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Our Citizen's Charter offers relevant information about the products, facilities and services we provide. Customers can also find out about the time norms for various banking transactions, our policy on customer information, and the process followed for redressal of grievances.

Types of Deposit Accounts
Account Opening & Operation of Deposit Account
Nomination Facility
Interest Payments
Minor's Accounts
Account of Illiterate / Blind Person
Addition or Deletion of the name/s of Joint A/c holders
Customer Information
Secrecy of Customers
Premature Withdrawal of Term Deposit
Renewal of term deposit's
Advance Against Deposits
Deceased Deposit Accounts
Insurance Cover for Deposits
Stop Payment Facility
Dormant Accounts
Standing Instructions
Direct Debit
Safe Deposit Lockers
Redressal of complaints & grievances
Service Charges
Exchange of Soiled/ Mutilated notes
ATM Card / Debit Card Hot listing
Pension Accounts
Basic Savings Bank Deposit Account
Foreign Exchange Services
Time Norms for Various Banking Transactions
Cheque Collection Policy
To refer to the Citizens Charter, please select below the language of your choice: