactions carried out in good faith relying on my instructions.
- Not carrying out Visa CardPay transactions where the Bank has reason to believe in its sole discretion that the instructions are not genuine or are otherwise unclear, improper, vague, or doubtful.
- For the performance of VISA or any other entity involved in the process; and for any loss or damage incurred or suffered by me for any failure or interruption of Visa CardPay service or consequences arising out of delayed payments.
15.12 HDFC Bank may also make additions/ deletions to the services offered through any of its channels at its sole discretion. The availability/ non-availability of a particular service shall be informed to me through email, web site of the Bank or by written communication.
15.13 I am entirely responsible for providing the correct Card Number of the beneficiary. The Bank will process all transactions only on the basis of the information provided by me. The Bank will not be responsible for any erroneous credit, if an erroneous Card number is provided by me. The Bank will also not be responsible to reverse such a wrong transaction.
15.14 HDFC Bank shall on best effort basis send the remittance within 24 hours of the transaction, however the Bank is not responsible for the period within which the beneficiary Bank will credit the proceeds to the beneficiary Card.
15.15 HDFC Bank shall offer this service for Savings Account and Current Account customers.
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16. INTERNATIONAL DEBIT CARD
  Important Reserve Bank of India (RBI) mandate
 
W.e.f. 1st December 2013,
  • Customer will need to use his ATM PIN when using his HDFC Bank Debit Card at any retail outlet in India.
  • Transactions with incorrect PIN or those without a PIN will be declined.
16.1 DEFINITIONS:
In this document the following words and phrases have the meaning set opposite them unless the context indicates otherwise:
16.2 Account refers to the Cardholder's Savings and / or Current Account and / or any other type of account so designated by the Bank to be eligible account(s) for operations through the use of the Card. The Cardholder should be either the account holder or sole signatory or authorized to act alone when there is more than one signatory.
16.3 Bank refers to HDFC Bank Limited, a banking company incorporated in India under the Companies Act 1956 and having its registered office at HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400013, India and includes its successors and assigns.
16.4 Card refers to the HDFC Bank International Debit Card.
16.5 Cardholder refers to a Customer of the Bank authorized to use the HDFC Bank International Debit Card.
16.6 EDC terminal shall mean point of service capable of handling Card transactions i.e. electronic draft capture (EDC) terminals, printers, other peripherals and accessories, including PIN pads and necessary software to run the devices and which processes the transaction at the Merchant Establishment.
16.7 International transactions refers to the transactions entered into by the Cardholder on his internationally valid Debit Card outside of India, Nepal and Bhutan.
16.8 Maestro shall mean a mark owned by MasterCard.
16.9 MasterCard shall mean a mark owned by MasterCard.
16.10 MasterCard / Cirrus ATM Network shall mean ATMs located, which honour the Debit Card and display the MasterCard / Cirrus or Maestro Symbols.
16.11 Merchant means any person who owns or manages or operates a service establishment wherever located which honours the Card and includes amongst others, stores, shops, restaurants, hotels, airline organisations, ATMs advertised by the Bank, Visa / MasterCard or the Merchant.
16.12 Merchant Establishment shall mean establishments wherever located which honour a Debit Card and shall include among others, stores, shops, restaurants, hotels, airline organisations advertised as honouring a Debit Card.
16.13 Primary Account shall mean the account linked to the Card, debited for transactions done at Merchant Establishments or Visa/PLUS and MasterCard / Cirrus ATM locations.
16.14 Terms refer to Terms and Conditions for use of the Card as specified in this document.
16.15 Transactions mean any instruction given by a Cardholder using a Card directly or indirectly to the Bank to effect a transaction.
16.16 Visa Electron/ Flag shall mean mark owned by Visa International.
16.17 Visa/PLUS ATM Network shall mean ATMs located which honour the Debit Card and displaying the Visa / PLUS or Visa Electron/ Flag Symbols.
16.18 Applicability of Rules and Regulations:
The issue and use of the Card shall be subject to the RBI's regulations in force from time to time.
16.19 Utilization of the Card shall be in strict accordance with the Exchange Control Regulations of the Reserve Bank of India (RBI). In the event of noncompliance by Cardholder with the same, the Cardholder shall be liable for action under the FEMA, 1999 and any other Law and/or regulation in force from time to time relating to Foreign Exchange. The Cardholder may be debarred from holding the Internationally valid Debit Card, either at the instance of the Bank or the RBI. The Card cannot be used for making payment towards foreign currency transactions in Nepal and Bhutan i.e. while using the Card in Nepal or Bhutan, the currency of the transactions should be the local currency of those countries or in Indian rupees. The Card is valid for use both in India as well as outside India but would carry the inscription "Not valid for payment in foreign exchange in Nepal and Bhutan". In case the Card is cancelled, whether on account of non-compliance with Exchange Control Regulations or otherwise, the Bank will not be responsible for any attempted usage of the Card, whether in India or abroad, resulting in the Card being dishonoured and the concerned Merchant would be entitled to "seize/confiscate" a cancelled Card on presentation.
16.20 The Card may be used, within the foreign exchange entitlements as stipulated by RBI from time to time, by Cardholders going abroad for all bonafide personal expenses for personal use provided, the total exchange drawn during the trip abroad does not exceed the entitlement. Import of goods so purchased abroad into India would be governed by the baggage rules/ EXIM policy in force. The entitlement of exchange should be ascertained (prior to the trip) from the authorised dealer branches of the Bank. The Card cannot be used for effecting remittances for which the release of exchange is not permissible under the extant regulations.
16.21 Validity:
The Card is valid in India and abroad.

The Card is not valid for foreign exchange payments in India, Nepal and Bhutan.

The Card is valid up to the last working day of the month indicated. The Cardholder shall destroy the Card when it expires by cutting it in half diagonally. The Bank shall send your renewed Card and attempt delivery of the Card at the address recorded with the Bank in its system before the expiry of the Card.

The Card is acceptable at any of the following:

The HDFC Bank's ATM network.

Any ATM of other Banks, which are members of PLUS/CIRRUS ATM network in India and abroad.

Any Visa/Visa Electron /Visa Flag/ MasterCard / Maestro merchant outlet in India and abroad.
16.22 Cardholder Obligations:

The Cardholder shall at all times ensure that the Card is kept at a safe place. The Cardholder shall under no circumstance whatsoever allow the Card to be used by any other individual. The Cardholder will sign on the reverse of the Card immediately upon receipt.

The Card is the property of HDFC Bank and must be returned to an authorised person of the Bank on request within the Bank's premises. The Cardholder shall ensure that the identity of the authorised person of the Bank is established before handing over his Card in the Bank’s premises.

The Cardholder will be responsible for all facilities granted by the Bank in respect of the Card and for all related charges.

In case the Cardholder has any dispute in respect of any charge indicated in the Statement, the Cardholder shall advise details to the Bank within 15 days of the statement date failing which, it will be construed that all charges are acceptable and in order. The Bank may at its sole discretion accept any disputes on charges older than 15 days.

The Cardholder shall act in good faith in relation to all dealings with the Card(s) and the Bank.
16.23 EASY SHOP GOLD DEBIT CARD:
16.23.1 Cash back The Cash back on the Gold Debit Card will be given in multiples of amounts as decided by the Bank. The Cash back will be given after the end of every month.

Effective 01-July-14, continue earning CashBack on Debit Card* on all categories except fuel, jewellery and services like insurance, mutual funds, govt payments, Business Services etc.

16.23.2 Petrol surcharge reversals The surcharge at the Petrol pumps will be levied at the time of the transaction, and subsequently reversed after the end of the month.
16.23.3 Special Offers at Premium outlets, Hotels and Restaurants All participating brands/ establishments are independently liable/ responsible for the quality of the goods/ services provided by them under this program. Offer valid only if the purchase is made using the EasyShop Gold Debit Card. Cardholder must clearly announce intention to avail of the discounts at the participating merchants before the bill is drawn/placing the order. HDFC Bank reserves the right to cancel the offer or reduce the length of the offer or change the Terms and Conditions without prior notice.
16.24 EasyShop International Business Debit Card and Personal Dual Branded Debit Card ( under the JetPrivilege Programme - JetPrivilege HDFC Bank World Debit Card ) for Partnership, Public Limited and Private Limited Companies.
16.24.1 I/We agree and accept the facility provided by HDFC Bank Limited at our request to carry out banking transactions in the Current Account bearing number as mentioned in our applications with HDFC Bank and as per instructions for operation of the said account. We are aware that the facility is to facilitate easy withdrawal of cash at Automated Teller Machine (ATM)/incurring of expenditure of by transactions at Point of Sale (POS) or any other services offered on the Debit Card through ATM/NetBanking, by use of Debit Card by the Cardholder upto the applicable per day Card limit.
15.24.2 I/We shall abide by all HDFC Bank's terms, conditions and rules in force from time to time relating to the use of Debit Card facility.
15.24.3 I/We agree and accept that the Company/the Firm and the Cardholder shall be solely entitled to receive the Debit Card and the Personal identification Number (PIN) to access the ATM by use of the Debit Card and to acknowledge the same. I/We acknowledge that the Debit Card can also be used for purchases at Point of Sale, without PIN.
16.24.4 I/We agree and undertake that the Cardholder shall keep the PIN totally secret and confidential and not reveal the same to any third party.
16.24.5 I/We agree and acknowledge that the use of the ATM/Debit Card will result in debit to the said account and that the Company/the Firm shall have no objection for the same.
16.24.6 I/We agree and acknowledge that the Company/the Firm shall be responsible for all transactions carried on by the Cardholder through the use of the ATM/Debit Card at the ATMs including by withdrawal of cash and use for transactions at various merchant locations either in India or abroad and the same shall be binding on the Company/the Firm.
16.24.7 I/We shall from time to time inform HDFC Bank by furnishing copy of the Board Resolution/Authority letter of partners and all other documents and writing about changes in the operating instructions and in such event to forthwith change the PIN. We shall indemnify HDFC Bank at all times and keep HDFC Bank indemnified and save harmless from and against any and all claims, losses, damages, costs, liabilities charges and expenses incurred, suffered or paid by HDFC Bank and against all demands, actions, suits and proceedings made, filed, instituted against HDFC Bank in connection with or arising out of or relating to HDFC Bank by carrying out the transactions performed by the Cardholder or any substitute/s through the Debit Card.
16.24.8 I/We agree and confirm that HDFC Bank shall not be responsible and liable to monitor the nature of expenses incurred by the use of the Debit Card.
16.24.9 I/We agree, undertake and confirm that the Company/the Firm shall solely be responsible to comply with the provisions of the Foreign Exchange Management Act, 1999 and the regulations of the Reserve bank of India relating to foreign exchange in force from time to time.
16.24.10 I/We agree and acknowledge that incase the account operating instructions is changed to any other than ”Singly/Either or Survivor” the card will be hotlisted and will cease to be operational.

Personal Dual Branded Debit Card ( under the JetPrivilege Programme - JetPrivilege HDFC Bank World Debit Card) Terms and Conditions for JetPrivilege HDFC Bank World Debit Card:

I/We authorise HDFC Bank to disclose, from time to time, any information relating to my Card, (including any default in payments) to any Card issuer, credit bureau, financial institution, any parent/subsidiary, affiliate, co-brand partner and associate of HDFC Bank, and to third parties engaged by HDFC Bank, for purpose such as marketing of services, proper operation of Card account and other administrative services.

I/We authorise HDFC Bank to transfer my/our accrued reward points periodically to my Jet Privilege Frequent Flyer Program membership number as provided by me/us or generated by system as applicable in the Card application form.

Return Travel Discount Voucher:-
  • On payment of first year and renewal fees, the JetPrivilege HDFC Bank World Debit Card members are entitled to receive a discount voucher worth Rs. 750 only ("Offer")
  • The discount voucher entitlement is for Debit Card primary cardholders only
  • The voucher entitles the guest (passenger) to receive a discount of Rs. 750 on return revenue tickets for travel only on Jet Airways' domestic flights within India
  • The discount is available only for return travel, in Economy cabin, and in any booking fare class
  • The discount code cannot be partially utilized for one-way travel
  • Against the discount voucher, the base fare component of the ticket will be discounted to the extent of Rs. 750/-. In event the actual base fare is in excess of Rs. 750/-, the card holder will have to bear the difference of base fare and discount offered, in addition to other charges such as taxes, surcharges and additional levies/fees as applicable on the ticket at the time of booking and/or travel. In event the actual base fare is less than the discount of Rs. 750/- then the excess amount will not be refunded to the card holder
  • The discount voucher is voluntarily transferable
  • The discount code is valid for six (6) months, for booking and travel (outbound and inbound), from the date of issue of the promotion code (both days inclusive)
  • Jet Airways will email the cardholder's unique discount voucher code on the email address as recorded in HDFC Bank Debit Card account within a period of 10 working days after receipt of the Debit Card fees
  • The discount code will not be extended after the expiry of its validity date
  • To avail of the discount each eligible card member will be given a unique promotion code which will be mentioned in the e-mail communication
  • The discount code can be redeemed only through www.jetairways.com, India country site
  • The card holder will need to enter the promotion code in the promotion field on www.jetairways.com
  • The promotion code will be available for one time usage only and will become invalid upon utilization
  • Payment of taxes/surcharges/fees/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com
  • Payment for the balance fare and applicable taxes/surcharge/fees/levies must be made using the JetPrivilege - HDFC Bank Debit Card only
  • In event a cardholder uses the discount code of another JetPrivilege - HDFC Bank Debit Card holder without the original owner's consent then the cardholder who has utilized such codes will have to pay Jet Airways (India) Limited the amount of discount benefits availed against such codes
  • Seats under this offer are subject to availability. Jet Airways or HDFC Bank Ltd. does not guarantee availability of seats under this Offer
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable
  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed
  • Upon cancellation of the original booking, the discount code will be deemed utilized and will not be reinstated under any circumstances
  • Cancellations/Refund/Reissues will be subject to Jet Airways/JetKonnect ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and will be subject to any other applicable additional charges
  • The card holder or guest cannot make new bookings against the cancelled booking and seek to re-utilize the discount code
  • In the event cardholder has availed of the Discount Code issued to him at the time of enrollment/annual renewal and if the card holder wishes to close his/her Debit Card account with HDFC then the annual fees will not be refunded to the card holder in case the fees have been paid. In case the fees have not been paid but the cardholder has utilized the discount code, then the cardholder will have to make payment for the amount of discount availed on the ticket
  • Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports also levy additional charges at the time of actual travel. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
  • The decision of Jet Airways (India) Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable
  • Jet Airways (India) Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways/JetKonnect including the base fare waiver ticket offer available on the JetPrivilege - HDFC Bank Debit Card
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
  • This Offer is purely optional to people traveling on Jet Airways
  • The carriage is subject to Jet Airways/JetKonnect regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
  • Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Debit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions
  • HDFC does not hold any warrant or make any representation of the availability, delivery,quality,merchantability or suitability of offer and/or products/services under this offer and that Jet Airways/JetKonnect shall be solely liable for the same
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that HDFC will not entertain any communication in this regard
  • HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer
  • Jet Airways or HDFC Bank Ltd. will not be responsible in case the email address provided is incorrect or if the mail bounces back due to any reason

5% Online Discount:-
  • JetPrivilege HDFC Bank World Debit Card members are entitled to receive a discount of 5% ("Offer") for every domestic/international revenue tickets booked on www.jetairways.com/www.jetkonnect.com
  • The online discount will be applicable on international flights originating from India only and if the payment is made in INR currency only. In event if the cardholder is trying to book any international flight originating out of India and the payment is in international currency, the online discount will not be applicable. For example if a cardholder is booking Dubai-Bombay on jetairways.com (India country site) and the payment is to be made in AED then the discount will not be applicable.
  • JetPrivilege - HDFC Bank World and Platinum Debit Card members will require to quote the promotion code "JTHDFC" in the "Promotion Code" field at the time of choosing his/her itinerary on jetairways.com/wwwjetkonnect.com
  • The online discount code entitles the cardholder to receive a discount of 5% on one-way or return revenue tickets for travel on Jet Airways'/JetKonnect domestic and international flights
  • The discount is available only for Jet Airways marketed and operated, JetKonnect marketed and operated, Jet Airways marketed and JetKonnect operated or JetKonnect operated and Jet Airways marketed codeshare flights. Jet Airways marketed and other airline operated codeshare flights or interline travel booked on www.jetairways.com/www.jetkonnect.com is not eligible for the discount
  • The online discount is available only for travel in Economy cabin and in any booking fare class excluding award travel on Jet Airways/JetKonnect. Eligible booking classes on jetairways.com are as follows - Y, M, T, U, N, L, Q, S, K, H, V, O, W and jetkonnect.com are as follows - Y, U, K, S, H, E, X, N, Q, M, O, G (excluding 9W*/OAL, Interline, Award Travel & Groups)
  • The online discount code is voluntarily transferable
  • The discount promotion code can be redeemed only through www.jetairways.com or www.jetkonnect.com, India country site
  • The online discount code will be available every time a cardholder books revenue tickets on www.jetairways.com or www.jetkonnect.com, India country site
  • Under the online discount offer; 5% of the base fare component of the ticket will be discounted. The cardholder will have to bear remaining base fare in excess of discounted 5%, along with additional charges such as fees, taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel
  • Payment of taxes/surcharges/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com/www.jetkonnect.com
  • Payment for balance fare and applicable taxes/surcharge/levies must be made using the JetPrivilege - HDFC Bank World/Platinum Debit Card only
  • Black-out periods or restrictions could apply
  • Once booked and ticketed under a particular guest name, the ticket is non - transferable
  • Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
  • If the ticket is cancelled, then the amount of refund will be less of the discount amount availed
  • Cancellations/Refund/Reissues will be subject to Jet Airways/JetKonnect ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and any other applicable additional charges
  • The discount code is available for use only through www.jetairways.com/www.jetkonnect.com. If the cardholder cancels the ticket and makes a fresh booking through any other channel against the original booking then the benefit of the Offer will not be applicable
  • Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports could also levy additional charges at the time of undertaking the journey. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
  • All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
  • The decision of Jet Airways (India) Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable
  • Jet Airways (India) Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
  • This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways/JetKonnect including the base fare waiver ticket, and Rs. 750 discount on return travel offer available on the JetPrivilege - HDFC Bank Debit Card
  • This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
  • This Offer is purely optional to people traveling on Jet Airways/JetKonnect
  • The carriage is subject to Jet Airways/JetKonnect regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways/JetKonnect policies and procedures
  • Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
  • Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Debit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions
  • HDFC does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways/JetKonnect shall be solely liable for the same
  • Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that HDFC will not entertain any communication in this regard
  • HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer

Annual / Renewal Fees:-
  • Annual Fees will be charged in first month from the date of issuance of the Card and after completion of every 12 months thereafter
  • HDFC Bank will not be responsible for any disputes regarding accruals of JPMiles in respect of flights taken or any other activities resulting in accrual of JPMiles under the JetPrivilege Programme or under the Extra JPMiles Programme. It is further clarified that JPMiles purchased by HDFC Bank will be used only towards Qualifying Expenditure and will not be adjusted against JPMiles earned by a Personal Dual Branded Debit Cardholder in respect of flights taken or any other activities resulting in accrual of JPMiles under the JetPrivilege Programme or under the Extra JPMiles Programme.
  • The issuance of air tickets on redemption of JPMiles or any benefits provided to members of the JetPrivilege Programme shall be in accordance with the terms and conditions of the JetPrivilege Programme, and the same will be communicated by Jet to the Personal Dual Branded Debit Cardholders and to HDFC Bank. Cardholders will have to contact Jet for any query or claims with respect to redemption of JPMiles or with regard to any benefits under the JetPrivilege Programme, and HDFC Bank shall not be required to deal with any such query or claim or be liable or responsible for the same in any manner whatsoever.

Enrollment Benefit:-
  • The enrollment/renewal benefits (applicable as per the variant) and discount voucher will not be available if Personal Dual Branded Debit Card holders Annual Fees are waived off for any reasons

Annual Renewal First Swipe Bonus:-
  • Personal Dual Branded Debit Card holders will qualify for First Swipe upon undertaking first spend transaction on his/her Debit Card within a period of 90 days since Card issuance / renewal date
  • No minimum amount applicable for this Bonus
  • A spend transaction on additional cardholder's account will qualify primary cardholder for First Swipe Bonus JPMiles
  • First Swipe Bonus JPMiles is a one-time bonus
  • Card fees and other applicable charges will not qualify for First Swipe Bonus JPMiles

Spends JPMiles:-
  • Personal Dual Branded Debit Card holders will qualify to earn Spends JPMiles upon undertaking spends transactions
  • Spends JPMiles will reflect within a period of 40 working days.from the date of your eligible transactions for JPMiles
  • Additional Debit cardholder's Spends JPMiles will reflect into Primary cardholder's JetPrivilege membership account
  • In event of a spends transaction reversal proportionate Spends JPMiles will be negated from the card holder's subsequent Spends JPMiles

Online Bonus JPMiles:-
  • Online Spends JPMiles upon purchase of revenue airline tickets on www.jetairways.com or www.jetkonnect.com.
  • Purchase of redemption tickets or any other merchandise apart from revenue tickets will not qualify for Online Bonus JPMiles
  • In event of a ticket cancellation proportionate Online Bonus JPMiles will be negated from the cardholder's subsequent Online Bonus JPMiles
  • Additional Debit card holder's Online Spends JPMiles will be Debited into primary cardholder's JetPrivilege membership account
16.24.11 EXTRA JPMiles
1.1 These Terms and Conditions apply to those JetPrivilege HDFC Bank Debit Cardholders who are eligible to earn EXTRA JPMiles.
1.2 The HDFC Bank and Pinpoint India reserve the right to add, alter, modify, change or vary all or any of these terms and conditions at any time and without prior notice.
1.3 The following cards are eligible to earn EXTRA JPMiles:
Debit Card
  • JetPrivilege HDFC Bank World Debit Card
1.4 All other regular credit and debit card conditions apply, including the Banks Reward Redemption terms and conditions. JPMiles once credited will be governed by JetPrivilege terms and conditions.

