Grievance Redressal Mechanism

Please use any of the following options to escalate your complaint.
Website
To file your complaint online Click here.
Call center
 Call our Toll-free number:1800 22 4060 (accessible from BSNL/ MTNL landline)
        Timings:
 
          Monday to Friday   - 8.00 a.m. to 8.00 p.m.
          Saturday and Sunday    - 8.00 a.m. to 4.00 p.m.

OR

 Call Grievance Redressal Officer
  Phone No.  022-28569303
        Timings:
 
          Monday to Friday  - 9.30 a.m. and 6.30 p.m.
          Saturday  - 9.30 a.m. and 1.30 p.m.


 For Credit Cards call our Grievance Redressal Officer
  Phone No.  044 - 23744704
        Timings:
 
          Monday to Friday  - 9.30 a.m. and 5.30 p.m.
          Saturday  - 9.30 a.m. and 1.30 p.m.


 
 For Demat Account Complaints call the Grievance Redressal Cell - Depository  Services,
 Phone No.- 022-28569303
 
         Timings:
 
          Monday to Friday  - 9.30 a.m. and 5.30 p.m.
Write to Us :
 For Banking Products specific complaints write to:
  Ripal Kumar Sheth
Grievance Redressal Officer,
Grievance Redressal Cell,
HDFC Bank Ltd.,
12th Floor, "C" Wing, Trade World,
Kamala Mills Compound,
Senapati Bapat Marg,
Lower Parel (West),
Mumbai- 400 013.

Email : grievance.redressal@hdfcbank.com

HDFC Bank customers are requested to use the e-mail id registered with the Bank for
faster resolution of the issue.
 

 For Credit Card specific complaints write to:
  Manoj Prem,
Grievance Redressal Officer,
HDFC Bank Cards Division,
8, Lattice Bridge Road,
Thiruvanmiyur

Chennai 600041.
Email : grievance.redressalcc@hdfcbank.com

HDFC Bank customers are requested to use the e-mail id registered with the Bank for
faster resolution of the issue.
 

 For Depository Services specific complaints write to:
  Ripal Kumar Sheth
Grievance Redressal Officer
Grievance Redressal Cell - Depository Services,
HDFC Bank Ltd.,
12th Floor, "C" Wing, Trade World,
Kamala Mills Compound,
Senapati Bapat Marg,
Lower Parel (West),
Mumbai- 400 013.
Email : grievance.redressaldp@hdfcbank.com

HDFC Bank customers are requested to use the e-mail id registered with the Bank for
faster resolution of the issue.
 
How soon can you expect a response?
Our Officials will contact you / response will be provided to you within 7 working days.