Our Corporate Commitment

Banking Code
We are a member of the Banking Codes and Standards Board of India (BCSBI). As a member, we are committed to follow the prescribed standards of banking practices as detailed in the 'Code of Bank's Commitment to Customers'.

To refer to the Code, please select below the language of your choice:

 
 
To refer to the Code of Banks Commitment to Micro and Small Enterprises, please select below the language of your choice:

 



Click here to view the BCSBI Newsletter - Customer Matters

Click here to view Policy guidelines for MSEs

Click here to view OTS Policy for MSEs

Click here to view the rehabilitation policy for MSEs.

Click here to view the status of MSME applications received / sanctioned / rejected during the quarter ended June'14.

Click here to view the status of Rehabilitation of Sick MSE units for the quarter ended June'14.

Click here to view timelines for credit decisions.
 
SENIOR MANAGEMENT TEAM
To view the names and contact details of our Senior Management Team click here

To view the status of your complaint Click here.
 
Citizens Charter
Know more about your rights and the services you are entitled to receive as an HDFC Bank Account holder. Citizens Charter

Cheque Collection Policy
To view our Cheque Collection Policy click here

Customer Compensation Policy
To view our Customer Compensation Policy click here

Comprehensive Deposit Policy
To view our Comprehensive Deposit Policy click here

Grievance Redressal Policy
To view our Grievance Redressal Policy click here

Customer Acceptance, Customer Care & Customer Severance Policy
To view our Customer Acceptance, Customer Care & Customer Severance Policy click here

Model Policy on Collections of Dues and Repossession of Security
To view our Model Policy click here

FAQs on KYC Norms

Click here for FAQs on KYC Norms


Report Unsolicited Calls

To report any unsolicited commercial communication you can email us at unsolicitedcalls@hdfcbank.com or SMS UCC <telemarketer's number> <product name> to 5676712 or call us on 022-28569303

 
Banking Ombudsman Scheme.
If you have not received a satisfactory response within 30 days of lodging a complaint you may approach the Banking Ombudsman appointed by the Reserve Bank Of India. Click here for details.

Click here for Nodal Officers.

Click here for list of Authorised Recovery Agencies - Loans

Click here for list of authorised recovery agencies - Credit Cards.

Click here to view the list of Discontinued Vendors - Loans and Credit Cards

Click here Authorised-Active Recovery agencies - Risk intelligent and Control

Click here to view our General Guidance for Credit cards collection
Business Continuity Plan
Click here to view our Business Continuity Plan
Repayment of Loans through Collection Agencies / Executives
Click here for Customer Guidelines
Loan Agreements
 
Loan Application Forms
 
 
Click here to view the DSA Code of Conduct
 
Rates and Service Charges at a quick glance