2. How does EXTRA JPMiles work?

2.1 EXTRA JPMiles programme enables cardholders to earn EXTRA JPMiles when they transact with participating EXTRA JPMiles Partners.
2.2 Details of participating EXTRA JPMiles Partners are sent by Pinpoint to HDFC Bank. Pinpoint has the sole responsibility that complete details are sent to ensure EXTRA JPMiles are correctly allocated by the Bank.
2.3 The EXTRA JPMiles will not reflect on the HDFC Bank monthly statement.
2.4 EXTRA JPMiles Partner is a merchant who has agreed to provide EXTRA JPMiles to eligible JetPrivilege HDFC Bank Credit and Debit Cardholders when they transact with their debitcard at the designated EXTRA JPMiles Partners outlet.
2.5 EXTRA JPMiles are provided by EXTRA JPMiles Partners per Rs.150 spent using an eligible JetPrivilege HDFC Bank DebitCard and are automatically added to the cardholder's JPMiles balance on a monthly basis.

3. Earning EXTRA JPMiles

3.1 EXTRA JPMiles are issued per Rs.150 spent on the eligible Card and rounded up or down to the nearest whole point for each eligible transaction.
3.2 The number of EXTRA JPMiles offered varies between EXTRA JPMiles Partners.
3.3 EXTRA JPMiles Partners may change from time to time. To Review the latest list of EXTRA JPMiles Partners within the EXTRA JPMiles programme, click here.
3.4 If a cardholder returns any goods purchased with the eligible card from a participating EXTRA JPMiles Partner, or the card is credited in connection with a disputed transaction, EXTRA JPMiles will be accordingly adjusted for the amount reversed.
3.5 Extra JPMiles will not be considered for accrual of Tier Points feature against spends on the JetPrivilege HDFC Bank Co-brand DebitCard.

4. Keeping track of Cardholder's EXTRA JPMiles

4.1 EXTRA JPMiles are added to the cardholder's JetPrivilege Membership account monthly and can be viewed in JetPrivilege member's account on www.jetairways.com. The EXTRA JPMiles will reflect as one credit in your JetPrivilege Membership account and will be a sum total of all transactions at EXTRA JPMiles Partners as reflecting in your statement.
4.2 The EXTRA JPMiles will be credited into your JetPrivilege Membership account within 60 days of transaction.
4.3 In case the number of EXTRA JPMiles earned are incorrect, cardholders must contact the Phone Banking Unit of HDFC Bank within 45 days. EXTRA JPMiles may be adjusted if JPMiles are found to have been incorrectly credited or debited for whatever reason.
4.4 In case of any disputes, cardholders are required to present the relevant original payment receipts and debitcard sale slips for further investigation by the Bank and / or Pinpoint India. In all such cases, the decision of the Bank and Pinpoint India shall be final.
4.5 Any dispute arising out of the EXTRA JPMiles programme will be subject to the jurisdiction of courts in Mumbai only.
4.6 HDFC Bank, Jet Airways or Pinpoint is neither responsible for nor guarantees the quality or defect of the products bought and shall not be liable in any manner whatsoever for any loss/ damage/ claim that may arise out of use or otherwise of any goods/ services availed of by the customers. JPMiles thus earned will be governed by the terms and conditions of JetPrivilege programme. For complete set of conditions related to JPMiles please visit www.jetairways.com

5. Total JPMiles

5.1 Total JPMiles represented in any EXTRA JPMiles Programme communication are inclusive of the JPMiles received from the bank per the selected card type and the EXTRA JPMiles earned at the EXTRA Partner. Total JPMiles does not include any promotion or bonus JPMiles awarded by the Bank or JPMiles awarded by JetPrivilege partner through their association with Jet Airways.
16.25 LOST OR STOLEN CARDS:
I am aware and accept that to protect my interest, the facility of reporting Loss of Debit Cards is available 24 hours on PhoneBanking and during Banking hours in branch and HDFC Bank will carry out the request for Hotlisting of my/ our Card. HDFC Bank will not be liable for any damages on account of me not being able to use the Hotlisted Card to carry out any transactions. The Bank shall not be liable for any loss by the misuse of the Card prior to the Card being reported as lost/ stolen by me
If a Card is lost or stolen I will file a report with the local police and send a copy there after to the Bank. In case of an unsigned Card, I will be liable for all charges incurred on it. The Bank will hot-list /cancel the Card within 24hrs. of receiving such information.
16.25.1 If the Cardholder looses his Card overseas, he may either follow the above procedure or may report the loss through the Visa / MasterCard Global Emergency Assistance help-lines. In case the Cardholder uses the Visa / MasterCard Global Emergency Assistance services then the charges for usage of such services shall be borne by the Cardholder.
16.25.2 The Cardholder shall take cognizance of the fact that once a Card is reported lost, stolen or damaged and is subsequently found, the same shall be promptly cut in half, returned to the Bank and adequate care taken to prevent its misuse.
16.25.3 The Cardholder is responsible for the security of the Card and shall take all steps towards ensuring the safe keeping there of. In the event ,Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen Card would rest with Cardholder.
16.25.4 Replacement Card may be issued by the Bank provided that the Cardholder has in all respects complied with the Terms and Conditions pertaining to the same.
16.26 Services from Visa / MasterCard Global Assistance:
The communications and arrangements of services of the Emergency Assistance program are provided by a third-party service provider and are paid for by Visa/MasterCard International. The Cardholder is responsible for the cost of any and all medical, legal or other services used. Assistance is provided on a best effort basis and may not be available due to problems of time, distance or locations. The medical and/or legal professionals suggested and/or designated by VISA International are not employees of Visa International and, therefore, they are not responsible for the availability use, acts, omissions, or results of any medical, legal or transportation service. The Bank does not accept any responsibility for the arrangement or the use of such services.
16.27 ATM USAGE:
16.27.1 For all cash/cheque deposit transactions at the ATM, the Cardholder agrees that the ATM will produce a receipt and that no other receipt will be issued. All cash and cheque deposits will be subject to verification by the Bank / Bank’s Representatives and this verified amount will be binding on the Cardholder. The same will be processed on the next working day.
16.27.2 The Cardholder agrees that requests on the ATM such as cheque book requisitions and duplicate account statement request will be processed normally on the next working day.
16.27.3 The Bank may levy charges on use of its own ATMs / ATMs of other Banks and the Bank may from time to time change the Service Charges. These Service Charges will be displayed on the Bank’s Website. As and when levied, these charges will be deducted from the Cardholder's account linked to the Card. In the situation that the account does not have sufficient funds to deduct such fees, the Bank reserves to right to deny such transactions. As such the decision of the Bank would be binding on the Cardholder.
16.27.4 The type of transactions offered on other Bank’s ATMs using the Bank’s Cards may differ from those offered on the Bank's own network. The Bank will only support the minimum transaction set that will be offered at the ATMs belonging to other networks. The Bank reserves the right to change the transaction set without any notice to the Cardholder.
16.28 The Card is operable with the help of a confidential PIN at ATM locations. The Cardholder's PIN shall be mailed/couriered to him at the address specified by the Cardholder. The PIN should never be disclosed to any person or written down where any other person may discover it. Any such disclosure or inadequate protection of the confidentiality of the PIN is entirely at the Cardholder's risk. All transactions conducted with use of the PIN will be the Cardholder's responsibility and he will abide by the record of the transaction as generated.
16.29 The Card is acceptable at any Visa/MasterCard/Cashnet ATM network belonging to institutions other than HDFC Bank in India and abroad. The Bank will not accept responsibility for any dealings the Cardholder may have with the other institutions including but not limited to such services. Should the Cardholder have any complaints concerning any Plus/Cirrus ATM network establishment, the matter should be resolved by the Cardholder with the establishment and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately.
16.30 There will be separate service charges levied for any additional facilities that will be announced by the Bank from time to time and deducted from the Cardholder's account linked to the Card. In the situation that the account does not have sufficient funds to deduct such fees, the Bank reserves to right to deny such transactions. As such the decision of the Bank would be binding on the Cardholder.
16.31 The type of transactions offered on ATMs of other Banks may differ from those offered on the Bank's own network. The Bank will only support the minimum transaction set that will be offered at the ATMs belonging to other networks. The Bank reserves the right to change the transaction set without any notice to the Cardholder.
16.32 Merchant Location Usage:
The Card is acceptable at all electronic Merchant Establishments in India and abroad which display the Visa Electron /Flag/ Maestro/ MasterCard logo.

W.e.f. 1st December 2013,
  • Customer will need to use his ATM PIN when using his HDFC Bank Debit Card at any retail outlet in India.
  • Transactions with incorrect PIN or those without a PIN will be declined.
16.32.1 The Card is for Electronic use only and will be acceptable only at Merchant Establishments, which have an EDC terminal. Any usage of the Card other than electronic use will be considered as Unauthorised and the Cardholder will be solely responsible for such transactions unless there is a specific offer by HDFC Bank to the customer.Electronic usage is construed as the charge slip/transaction slip printed electronically from the EDC terminal. Visa Cards may also be used for carrying out Ecom transaction on Verified by Visa sites using a PIN.
16.33 The Card is operable with the help of the Cardholder's signature (only incase of Card's issued with Visa Electron / Flag / Master Card logo) or the PIN (Maestro) at EDC terminals installed at Merchant locations depending on the functionality of the EDC terminal.
16.34 Transactions are deemed authorised and completed once the EDC terminal generates a sales slip. The amount of the transaction is debited from the primary account linked to the Card immediately. The Cardholder should ensure that the Card is used only once at the merchant location for every purchase. The sales slip will be printed each time the Card is used and the Cardholder should ensure that there is no multiple usage of Card at the Merchant location at the time of purchase.
16.35 The Bank will not accept responsibility for any dealings the Cardholder may have with the merchant including but not limited to the supply of goods and services. Should the Cardholder have any complaints concerning any Visa Electron / Maestro merchant establishment, the matter should be resolved by the Cardholder with the merchant establishment and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately.
16.36 The Bank accepts no responsibility for any surcharge levied by any Merchant Establishment and debited to the Cardholder's account with the transaction amount. However, at Railway stations and Petrol pumps, transaction charges as per industry practice will be applicable.
16.37 The Cardholder must sign a Sales Slip whenever the Card is used at a Merchant Establishment and should retain his copy. The Bank at an additional charge may furnish copies of the Sales Slip. Any Sales Slip signed by the Cardholder, and which can be proved as being authorised by the Cardholder will be his liability.
16.38 Any charge or other payment requisition received from a Merchant Establishment by the Bank for payment shall be conclusive proof that the charge recorded on such requisition, was properly incurred at the Merchant Establishment in the amount and by the Cardholder referred to in that charge or other requisition, as the case may be, by the use of the Card except where the Card has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Cardholder.
16.39 In case, a merchant wishes to cancel a completed transaction due to an error or on account of merchandise return, the earlier sales receipt must be cancelled by the merchant and a copy of the cancelled receipt must be retained in his possession. Reversal/Refunds of debits due to such transactions will be processed manually & the cancelled sales slip needs to be produced by the Cardholder, if called for.
16.40 All Refunds and Adjustments due to any merchant / device error or communication link will be processed manually and the account will be credited after due verification and in accordance with Visa/MasterCard rules and regulations as applicable. The Cardholder agrees that any debits received during this time will be honoured only based on the Available Balance in the account(s) without considering this Refund. The Cardholder also indemnifies the Bank from such acts of dishonouring the payment instructions.
16.41 The Card is not to be used at the Hotels during Check-in and also at other locations where paying arrangement is done before completion of the purchase transaction or service.
16.42 The Card should not be used for any Mail Order / Phone Order purchases and any such usage will be considered as Unauthorised and the Cardholder will be solely responsible unless there is a specific offer by HDFC Bank to the Cardholder.
16.43 Quality of Goods and Services:
The Bank shall not be in any way responsible for merchandise, warranty or services purchased or availed of by Cardholder from Merchant Establishments including on account of delay and delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order placed by the Cardholder. It must be distinctly understood that the Card facility is purely a facility to the Cardholder to purchase goods or avail of services and the Bank holds out no warranty or makes no representation about quality, quantity, delivery or otherwise howsoever regarding the goods or services, and any dispute must be resolved by the Cardholder with the Merchant Establishment.
16.44 CARD USAGE:
16.44.1 The Cardholder agrees that in case he has multiple accounts with the Bank, the Bank will decide the number of accounts, which will have the Card facility on them.
16.44.2 In case of Cards linked to multiple accounts, transactions at Visa/PLUS or MasterCard/Cirrus ATMs and Visa Electron/Maestro Merchant Establishments will be effected on the primary account linked to the Card. In case there are no funds in this account, the Bank will not honour the transactions even if there are funds available in the other accounts linked to the same Card.
16.45 The Bank will debit the accounts linked to the Card for the value of all purchases of goods or services, cash, fees, charges and payments effected by the use of the Card ("Transactions"). All Transactions will be reflected in the Account Statement of the Account(s), which are linked to the Card. Such statements shall be mailed to the Cardholder as per defined frequency to the mailing address as per the customers records with the Bank.
16.46 The Cardholder agrees that the Bank's record of transactions pertaining to his account(s) is conclusive and authentic.
16.47 The annual fees will be debited to the account linked to his Card on application/renewal at the Bank's prevailing rate. These fees are not refundable.
16.48 The Cardholder is advised to retain a record of transactions generated by the ATM / EDC terminal at Merchant Establishments with him.
16.49 The Cardholder will be allowed to withdraw through the ATM the available balance in his account or a stipulated predefined limit per day, whichever is lower. This per day limit will be determined by the Bank and may be changed at any time at the Bank's sole discretion without notice to the Cardholder. Cardholder agrees that cash withdrawals will be subject to tax as applicable from time to time.
16.50 The Cardholder agrees not to attempt to withdraw/purchase using the Card unless sufficient funds are available in the account. The onus of ensuring adequate account balances is entirely on him. Accounts that violate this condition will be classified as overdrawn accounts and he will have to rectify the account balance position immediately. In every such situation where the account gets overdrawn,interest charges will be levied on the debit balance in the account. This charge will be determined by the Bank and will be announced from time to time.
16.51 In the event of an account being overdrawn due to Card transactions, the Bank reserves the right to set off this amount against any credit lying in any of the Cardholder's other accounts held jointly or singly without giving any notice.
16.52 The responsibility for any misuse on the Card, once the Card/PIN has been delivered at the address specified by the customer, will rest with the customer and not the Bank.
16.53 Nothing in these Terms and Conditions shall affect the Bank's right of set-off, transfer and application of monies at law or pursuant to any other agreement from time to time subsisting between the Bank and Cardholder.
16.54 INTERNATIONAL TRANSACTIONS
16.54.1 The exchange rate used for all foreign currency transactions will be decided by the Bank and will be binding on the Cardholder.
16.54.2 RESIDENTS:
As per RBI guidelines, the Cardholders need not submit documentary evidence like invoice/bills, etc. for the use of the Card for permitted purposes as per the Exchange Control Regulations, if the remittance involved is less than permissible limit (presently USD10000) or its equivalent and prima facie meets the Exchange Control Regulations.
16.54.3 As per RBI guidelines, in case the amount on account of use of the Card during visits abroad exceeds the Cardholder's foreign exchange entitlements, the Cardholder should provide documentary evidence for the usage of foreign exchange utilised. The Bank is authorised to report the matter to the regional office of the Exchange Control department giving full details.
16.54.4 As per the Exchange Regulations, for every foreign currency transaction the Cardholder should submit (a) duly completed A2 form and (b) his passport endorsed for the foreign currency utilised.
16.54.5 In case the Cardholder is not contactable or not able to submit the same within the reporting time as specified by RBI, the Cardholder authorises and indemnifies the Bank to fill in and submit the request for purchase of foreign exchange (A2 form) on behalf of the Cardholder.
16.54.6 NON RESIDENTS:
The Cardholder authorises and indemnifies the Bank to fill in and submit the request for purchase of foreign exchange (A2 form) on behalf of the Cardholder.
16.55 DISPUTES:
A sales slip with the signature of the Cardholder together with the Card number noted thereon shall be conclusive evidence as between the Bank and the Cardholder as to the extent of liability incurred by the Cardholder and the Bank shall not be required to ensure that the Cardholder has duly received the goods purchased / to be purchased or has duly received the service availed or to be availed to the Cardholder's satisfaction.
16.56 The Bank shall make bonafide and reasonable efforts to resolve an aggrieved Cardholder's disagreement with the applicable charge indicated in the statement within six months of receipt of the notice of disagreement. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details including a copy of the Sales Slip or payment requisition.
16.57 The Bank accepts no responsibility for refusal by any establishment to honour the Card.
16.58 As per Visa/Master Card International Operating Regulation, the complete resolution of the dispute may take upto six months. In case the customer wants to dispute any transaction, the same should be informed to the Bank within 15 days from the date of the transaction.
16.59 Exclusion of Liability:
Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the applicant in respect of any loss or damage arising, directly or directly out of:
16.59.1 Any defect in goods or services supplied.
16.59.2 The refusal of any person to honour or accept a Card.
16.59.3 The malfunction of any computer terminal.
16.59.4 Effecting transaction instruction other than by a Card holder.
16.59.5 Any statement made by any person requesting the return of the Card or any act performed by any person in conjunction.
16.59.6 Handing over of the Card by the Cardholder to anybody other than the designated employees of the Bank at the Bank's premises.
16.59.7 The exercise by the Bank of its right to demand and procure the surrender of the Card prior to the expiry date displayed on its face, whether such demand and surrender made and/or procured by the Bank or by any person or computer terminal.
16.59.8 The exercise by the Bank of its right to terminate any Card.
16.59.9 Any injury to the credit character and reputation of the applicant alleged to have been caused by the re possession of the Card and/or, any request for its return or the refusal of any Merchant Establishment to honour or accept the Card.
16.59.10 Any mis-statement, mis-representation, error or omission in any details disclosed by the Bank.
16.59.11 Decline of a charge because of excess foreign exchange entitlements as prescribed by RBI guidelines issued from time to time, or the Bank becoming aware of the Cardholder exceeding his entitlements.
16.59.12 Decline of transaction due to any reason at a Merchant location / ATM.
16.60 INSURANCE BENEFITS:
16.60.1 The Cardholder specifically acknowledges that the Bank will not be liable in any manner whatsoever by virtue of any insurance cover provided, and that the insurance company will be solely liable, in case of a death of a Cardholder and shall not hold the Bank responsible for any matter arising out of or in connection with such insurance cover, whether for or in respect of any deficiency or defect in such insurance cover, recovery or payment of compensation, processing or settlement of claims or otherwise howsoever, and all such matters shall be addressed to and sorted out directly with the Insurance company.
16.60.2 The Cardholder further acknowledges that the insurance cover so provided will be available to the Cardholder only as per the terms of the relevant insurance policy in force, and only so long as the Cardholder is and remains a Cardholder of the Bank with his account maintained in good standing. On the Card/account being cancelled or withdrawn temporarily or permanently for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of cesser of Card/account. Further the Cardholder also agrees that even during continuation of his Card/account, the Bank may at any time (after giving 30 days notice) suspend, withdraw or cancel the benefit of such insurance cover, and there will no binding obligation on the Bank to continue this benefit.
16.60.3 For Claims under Zero Liability to be accepted & processed, the cardholder should have carried out at least 1 purchase transaction using the Debit Card, within 6 months/180 days prior to the event date/ date of the disputed purchase transaction.

For Claims under personal accident death cover / fire & burglary insurance / loss of checked baggage insurance, the cardholder should have carried out at least 1 purchase transaction using the Debit Card, within 6 months/180 days (for Gold Debit Card & Women's Debit Card) and 3 months/90 days (for Platinum Debit Card) prior to the event date/ date of the disputed purchase transaction.

