Our Corporate Commitment

Banking Code We are a member of the Banking Codes and Standards Board of India (BCSBI). As a member, we are committed to follow the prescribed standards of banking practices as detailed in the 'Code of Bank's Commitment to Customers'. To refer to the Code, please select below the language of your choice:   Please Select Here Assamese Bengali English - Oct'09 Gujarati Hindi - Oct'09 Kannada - Oct'09 Malayalam Marathi Oriya - Oct'09 Punjabi Sindhi Tamil - Oct'09 Telugu Urdu   Click here to view the 'Code of Bank's Commitment to Micro and Small Enterprises' Click here to view Policy guidelines for MSEs Click here to view OTS Policy for MSEs   SENIOR MANAGEMENT TEAM To view the names and contact details of our Senior Management Team click here To view the status of your complaint Click here.

Citizens Charter Know more about your rights and the services you are entitled to receive as an HDFC Bank Account holder. Citizens Charter Cheque Collection Policy To view our Cheque Collection Policy click here Customer Compensation Policy To view our Customer Compensation Policy click here Comprehensive Deposit Policy To view our Comprehensive Deposit Policy click here Grievance Redressal Policy To view our Grievance Redressal Policy click here Customer Acceptance, Customer Care & Customer Severance Policy To view our Customer Acceptance, Customer Care & Customer Severance Policy click here Model Policy on Collections of Dues and Repossession of Security To view our Model Policy click here FAQs on KYC Norms Click here for FAQs on KYC Norms

Banking Ombudsman Scheme. If you have not received a satisfactory response within 30 days of lodging a complaint you may approach the Banking Ombudsman appointed by the Reserve Bank Of India. Click here for details. Click here for Nodal Officers. Click here for list of Authorised Recovery Agencies - Loans Click here for list of authorised recovery agencies - Credit Cards. Click here to view the list of Discontinued Vendors - Loans and Credit Cards Click here to view our General Guidance for Credit cards collection Business Continuity Plan Click here to view our Business Continuity Plan Repayment of Loans through Collection Agencies / Executives Click here for Customer Guidelines Loan Agreements   Please Select Here Auto Loans Commercial Vehicle Loans Tractor Loans New Car Loan Business Loan - Drop Line Overdraft Business and Personal Loan Agreement Loan against Securities Loan against Property Loan Application Forms   Please Select Here Business Loan - Loan for Professionals Doctor Advantage Loans Business Loan - Drop Line Overdraft Auto loans Two Wheeler Loans Commercial Vehicle Loans Tractor Loans Personal Loans-Salaried Individuals Business Loans Education Loans Loan Against Property Gold Loan Emerging Enterprise Group (EEG)   Click here to view the DSA Code of Conduct   Rates and Service Charges at a quick glance