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Transaction processing time for all type of transactions are available at all the branches.

The following time norms are indicative and are subject to change depending upon the volumes handled by each branch / location and Peak / Non peak period
 
No Transaction name Time Taken
1 Cash deposits at teller counter 3 to 5 minutes
2 Cash withdrawals at teller counter 3 to 5 minutes
3 Issuance of Demand drafts / Manager's cheques 7 to 10 minutes
4 Payment of Demand drafts / Manager's cheques 7 to 10 minutes
5 Redemption of Fixed deposits 5 minutes
6 Opening of a new account 10 to 15 minutes
7 Collection of Cheques  
a) Local As per clearing house rules
b) Outstation Drawn on Branch locations 7 to 14 days depending on the location
c) Outstation Drawn on Non Branch Locations where we have a correspondent bank tie up Maximum 30 working dyas
d) Outstation Drawn on Non Branch Locations where we do not have correspondent bank tie up On receipt of clear funds in maximum 60 working days
e) Foreign 2 to 16 international working days from value date