Additionally, for accidental death claims, in the scenario of unfortunate demise of the cardholder before completion of 6 months/180 days (for Gold Debit Card & Woman's Advantage Debit Card) or before completion of 3 months/90 days (for Platinum Debit Card), the Bank shall, on receipt of such a claim from the claimant (nominee of customer's account / legal heir), raise the claim with the Insurance Company on a best effort basis. However, acknowledgement of this claim by HDFC Bank would not be an admission of liability, as the claim received will be processed & investigated by the Insurance Co & their decision will be final & binding. HDFC Bank will not be liable for the decision taken by the Insurance Co.
16.61 TERMINATION:
16.61.1 The Cardholder may discontinue this facility any time by a written notice to the Bank accompanied by the Return of the Card cut into two diagonally. In the event charges are incurred on the Card after the Cardholder claims to have destroyed the Card, the Cardholder shall be entirely liable for the charges incurred on the Card whether or not the same are the result of the misuse and whether or not the Bank has been intimated of the destruction of the Card. In case of a dispute on any transaction, Cardholder can notify the Bank and the Bank can raise a chargeback as per regulations of Visa/ MasterCard.
16.61.2 The Bank shall be entitled to discontinue this facility at any time by canceling the Card by giving 30 days' notice and shall be deemed to have been received by the Cardholder within 30 days of posting to the Cardholders' address in India, last notified in writing to the Bank.
16.61.3 The Bank reserves the right to disclose customer information to any court of competent jurisdiction, quasi judicial authorities, law enforcement agencies and any other wing of Central Government or State Government.
15.61.4 In case the Bank notices unusual and abnormal transaction patterns in the use of the Card, the Bank will try to establish contact with the customer on the registered phone number of the customer available on its records to verify the bonafideness of the card transaction. Failure on the part of the Bank to establish contact with the customer, the Bank may restrict/ terminate the use of the Card without any further notice, if the Bank reasonably believes it necessary in the interests of the Cardholder and / or for security reasons.
16.62 Indemnity:
I agree to indemnify the Bank against all liabilities, losses, damages and expenses which the Bank may sustain or incur either directly or indirectly as a result of :
16.62.1 Negligence / mistake or misconduct by me.
16.62.2 Breach or non-compliance of the rules/Terms and Conditions relating to the Card and the account.
16.62.3 Fraud or dishonesty relating to any transaction by me or my employees/ agents.
16.63 ATMs / EDC terminals are machines and errors could occur while in operation. I agree to indemnify the Bank for any such machine / mechanical errors/failures.
16.64 I shall indemnify and hold harmless the Bank from any and all consequences arising from me not complying with The Exchange Control Regulations of the RBI.
16.65 TERMS:
16.65.1 HDFC Bank reserves the right to issue either Visa Card/MasterCard/ Maestro Card to the customer.
16.65.2 The Cardholder shall be deemed to have unconditionally agreed to and accepted these Terms and Conditions by signing the Card application form, acknowledging the receipt of the Card in writing, by signing the reverse of the Card, by performing a transaction with the Card or by requesting of activation of the Card to the Bank/PhoneBanking or once the deliverable has been delivered by the Bank at the address specified by the customer.
16.65.3 The Bank reserves the right to revise policies, features and benefits offered on the Card and alter these Terms and Conditions from time to time and may notify the Cardholder of any such alterations through an appropriate channel. The Cardholder will be bound by such alterations unless the Card is returned to the Bank for cancellation before the date upon which any alteration is to have effect.
16.65.4 The Bank may introduce new services from time to time. The existence and availability of the new functions will be notified to the Cardholder as and when they become available, through HDFC Bank website or any mode of communication deemed fit by the Bank. The changed Terms and Conditions applicable to the new services shall be communicated to the Cardholder. By using these new services, the Cardholder agrees to be bound by the Terms and Conditions applicable.
16.65.5 These TERMS form the contract between the Cardholder and the Bank. By applying for HDFC Bank Debit Card and accessing the service the Cardholder acknowledges and accepts these Terms and Conditions. These Terms and Conditions will be in addition to and not in derogation of the Terms and Conditions relating to any account of the customer.
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17. EMAIL STATMENTS

17.1.1

I/We agree to discontinue the Physical Statements being sent to me.
17.1.2 I/We understand that the email statements are for my/our convenience. HDFC Bank shall not be liable or responsible for any breach of secrecy because the statements are being sent to the registered email ID.
17.1.3 I/We shall verify the authenticity of the emails I/We receive.I/We shall not hold the Bank responsible for any statement received from frauds/imposters.I/We shall not hold the Bank liable if any problem arises with my/our computer network because of me/ us receiving statements from the Bank.
17.1.4 I/We are authorised by the other holders to receive the Statements in the registered email address.
17.1.5 I/We shall inform the Bank in writing if there is any change in the information given .
17.1.6 The Bank shall not be responsible if I/we do not receive statement due to incorrect email address and technical reasons.
17.1.7 I/We confirm to have read and understood the Terms & Conditions.
17.1.8 This registration will override any "Hold Statement" facility availed in the past
17.1.9 I / We authorize the Bank to send the monthly statement of account to our email id as mentioned in the account opening form. I / We understand that all accounts linked to the Customer ID of the 1st applicant will be registered for Free Email Statements.

17.2.

Important Note
17.2.1 The Customer ID registered should be of the primary account holder only.
17.2.2 Email Statements will not be despatched incase a secondary account holder registers for the facility.
17.2.3 For NRI /NRI Preferred Banking customers, who are currently availing combined monthly statement facility (across Savings, Current and Fixed Deposits), the combined statements would be discontinued and he / she shall receive separate email statements for only Savings and Current Accounts, where he / she is the first holder.
Customers covered under Imperia, Preferred and Classic programmes will receive combined email statement for all accounts (across Savings, Current and Fixed Deposits) linked to the primary customer id. Combined Email Statement facility is available with monthly frequency only.
17.2.4 For Email Statement registered customers, FD advice will be sent through email. Physical advice will be discontinued. Incase you wish to have a physical advice, you are requested to visit the nearest HDFC branch.
17.2.5 For Current Accounts the Customer ID of the Company should to be registered.
17.2.6 The facility is applicable for Savings Account, Current Account and Fixed deposits only.
17.2.7 The facility is available with monthly frequency only.
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18. PASSBOOK

18.1

The Bank shall offer to all its Individual Savings Account Customers (referred to in subsequent paragraph as "customers" ) passbook facility free of cost.
18.2 Customer to get their passbook updated only from their home branch on a regular basis. Customers are expected to examine the entries as reflected in the Passbook and immediately intimate the bank of any errors or omissions. The bank would then investigate the matter and rectify the discrepancy, if required
18.3 Bank at its sole discretion may also, in addition to the passbook facility, decide to provide its customers with statement of accounts at monthly/quarterly or any other frequency and mail the same to the address registered with the bank.
18.4 Entries in the Passbook are system generated and thus, do not require any authentication /signature by a Bank official.
18.5 In case the customer fails to get his/her passbook updated on a regular basis and, transactions to be updated in the passbook are older than 6 months, the bank would only provide a statement of account for the said period after collecting a nominal charge.
18.6 The passbook only reflects the transactions details in the account and is to be used for verification of transactions. Balance as reflected in the passbook is not to be construed as a balance confirmation certificate issued by the bank.
18.7 Customer to ensure safe custody of the passbook and in case the pass book issued is either lost, stolen, destroyed or spoilt, customer to make an application to the bank for issuance of a duplicate passbook. The bank would issue duplicate Passbook with only the current month transactions after levying a nominal charge as specified in the Schedule of Charges.
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19. INVESTMENT SERVICES ACCOUNT
19.1 The ARN holder, being HDFC Bank Limited has disclosed to me/us all the commissions (in the form of trail commission or any other mode), payable to him for the different competing Schemes of various Mutual Funds from amongst which the Scheme is being recommended to me/us.
19.2 In terms of SEBI circular no. SEBI/IMD/CIR No.4/ 168230/09 dated June 30, 2009, no entry load will be charged by the Scheme to the investor effective August 1, 2009. Upfront commission shall be paid directly by the investor to the AMFI registered Distributors based on the investors’ assessment of various factors including the service rendered by the distributor.
19.3 Applicable fees will be charged to Private Banking and advisory customers.

19.4

Authorisation
I/We hereby appoint HDFC Bank Ltd. (“the Bank”) as my/our agent to purchase and redeem units of mutual funds (as specified in the clause 18.12 below) on my/our behalf, as may be instructed by me/us from time to time, on the terms and conditions mentioned herein. I/We agree that the Bank may at its sole discretion vary the terms and conditions or withdraw any of the facilities provided herein from time to time.
I/We irrevocably authorise the Bank to execute my /our instructions with regards to purchase or redemption of the units.

Transaction rights will be pursuant to the customer executing and granting a mandate in favour of the bank, in the manner and form as prescribed by the bank from time to time. A mandate will be applicable to all Investment Accounts whether presently existing or to be opened in future.
19.5 Purchase/Sale
Transaction instructions only from Registered Customers of Investment Services Account would be processed. Registered customers can only Purchase, Redeem and Switch Mutual Fund units through this service.
There may be an Entry and/or Exit Load in Mutual Fund schemes, which are mentioned in the offer document. Please check the same before investing.
Investments from residents in the United States of America and Canada are not permitted in certain mutual funds. HDFC Bank shall not be liable for rejections of such applications by Mutual Funds, where investor is an US and Canada resident.
Purchase instructions shall be processed only after funds sufficient to cover the purchase price and other costs and charges have been received by the Bank.
If for any reasons the Bank is unable to purchase or redeem the full quantity of units such as instructed by me/us, the Bank shall be entitled at its discretion and I/We hereby irrevocably authorised the bank to purchase or sell (as the case may be) a lesser quantity of units/securities. The Bank shall not be responsible for the non execution of my/our instruction for the entire quantity or the remaining quantity.
If after execution of any transaction it is for any reason found that the Bank has not been put in sufficient funds, I/We shall pay the deficient amount to the Bank forthwith on demand failing which the bank may (but shall not be bound to) square up the transaction at any time at my/our sole risk and cost. Any loss on such squaring up will be borne by me/us solely and I/We will pay to the Bank the additional amount that may be payable by me/us, the Bank's demand being conclusive.
I/We agree and acknowledge that the facility provided herein is presently available in respect of select Mutual Funds only with whom the Bank has entered into a separate arrangement.
I/We agree and acknowledge that any instruction given or purported to be given by me/us before the cut off time as may be intimated by the Bank to me/us from time to time, would be processed on the same day. Any instructions received after the prescribed cut off time will be processed on the next working day.
I/We acknowledge that the units of the schemes shall be allotted, redeemed or switched, as the case may be, at the Net Asset Value (NAV) prevalent on the date of the application by the Mutual fund, if the application for purchase, redemption or switch is received by the Mutual Fund before the cut-off time as specified by the bank and consistent with the terms of the Scheme. However the Bank shall not be liable for any loss that may arise to me/us as a result of the incorrect NAV applied on units allotted to me/us by the Mutual Fund.
I/We acknowledge that any transaction request falling due on a holiday would be processed on the next business day and respective NAV would be applicable as per the Mutual Fund's offer document.I/We acknowledge that transactions once placed cannot be cancelled.
19.6 Communication of Instructions
All instructions (including instructions for modification of this clause) shall be given only by the first holder above, on behalf of both/all of us and for these purpose I/We the second and the third holders above irrevocably constitute the first holder above as my/our agent. All instructions given by the first holder above shall be binding on both/all as if given by each of us personally. I/We agree that the instructions may be for purchase of units in the sole name of the first holder or in the name of the first holder jointly with other persons to the exclusion of the second or the third holder. I/We hereby authorise the Bank to act on such instructions given from time to time.
The instructions for purchase or redemption of the units may be given through the Bank's PhoneBanking, Netbanking, kiosk, Facsimile, Email, Written instruction, electronically or in any other manner as may be acceptable to the Bank.
I/We agree and acknowledge that units purchased by giving instructions through any of the above modes will be instructed for redemption through any of the above modes only.
I/We acknowledge that after the first purchase transaction in any Mutual fund, I/We may not be permitted to transact for a period of 4 to 7 business days till the Folio number is allotted, depending upon the processing time of the Mutual Fund's Registrar. The Bank does not accept any liability for delay in processing time at the Mutual Fund's or Registrar's end.
The Bank may refuse to act on any instruction unless they are given in a manner and form acceptable to the Bank or given orally over the telephone and in accordance with the bank's Phone facility subject to Bank's right to verify such instructions. However the bank shall have no responsibility to determine the authenticity of any instruction given or purported to be given by me/us. I/We shall not hold the Bank liable on account of bank acting in good faith on any of my/our instructions.
The Bank may at its discretion not carry out my/our instructions where the bank has reasons to believe (which decision of the Bank I/We shall not question or dispute) that the instructions are not genuine or are otherwise improper or unclear or raise a doubt. The Bank shall not be liable if any instructions are not carried out for any reasons whatsoever.
I/We clearly agree that the bank needs to receive clear instructions from me/us to induce the bank to effect fund transfer activities on behalf of me/us. I/we agree to indemnify the Bank against any improper/fraudulent fund transfer instruction purported to be received from me/us. The Bank shall not be obliged to accept from me/us any oral or facsimile instructions. In order to, however, induce the bank to act upon communications and instructions transmitted by manual procedures (Facsimile, Mail, messenger, Telephone call centre) I/We hereby irrevocably agree that, absent the Bank(s) gross negligence, bad faith or willful misconduct, as long as the Bank acts in Compliance with such authorisation / instruction, the Bank shall be indemnified for and held free and harmless from and against any and all responsibility for, any and all costs, claims, losses or liabilities of any nature (Direct or Indirect) resulting from any act of omission (or any delay) in response to instructions to the Bank to transfer or purchase, sell or otherwise dispose off commodities or securities, together with any and all attendant costs and expenses including the Bank(s) reasonable legal fees and expenses, collectively referred to as losses. I/we also acknowledge that the security and the control procedures provided by the Bank are designed to verify the source the communication and not to detect errors in transmission or content including discrepancies between names and account numbers and that the Bank, or any intermediary, may execute an instruction by reference account number only, even if the name on the account is also provided. Nothing contain herein shall require the Bank to violate any applicable laws, rules or the procedures/Instructions. The Bank shall have no further duty to verify the content of any instruction and communications, whether or not authorised, sent in its name and accepted by the Bank. The Bank will process the transaction instruction as it is received and will not validate the same for holdings, correctness of transaction and any other information
19.7 Statement of account
I/We agree and acknowledge that the Asset Management Company (Mutual Fund) shall regularly send to me/us (only to first holder) communications like Account Statements, fund updates etc.
19.8 Charges and fees
All sales and purchases and all other acts done by the Bank for me/us pursuant to these terms and conditions shall be at my/our risk and cost and in consideration thereof, I/We agree to pay charges/fees as per the Bank's schedule of charges/fees. The schedule of charges is subject to change without prior notice and consent to such changes, which may be made in Future. I/We agree and understand that the Bank'charges/ fees are in addition to those levied by the mutual fund Company.
The charges/fees shall be paid by me/us to the Bank on my/our giving instructions to the Bank. All fees, charges and reimbursement of expenditure shall be paid or made in full by me/us without any counter claim, set off or withholding. All our liabilities and obligations hereunder to the Bank shall be joint or several.
19.9 Rights of Lien and set off
The Bank will have charge and right of Lien and set off on all my/our securities /units in its possession or custody and all monies standing to my /our credit with or in any account in any branch of the bank (whether in my sole name or jointly with any other or others) for all sums due or payable by me/us to the Bank hereunder. In the event of default on my/our part in discharging my /our obligations to the Bank hereunder, the Bank shall be entitled to enforce the charge by sale of such units/securities and to appropriate the net proceeds or any credit balance aforesaid in Liquidations of my/our liabilities to the Bank.
19.10 Third Party Risk.
The Bank shall not be liable for any loss or damage caused by reason of failure or delay of mutual fund to deliver any units purchased even though payment have been made for the same or failure or delay in making payment in respect of any sold though they may have been Delivered and we shall save the Bank harmless and free from any claim in respect thereof. The Bank shall also not be liable for any delay, failure or refusal of the mutual fund/any company/corporation or other body in registering or transferring units to my/our names of for any interest, dividend or other loss caused to me/us arising therefrom.
19.11 Liability of the Bank
The Bank shall not in the absence of gross negligence on the Bank's part, be liable to me/us for any act, omission or delay by the mutual fund or for any claims which I/We may suffer or incur as a result of or in course or discharge by the Bank of its nominees, agents, officers or subcustodian of the Bank's duties.
Without prejudice to what is stated above, the Bank shall not be held liable for of by reason of any loss or damage or failure to comply or delay in complying with its obligations under these terms and conditions which is caused directly or indirectly by any event or circumstances beyond the Bank's reasonable control. These include system failures, network errors, delay or loss of data due to the above and in circumstances of acts of God, floods, epidemics, quarantine, riot or civil commotion and war.
I/We further agree to indemnify HDFC Bank for any loss that may arise as a result of system failure, accident or any of the reasons mentioned above.
The Bank shall not be liable for and I/We shall indemnify the Bank for any Losses, damages, expenses, costs, liabilities and claims of whatsoever nature caused by fraudulent or unauthorised use of my/our signatures and /or unauthorised use of my /our Telephone Personal Identification Number.
The Bank will not be liable for any error or inaccuracies for any of the publicly available information that may be provided to me/us by the Bank.
The Bank shall be under no duty to verify compliance with any restrictions on my/our investment powers.
The Bank will not be liable for any loss, damage, cost, charges or expenses directly or indirectly caused by reasons of any defects or imperfections or mechanical or other failure with relation to computer, cable, telex, telephone or postal system.
19.12 Power of the Bank.
I/We hereby authorise the Bank to exercise the following powers on my/our behalf at such time in such manner as it may in its discretion think fit for the purpose of performing its powers, duties and responsibilities set out hereunder.
  • To do or omit to do all such and things as the Bank may in its descretion consider to be necessary or desirable in order to perform its duties hereunder or to comply with any laws, orders, rules, regulations or directions of any Government or regulatory or other authorities.
  • Appoint on my/our behalf any agents /nominees/sub-custodian or any other person for doing any acts or deeds hereunder including the keeping of Debentures in safe custody.
  • Generally to employ agents/attorneys, brokers dealers and managers on my/our behalf.
19.13 Role of the Bank
I/We expressly agree and acknowledge that any information contained in the Bank's Brochures or other materials or otherwise communicated by the Bank shall not be constructed by me/us as investment and that all decisions to purchase or sell units/securities made by me/us shall be on the basis of my/our own personal judgment arrived at after due consideration. I/We understand and agree that the Bank does not in any manner:
  • Provide any Buy /sell or other recommendations; or
  • Guarantee payments on any units; or
  • Guarantee of liquidity of any units; or
  • Make any offer to buy back any units; or
  • Guarantee the redemption or repayment of any units on maturity; or
  • Guarantee the payments of interest or dividend; or
  • Promise, indicate or guarantee any returns; or
  • Guarantee any good delivery.

If notwithstanding anything stated herein the Bank or any employee of the Bank gives any advice or representation to me/us, the bank shall have no liability for any such advice or representation made, as it will be my/our responsibility to make an independent assessment.
I /we understand that any sum invested through the Bank Investment Services Account is not a deposit with the Bank and is not bank insured. The same is not endorsed or guaranteed and does not constitute obligations of the Bank or any of the subsidiaries associated or affiliated companies whose role in only as described in these terms and conditions. The securities purchased are subject to investment risks, including the possible loss of principal amount invested. The value of my units/securities will fluctuate. If I/We redeem my units/shares, I/We may receive more or less than I/we paid depending upon market value of the securities in the fund or trust at the time of redemption. Past results are not a guarantee to future performance. Yield or performance fluctuates and reflects past results. Yield or funds past performance should not be considered as an indication or guarantee of future yields or results.
19.14 Correspondence
Any notice or other correspondence addressed by the Bank to me/us may be addressed to the first holder above at the address given by me/us above or to such address as the bank may be aware. If according to me/us there is any discrepancy in the particulars or details of any transaction or account of statement then i/we shall be obliged to intimate the same to the Bank in writing in 10 days of the first holder receiving notice thereof, failing which such transaction, statement or account (as the case may be) shall be deemed to be correct and accepted by me/us and I/We shall not be entitled to question the correctness or accuracy thereof.
19.15 Authority to the Bank
I/we authorise the Bank to do, perform or execute upon my/our express instructions and at my/our risk and cost, all or any of the following acts, deeds, matters and things:
  1. To subscribe to the units of the mutual fund & securities on my /our behalf and to pay to the units/securities so purchased, on my/our instructions.
  2. To receive the account statement pertaining to the above units/securities and to acknowledge receipt of the same.
  3. To redeem /sell the units/securities held by me/us (whether solely or jointly with others) and to receive the payment of the redemption/sale price and acknowledge receipt of the same, based on my/our instructions.
  4. To sign all such writings and do all such acts as may be required for redeeming any units/securities.
  5. To collect, receive and give good effectual receipts and discharges for any sum including dividend, interest or income arising from the units/securities and to sign and endorse dividend and interest warrants.
  6. To collect and deposit monies in an account opened in my/our name with the Bank and to make such debits in the said account as may be necessary.
  7. To give instructions and orders to brokers and agents including instructions and orders of sale, purchase ,transfer, splitting and consolidation of securities and to pay remuneration, brokerage, commissions and other sums to such brokers and agents.
  8. To correspond with and give notice to the mutual fund and corresponding asset management company on my/our behalf.
  9. To instruct the mutual fund and/or the corresponding asset management company to make note of instructions with regards to nomination /changes in investment plan/any other changes.
19.16 Holding Pattern and Customer details
The holding pattern of the customer would be based on the bank account holding pattern. Also there would be no change allowed in the holding pattern once the ISA account is activated even if there is a change in the holding pattern in the bank account.
The other requisite data (which is not part of the form) required to be reported to AMC / RTA will be extracted from the Bank account details maintained for the First holder.
19.17 Termination
The Bank or myself/ourselves may terminate the aforesaid services by giving 30 days prior notice in writing to the other party provided that I/we shall not be relieved of my/our obligations hereunder notwithstanding such termination incurred prior to the date on which such termination shall become effective.
19.18 Governing Law and Jurisdiction Clause
All disputes and differences arising out of, under or in connection with these terms and conditions or anything done hereunder shall be within the exclusive jurisdiction only to the courts of Mumbai. Further these terms and conditions are subject to and shall be construed in accordance with the laws prevalent in India.
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20. AVERAGE MONTHLY BALANCE (AMB) CALCULATION
 
20.1 Average Monthly Balance is the average balance to be maintained in the account over a period of a month.
20.2 The Average Monthly Balance is different for different types of accounts. Detail of the AMB for different accounts is given in the Services and Fees brochure and also updated on the Bank's website.
20.3 The Mode of Calculation of AMB: It is average of daily closing balance of each day spread over a month. For more detailed explanation, please refer to the example below

 
Sample statement to illustrate example
Sr. No.
Date Narrarion Withdrawal Deposit Closing balance
1
01-Jan-12
Credit interest capilized   50
4,000
2
10-Jan-12
ECS Credit-PKT   10,000
14,000
3
16-Jan-12
Cash Withdrawal 2,000
  12,000
4
25-Jan-12
Cheque Deposit- MICR clearing   13,000
25,000
 

AMB Calculation
Sr. No.
Time Period Calculation Amount(Rs)
1
EOD Balance from 01-Jan-12 to 9-Jan-12 4,000 x 9 36,000
2
EOD Balance from 10-Jan-12 to 15-Jan-12 14,000 x 6 84,000
3
EOD Balance from 16-Jan-12 to 24-Jan-12 12,000 x 9 1,08,000
4
EOD Balance from 25-Jan-12 to 31-Jan-12 25,000 x 7 1,75,000
Total EOD Balance for the month of January 12   4,03,000
Divided by the number of days in the month   31
AMB   13,000
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21. DOORSTEP BANKING SERVICES

These "Terms and Conditions" apply to and regulate the provision of services to be offered by HDFC Bank Limited ("HDFC Bank") for cash/cheque pick up and delivery of cash ("Services").
21.1 In these terms and conditions, the following words and phrases have the meaning stated hereunder unless indicated otherwise:
21.1.1 "Account" refers to the savings / current / operative account of the Account holder with HDFC Bank in India, which is designated as eligible account by HDFC Bank for the "Services".
21.1.2 "Customer" refers to an individual / entity having an account with HDFC Bank and requesting for availing the Services for which request has been accepted by HDFC Bank.
21.1.3 "HDFC Bank" refers to HDFC Bank Limited, a company incorporated under the Companies Act, 1956 and licensed as a bank under the Banking Regulation Act, 1949 and having its registered office at HDFC Bank, Bank House, Senapati Bapat Marg, Lower Parel, Mumbai - 400013.
21.1.4 "Instruction" refers to the requests made by the Customer for availing the services from HDFC Bank.
21.1.5 "Services" shall mean the cash / Instrument pick up and delivery of cash, as per the "Process Guidelines" attached.
21.2 The Bank has appointed independent agencies (“Agencies”) to carry out the Services. The Customer agrees and undertakes to pay to HDFC Bank such charges as may be notified to the Customer by HDFC Bank for organizing the Services. The Customer further agrees and confirms that the acknowledgement to be furnished by the Customer on the courier sheet would be a final and binding acknowledgement and confirmation of receipt of cash by the Customer.
21.3 The Customer agrees and undertakes to duly comply with its obligations in terms of the Process Guidelines as detailed in letter of acceptance sent to HDFC Bank, and to duly remit the payments for the Services as detailed in letter of acceptance.
21.4 The limit for cash pick up / delivery shall be determined at the sole discretion of HDFC Bank and the bank will have the right to change the limit from time to time without assigning any reason thereof. Customer shall be solely responsible and liable for complying with all applicable laws and regulations relating to the Services and shall keep and continue to keep HDFC Bank fully absolved and indemnified with respect to any violation or failure to adhere to any such laws and regulations. HDFC Bank at its sole discretion and without assigning any reasons, reserves its right to offer and or withdraw the Services either in partially or completely.
21.5 The Customer confirms that the cash/cheques deposited/withdrawn from time to time is lawfully collected/required or is in the Customer’s possession or custody through or in the course of the Customer’s regular and usual business and agrees to keep HDFC Bank, its successors and assigns indemnified at all times from and against all the claims, losses, damages, costs, liabilities, actions, suits, proceedings and other consequences including but not limited to non compliance of regulatory provisions, evasion or non payment of any taxes or other statutory dues or by reason of HDFC Bank arranging for providing of the Services.
21.6 HDFC Bank shall not be liable for any inaccuracy, error or delay in, or omission of, any loss or damage arising from or occasioned by (i) any such inaccuracy, error, delay or omission, (ii) non-performance due either to any act or omission by HDFC Bank due to “force majeure” (e.g., flood, extraordinary weather condition, earthquake or other act of God, fire, war, insurrection, riot, labour dispute, accident, action of government, communications, power failure, equipment or software malfunction) or any other cause beyond the reasonable control of HDFC Bank, and in case of tampering and unauthorised access to providing of Instruction, Instructions that are fraudulently or mistakenly written, altered or sent, and that the Instruction may not be received in whole or in part by the intended recipient.
21.7 The Customer hereby authorizes HDFC Bank to charge the account held with HDFC Bank with any sum of money that is payable by the Customer, if any, in connection with a transaction carried out by HDFC Bank including bank charges for such transactions and the shortages if any, notwithstanding any other requirement contained in any law and practice including but not limited to Negotiable Instrument Act, 1881.
21.8 The Customer hereby indemnifies and agrees to keep HDFC Bank indemnified against all and any costs, losses, damages, expenses (including all legal expenses on a full indemnity basis) or other liability sustained or incurred by HDFC Bank as a result of HDFC Bank accepting and acting on an Instruction given or deemed to have been given or purportedly given by the customer, including but not limited to the Customer handing over self/ bearer cheques to the agency appointed by HDFC Bank in lieu of the cash delivered to the Customer premises without ensuring that the "Paid" stamp of the cash delivery agency is affixed on the cheque in the Customer's presence.
21.9 Under no circumstances, shall HDFC Bank, its employees, directors involved in creating, producing, delivering or managing the cash/cheque collection and delivery services be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary (including, but not limited to loss of profits, loss of data or other intangible information, business interruption, loss of privacy, or any pecuniary loss), arising out of or in any way connected with the provision of cash/cheque pick-up and delivery services or resulting from unauthorized access or alteration of Facsimile Instruction or arising from interruption, suspension or termination of the cash/cheque collection and delivery services or any inability of HDFC Bank to receive instructions, directions, orders or other communications from the Customer or to transmit any related message for any reason whatsoever, whether based on contract, tort, strict liability or otherwise except in case of willful default or gross negligence on the part of HDFC Bank.
21.10 The Customer agrees to comply with such security procedure as may be prescribed by HDFC Bank from time to time for purpose of sending Instructions. The customer will be solely responsible for any consequences in case there are any lapses in the adherence of the laid down processes.
  1. The Customer undertakes not to disclose the security procedure to any person except to the Customer's authorised representatives.
  2. If the Customer or one of the Customer's authorised representatives is of the opinion or has reason to believe that the authentication procedure may be known by an unauthorised person, the Customer must notify HDFC Bank immediately.
  3. For cheque pick up; only account payee cheques will be handed over to the agency
21.11 All disputes if any will be subject only to the exclusive jurisdiction of the competent courts at Mumbai irrespective of the location where the services are offered.
21.12 The above terms and conditions are in addition to the HDFC Bank's standard terms and conditions applicable to HDFC Bank accounts. In case of any inconsistency between the terms and conditions governing the Service and the standard terms and conditions applicable to HDFC Bank accounts this document shall prevail in relation to any transaction initiated under the Services.
21.13 The Bank will be responsible for the acts of omission and commission of the Agencies. However, this agreement does not entail any legal or financial liability on the bank for failure to offer doorstep services under circumstances beyond its control.
21.14 Customer shall execute a fax indemnity indemnifying HDFC Bank in respect of facsimile instructions sent.
21.15 At anytime, HDFC Bank may give 3 days prior notice to the Customer, in such manner as it may deem fit, that it shall not accept further Instructions and that notice shall be deemed to be effective against the Customer on receipt of the same. A Customer will be deemed to have received the same immediately in case HDFC Bank sends the notice through facsimile or after two (2) days in case the notice is sent by post/courier.
21.16 The Bank reserves the right to appoint any other Agency to provide the services to the customer, and change the branch (Nodal Branch) for deposit of cash, and / or revise the timings for cash pickup / delivery from time to time.
21.17 At anytime, HDFC Bank may give 30 days prior notice to the Customer, in such manner as it may deem fit, for any changes in the tariffs / service charges related to the services defined in this document. A Customer will be deemed to have received the same immediately in case HDFC Bank sends the notice through facsimile or after two (2) days in case the notice is sent by post/courier.
21.18 These "Services" are a mere extension of Banking Services offered at the branch & are being provided at the sole discretion of HDFC Bank & does not provide any right to the customer to claim the services at his doorstep.
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22. ADD-ON CARD ON MOBILE
22.1 Definitions:
In this document the following words and phrases have the meaning set opposite them unless the context indicates otherwise: The words I, me and my refer to the cardholder.
22.2 Account refers to the Cardholder's Savings and / or Current Account and / or any other type of account so designated by the Bank to be eligible account(s) for operations through the use of the Card. The Cardholder should be either the account holder or sole signatory or authorized to act alone when there is more than one signatory.
22.3 Bank refers to HDFC Bank Limited, a banking company incorporated in India under the Companies Act 1956 and having its registered office at HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400013, India and includes its successors and assigns.
22.4 Add-on Card on Mobile or Card refers to the HDFC Bank Mobile Debit / Prepaid Card issued to the customer on a particular Mobile number and loaded on a particular SIM card or mobile handset.
22.5 Personalization' shall mean the download of Card information on the Client Application installed on the SIM card memory or mobile phone memory of the designated mobile number.
22.6 Cardholder refers to a Customer of the Bank authorized to use the Card.
22.7 ‘Mobile enabled PoS’ shall mean Mobile Phone or any device acting like a point of sale capable of accepting the Card, which will support Card based transactions authenticated by using registered mobile phone of the customer.
22.8 ‘Client Application’ shall mean the software installed on a) SIM card of the mobile or b) the Memory of the mobile, on which the card details will be stored and which will enable the customer to carry out Card transactions by operating his/her Account
22.9 ‘Mobile PIN’ shall mean the PIN used to access the ‘Client Application’ that stores the Card details
22.10 Service Provider means any company which is appointed by HDFC Bank to act on behalf of the bank to provide services as described in the terms & conditions
22.11 Merchant means any person who owns or manages or operates a service establishment wherever located which participates in the Card program and honours the Card and includes amongst others stores, shops, restaurants, hotels, airline organisations.
22.12 Primary Account shall mean the account linked to the Card, debited for transactions at Merchant Establishments accepting the Card.
22.13 Terms refer to Terms and Conditions for use of the Card as specified in this document.
22.14 Transactions mean any instruction given by a Cardholder using a Card directly or indirectly to the Bank to effect a transaction.
22.15 Applicability of Rules and Regulations:
The issue and use of the Card shall be subject to the RBI's Rules, Regulations and guidelines issued from time to time, which are in force.
22.16 Issuance of Card :
22.16.1 I understand and accept that I need to download the Client Application on my mobile handset or SIM card as a first step to enable the Bank to download the Card on my mobile phone
22.16.2 I also understand and accept that personalized Mobile PIN is required to ensure the security of Client Application / Card usage for transactions using the Card.
22.16.3 The client application can store more than one Cards at any given time and HDFC Bank would not be responsible for any of the Card(s) stored on the client application that are not issued by the Bank
22.16.4 At my specific request (written / using any electronic medium as permitted by the Bank from time to time), the Bank shall issue me Cards to my mobile number I understand and accept that the Bank shall download the Card related information on the Client Application by means of Over The Air Download (OTA) to personalize the Card for further use.
22.16.5 In case the Card can not be personalized on my phone due to any mobile network related problems or limitations of the mobile phone handset, I will not hold the Bank to be responsible for its inability to issue the Card
22.16.6 After the personalization is successful, the Card can be activated only by following the process as prescribed by the Bank from time to time.
22.17 Validity & Usage:
22.17.1 The Card is valid for use in India only
22.17.2 The Card cannot be used unless the same is activated by following the prescribed process. The activation is only possible after successful personalization on the designated mobile phone. For subsequent use of the Card, only Mobile PIN can be used to initiate / authorize payment requests.
22.17.3 The Card is not valid for foreign exchange payments in India.
22.17.4 No physical plastic card will be issued towards the request for issuance of Card
22.17.5 The Card is valid up to the last working day of the month indicated. The Bank shall generate a new Card and attempt delivery of the same to the Mobile number recorded with the Bank in its system before the expiry of the Card.
22.17.6 The Card is acceptable at any of the following:
1. As no physical card would be issued, I understand that no transactions would be possible via swipe or dip or key enter of card details on POS, ATM & internet payment gateway respectively
2. The Card can be used at any Card accepting location participating in the Mobile Debit / Prepaid Card program in India only
22.18 Cardholder Obligations:
22.18.1 The Cardholder shall at all times ensure that the mobile, on which the Card is stored, is kept at a safe place. The Cardholder shall under no circumstance whatsoever share the Mobile PIN with any other individual nor shall allow the Card to be used by any other individual. The Cardholder shall not store PIN No. in his mobile either by way of contact no. or message or any other form.
22.18.2 The Card is the property of HDFC Bank
22.18.3 The Cardholder will be responsible for all facilities granted by the Bank in respect of the Card and for all related charges.
22.18.4 The Cardholder will be responsible for all the data communication charges levied by the Telecom Service Provider pertaining to SMS, GPRS Data usage, any other charges wherver applicable
22.18.5 In case the Cardholder has any dispute in respect of any charge indicated in the Statement, the Cardholder shall advise details to the Bank within 15 days of the statement date failing which, it will be construed that all charges are acceptable and in order. The Bank may at its sole discretion accept any disputes on charges older than 15 days.
22.18.6 I understand and accept my responsibility to inform the Bank to deactivate the Card in case my mobile number to which the Card is issued is surrendered / changed/ lost/ stolen/ misplaced. The liability of any transactions carried out using the Card and all the consequent losses will be to my account if I fail to inform the Bank.
22.18.7 The Cardholder shall act in good faith in relation to all dealings with the Card(s) and the Bank.
22.18.8 I will be responsible for all types of transactions processed by use of my Card, whether or not processed with my knowledge or authority, express or implied. I shall accept the Bank's record of transactions as conclusive and binding for all purposes.
22.19 Lost or Stolen or Misplaced Cards:
22.19.1 I am aware and accept that to protect my interest, the facility of reporting Loss of Card(s) is available 24 hours on PhoneBanking and during Banking hours in branch and HDFC Bank will carry out the request for Hotlisting of my Card.
22.19.2 HDFC Bank will not be liable for any damages on account of me not being able to use the Hotlisted Card to carry out any transactions.
22.19.3 The Bank shall not be liable for any loss caused by the misuse of the Card prior to the card being reported by me to the Bank as lost/ stolen / misplaced and the said card is hotlisted.
22.19.4 I agree and undertake to promptly inform the Mobile service provider to block the SIM card / mobile number usage, if my Mobile containing the Card is lost or stolen or misplaced.
22.19.5 I agree and undertake to promptly inform the Bank to Hotlist the Card if my Mobile containing the Card is lost or stolen or misplaced.
22.19.6 If the mobile containing the Card is lost or stolen or misplaced, I will file a report with the local police and send a copy of the FIR thereafter to the Bank. I understand that the Bank shall hotlist /cancel the Card only during working hours on a working day following the receipt of such information or within 24 hours of receiving such information., whichever is later. The Bank shall not be liable for any loss by the misuse of the Card till the time the loss is reported and the card is hotlisted.
22.19.7 The Cardholder is responsible for the security of the mobile containing Card and shall take all steps towards ensuring the safe keeping there of. In the event Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen card would rest with Cardholder.
22.19.8 The Bank may issue replacement Card provided that the Cardholder has in all respects complied with the Terms and Conditions pertaining to the same.
22.2 Merchant Location Usage:
The Card can be used at any Card accepting location participating in the Mobile Debit / Prepaid Card program in India only
22.21 The Card is for Electronic use only and will be acceptable only at Merchant Establishments, which participate in the Card program and accept the Card(s) with the help of Mobile enabled POS terminal or any equivalent device capable of accepting the Virual Card. Any usage of the Card other than at the designated Mobile enabled POS or equivalent device will be considered as unauthorized and the Cardholder will be solely responsible for such transactions unless there is a specific offer by HDFC Bank to the Customer.
22.22 Transactions are deemed authorised and completed once the Bank / Service provider generates a payment authorization request and the customer authorizes the transaction with the help of Mobile PIN . The amount of the transaction is debited from the primary account linked to the card immediately. The Cardholder should ensure that the Card is used only once at the merchant location for every purchase. The authorization requested will be generated each time the Card is used and the Cardholder should ensure that there is no multiple usage of Card at the Merchant location at the time of purchase.
22.23 The Bank will not accept responsibility for any dealings the Cardholder may have with the merchant including but not limited to the supply of goods and services. Should the Cardholder have any complaints concerning any Merchant Establishment, the matter should be resolved by the Cardholder with the merchant establishment directly and failure to do so will not relieve the cardholder from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately.
22.24 The Bank accepts no responsibility for any surcharge levied by any Merchant Establishment and debited to the Cardholder's account with the transaction amount. However, at Railway stations and Petrol pumps, transaction and other charges as per industry practice will be applicable.
22.25 Any charge or other payment requisition received from a Merchant Establishment by the Bank for payment shall be conclusive proof that the charge recorded on such requisition, was properly incurred at the Merchant Establishment in the amount and by the Cardholder referred to in that charge or other requisition, as the case may be, by the use of the Card except where the same has been lost, stolen or fraudulently misused and the same has been intimated to the Bank, the burden of proof for which shall be on the Cardholder.
22.26 In case, a merchant wishes to cancel a completed transaction due to an error or on account of merchandise return, the earlier sales receipt must be cancelled by the merchant and a fresh request for transaction reversal (customer account credit) must be generated and the customer should authorize the same. Reversal/Refunds of debits due to such transactions will be processed manually
22.27 All Refunds and Adjustments due to any merchant / device error or communication link will be processed manually and the account will be credited after due verification and in accordance with Visa rules and regulations as applicable from time to time. The Cardholder agrees that any debits received during this time will be honoured only based on the Available Balance in the account(s) without considering this Refund. The Cardholder also indemnifies the Bank from such acts of dishonouring the payment instructions.
22.28 Quality of Goods and Services:
The Bank shall not be in any way responsible and/or liable for merchandise, warranty or services purchased or availed of by Cardholder from Merchant Establishments including on account of delay and delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order placed by the Cardholder. It must be distinctly understood that the Card facility is purely a facility provided to the Cardholder to purchase goods and/or avail of services and the Bank shall not warranty or Guarantee and shall make no representation whatsoever about quality, quantity, delivery, deficiency or otherwise howsoever regarding the goods or services, and any dispute must be resolved by the Cardholder with the Merchant Establishment directly.
22.29 Card Usage:
22.29.1 The Cardholder agrees that in case he has multiple accounts with the Bank, the Bank will decide the number of accounts, which will have the Card facility on them.
22.29.2 In case of Cards linked to multiple accounts, transactions at Merchant Establishments will be affected on the primary account linked to the Card. In case there are no funds in this account, the Bank will not honour the transactions even if there are funds available in the other accounts linked to the same customer.
22.29.3 The Bank will debit the accounts linked to the Card for the value of all purchases of goods or services, cash, fees, charges and payments effected by the use of the Card ("Transactions"). All Transactions will be reflected in the Account Statement of the Account(s), which are linked to the Card. Such statements shall be mailed to the Cardholder as per defined frequency to the mailing address as per the Customers records with the Bank.
22.29.4 The Cardholder agrees that the Bank's record of transactions pertaining to his account(s) is conclusive and authentic.
22.29.5 The applicable fees, charges, if any, will be debited to the account linked to the Card on application/renewal at the Bank's prevailing rate. These fees are not refundable.
22.29.6 The Cardholder is advised to retain a record of transactions generated by the Bank / Service provider with him.
22.29.7 The Cardholder agrees not to attempt to purchase using the Card unless sufficient funds are available in the account. The onus of ensuring adequate account balances is entirely on him. Accounts that violate this condition will be classified as overdrawn accounts and he will have to rectify the account balance position immediately. In every such situation where the account gets overdrawn interest charges will be levied on the debit balance in the account. This charge will be determined by the Bank and will be announced from time to time.
22.29.8 In the event of an account being overdrawn due to Card transactions, the Bank reserves the right to set off this amount against any credit lying in any of the Cardholder's other accounts held jointly or singly without giving any notice.
22.29.9 The responsibility for any misuse on the Card, once the customer has activated the same with the help of Bank specified process , would rest with the Customer and not the Bank.
22.29.10 Nothing in these terms and conditions shall affect the Bank's right of set-off, transfer and application of monies at law or pursuant to any other agreement from time to time subsisting between the Bank and Cardholder.
22.3 International Transactions
The Card is meant for use within India only and no transactions can be done using this card outside India.
22.31 Disputes:
A transaction record log provided by the service provider containing the transaction authentication of the Cardholder together with the card number and Mobile number noted thereon shall be conclusive evidence as between the Bank and the Cardholder as to the extent of liability incurred by the Cardholder and the Bank shall not be required to ensure that the Cardholder has duly received the goods purchased / to be purchased or has duly received the service availed or to be availed to the Cardholder's satisfaction.
22.32 The Bank shall make bonafide and reasonable efforts to resolve an aggrieved Cardholder's disagreement with the applicable charge indicated in the statement within six months of receipt of the notice of disagreement. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details including payment requisition.
22.33 The Bank accepts no responsibility for refusal by any establishment to honour the Card.
22.34 As per Visa Operating Regulation, the complete resolution of the dispute may take upto six months. In case the Customer wants to dispute any transaction, the same should be informed to the Bank within 15 days from the date of the transaction.
22.35 Exclusion of Liability:
Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the applicant in respect of any loss or damage arising, directly or directly out of:
22.35.1 Any defect in goods or services supplied.
22.35.2 The refusal of any person / Merchant Establishment to honour or accept a Card.
22.35.3 The malfunction, delay in functioning of any computer / Software / Data Transfer / Mobile enabled POS terminal or its equivalent / Mobile Phone
22.35.4 Effecting Transaction instruction other than by a Cardholder.
22.35.5 Any statement made by any person requesting the return / de-activation of the Card or any act performed by any person in conjunction.
22.35.6 Handing over of the Mobile Phone containing the Card and/or Mobile PIN by the Cardholder to anybody.
22.35.7 The exercise by the Bank of its right to demand for withdrawal of the Card prior to the expiry date as decided by the Bank at the time of issuance, whether such demand and surrender made and/or procured by the Bank or by any person or computer terminal.
22.35.8 The exercise by the Bank of its right to terminate the Card(s).
22.35.9 Any injury to the credit character and reputation of the applicant alleged to have been caused by the re possession of the Card and/or, any request for its return or the refusal of any Merchant establishment to honour or accept the Card.
22.35.10 Any mis-statement, mis-representation, error or omission in any details disclosed by the Bank.
22.35.11 Decline of transaction due to any reason at a Merchant Establishment location including the above.
22.36 Termination:
22.36.1 The Cardholder may discontinue this facility at any time by intimation to the Bank in writing for the same. In the event charges are incurred on the Card after the Cardholder claims to have destroyed the Card, the Cardholder shall be entirely liable for the charges incurred on the Card whether or not the same are the result of the misuse and whether or not the Bank has been intimated of the destruction of the Card. In case of a dispute on any transaction, Cardholder can notify the Bank and the Bank can raise a chargeback as per regulations of Visa.
22.36.2 The Bank shall be entitled to discontinue this facility at any time by giving 30 days' notice and shall be deemed to have been received by the Cardholder within 30 days of posting to the Cardholders' address in India, last notified in writing to the Bank.
22.36.3 The Bank reserves the right to disclose Customer information to any court of competent jurisdiction, quasi judicial authorities, law enforcement agencies, RBI, Ombudsman, and any other wing of Central Government or State Government.
22.37 Indemnity:I confirm my participation in the Card program of HDFC Bank. I understand the consequences and risks involved in use of the Card. I agree to indemnify and keep the the Bank indemnified against all liabilities, losses, damages and expenses which the Bank may sustain or incur either directly or indirectly as a result of the following:
22.37.1 Negligence / mistake or misconduct by me.
22.37.2 Breach or non-compliance of the rules/terms and conditions relating to the Card and the account.
22.37.3 Fraud or dishonesty relating to any transaction by my employees / agents or me.
22.37.4 I understand and accept that the connectivity with the mobile network is of paramount importance for any transaction using the Card to go through. I shall not dispute and hold harmless the Bank from any and all loss, trouble I may suffer on account of any transactions that are not happening due to any problem with the mobile service network.
22.37.5 I understand and accept that the issuance and use of the Card is dependant on the functionality available on the mobile phone handset and SIM card. I shall not dispute and shall hold the Bank harmless in case the Bank is not able to issue me the Card due to limitation of the mobile phone handset and /or SIM card.
22.37.6 I shall hold the Bank harmless from any and all consequences arising in case I fail to secure the Client Application with the help of personalized Mobile PIN at the time of registration
22.37.7 Mobile enabled POS terminals are machines and errors could occur while in operation. I agree to indemnify the Bank for any such machine / mechanical errors/failures.
22.37.8 I shall indemnify and hold harmless the Bank from any and all losses / consequences arising in case my mobile phone containing the Card is stolen and any transactions are done using the Card till the time I inform the Bank and the Card is hotlisted by the Bank.
22.37.9 I shall indemnify and hold harmless the Bank from any and all consequences arising from me not complying with The Exchange Control Regulations of the RBI.
22.38 Terms:
22.38.1 HDFC Bank reserves the right to issue the Card to the Customer.
22.38.2 The Cardholder shall be deemed to have unconditionally agreed to and accepted these terms and conditions by signing application form requesting for Card, acknowledging the receipt of the Card on the mobile phone , by performing a transaction with the Card or by requesting of activation of the Card to the Bank or once the deliverable(s) have been delivered by the Bank at the address specified by the Customer.
22.38.3 The Bank reserves the right to revise policies, features and benefits offered on the Card and alter these Terms and Conditions from time to time and may notify the Cardholder of any such alterations through an appropriate channel. The Cardholder will be bound by such alterations unless instruction is given to the Bank for cancellation of the card before the date upon which any alteration is to have effect.
22.38.4 The Bank may introduce new services from time to time. The existence and availability of the new functions will be notified to the Cardholder as and when they become available, through HDFC Bank website or any mode of communication deemed fit by the Bank. The changed terms and conditions applicable to the new services shall be communicated to the Cardholder. By using these new services, the Cardholder agrees to be bound by the terms and conditions applicable.
22.38.5 These TERMS form the contract between the Cardholder and the Bank. By applying for the Card and accessing the service the Cardholder acknowledges and accepts these terms and conditions. These terms and conditions will be in addition to and not in derogation of the terms and conditions relating to any account of the Customer.
22.39 Re-issuance of Mobile PIN
22.39.1 If the customer forgets the Mobile PIN, then the same can be forcefully re-set at the specific request from the customer after the necessary identity verification of the customer is done.
22.39.2 I understand and accept that in case the Mobile PIN is forcefully re-set, the Card will be de-activated and the same can not be used unless the same is re-activated.
22.39.3 The Card so de-activated can be re-activated only with the help of Bank after successful customer authentication. The Bank may decide to revise the process for customer authentication from time to time.
22.4 Governing Law & Jurisdiction
22.40.1 The construction, validity and performance of this Service shall be governed in all respects by the laws of India. The Cardholder hereby submits to the non-exclusive jurisdiction of the Courts at Mumbai.
23. FOREX PLUS PLATINUM CARD TERMS AND CONDITIONS
23.1 Definitions:
In this document the following words and phrases have the meaning set opposite them unless the context indicates otherwise:
23.2 ‘Bank’ refers to HDFC Bank Limited, a banking company incorporated in India under the Companies Act, 1956 and having its Registered Office at HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400 013, India and includes its successors and assigns.
23.3 ‘Card’ refers to HDFC Bank ForexPlus Platinum Card, issued to the customer by HDFC Bank in association with VISA International.
23.4 Cardholder refers to a customer of the Bank authorised to use the card.
23.5 EDC terminal shall mean Point-Of-Sale electronic data capture capable of handling card transactions i.e., Electronic Draft Capture (EDC) terminal, printers, other peripherals and accessories, including PIN (defined hereunder), pads and necessary software to run the devices and which processes the transaction at the Merchant Establishments abroad (except India, Nepal and Bhutan).
23.6 ‘International Transactions’ refer to the transactions entered into by the Cardholder on his card outside India, Nepal and Bhutan.
23.7 ‘Merchant’ means any person who owns or manages or operates a service establishment wherever located which honours the card and includes amongst others stores, shops, restaurants, hotels, airline organisations, ATMs advertised by the Bank, VISA or the Merchant.
23.8 ‘Merchant Establishments’ shall mean establishments wherever located which honours a VISA Card and shall include among others, stores, shops, restaurants, hotels, airline organisations advertised as honouring the VISA Card.
23.9 ‘Terms’ refer to Terms and Conditions for use of the card as specified in this document.
23.10 ‘Transactions’ mean any instruction given by a Cardholder using a card directly or indirectly to the Bank to effect a transaction.
23.11 ‘VISA’ shall mean mark owned by VISA International.
23.12 ‘VISA/PLUS ATM network’ shall mean ATMs wherever located which honour the VISA card and displaying the VISA/PLUS symbols
23.13 In the document, all references to the Cardholder being referred in masculine gender will also include the feminine gender.
23.14 Transaction: Transaction includes cash withdrawals, payment for purchases made/services availed at Merchant Establishments, availing other services by utilising the card at ATMs and/or Merchant Establishments.
23.15 Personal Identification Number (PIN): The Bank will allot to the Cardholder a PIN to be used for cash withdrawals and Balance Enquiry at ATMs. The Cardholder shall be responsible to maintain the confidentiality of the PIN/IPIN. The Bank bears no liability for unauthorised use of the card.
23.16 APPLICABILITY OF RULES AND REGULATIONS:
23.17 The issue and use of the card shall be subject to the RBI’s regulations in force from time to time.
23.18 Utilisation of the card shall be in strict accordance with the Exchange Control Regulations of the Reserve Bank of India (RBI). In the event of non-compliance by Cardholder with same, the Cardholder shall be liable for action under the Foreign Exchange Management Act, 1999 and any other Law and/or regulation in force from time to time relating to Foreign Exchange. The Cardholder may be debarred from holding the card, either at the instance of the Bank or the RBI. The card cannot be used for making payment towards foreign currency transactions in India, Nepal and Bhutan i.e., while using the card in Nepal and Bhutan, the currency of the transactions should be the local currency of those countries or in Indian Rupees. In case the card is cancelled, whether on account of non-compliance with Exchange Control Regulation or otherwise, the Bank will not be responsible for any attempted usage of the card, whether in India or abroad, resulting in the card being dishonoured and the concerned Merchant would be entitled to pick up a cancelled card on presentation.
23.19 The card may be used, within the foreign entitlements as stipulated by RBI from time to time, by Cardholders going abroad for all bona-fide personal expenses provided, the total exchange drawn during the trip abroad
does not exceed the entitlement. Import of goods so purchased abroad into India, would be governed by the baggage rules/EXIM policy in force. The entitlement of exchange should be ascertained (prior to the trip) from the authorised dealer branches of the Bank. The card cannot be used for effecting remittances for which the release of exchange is not permissible under the extant regulations.
23.20 VALIDITY:
23.21 The card is valid abroad.
23.22 The card is not valid for payments in India, Nepal and Bhutan.
23.23 The card is valid up to the last working day of the month indicated. The Cardholder shall destroy the card when it expires by cutting it in half, diagonally
23.24 The card is acceptable at:
 
  • Any ATM of banks which are members of PLUS/VISA ATM network abroad
  • Any VISA merchant outlet abroad
23.25 CARDHOLDER OBLIGATIONS:
23.26 The Cardholder shall at all times ensure that the card is kept at a safe place. The Cardholder shall under no circumstance whatsoever allow the card to be used by any other individual. The Cardholder will sign the card immediately upon receipt.
23.27 The Cardholder will be responsible for all facilities granted by the Bank in respect of the card and for all related charges for use of the card.
23.28 In case the Cardholder has any dispute in respect of any charge indicated in the Statement, the Cardholder shall advice details to the Bank within 30 days of the Statement Date failing which, it will be construed that
all charges are acceptable and in order. The Bank may not at its sole discretion accept any disputes on charges
older than 30 days.
23.29. LOST OR STOLEN CARDS:
23.30 If a card is lost or stolen, the Cardholder must file a report with the local police and send a copy thereafter to the Bank. The Cardholder will be liable for all the charges incurred on the card until the card is hotlisted. In case of an unsigned card, the Cardholder will be liable for all charges incurred on it. The Cardholder may report a card loss over the telephone to the Bank. The Bank upon adequate verification will permanently suspend the card and will not be liable for any inconvenience caused to the Cardholder on this account. The Bank will hotlist/cancel the card during working hours on a working day following the receipt of such intimation. 26. If the Cardholder loses his card overseas and needs emergency cash, the Cardholder may call VISA Global Assistance Services (GCAS) and place the request for cash requirement. In case, the Cardholder uses the Global Customer Assistance Services, then the charges for usage of such services will be borne and paid by the Cardholder.
23.31 If the Cardholder loses his card overseas, he may either follow the above procedure or may report the loss through the VISA Global Customer Assistance Services’ helplines. In case the Cardholder uses the VISA Global Customer Assistance Services, then the charges for usage of such services shall be borne by the Cardholder.
23.32 The Cardholder shall take cognizance of the fact that once a card is reported
lost, stolen or damaged and is subsequently found, the same shall be promptly cut in half, returned to the Bank and adequate care taken to prevent its misuse.
23.33 The Cardholder is responsible for the security of the card and shall take all steps towards ensuring the safe keeping thereof. In the event the Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen card would rest with the Cardholder.
23.34 Replacement card may be issued by the Bank provided that the Cardholder has in all respects complied with the Terms and Conditions pertaining to the same.
23.35 ATM USAGE:
23.36 The card is operable with the help of a confidential PIN at ATM locations. The Cardholder’s PIN is given to him at the time of purchase of the card and the Cardholder shall ensure that the same is received in a sealed envelope. The PIN should never be disclosed to any person or written down where any other person may discover it. Any such disclosure or inadequate protection of the confidentiality of the PIN is entirely at the Cardholder’s risk. All transactions conducted with use of the PIN will be the Cardholder’s responsibility and he will abide by the record of the transaction as generated.
23.37 The card is acceptable at any VISA/PLUS ATM network belonging to institutions abroad. The Bank will not accept responsibility for any dealings the Cardholder may have with the other institutions including but not limited to such services. Should the Cardholder have any complaints concerning any PLUS ATM network establishment, the matter should be resolved by the Cardholder with the establishment and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately.
23.38 There will be separate Service Charges levied for facilities that will be announced by the Bank from time to time and deducted from the Card Account. In a situation where the Card Account does not have sufficient funds to deduct such Service Charges, the Bank reserves the right to deny such transactions and the decision of the Bank shall be binding on the Cardholder. The Bank shall not be liable for any consequences arising out
of denial of transactions. The Bank shall have the right to set-off and lien, irrespective of any other lien or charge, present or future on deposits held in the Cardholder’s Accounts whether in single name or joint name(s), to the extent of all outstanding dues, whatsoever, arising as a result of the services extended by the Bank.
23.39 MERCHANT LOCATION USAGE:
23.40 The card is acceptable at all electronic Merchant Establishments abroad which display the VISA logo.
23.41 The card is for electronic use only and will be acceptable only at Merchant Establishments that have an EDC terminal. Any usage of the card other than electronic use will be considered as unauthorised and the Cardholder will be solely responsible for such transactions. Electronic usage is construed as the chargeslip/transaction slip printed electronically from the EDC terminal.
23.42 The card is operable with the help of the Cardholder’s signature at EDC terminals installed at Merchant Establishments.
23.43 Transactions are deemed authorised and completed once the EDC terminal generates a sales slip. The amount of transaction is debited from the Primary Account linked to the card immediately. The Cardholder should ensure that the card is used only once at the Merchant location for every purchase. The sales slip will be printed each time the card is used and the Cardholder should ensure that there is no multiple usage of card at the Merchant location at the time of purchase.
23.44 The Bank will not accept responsibility for any dealings the Cardholder may have with the Merchant Establishment including, but not limited to the supply of goods and services. Should the Cardholder have any complaints concerning any VISA Merchant Establishment, the matter should be resolved by the Cardholder with the Merchant Establishment and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately.
23.45 The Bank accepts no responsibility for any surcharge levied by any Merchant Establishment and debited to the Card Account with the transaction amount.
23.46 The Cardholder must sign a sales slip whenever the card is used at a Merchant Establishment and should retain his copy. The Bank at an additional charge may furnish copies of the sales slip. Any sales slip not personally signed by the Cardholder, but which can be proved, as being authorised by the Cardholder, will be binding on the Cardholder.
23.47 Any charge or other payment requisition received from a Merchant Establishment by the Bank for payment shall be conclusive proof that the charge recorded on such requisition, was properly incurred at the Merchant Establishment in the amount and by the Cardholder referred to in that charge or other requisition, as the case may be, by the use of the card except where the card has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Cardholder.
23.48 In case, a merchant wishes to cancel a completed transaction due to an error or on account of merchandise return, the earlier sales receipt must be cancelled by the Merchant and a copy of the cancelled receipt must be retained in his possession. Reveal/Refunds of debits due to such transaction will be processed manually and the cancelled sales slip needs to be produced, if called for.
23.49 All refunds and adjustments due to any merchant/device error or communication link will be processed manually and the account will be credited after due verification and in accordance with VISA rules and regulations as applicable. The Cardholder agrees that any debit received during this time will be honoured only based on the available balance in the account(s) without considering this refund. The Cardholder also indemnifies the Bank from such acts of dishonouring the payment instructions.
23.50 The card is not to be used at the hotels during check-in and also at other locations where paying arrangement is done before completion of the purchase transaction or service.
23.51 The card should not be used for any Mail Order/Phone Order/Over-the-Internet purchases and any such usage will be considered as unauthorised and the Cardholder will be solely responsible.
23.52 Quality of Goods and Services: The Bank shall not be in any way responsible for merchandise, warranty or services purchased or availed by Cardholder from Merchant Establishments including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order placed by the Cardholder. It must be distinctly understood that the card facility is purely a facility to the Cardholder to purchase goods or avail services and the Bank holds out no warranty or makes no representation about quality, delivery or
otherwise howsoever regarding the goods or services, and any dispute must be resolved by Cardholder with the Merchant Establishment.
23.53 CARD USAGE:
23.54 The Bank will debit the Card Account for the value of all purchases of goods or services, cash, fees, charges and payments effected by the use of the card (‘Transaction’). All Transactions will be reflected in the Statement of the Card Account, which are linked to the card. Such statements shall be mailed to the Cardholder at the end of the month, in which the card has been used for transaction to the mailing address indicated at the time of purchasing the card.
23.55 The Cardholder agrees the Bank’s record of transaction relating to his card is authentic and conclusive.
23.56 The Cardholder is advised to retain a record of transactions generated by the ATM/EDC terminals at Merchant Establishments with him.
23.57 The Cardholder agrees not to attempt to withdraw/purchase using the card unless sufficient funds are available in the account. The onus of ensuring adequate card balance is entirely on him.
23.58 In the event of an account being overdrawn due to card transactions, the Bank reserves the right to set-off this amount against any credit lying in any of the Cardholder’s other accounts held jointly or singly, with reasonable notice to the Cardholder.
23.59 Nothing in these Terms and Conditions shall affect the Bank’s right to set-off transfer and application for monies at law or pursuant to another agreement from time to time subsisting between the Bank and Cardholder.
23.60 RESIDENTS:
23.61 The use of the card is allowed for the purposes as per the Exchange Control Regulations.
23.62 As per RBI guidelines in case the amount on account of use of the card during visits abroad exceed the Cardholder’s Foreign Exchange entitlements, the Cardholder should provide documentary evidence for the usage of Foreign Exchange utilised. The Bank is authorised to report the matter to the regional office of the Exchange Control department giving full details.
23.63 As per the Exchange Regulations, for every foreign currency transaction the Cardholder should submit a duly completed A2 form and have his passport endorsed for the foreign currency utilised.
23.64 In case the Cardholder is not contactable or not able to submit the same within the reporting time as specified by RBI, the Cardholder authorises and indemnifies the Bank to fill in and submit the request for purchase of Foreign Exchange (A2 form) on behalf of the Cardholder.
23.65 DISPUTES:
23.66 A sales slip with the signature of the Cardholder together with the card number noted thereon shall be conclusive evidence as between the Bank and the Cardholder as to the extent of liability incurred by the Cardholder and the Bank shall not be required to ensure that the Cardholder has duly received the goods purchased/to be purchased or has duly received the service availed or to be availed to the Cardholder’s satisfaction.
23.67 The Bank shall make bona fide and reasonable efforts to resolve an aggrieved Cardholder’s disagreement with applicable charge indicated in the Statement within two months of receipt of the notice of disagreement. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details including a copy of the sales slip or payment requisition.
23.68 The Bank accepts no responsibility for refusal by any establishment to honour the card. In case of any disagreement by the Cardholder related to transaction(s)/amount(s) debited to the Card Account, the Cardholder needs to report the same within 30 days from the date of Statement in order to enable the Bank to investigate about the same with the acquiring bank. (Note: Cardholder will come to know about the debit only on receipt of statement unless he receives alert).
23.79 The Bank accepts no responsibility for refusal by any establishment to honour the Card.
23.70 As per Visa Operating Regulation, the complete resolution of the dispute may take upto six months. In case the Customer wants to dispute any transaction, the same should be informed to the Bank within 15 days from the date of the transaction.
23.71 Exclusion of Liability:
Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the applicant in respect of any loss or damage arising, directly or directly out of:
  • Any defect in goods or services supplied
  • The refusal of any person to honour or accept a card
  • The malfunction of any computer terminal
  • Effecting transaction instruction other than by a Cardholder
  • Any Statement made by any person requesting the return of the card or any act performed by any person in conjunction
  • Handing over of the card by the Cardholder to anybody other than the designated employees of the Bank at the Bank’s premises
  • The exercise by the Bank of its rights, demand and procure the surrender of the card prior to the expiry date exposed on its face, whether such demand and surrender made and/or procured by the Bank or by any person or computer terminal
  • The exercise by the Bank of its right to terminate any card
  • Any injury to the credit character and reputation of the applicant alleged to have been caused by the repossession of the card and/or, any request for its return or the refusal of any Merchant Establishment to honour or accept the card
  • Any misstatement, misrepresentation, error or omission in any details disclosed by the Bank
  • Decline of a charge because of excess Foreign Exchange entitlements as prescribed by RBI guidelines issued
    from time to time, or the Bank becoming aware of the Cardholder exceeding his entitlements
  • Decline of transaction due to any reason at a Merchant location/ATM
  • In case the Cardholder does not report the disagreement of transaction within 30 days from the date of Statement, it will be difficult for the Bank to investigate with acquiring bank. In this case, the Bank is not liable to investigate the transactions where disagreement is reported by the Cardholder after expiry of the aforesaid period. Investigation for these transactions if any, may be done by the Bank on good faith basis.
  • Cardholder shall be liable to bear and pay the charges as may be levied by the Bank for usage of Global Customer Assistance Services (GCAS) or for Concierge Services offered by VISA, as these services are offereddirectly through VISA.
  • As the Global Customer Assistance Services (GCAS) and Concierge Services are directly offered by VISA, therefore the Bank shall not be liable for any dispute(s) related to such services availed by the Cardholder if any.
23.72 INSURANCE BENEFITS:
23.73 The Cardholder specifically acknowledges that the Bank will not be liable in any manner whatsoever by virtue of any insurance cover provided, and that the insurance company will be solely liable for compensation if any, in case of the death of a Cardholder and/or loss of baggage and/or loss of passport and shall not hold the Bank responsible for any matter arising out of or in connection with such insurance cover, whether for or in respect of any deficiency or defect in such insurance cover, recovery or payment of compensation, processing or settlement of claims or otherwise howsoever, and all such matters shall be addressed to and sorted out directly with the insurance company.
23.74 The Cardholder acknowledges that the insurance cover so provided will be available to the Cardholder only as per the terms of the relevant insurance policy in force, and only so long as the Cardholder is and remains a Cardholder of the Bank with his Card Account maintained in good standing. On the card/account being cancelled or withdrawn temporarily or permanently for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of cessation of card/account. Further the Cardholder also agrees that even during continuation of his card/account, the Bank may at any time at its sole discretion and with reasonable notice thereof to the Cardholder, suspend, withdraw or cancel the benefit of such insurance cover, and there will no binding obligation on the Bank to continue this benefit. The current insurance benefits offered on your ForexPlus Platinum Card is in association with HDFC Ergo General Insurance Company Ltd.* Policy Number: OMK0011584000100.

The following are the broad Terms and Conditions of the captioned cover: Personal Accident Insurance-
  • This is a death only cover, with a maximum limit of Rs. 5,00,000 valid on any bodily injury resulting in death by Air/Rail/Road accident
  • This death has to be within 12 months of the injury
  • The accidental injury and subsequent death has to be within the validity period of the ForexPlus Platinum Card (live and active card) Loss of Checked Baggage and Personal Documents (Passport Reconstruction Cover)
  • The maximum Baggage Cover is for Rs. 50,000
  • It applies on loss of checked baggage caused by the airline and the liability admitted by the airline
  • The payment under Insurance Cover will be reduced by any sum for which the airline is liable to make the payment
  • Passport Reconstruction Cover applies for actual cost of reconstruction of passport only. Cost of reconstruction on VISA not included
  • Compensation for reasonable and necessary expenses to obtain a duplicate passport. *Insurance company can be subject to change. Card Liability Cover up to Rs. 2,25,000.
23.75 TERMINATION
23.76 The Cardholder may discontinue this facility any time by getting the card hotlisted. However, for the transactions done during the card active period, but posted of the card after the surrender, the Cardholder shall be entirely liable. In case of a dispute on any transaction, Cardholder can notify the Bank and the Bank can raise a chargeback as per regulations of VISA.
23.77 The Bank shall be entitled to discontinue this facility at any time by cancelling the card by giving 30 days notice and it shall be deemed to have been received by the Cardholder within 30 days of posting to the Cardholder’s address in India, last notified in writing to the Bank.
23.78 The Bank reserves the right to disclose customer information to any court of competent jurisdiction, quasi judicial authorities, law enforcement agencies and any other wing of Central Government or State Government.
23.79 INDEMNITY:
23.80 The Cardholder agrees to indemnify the Bank against all liabilities, losses, damages and expenses which the Bank may sustain or incur either directly or indirectly as a result of:
23.80.1 Negligence/mistake or misconduct of the Cardholder
23.80.2 Breach or non-compliance of the Rules/Terms and Conditions relating to the card and the account
23.80.3 Fraud or dishonesty relating to any transaction by the Cardholder or his employees/agents
23.80.4 ATMs/EDC terminals are machines and errors could occur while in operation. You agree to indemnify the Bank for any such machine/mechanical errors/failures
23.80.5 The Cardholder shall indemnify and hold harmless the Bank from any and all consequences arising from the Cardholder not complying with the Exchange Control Regulations of the RBI.
23.81. TERMS:
23.82 The Cardholder shall be deemed to have unconditionally agreed to and accepted the Terms of these Terms and Conditions by signing the card application form acknowledging the receipt of the card in writing, by signing the reverse of the card, by performing a transaction with the card or by usage of the card.
23.83. The Bank reserves the right to revise policies, features and benefits offered on the card and alter these Terms and Conditions from time to time and may notify the Cardholder of any such alterations in any manner it thinks appropriate. The Cardholder will be bound by such alteration unless the card is returned to the Bank for cancellation before the date upon which any alteration is to have effect.
23.84 The Bank may introduce new services from time to time. The existence and availability of the new functions will be notified to the Cardholder as and when they become available. The changed Terms and Conditions applicable to the new services shall be communicated to the Cardholder. By using these new services, the Cardholder agrees to be bound by the Terms and Conditions applicable.
23.85 These Terms form the contract between the Cardholder and the Bank. By applying for the card and
accessing the services the Cardholder acknowledges and accepts these Terms and Conditions. These Terms and Conditions will not be in addition to and not in derogation of the Terms and Conditions relating to any account to the customer.
23.86 GOVERNING LAW:
23.87 These Terms and Conditions and/or the operations in the accounts of the customer maintained by the Bank and/or the use of the services provided through the card shall be governed by laws of the Republic of India and no other nation. The Customer and the Bank agree to submit to the exclusive jurisdiction of the Courts located in Mumbai, India as regards any claims or matters arising under these Terms and Conditions. The Bank accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India. The mere fact that the card can be accessed by a customer in a country other than India shall not be interpreted to imply that the laws of the said country govern these Terms and Conditions and/or the operations in the Card Account of the customer and/or the use of the card.
24. FOREX PLUS CARD TERMS AND CONDITIONS
24. Definitions:
In this document the following words and phrases have the meaning opposite them unless the context indicates below:
24.1 Bank refers to HDFC Bank Limited, a banking company incorporated in India under the Companies Act 1956 and having its registered office at HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, India and includes its successors and assigns
24.2 Card refers to HDFC Bank ForexPlus Card, issued to the customer by HDFC Bank in association with VISA/MasterCard International.
24.3 Cardholder refers to a customer of the Bank authorised to use the card..
24.4 EDC terminal shall mean point of sale electronic data capture capable of handling card transactions i.e., electronic draft capture (EDC) terminal, printers, other peripherals and accessories, including PIN (defined hereunder) pads and necessary software to run the devices and which processes the
transaction at the Merchant Establishment abroad (except India, Nepal & Bhutan).
24.5 International Transactions refer to the transactions entered into by the cardholder on his card outside India, Nepal and Bhutan.
24.6 Merchant means any person who owns or manages or operates a service establishment wherever located which honours the card and includes amongst others stores, shops, restaurants, hotels, airline organisations, ATMs advertised by the Bank, VISA/MasterCard or the Merchant.
24.7 Merchant Establishments shall mean establishments wherever located which honours a VISA/MasterCard and shall include among others, stores, shops, restaurants, hotels, airline organisations advertised as honouring the VISA/MasterCard.
24.8 Terms refer to Terms and Conditions for use of the card as specified in this document
24.9 Transactions mean any instructions given by a cardholder using a card directly or indirectly to the Bank to effect a transaction.
24.10 VISA/MasterCard shall mean mark owned by VISA/MasterCard International.
24.11 VISA/MasterCard / PLUS ATM Network shall mean ATMs wherever located which honour the VISA/MasterCard and displaying the VISA/MasterCard / PLUS symbols.
24.12 In the document, all reference to the cardholder being referred in masculine gender will also include the feminine gender.
24.13 Transaction: Transaction includes cash withdrawals, payment for purchases made / services availed at Merchant Establishments, availing other services by utilising the card at ATMs and / or Merchant Establishments.
24.14 Personal Identification Number (PIN / IPIN): The Bank will allot to the cardholder a PIN / IPIN to be used for cash withdrawals and balance inquiry at ATMs and permitted transactions on the Net. The cardholder shall be responsible to maintain the confidentiality of the PIN / IPIN. The Bank bears no liability for unauthorised use of the card.
24.15 APPLICABILITY OF RULES AND REGULATIONS
24.16 The issue and use of the card shall be subject to the RBI’s regulations in force from time to time.
24.17 Utilisation of the card shall be in strict accordance with the Exchange Control Regulations of the Reserve Bank of India (RBI). In the event of non-compliance by the cardholder with the same, the cardholder shall be liable for action under the Foreign Exchange Management Act, 1999 and any other Law and / or regulation in force from time to time relating to Foreign Exchange. The cardholder may be debarred from holding the card, either at the instance of the Bank or the RBI. The card cannot be used for making payment towards foreign currency transactions in India, Nepal and Bhutan i.e., while using the card in Nepal and Bhutan, the currency of the transactions should be the local currency of those countries or in Indian rupees. In case the card is cancelled, whether on account of non-compliance with Exchange Control Regulations or otherwise, the Bank will not be responsible for any attempted usage of the card, whether in India or abroad, resulting in the card being dishonoured and the concerned Merchant would be entitled to pick up a cancelled card on presentation.
24.18 The card may be used, within the foreign entitlements as stipulated by RBI from time to time, by cardholders going abroad for all bonafide personal expenses for personal use provided, the total exchange drawn during the trip abroad does not exceed the entitlement. Import of goods so purchased abroad into India, would be governed by the baggage rules / EXIM policy in force. The entitlement of exchange should be ascertained (prior to the trip) from the authorised dealer branches of the Bank. The card cannot be used for effecting remittances for which the release of exchange is not permissible under the regulations.
24.19 VALIDITY
24.20 The card is valid abroad.
24.21 The card is not valid for payments in India, Nepal and Bhutan.
24.22 The card is valid up to the last working day of the month indicated. It can be re-issued on request.
24.23 The card is acceptable at any of the following:
  • Any ATM of banks which are members of VISA/MasterCard / PLUS ATM network abroad
  • Any VISA/MasterCard merchant outlet abroad
24.24 CARDHOLDER OBLIGATIONS
24.25 The cardholder shall at all times ensure that the card is kept at a safe place. The cardholder shall under no circumstance whatsoever allow the card to be used by any other individual. The cardholder will sign the card immediately upon receipt.
24.26 The cardholder will be responsible for all facilities granted by the Bank in respect to the card and for all related charges for use of the card.
24.27 In case the cardholder has any dispute with respect to any charge indicated in the statement, the cardholder shall advise details to the Bank within 30 days of the statement date failing which, it will be construed that all charges are acceptable and in order.
24.28. LOST OR STOLEN CARDS
24.29 If a card is lost or stolen, the cardholder must file a report with the local police and send a copy thereafter to the Bank. The cardholder will be liable for all the charges incurred on the card until the card is hotlisted. In case of an unsigned card, the cardholder will be liable for all charges incurred on it. The cardholder may report a card loss over the telephone to the Bank. The Bank upon adequate verification will suspend the card and will not be liable for any inconvenience caused to the cardholder on this account. The Bank will hotlist / cancel the card during working hours on a working day following the receipt of such intimation. Other channels for hotlisting may be offered to the cardholder
as and when the service is launched.
24.30 If the cardholder loses his card overseas, he may either follow the above procedure or may report the loss through the VISA/MasterCard Global Emergency Assistance helplines. In case the cardholder uses the VISA/MasterCard Global Emergency Assistance services, then the charges for usage of such services shall be borne by the cardholder
24.31 The cardholder shall take cognizance of the fact that once a card is reported lost, stolen or damaged and is subsequently found, the same shall be promptly cut in half and adequate care would be taken to prevent its misuse.
24.32 The cardholder is responsible for the security of the card and shall take all steps towards ensuring the safe keeping thereof. In the event the Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen card would rest with cardholder.
24.33 Replacement card may be issued by the Bank provided that the cardholder has in all respects complied with the terms and conditions pertaining to the same.
24.34 ATM USAGE
24.35 The card is operable with the help of a confidential PIN at ATM locations. The cardholder’s PIN is given to him at the time of purchase of the card and the cardholder shall ensure that the same is received in a sealed envelope. The PIN should never be disclosed to any person or written down where any other person may discover it. Any such disclosure or inadequate protection of the confidentiality of the PIN is entirely at the cardholder’s risk. All transactions conducted with use of the PIN will be the cardholder’s responsibility and he will abide by the record of the transaction as generated.
24.36 The card is acceptable at any VISA/MasterCard / PLUS ATM network belonging to institutions abroad. The Bank will not accept responsibility for any dealings the cardholder may have with the other institutions including but not limited to such services. The Bank is not responsible for the charges levied by the ATM network for such services. Should the cardholder have any complaints concerning any PLUS ATM network establishment, the matter should be resolved by the cardholder with the establishment and failure to do so will not relieve him from any obligations to the Bank. However, the cardholder should notify the Bank of this complaint immediately.
24.37 There will be separate service charges levied for facilities that will be announced by the Bank from time to time and deducted from the card account. In the situation that the card account does not have sufficient funds to deduct such service charges, the Bank reserves the right to deny such transactions and the decision of the Bank shall be binding on the cardholder. The Bank shall not be liable for any consequences arising out of denial of transactions. The Bank shall have the right to set-off and lien, irrespective of any other lien or charge, at present or in future on deposits held in the cardholder's accounts whether in single name or joint name(s), to the extent of all outstanding dues, whatsoever, arising as a result of the services extended by the Bank.
24.38 There are countries where the ATM service provider charges for its ATM usage. This cannot be controlled by HDFC Bank and hence if a pop-up message comes on an ATM, specifying a service charge for the service, please do not use the ATM, as these charges cannot be recovered.
24.39 MERCHANT LOCATION USAGE
24.40 The card is acceptable at all electronic Merchant Establishments abroad which display the VISA/MasterCard logo.
24.41 The card is for electronic use only and will be acceptable only at Merchant Establishments, which have an EDC terminal. Electronic usage is construed as the chargeslip / transaction slip is printed electronically from the EDC terminal.
24.42 The card is operable with the help of the cardholder’s signature at EDC terminals installed at Merchant Establishments.
24.43 Transactions are deemed authorised and completed once the EDC terminal generates a sales slip. The amount of the transaction is debited from the primary account linked to the card immediately. The cardholder should ensure the card is used only once at the merchant location for every purchase. The
sales slip will be printed each time the card is used and the cardholder should ensure that there is no multiple usage of card at the Merchant location at the time of purchase.
24.44 The Bank will not accept responsibility for any dealings the cardholder may have with the Merchant Establishment including but not limited to the supply of goods and services. Should the cardholder have any complaints concerning any VISA/MasterCard Merchant Establishment, the matter should be resolved by the cardholder with the Merchant Establishment and failure to do so will not relieve him from any obligations to the Bank. However, the cardholder should notify the Bank of this complaint immediately.
24.45 The Bank accepts no responsibility for any surcharge levied by any Merchant Establishment / ATM and debited to the card account with the transaction amount.
24.46 The cardholder must sign a sales slip whenever the card is used at a Merchant Establishment and should retain his copy. The Bank at an additional charge may furnish copies of the sales slip. Any sales slip not personally signed by the cardholder, but which can be proved, as being authorised by the cardholder, will be binding on the cardholder.
24.47 Any charge or other payment requisition received from a Merchant Establishment by the Bank for payment shall be conclusive proof that the charge recorded on such requisition, was properly incurred at the Merchant Establishment in the amount and by the cardholder referred to in that charge or other requisition, as the case may be, by the use of the card except where the card has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the cardholder.
24.48 In case, a merchant wishes to cancel a completed transaction due to an error or on account of merchandise return, the earlier sales receipt must be cancelled by the merchant and a copy of the cancelled receipt must be retained in his possession. Reveal / refunds of debits due to such a transaction will be processed manually and the cancelled sales slip needs to be produced, if called for.
24.49 All refunds and adjustments due to any merchant / device error or communication link will be processed manually and the account will be credited after due verification and in accordance with VISA/MasterCard rules and regulations as applicable. The cardholder agrees that any debits received during this time will be honoured only based on the available balance in the account(s) without considering this refund. The cardholder also indemnifies the Bank from such acts of dishonouring the payment instructions.
24.50 The card is not to be used at the hotels during check-in and also at other locations where paying arrangement is done before completion of the purchase transaction or service.
24.51 The usage of the card for any mail order / phone order / internet purchases will be made available when the service is launched by the Bank.
24.52 Quality of goods and services: The Bank shall not be in any way responsible for merchandise, warranty or services purchased or availed by cardholder from Merchant Establishments including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order placed by the cardholder. It must be distinctly understood that the card facility is purely a facility to the cardholder to purchase goods or avail of services and the Bank holds out no warranty or makes no representation about quality, delivery or otherwise howsoever regarding the goods or services, and any dispute must be resolved by the cardholder with the Merchant Establishment.
24.53 CARD USAGE
24.54 The Bank will debit the card account for the value of all purchases of goods or services, cash, fees, charges and payments effected by the use of the card (‘Transaction’). All transactions will be reflected in the statement of the card account, which are linked to the card. Such statements shall be mailed to
the cardholder at the end of the month in which card has been used for transaction to the mailing addresses indicated at the time of purchasing the card.
24.55 The cardholder agrees the Bank’s record of transaction relating to his card(s) is authentic and conclusive.
24.56 The cardholder is advised to retain a record of transactions generated by the ATM / EDC terminal at Merchant Establishments with him.
24.57 The cardholder agrees not to attempt to withdraw / purchase using the card unless sufficient funds are available in the account. The onus of ensuring adequate card balances is entirely on him.
24.58 In the event of an account being overdrawn due to card transactions, the Bank reserves the right to set off this amount against any credit lying in any of the cardholder’s other accounts held jointly or singly with reasonable notice to the cardholder.
24.59 Nothing in these terms and conditions shall affect the Bank’s right to set-off transfer and application for monies at law or pursuant to another agreement from time to time subsisting between the Bank and cardholder.
24.60 RESIDENTS
24.61 The use of the card is allowed for the purposes as per the Exchange Control Regulations of RBI.
24.62 As per RBI guidelines, in case the amount on account of use of the card during visits abroad exceed the cardholder’s foreign exchange entitlements, the cardholder should provide documentary evidence for the usage of foreign exchange utilised. The Bank is authorised to report the matter to the regional
office of the Exchange Control department giving full details.
24.63 DISPUTES
24.64 A sales slip with the signature of the cardholder together with the card number noted thereon, shall be conclusive evidence as between the Bank and the cardholder as to the extent of liability incurred by the cardholder and the Bank shall not be required to ensure that the cardholder has duly received the
goods purchased / to be purchased or has duly received the service availed or to be availed to the cardholder’s satisfaction.
24.65 The Bank shall make bonafide and reasonable efforts to resolve an aggrieved cardholder’s disagreement with applicable charge indicated in the statement within timelines stipulated as per VISA/MasterCard guidelines. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the cardholder along with details including a copy of the sales slip or payment requisition.
24.66 The Bank accepts no responsibility for refusal by any establishment to honour the card.
24.67 EXCLUSION OF LIABILITY
24.68 Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the applicant in respect to any loss or damage arising, directly or indirectly out of:
  • Any defect in goods or services supplied.
  • The refusal of any person to honour or accept a card.
  • The malfunction of any computer terminal.
  • Effecting transaction instruction other than by a cardholder.
  • Any statement made by any person requesting the return of the card orany act performed by any person in conjunction.
  • Handing over of the card by the cardholder to anybody other than
    the designated employees of the Bank at the Bank’s premises.
  • The exercise by the Bank of its rights to demand and procure the surrender of the card prior to the expiry date exposed on its face, whether such demand and surrender made and / or procured by the Bank or by any person or computer terminal.
  • The exercise by the Bank of its right to terminate any card.
  • Any injury to the credit character and reputation of the applicant alleged to have been caused by the re-possession of the card and / or, any request for its return or the refusal of any Merchant Establishment to honour or accept the card.
  • Any mis-statement, mis-representation, error or omission in any details disclosed by the Bank.
  • Decline of a charge because of excess foreign exchange entitlements as prescribed by RBI guidelines issued from time to time, or the bank becoming aware of the cardholder exceeding his entitlements.
  • Decline of transaction due to any reason at a merchant location / ATM.
24.69 INSURANCE BENEFITS
24.70 The cardholder specifically acknowledges that the Bank will not be liable in any manner whatsoever by virtue of any insurance cover provided, and that the insurance company will be solely liable for compensation if any, in case of a death of a cardholder and / or loss of baggage and / or loss of passport and shall not hold the Bank responsible for any matter arising out of or in
connection with such insurance cover, whether for or in respect to any deficiency or defect in such insurance cover, recovery or payment of compensation, processing or settlement of claims or otherwise howsoever, and all such matters shall be addressed to and sorted out directly with the Insurance company.
24.71 The cardholder acknowledges that the insurance cover so provided will be available to the cardholder only as per the terms of the relevant insurance policy in force, and only so long as the cardholder is and remains a cardholder of the Bank with his card being active. On the card / account being cancelled or withdrawn temporarily or permanently for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of cessation of card / account. Further the cardholder also agrees that even during continuation of his card / account, the Bank may at any time at its sole discretion and with reasonable notice thereof to the cardholder or assigning any reason thereof suspend, withdraw or cancel the benefit of such insurance cover and there will no binding obligation on the bank to continue this benefit. The current insurance benefit offered on your ForexPlus Card is in association with HDFC Ergo General Insurance Company Limited.
24.72 The following are the broad Terms and Conditions of the captioned cover:
  • Personal Accident Insurance
  • - This is a death only cover, with a maximum limit of Rs. 2,00,000 valid on any bodily injury resulting in death by Air / Rail / Road accident
    - The death to be within 12 months of injury
    - The accident injury and subsequent death has to be within the validity period of the ForexPlus Card (Live and Active card)

  • Loss of Checked Baggage Cover
  • - The maximum cover is for Rs. 20,000
    - It applies to loss of checked baggage caused by the airline and the liability admitted by the airline
    - The payment under insurance cover will be reduced by any sum for which the airline is liable to make the payment

  • Passport Reconstruction Cover
  • - Actual cost of reconstruction of passport only. Cost of reconstruction on VISA/MasterCard not included
    - Compensation for reasonable and necessary expenses to obtain a duplicate passport
    – Insurance company can be subject to change.
24.73 TERMINATION
24.74 The cardholder may discontinue this facility any time by getting the card hotlisted. However, for the transactions done during the card active period, but posted of the card after the surrender, the cardholder shall be entirely liable. In case of a dispute on any transaction, cardholder can notify the Bank and the Bank can raise a chargeback as per regulations of VISA/MasterCard.
24.75 The Bank shall be entitled to discontinue this facility at any time by canceling the card by giving 30 days notice and shall be deemed to have received by the cardholder within 30 days of posting to the cardholders’ address in India last notified in writing to the Bank.
24.76 The Bank reserves the right to disclose customer information to any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government.
24.77 The Bank may also restrict, terminate or suspend the use of the card at any time without prior notice if the Bank reasonably believes it necessary for business or security reasons.
24.78 INDEMNITY
24.79 The cardholder agrees to indemnify the Bank against all liabilities, losses, damages and expenses which the Bank may sustain or incur either directly or indirectly as a result of:
  • Negligence / mistake or misconduct of the cardholder.
  • Breach or non-compliance of the rules / terms and conditions relating to the card and the account.
  • Fraud or dishonesty relating to any transaction by the cardholder or hisemployees / agents.
  • ATMs / EDC terminals are machines and errors could occur while in operation. You agree to indemnify the Bank for any such machine / mechanical errors / failures.
  • The cardholder shall indemnify and hold harmless the Bank from any and all consequences arising from the cardholder not complying with the Exchange
    Control Regulations of the RBI.
24.80. TERMS
24.81 The cardholder shall be deemed to have unconditionally agreed to and accepted the terms of these terms and conditions by signing the card application form acknowledging the receipt of the card in writing, by signing the reverse of the card or by performing a transaction with the card.
24.82 The Bank reserves the right to revise policies, features and benefits offered on the card and alter these Terms and Conditions from time to time and may notify the cardholder of any such alteration in any manner it thinks appropriate. The cardholder will be bound by such alteration unless the card is hotlisted / cancelled before the date upon which any alteration is to have effect.
24.83 The Bank may introduce new services from time to time. The existence and availability of the new functions will be notified to the cardholder as and when they become available. The changed Terms and Conditions applicable to the new services shall be communicated to the cardholder. By using these
new services, the cardholder agrees to be bound by the Terms and Conditions applicable.
24.84 These terms form the contract between the cardholder and the Bank. By applying for the card and accessing the service the cardholder acknowledges and accepts these terms and conditions. These terms and conditions will be in addition to and not in derogation of the terms and conditions relating to any account of the customer.
24.85. GOVERNING LAW
24.86 These terms and conditions and / or the operations in the accounts of the customer maintained by the Bank and / or the use of the services provided through the card shall be governed by laws of the Republic of India and no other nation. The Customer and the Bank agree to submit to the exclusive jurisdiction of the Courts located in Mumbai, India as regards to any claim or matters arising under these terms and conditions. The Banks accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India. The mere fact that the card can be accessed by a Customer in a country other than India shall not be interpreted to imply that the laws of the said country govern these terms and conditions and / or the operations in the card account of the Customer and / or the use of the card.
24.87. DECLARATION
24.88 I understand that the Alert facility offered by HDFC Bank limited (“the bank”) will enable me to receive customised Alert messages through the Short messaging service(SMS) over my mobile phone as chosen by me and informed by the bank with respect to events and transactions on my card. I have read and understood the Terms and Conditions relating to the Alert Service being offered by the bank. If this application form is accepted, I shall be bound by the said terms and conditions as in force, and as may be amended by the Bank from time to time and use of Alert Facility will be deemed to be acceptance of those terms and conditions. I certify the details furnished in this Application Form are correct and I give my consent to receive such information under this alert facility. I shall advice the
Bank, in case of any change in any of the above details and information required and demanded by the bank, from time to time for providing the facility. I authorise the Bank to recover all changes related to the alert facility from time to time.
.................................................
Signature of the HDFC Bank ForexPlus Cardholder
Date.......... Place..............
24.89 TERMS AND CONDITIONS (InstaAlert)
24.90 1. Definitions: in these Terms and conditions, the following meanings: “Alerts” or “Facility” mean the customised messages based on Triggers, sent as Short Messaging Service “(SMS)” over mobile phone to the cardholder: “Bank” means all HDFC Bank branches in India; “Card” means the HDFC Bank ForexPlus Card issued to cardholder; “Cardholder” means the person who holds the HDFC Bank ForexPlus Card; “CSP” means the cellular service provider through whom the cardholder or the Bank receives the mobile services; “Triggers” means the trigger set or placed by the Bank with its systems with respect to specific events/transactions relating to the cardholder’s Card, to enable the Bank to send
the corresponding Alerts to the cardholder. Words referring the masculine includes the feminine and vice versa.
24.91 2. Availability:
2.1) Cardholder has requested for this facility which Bank at its sole discretion may discontinue at any time after providing 30 days prior information through its website or any legally recognised medium of communication i.e. The facility is available to all ForexPlus Cardholders who have registered for this service.
2.2) The Alerts will be sent to the cardholder within the cellular circles of the CSPs. Or in circles forming part of the roaming GSM network agreement between such CSPs.
2.3) The Bank may, wherever feasible extend the Facilities to other cellular circles as well as to subscribers of other cellular telephone service providers as will be notified by the Bank, from time to time.
2.4) The charges, if any, levied by the CSP for text messaging will be to the account of the cardholder. 2.5) Alert will not be initiated by the bank if Card has not been hotlisted.
2.6) The cardholder assumes full responsibility for the security and confidentiality of his/her mobile phone number shared with the bank for the alerts delivery.
  3. Registration Process:
To receive Alerts, the cardholder should submit the duly completed ‘Alerts registration Form’ at any of the Bank’s branches/locations. The cardholder acknowledges that the bank may, at its discretion from time to time change the features of any alert, the cardholder will be solely responsible for keeping himself updated of the available alerts. Which shall, on best effort basis, be notified by the bank through its website or through any legal recognized medium of communication.
  4. Receiving Alert:
4.1) The cardholder acknowledges to receive alerts, his mobile phone must be in an “on” mode. If the cardholder’s mobile phone is kept on “off” mode for a specified period from the time of delivery of an alert message from the bank that a particular alert has not been received by the card holder.
  The cardholder is solely responsible for intimating in writing to the bank any change in his mobile number. The bank will send Alerts only to the registered mobile number.
  Alerts will be processed by the bank after receipt of transaction instruction and the processing time will be deduced by the Bank, in its sole discretion. The alerts provided by the bank on the mobile on any particular day, can have a certain time lag. The cardholder acknowledges that the facility is dependent on the infrastructure, connectivity and service provided by the CSP’s. The Cardholder accepts that timeliness, accuracy and readability of alerts sent by the bank will depend on the factors affecting the CSP’s and other service providers. The bank shall not be liable for non delivery or delayed deliveries of alerts, error, loss or distortion in transmission of alerts to the cardholder.
  5. Withdrawal or Termination:
5.1) The bank may in its discretion, withdraw temporarily or terminate the facility, either wholly or in part, at any time with prior notice of 30 days.
  5.2) Notwithstanding the terms laid down in clause 5.1 above, the cardholder for any reason whatsoever can terminate this agreement at any time upon prior written notice.
  6. Fees:
6.1) The service is currently free.
  6.2) The cardholder shall be liable for payment of such airtime or other charges which may be levied by the CSP in connection with the receiving of Alerts, which may be levied by the CSP as per the Terms and conditions of CSP and the Bank is in no way concerned with the same.
  7. Disclaimer:
7.1) The bank shall be under no liability whatsoever to the cardholder in respect of any loss or damage arising directly or indirectly out of: (a) Any unauthorized use of the cardholder’s mobile phone number: (b) Error default delay or inability of the Bank to act all or any of the alert., (c) Less of any information/ instructions/alerts in transmission. (d) Unauthorized access by any other person to any information given by the cardholder or breach of confidentially:
  7.2) The Bank shall not be concerned with any dispute that may arise between the cardholder and the CSP and makes no representation or gives no warranty with respect to quality of service provided by the CSP or guarantee of timely delivery or accuracy of the contents of each alert.
  8. Disclosure:
The cardholder accepts that all Alerts will be transmitted to/or stored at various locations and be accessed by personnel of the bank (and its affiliates/agents). The bank is authorized to provide any information or details relating to the cardholder or his card to the CSPs or any service providers so far as is necessary to give effect to the alert.
  9. Miscellaneous:
The above terms and conditions are in addition to the terms and conditions applicable to the HDFC Bank ForexPlus Card agreed to by the cardholder. All Disputes are subject to the exclusive jurisdiction of the competent courts in Mumbai only. Nothing expressed or implied shall in any way waive or armed any terms and conditions to the existing Terms and Conditions agreement with the HDFC bank.
25. IMPORTANT NOTICE FOR USA CUSTOMERS
25. As part of various ongoing tax and regulatory developments around the globe (e.g. FATCA), financial institutions such as HDFC Bank are being cast with additional investor and counterparty account related due diligence requirements.  Foreign Account Tax Compliance Act (FATCA) is an U.S. tax initiative that requires all financial institutions to report information to the relevant tax authorities about US accounts or accounts of certain entities in which U.S. persons hold a substantial ownership interest. Similar initiatives are taking place at the behest of many other countries.

HDFC Bank is taking appropriate measures in order to become FATCA compliant, with effect from 1 July, 2014 subject to local regulations. It would also have to comply with other similar laws, going forward. Towards compliance with FATCA and similar laws, we would be required to seek additional personal, tax and beneficial owner information and certain certifications and documentation from our investors and counterparties. Such information may be sought either at the time of account opening or any time subsequently.

The onus to provide accurate, adequate and timely inputs in this regard would be that of the accountholder or counterparty. In this regard, any change in the status or information or certification previously provided should also be intimated to HDFC Bank within 30 days. In the appropriate cases and also especially in case of any omission, delay or failure in providing such information, we would/ may be constrained to report relevant information pertaining to the account to domestic or foreign tax authorities.

For the purposes of such regulations, we may also be required to provide information to any institutions such as withholding agents for the purpose of ensuring appropriate withholding from the account or any proceeds in relation thereto. As may be required by domestic or overseas regulators/ tax authorities, we may also be constrained to withhold and pay out any sums from your account or close or suspend your account(s).

We will be unable to provide advice you about any tax status or FATCA classification relevant to your account. It is your responsibility to ensure that you record your correct tax status/ FATCA classification. You may seek advice from your tax advisor in this regard.

Please note that you may receive more than one request for information if you have multiple relationships with different members of the HDFC Group. Therefore, it is important that you respond to our request, even if you believe you have already supplied any previously requested information.
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26. MULTI CURRENCY FOREXPLUS PLATINUM CARD
26.1 DEFINITIONS:

In this document the following words and phrases have the meaning set opposite them unless the context indicates otherwise:

1. ‘Bank’ refers to HDFC Bank Limited, a banking company incorporated in India under the Companies Act 1956 and having its Registered Office at HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400 013, India and includes its successors and assigns.

2. ‘Card’ refers to HDFC Bank Multicurrency ForexPlus Platinum Card, issued to the customer by HDFC Bank in association with VISA International.

3. ‘Cardholder’ refers to a customer of the Bank authorized to use the card.

4. ‘EDC Terminal’ shall mean Point-Of-Sale electronic data capture capable of handling card transactions i.e., Electronic Draft Capture (EDC) terminal, printers, other peripherals and accessories, including ATM PIN (defined hereunder), pads and necessary software to run the devices and which processes the transaction at the Merchant Establishments abroad (except India, Nepal and Bhutan).

5. ‘International Transactions’ refer to the transactions entered into by the Cardholder on his card outside India, Nepal and Bhutan.

6. ‘Merchant’ means any entity that owns or manages or operates Merchanet Establishment.

7. ‘Merchant Establishments’ shall mean establishments or facility wherever located or registered which honours the Card and shall include among others, stores, shops, restaurants, hotels, airline organizations, e-commerce websites, advertised as honouring the VISA Card.

8. ‘Terms’ refer to Terms and Conditions for use of the card as specified in this document.

9. ‘Transactions’ mean any instruction given by a Cardholder using a card directly or indirectly to the Bank to effect a transaction.

10. ‘VISA’ shall mean mark owned by VISA International.

11. ‘VISA/PLUS ATM network’ shall mean ATMs wherever located which honour the VISA card and displaying the VISA/PLUS symbols.

12. In the document, all references to the Cardholder being referred in masculine gender will also include the feminine gender.

13. Transaction: Transaction includes cash withdrawals, payment for purchases made/services availed at Merchant Establishments, availing other services by utilizing the card at ATMs and/or Merchant Establishments.

14. Personal Identification Number (PIN): The Cardholder shall be entitled, using the NetBanking facilities, in accordance with the provisions herein, to generate an ATM PIN to be used for cash withdrawals and Balance Enquiry at ATMs. The Cardholder shall be responsible to maintain the confidentiality of the ATM PIN/IPIN. The Bank bears no liability for unauthorized use of the card.

26.2 ELIGIBLITY FOR THE CARD, MANNER OF APPLYING/OBTAINING THE CARD, CONDITIONS OF ISSUE OF THE CARD:

1. Any Indian National may apply for the issuance of the Card through any branch of the Bank or select money changers in India as determined by the bank from time to time.

2. The applicant for the Card will be required to complete and submit a duly signed application form as required by Bank and further submit all such documents as may be necessary or required by the Bank.

3. The Card, as may be issued by the Bank to an applicant, shall remain the property of the Bank and shall not be transferable and will be honoured at Merchant Establishments only when the Card bears the signature of the Cardholder on the reverse and upon presentment at a Merchant Establishment by the Cardholder.
26.3 APPLICABILITY OF RULES AND REGULATIONS :
4. The issuance and use of the Card is subject to compliance by the Cardholder of the provisions of applicable laws (including the Foreign Exchange Management Act, 1999), rules, regulations and directions as issued by the Reserve Bank of India or other appropriate authority under any law in force from time to time.

5. Utilization of the card shall be in strict accordance with the exchange control Regulations of the RBI. In the event of non-compliance by Cardholder with same, the Bank shall be entitled, either at its discretion, or at the instance of the RBI to debar the Cardholder from holding the card, and cancel and withdraw the card, and the Cardholder shall also be liable for action under the Foreign Exchange Management Act, 1999 and any other Law and/or regulation in force from time to time relating to the regulation of foreign exchange.

6. The card cannot be used for making payment towards foreign currency transactions in India, Nepal and Bhutan i.e., while using the card in Nepal and Bhutan, the currency of the transactions should be the local currency of those countries or in Indian Rupees. In case the card is cancelled, whether on account of non-compliance with Exchange Control Regulation or otherwise, the Bank will not be responsible for any attempted usage of the card, whether in India or abroad, resulting in the card being dishonoured and the concerned Merchant would be entitled to pick up a cancelled card on presentation.

7. The card may be used within the foreign entitlements as stipulated by RBI from time to time, by Cardholders going abroad for all bona fide personal expenses provided, the total exchange drawn during the trip abroad does not exceed the entitlement. Import of goods so purchased abroad into India, would be governed by the baggage rules/EXIM policy in force at the relevant time. The entitlement of exchange should be ascertained (prior to the trip) from the authorized dealer branches of the Bank. The card cannot be used for effecting remittances for which the release of exchange is not permissible under the extant regulations. Bank does not permit any payments / transactions using the card on Merchants registered in India, Nepal and Bhutan.

8. The Cardholder shall be solely responsible to the concerned authorities in event of any violation of the applicable laws, rules and regulations in force from time to time. The Bank will not be liable for any direct, indirect or consequential loss or damage, arising from or related to the non-compliance by Cardholder with the applicable laws, rules and regulations in force from time to time.

9. The Cardholder hereby indemnifies and agrees to hold the Bank indemnified against all actions, claims and costs, charges and expenses arising out of or as a consequence of the Cardholder not complying with the applicable laws, rules and regulations in force from time to time.

10. In case the Card is cancelled (or its use suspended, whether on account of non- compliance with the applicable laws, rules and regulations in force from time to time or otherwise) the Bank will not be responsible for any use/attempted use of the Card, resulting in the Card being dishonoured or otherwise. The risk of dishonouring of a Card that is cancelled (and/or suspended) on its presentment is of such person and/or of the Cardholder in their individual capacity.
26.4 VALIDITY :
11. The card is valid outside India, Nepal and Bhutan. The card is not valid for payments in foreign currency in India, Nepal and Bhutan. The Card however shall not be valid for payments to Merchants registered in India, Nepal and Bhutan

12. The card is valid up to the last day of the month in the year of expiry of the card which is indicated on the card. Upon expiry of the Card, the Cardholder shall destroy the card by cutting it in half diagonally.

13. The card is acceptable at any ATM of banks which are members of PLUS/VISA ATM network abroad and any Merchant Establishment outlet abroad.

14. Use of the Card at any unauthorized location or for any purpose other than as stated under these Terms and conditions is strictly prohibited and may result in consequences, including but not limited to cancellation of the Card by the Bank.
26.5 CURRENCY OF THE CARD:

15. The following currencies are currently available to a Cardholder in relation the Card:

a.    Australian Dollar;
b.   Canadian Dollar;
c.    Euro;
d.   Japanese Yen;
e.   Pound Sterling;
f.    Swiss Fra
g.   Singapore Dollar;
h.   UAE Dirham; and
i.    US Dollar.
j.    Swedish Kronor
k.   Thailand Baht
l.    Hong Kong Dollar
m. Oman Riyal
n.   Saudi Riyal
o.   South African Rand
p.   Danish Krona
q.   Norwegian Krona
r.   New Zealand Dollar

However, the Bank reserves the right, at its sole discretion, to increase or decrease the number of currencies available, without notice.

16. The Card holder, or any other person duly authorised, shall have the option, to load value on the Card in any one or more of these currencies (each such balance of currencies hereinafter referred to as a "Currency Wallet").

17. The Card, and any Currency Wallet thereof, may be loaded and/ or reloaded with foreign exchange during its validity period by the Cardholder, or any other person duly authorised, giving a load instruction in the format as required by the Bank from time to time.

18. Instructions once given shall be final and binding on the Cardholder and the Cardholder shall not be entitled to cancel or modify the same without the consent of the Bank. Without prejudice to the above, any loss arising out of any cancellation or modification of instructions shall be borne by the Cardholder.

19. In the event of any use the of Card abroad, or any charge that is levied on the Card, the deductions to the amounts for such purpose shall happen in the following order:

a. First, in case the use/ charge is in a specific currency, the amount shall be deducted from the balance available in the corresponding Currency Wallet of that currency;
b. In the event that no Currency Wallet has been created for that currency, or there is insufficient balances in the relevant Currency Wallet, amounts would be deducted from the Currency Wallet denominated in United States Dollars (USD);
c. In the event that no Currency Wallet has been created for USD, or there is insufficient balance in the USD Currency Wallet, the Bank would identify the Currency Wallet with sufficient balance from which the amounts would be deducted.

20. It is clarified that in case amounts are deducted from a Currency Wallet of a currency other than the currency relevant to the transaction, the currency exchange rate as determined by the Bank for such conversion of currencies shall be applicable.

21. It is further clarified that in the event that no single Currency Wallet has sufficient balance for a particular transaction by the Cardholder, the Bank shall reject such transaction, notwithstanding that sufficient amounts may be available across all the Currency Wallets in aggregate.

26.6 NET BANKING AND GENERATION OF ATM PIN/ IPIN:

22. At the time of issue of the Card, the Cardholder shall also be issued an activation code through which the Cardholder shall be entitled to activate the NetBanking services offered ("NetBanking") in relation to the Card and generate the NetBanking IPIN which IPIN shall be used by the Cardholder to access NetBanking services in all its future transactions. It is clarified that Cardholder cannot access NetBanking services unless the IPIN is set.

23. The Cardholder shall also be entitled to transfer balances lying in one Currency Wallet to another Currency Wallet through NetBanking, at the applicable currency exchange rate as determined by the Bank and communicated at the time of such transfer of balances.

24. Through the NetBanking service, the Cardholder shall also be entitled to generate ATM PIN that will be required for the Cardholder to access ATM facility at any ATM of banks which are members of PLUS/VISA ATM network.

26. It is clarified that the Bank shall not provide to the Cardholder the ATM PIN/ IPIN, and the Cardholder shall be solely responsible for the generation / modification and safekeeping of the ATM PIN/ IPIN.

26. The Cardholder shall be responsible for safekeeping and use of the activation code issued to the Cardholder at the time of the issue of the Card, as well as safekeeping and use of the ATM PIN/ IPIN generated by the Cardholder by using NetBanking.

27. The Cardholder understands that any electronic facilities that are being provided are solely for the convenience of the Cardholder. The Cardholder agrees and acknowledges that communication through such electronic modes is subject to interference or modification by result of unauthorized access by third parties and/ or loss or modification of communication due to errors in transmission. It is clarified that the Bank shall be entitled to rely upon any such communication duly received, and to act upon the same without being required or expected to carry out an independent verification as to the authenticity, validity or correctness of such communication.

26.7 CARDHOLDER OBLIGATIONS:

28. The Cardholder shall at all times ensure that the card is kept at a safe place, and that the activation code issued by the Bank at the time of issue of the Card, as well as the ATM PIN/ IPIN generated by the Cardholder are kept secret. The Cardholder shall under no circumstance whatsoever allow the card to be used by any other individual. The Cardholder will sign on the reverse of the card immediately upon receipt.

29. Notwithstanding any security measures that may be implemented by the Bank in respect of the Card, the Bank shall not be responsible for any misuse of the Card by any third person, including by reason of the Cardholder disclosing the activation code or the ATM PIN/ IPIN to such person.

30. The Cardholder will be responsible for all facilities granted by the Bank in respect of the card and for all related charges for use of the card.

31. In case, the Cardholder has any dispute in respect of any charge indicated in the Statement, the Cardholder shall advice details to the Bank within 30 days of the Statement Date failing which, it will be construed that all charges are acceptable and in order. The Bank may not at its sole discretion accept any disputes on charges older than 30 days.

32. There can be scenarios when a ForexPlus Card can get over-utilized, resulting in the Bank paying on behalf of the cardholder, and the card getting into a negative balance. The cardholder will need to make good this negative card balance, as the Bank has paid this sum for the goods/ services utilised by the Cardholder.
26.8 LOST OR STOLEN CARDS

33. The Cardholder should inform the Bank at the Banks customer care centre immediately if the Cardholder believes that the Card has been lost or stolen or misused.

34. If a card is lost or stolen, the Cardholder must immediately hotlist the card either through the NetBanking access provided or by calling the 24*7 PhoneBanking numbers provided. In the event of any unauthorised transactions being made on the Card after such Card has been lost or stolen, the cardholder should also file a report with the local police and send a copy forthwith thereafter to the Bank. The Cardholder will be liable for all the charges incurred on the card until the card is hot-listed. In case of an unsigned card, the Cardholder will be liable for all charges incurred on it. The Bank upon adequate verification will permanently suspend the card and will not be liable for any inconvenience caused to the Cardholder on this account. The Bank will hotlist/cancel the card immediately on the receipt of such intimation.

35. (a) If the Cardholder loses his card overseas, he may either follow the above procedure or may report the loss through the VISA Global Emergency Assistance help lines. In case the Cardholder uses the VISA Global Emergency Assistance services, then the charges for usage of such services shall be borne by the Cardholder. (b) If the Cardholder loses his card overseas and needs emergency cash, the Cardholder may call VISA Global Customer Assistance Services (GCAS) and place the request for cash requirement. In case, the Cardholder uses the Global Customer Assistance Services, then the charges for usage of such services will be borne and paid by the Cardholder. Emergency cash requests are processed in USD currency by Visa, cardholder will have to bear all costs related to currency conversion at all stages during the transaction.

36. The Cardholder shall take cognizance of the fact that once a card is reported lost, stolen or damaged and is subsequently found, the same shall be promptly cut in half, returned to the Bank and adequate care taken to prevent its misuse.

37. The Cardholder is responsible for the security of the card and shall take all steps towards ensuring the safe keeping thereof. In the event, the Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen card would rest with the Cardholder.

38. Replacement card may be issued by the Bank provided that the Cardholder has in all respects complied with the Terms and Conditions pertaining to the same.

26.9 ATM USAGE

39. The card is operable with the help of a confidential ATM PIN at ATM locations. The ATM PIN should never be disclosed to any person or written down where any other person may discover it. Any such disclosure or inadequate protection of the confidentiality of the ATM PIN is entirely at the Cardholder's risk. All transactions conducted with use of the ATM PIN will be the Cardholder's responsibility and he will abide by the record of the transaction as generated.

40. The card is acceptable at any VISA/PLUS ATM network belonging to institutions abroad. The Bank will not accept responsibility for any dealings the Cardholder may have with the other institutions including but not limited to such services. Should the Cardholder have any complaints concerning any VISA/PLUS ATM network establishment, the matter should be resolved by the Cardholder with the establishment and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately.

41. There will be separate service charges levied for facilities that will be announced by the Bank from time to time, and such charges may be deducted by the Bank from the balances available on the Card. In a situation where the Card does not have sufficient funds to deduct such service charges, the Bank reserves the right to deny such transactions and the decision of the Bank shall be binding on the Cardholder. The Bank shall not be liable for any consequences arising out of denial of transactions. The Bank shall have the right to set-off and lien, irrespective of any other lien or charge, present or future value of all balances held in the Card or in any Currency Wallet thereto, to the extent of all outstanding dues, whatsoever, arising as a result of the services extended by the Bank.

26.10 ALERTS

42. The Bank may elect to send alerts to the Cardholders in relation to the use/ holding of the Card from time to time, using any modes as it may deem fit, including but not limited to E-mail and/ or SMS modes. For the purpose of sending such alerts, the Bank shall be entitled to rely on any information provided by the Cardholder in the application form or in any writing thereafter. The Bank may modify or withdraw such alerts facility at any time as it may deem fit.

26.11 MERCHANT LOCATION USAGE:

43. The card is acceptable at all electronic Merchant Establishments abroad which display the VISA logo.

44. The card is meant for electronic use only and will be acceptable only at Merchant Establishments that have an EDC terminal, or are honouring the card for online payments through an acceptable payment gateway. The card is acceptable / operable with the help of the Cardholder's signature / ATM PIN at EDC terminals installed at Merchant Establishments, or with the use of the Card on the relevant websites. Any usage of the card other than electronic use will be considered as unauthorized and the Cardholder will be solely responsible for such transactions. For the purposes of this Paragraph 43, "Electronic usage" shall be construed as transactions processed by the Merchant in online mode and where the chargeslip/transaction slip is printed electronically from the EDC terminal, or payments made online through a payment gateway acceptable to the Bank.

45. Transactions are deemed authorized and completed once the EDC terminal generates a sales slip. The amount of transaction is debited from the balances available on the Card immediately. The Cardholder should ensure that the Card is used only once at the Merchant Establishment for every purchase. The sales slip will be printed each time the card is used and the Cardholder should ensure that there is no multiple usage of card at the Merchant Establishment at the time of each such use.

46. The Bank will not accept responsibility for any dealings the Cardholder may have with the Merchant Establishment including, but not limited to the supply of goods and services. Should the Cardholder have any complaints concerning any Merchant Establishment, the matter should be resolved by the Cardholder with the Merchant Establishment and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately.

47. The Bank accepts no responsibility for any surcharge levied by any Merchant Establishment or ATM service providing Bank / ATM Network and debited to the balance on the Card with the transaction amount.

48. The Cardholder must sign a sales slip whenever the card is used at a Merchant Establishment and should retain his copy. The Bank at an additional charge may furnish copies of the sales slip. Any sales slip not personally signed by the Cardholder, but which can be proved, as being authorized by the Cardholder, will be binding on the Cardholder.

49. Any charge or other payment requisition received from a Merchant Establishment by the Bank for payment shall be conclusive proof that the charge recorded on such requisition, was properly incurred at the Merchant Establishment in the amount and by the Cardholder referred to in that charge or other requisition, as the case may be, by the use of the card except where the card has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Cardholder.

50. In case, a merchant wishes to cancel a completed transaction due to an error or on account of merchandise return, the earlier sales receipt must be cancelled by the merchant and a copy of the cancelled receipt must be retained in his possession. Reveal/Refunds of debits due to such transaction will be processed manually and the cancelled sales slip needs to be produced, if called for.

51. All refunds and adjustments due to any merchant/device error or communication link will be processed manually and the amount will be credited to the Card after due verification and in accordance with VISA rules and regulations as applicable, and in such currency as determined by the Bank. The Cardholder agrees that any debit received during this time will be honoured only based on the available balance in the account(s) without considering this refund. The Cardholder also indemnifies the Bank from such acts of dishonouring the payment instructions.

52. The card is not to be used at the hotels during check-in and also at other locations where paying arrangement is done before completion of the purchase transaction or service.

53. The card should not be used for any Mail Order/Phone Order/Over the Internet purchases and any such usage will be considered as unauthorized and the Cardholder will be solely responsible. Notwithstanding the responsibility of the Cardholder, the Bank shall be entitled to reject such transaction.

54. Quality of Goods and Services: The Bank shall not be in any way responsible for merchandise, warranty or services purchased or availed by Cardholder from Merchant Establishments including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order placed by the Cardholder. It must be distinctly understood that the card facility is purely a facility to the Cardholder to purchase goods or avail services and the Bank holds out no warranty or makes no representation about quality, delivery or otherwise howsoever regarding the goods or services, and any dispute must be resolved by Cardholder with the Merchant Establishment.

26.12 CARD USAGE :

55. The Bank will debit the balances on the Card, in the manner as provided hereinabove, for the value of all purchases of goods or services, cash, fees, charges and payments effected by the use of the Card ('Transaction'). All Transactions will be reflected in the Statement of the Card. Such statements shall be mailed to the Cardholder at the end of the month in which the card has been used for transaction, through physical statement sent to registered postal address or through e mail sent to the registered email address of the cardholder. Further such statements for the last 6 moths will also be made available to the Cardholder through the NetBanking facility.

56. The Cardholder agrees that the Bank's record of transactions relating to his card is authentic and conclusive

57. The Cardholder is advised to retain a record of transactions generated by the ATM/EDC terminals at Merchant Establishments with him.

58. The Cardholder agrees not to attempt to withdraw/purchase using the card unless sufficient funds are available on the Card. The onus of ensuring adequate card balance shall be entirely on the Cardholder.

26.13 RESIDENTS

59. The use of the card is allowed for the purposes as per the applicable foreign exchange control regulations.

60. As per RBI guidelines in case the amount on account of use of the card during visits abroad exceed the Cardholder's foreign exchange entitlements, the Cardholder should provide documentary evidence for the usage of foreign exchange utilized. The Bank is authorized to report the matter to any relevant authorities, in this regard giving full details.

61. As per applicable laws, for every foreign currency transaction the Cardholder should submit a duly completed and signed A2 form and have his passport endorsed for the foreign currency utilized.

62. In case the Cardholder is not contactable or not able to submit the same within the reporting time as specified by RBI, the Cardholder authorizes and indemnifies the Bank to fill in and submit the request for purchase of foreign exchange (A2 form) on behalf of the Cardholder.

26.14 DISPUTES:

63. A sales slip with the signature of the Cardholder together with the card number noted thereon shall be conclusive evidence as between the Bank and the Cardholder as to the extent of liability incurred by the Cardholder and the Bank shall not be required to ensure that the Cardholder has duly received the goods purchased/to be purchased or has duly received the service availed or to be availed to the Cardholder's satisfaction.

64. The Bank shall make bona fide and reasonable efforts to resolve an aggrieved Cardholder's disagreement with applicable charge indicated in the Statement within Ninety Days of receipt of the notice of disagreement. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details including a copy of the sales slip or payment requisition.

65. The Bank accepts no responsibility for refusal by any Merchant Establishment to honour the card.

26.15 EXCLUSION OF LIABILITY:

66. Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the applicant in respect of any loss or damage arising, directly or indirectly out of:

a. Any defect in goods or services supplied
b. The refusal of any person to honour or accept a card
c. The malfunction of any computer terminal
d. Effecting transaction instruction by any person other than the Cardholder;
e. Any Statement made by any person requesting the return of the card or any act performed by any person in conjunction;
f. Handing over of the card by the Cardholder to anybody other than the designated employees of the Bank at the Bank's premises;
g. Disclosure to any third party of the activation code, ATM PIN or IPIN;
h. The exercise by the Bank of its rights, demand and procure the surrender of the card prior to the expiry date exposed on its face, whether such demand and surrender made and/or procured by the Bank or by any person or computer terminal;
i. The exercise by the Bank of its right to terminate any card
j. Any injury to the credit character and reputation of the applicant alleged to have been caused by the repossession of the card and/or, any request for its return or the refusal of any Merchant Establishment to honour or accept the card;
k. Any misstatement, misrepresentation, error or omission in any details disclosed by the Bank;
l. Decline of a transaction because of the Cardholder exceeding its foreign exchange entitlements as prescribed by RBI guidelines issued from time to time, or the Bank becoming aware of the Cardholder exceeding his entitlements; and
m. Decline of transaction due to any reason at a Merchant location/ATM

26.16 INSURANCE BENEFITS:

67. The Cardholder specifically acknowledges that the Bank will not be liable in any manner whatsoever by virtue of any insurance cover provided, and that the insurance company will be solely liable for compensation if any, in case of the death of a Cardholder and/or loss of baggage and/or loss of passport and shall not hold the Bank responsible for any matter arising out of or in connection with such insurance cover, whether for or in respect of any deficiency or defect in such insurance cover, recovery or payment of compensation, processing or settlement of claims or otherwise howsoever, and all such matters shall be addressed to and sorted out directly with the insurance company.

68. The Cardholder acknowledges that the insurance cover so provided will be available to the Cardholder only as per the terms of the relevant insurance policy in force, and only so long as the Cardholder is and remains a Cardholder of the Bank with his maintained in good standing. On the card being cancelled or withdrawn temporarily or permanently for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of cessation of card. Further the Cardholder also agrees that even during continuation of his card, the Bank may at any time at its sole discretion and with reasonable notice thereof to the Cardholder, suspend, withdraw or cancel the benefit of such insurance cover, and there will be no binding obligation on the Bank to continue this benefit. The current insurance benefits offered on your ForexPlus Platinum Card are in association with HDFC Ergo General Insurance Company. * Policy Number: OMK0011584000100

The following are the broad Terms and Conditions of the captioned cover:

Personal Accident Insurance
This is a death only cover, with a maximum limit of Rs. 5,00,000 valid on any bodily injury resulting in death by Air/Rail/Road accident. This death to be within 12 months of the injury. The accidental injury and subsequent death has to be within the validity period of the ForexPlus Platinum Card (live and active card)

Loss of Checked Baggage Cover
The maximum cover is for Rs. 50,000. It applies on loss of checked baggage caused by the airline and the liability admitted by the airline. The payment under Insurance Cover will be reduced by any sum for which the airline is liable to make the payment

Passport Reconstruction Cover
Actual cost of reconstruction of passport only. Cost of reconstruction on VISA not included Compensation for reasonable and necessary expenses to obtain a duplicate passport.


*Insurance company / policy number is subject to change in future.
26.17 TERMINATION :


69. The Cardholder may discontinue this facility any time by getting the card hot-listed. However, for the transactions done during the period the card was active, but posted on the card after the surrender, the Cardholder shall be entirely liable. In case of a dispute on any transaction, Cardholder can notify the Bank and the Bank can raise a chargeback as per regulations of VISA.

70. The Bank shall be entitled to discontinue this facility at any time by cancelling the card by giving 30 days' notice and it shall be deemed to have been received by the Cardholder within 30 days of posting to the Cardholder's address in India, last notified in writing to the Bank.

71. The Bank reserves the right to disclose customer information to any court of competent jurisdiction, quasi judicial authorities, law enforcement agencies and any other wing of Central Government or State Government.
26.18 INDEMNITY :


72. The Cardholder agrees to indemnify the Bank against all liabilities, losses, damages and expenses which the Bank may sustain or incur either directly or indirectly as a result of:

a. Negligence/mistake or misconduct of the Cardholder
b. Breach or non-compliance of the Rules/Terms and Conditions relating to the card.
c. Fraud or dishonesty relating to any transaction by the Cardholder or his employees/agents

ATMs/EDC terminals are machines and errors could occur while in operation. The Cardholder agrees to indemnify the Bank for any such machine/mechanical errors/failures.

73. The Cardholder shall indemnify and hold harmless the Bank from any and all consequences arising from the Cardholder not complying with the exchange control regulations of the RBI.
26.19 TERMS:


74. The Cardholder shall be deemed to have unconditionally agreed to and accepted the Terms of these Terms and Conditions by signing the card application form acknowledging the receipt of the card in writing, by signing the reverse of the card, by performing a transaction with the card or by usage of the card.

75. The Bank reserves the right to revise policies, features and benefits offered on the card and alter these Terms and Conditions from time to time and may notify the Cardholder of any such alterations in any manner it thinks appropriate. The Cardholder will be bound by such alteration unless the card is returned to the Bank for cancellation before the date upon which any alteration is to have effect.

76. The Bank may introduce new services from time to time. The existence and availability of the new functions will be notified to the Cardholder as and when they become available. The changed Terms and Conditions applicable to the new services shall be communicated to the Cardholder. By using these new services, the Cardholder agrees to be bound by the Terms and Conditions applicable.

77. These Terms form the contract between the Cardholder and the Bank. By applying for the card and accessing the services, the Cardholder acknowledges and accepts these Terms and Conditions. These Terms and Conditions will be in addition to and not in derogation of the Terms and Conditions relating to any account to the Cardholder.
26.20 GOVERNING LAW:


78. These Terms and Conditions and/or the operations in the accounts of the Cardholder maintained by the Bank and/or the use of the services provided through the card shall be governed by laws of the Republic of India and no other nation. The Cardholder and the Bank agree to submit to the exclusive jurisdiction of the Courts located in Mumbai, India as regards any claims or matters arising under these Terms and Conditions. The Bank accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India. The mere fact that the card can be accessed by a Cardholder in a country other than India shall not be interpreted to imply that the laws of the said country govern these Terms and Conditions and/or the operations in the Card Account of the Cardholder and/or the use of the card.
26.21 SEVERABILITY AND WAIVER:


79. Each of the provisions of these Terms and Conditions is severable and distinct from the others and if at any time, one or more of such provisions is or becomes illegal or unenforceable in any respect under the laws of any jurisdiction, the legality, validity or enforceability of the remaining provisions shall not be affected in any way. Notwithstanding the foregoing, in the event of the illegality or unenforceability of any Term and Condition herein, the Bank reserves the right to withdraw the Card forthwith.

80. No act, delay leniency or omission by the Bank shall affect its rights, powers and remedies under these Terms and Conditions or other further exercise of such rights, powers or remedies. The rights and remedies under these Terms and Conditions are cumulative and not exclusive of other rights and remedies available to the Bank under law or at equity.
26.22 ASSIGNMENT:


81. The Cardholder acknowledges that the Bank may assign, transfer or convey any or all its rights and obligations in respect of the Card to any third person as it may deem fit in its sole discretion without obtaining concurrence of the Cardholder.
26.23 MISCELLANEOUS:


82. The Bank reserves the right to use the information provided by the Cardholder on his/her application and during surveys, information from external sources, including consumer reports, for marketing reports & activities carried out by the Bank/Affiliates, the Bank may use this information to develop mailing lists that may be used by companies with whom the Bank shall work to develop marketing offers for the Cardholder.

83. In addition to the general right to set off or other right conferred by law or under any other agreement, the Bank may, without notice, combine or consolidate the balance on the Card with any other account(s) which the Cardholder maintains with the Bank and its Group Companies, and setoff or transfer money standing to the credit of such other account(s) in or towards the satisfaction of the Cardholder's liability to the Bank under his/her Card.

84. The Cardholder shall forthwith notify the Bank of any change in his/her address for communication as stated in the application form for the Card. The Bank reserves the right to change the cardholder's address in its records if such change in address comes to the notice of the Bank. The responsibility shall be solely of the Cardholder to ensure that the Bank has been informed of the correct address for communication, and the Bank disclaims all liability in case of an incorrect address resulting in any loss or liability for the Cardholder.

85. The Cardholder agrees to adhere to and comply with all such terms and conditions as the Bank or its Affiliates may prescribe from time to time for facilities/services availed of by the Cardholder and hereby agrees and confirms that all such transactions effected by or through facilities for conducting remote transactions including the Internet, World Wide Web, electronic data interchange, call centres, teleservice operations (whether voice, video, data or combination thereof) or by means of electronic, computer, automated machines network or through other means of telecommunication, established by or on behalf of the Bank or its Affiliates, for and in respect of such facilities/services offered, shall constitute legally binding and valid transactions when done in adherence to and in compliance with the terms and conditions prescribed by the Bank or its Affiliates for such facilities/services, as may be prescribed from time to time. The Cardholder hereby agrees that in case the Cardholder commits a default in payment or repayment of principal amount of the Loan/financial/credit facility or interest/charges due thereon the Bank and/or its directors/partners/supplementary cardholders, as applicable, may report the Cardholder as defaulters in such manner and through such mediums as the Bank or RBI in their absolute discretion may think fit.

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